5458 وظيفة Senior Customer Support Specialist قريبًا مني

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist - Global Product Management - Data Analytics and Agentic AI

Overview

The Advanced Analytics group within Business & Market Insights drives Enterprise & Credit Risk solutions that are globally scalable and provide value to the various parts of the credit lifecycle value chain.
Developing relevant solutions that solve our customer’s Enterprise & Credit Risk problems while leveraging Mastercard assets is a key differentiator to grow revenue for our retail and commercial clients.

We are seeking a highly motivated Senior Specialist, Product Management to help define, build, and scale products that deliver measurable value to customers and the business. The successful candidate will work cross-functionally with Engineering, Data Science, Operations, Legal, Customer Experience, and Commercial teams to deliver innovative, scalable solutions.

Role:

• Collaborate and partner closely with the Consumer Credit Analytics team to support global product development and GTM efforts.
• Engage with customers, partners, and internal stakeholders to gather feedback and validate product direction.

. Exposure to AI is strongly preferred.

• Analyze customer adoption, usage, and performance data. recommendations based on quantitative and qualitative insights.
• Act as the voice of the customer throughout the product development lifecycle.

All about you:

• Build strong relationships across Product, Technology, Operations, and Commercial teams.
• Communicate product updates, achievements, and risks to stakeholders.

Required

• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• 5+ years of product management, product development, business analysis, or related experience.
• Strong analytical and problem-solving abilities.
• Experience creating requirements, user stories, and product documentation
• Excellent verbal, written, and executive communication skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.