5361 وظيفة Patient Services Support Technician I قريبًا مني

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

The Integration & Automation Analyst – Deployment Solutions IT supports Deployment Solutions scalability through integration monitoring, data validation, automation enablement, technical documentation, reporting support, AI readiness support, and technical issue analysis. This role helps reduce manual effort, improve system connectivity, strengthen reporting, and prepare Deployment Solutions IT for future automation and AI opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Integration and Data Support:

• Monitor and support Deployment Solutions-related application integrations, interfaces, extracts, imports, and recurring data flows as assigned.
• Troubleshoot integration issues, validate data movement, document exceptions, and coordinate escalation when needed.
• Maintain integration inventory, data flow diagrams, support runbooks, and technical process documentation.

Automation and Reporting:

• Identify manual processes that are candidates for automation, reporting improvement, workflow standardization, or self-service enablement.
• Support automation configuration, testing, validation, and documentation under direction of Deployment solutions IT leadership.
• Develop or maintain operational reports, dashboards, data extracts, and metrics views as assigned.

AI and Knowledge Enablement:

• Support preparation of structured knowledge content, FAQs, playbooks, and documentation for future AI support use cases.
• Assist with testing AI-enabled support scenarios, knowledge ingestion readiness, and response validation where applicable.
• Partner with Deployment Solutions IT Operations to ensure controlled and approved documentation is used for AI-enabled workflows.

Technical Support Maturity:

• Create and maintain technical procedures, monitoring checklists, troubleshooting guides, and runbooks.
• Support root cause analysis for integration, data, reporting, and automation issues.
• Recommend improvements to reduce manual intervention and improve ongoing support reliability.
• Demonstrate a commitment to diversity, equity and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s degree in information technology, computer science, data analytics, engineering, business systems, or related field; equivalent experience may be considered.
• 2+ years of experience with systems analysis, integrations, data validation, reporting, automation, or technical application support.
• 2+ years of experience working with APIs, file-based integrations, data mapping, interface monitoring, and troubleshooting.
• 2+ years of experience supporting Concur and related integrations, business processes, or connected systems.
• 2+ years of experience with Microsoft Office, Excel, Teams, SharePoint, and reporting or data tools.
• 2+ years of experience with ServiceNow, workflow tools, Power Platform, SQL, APIs, or integration monitoring tools.
• Strong documentation, analytical, testing, troubleshooting, and problem-solving skills.
• Ability to interpret business requirements and translate them into technical solutions, data flows, reporting needs, or automation opportunities.

PREFERRED QUALIFICATIONS

• Experience supporting life sciences, commercialization services, finance operations, client onboarding, or enterprise application support.
• Experience with Salesforce, Veeva, D365, Power BI, and/or other enterprise business applications.
• Demonstrated experience leveraging MuleSoft, APIs, automation platforms, and AI-enabled technologies to transform legacy integration models into modern, intelligent workflows that reduce manual effort, improve data accessibility, and increase organizational agility.
• Experience creating data flow diagrams, runbooks, automation documentation, monitoring checklists, or dashboard requirements.
• Experience supporting data governance, integration governance, or enterprise architecture initiatives.
• Experience working with offshore teams, managed services providers, or distributed support organizations.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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