Urwah Admin

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Technology Account Manager Country Switches
 
 
 Technology Account Manager Country Switches Overview
 
 
 As a Technology Account Manager, you will play a crucial role in building and maintaining strong client relationships to drive business growth and customer satisfaction. You will work closely with internal teams, banking partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard&rsquo;s products and services. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service delivery. While not directly managing projects, you will be responsible for monitoring progress, identifying bottlenecks, and ensuring timely resolution.
 
 
 Additionally, and hen required, you will engage in both pre- and post-sales activities, offering consultative expertise to internal teams, identifying revenue-generating opportunities, and delivering innovative solutions tailored to complex customer needs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Client Relationship Management
 </li>
 <li>
 Develop and maintain strong relationships with banking partners, third-party processors, and key stakeholders.
 </li>
 <li>
 Serve as a trusted advisor, addressing inquiries, concerns, and escalations.
 </li>
 <li>
 Ensure customer needs are met with innovative and tailored solutions.
 </li>
 <li>
 Technical &amp; Business Expertise
 </li>
 <li>
 Leverage deep knowledge of the Mastercard solutions to provide consultative support and insights.
 </li>
 <li>
 Translate complex technical concepts into business-relevant solutions.
 </li>
 <li>
 Stay updated on industry trends, emerging technologies, and regulatory changes.
 </li>
 <li>
 Sales &amp; Revenue Growth Support
 </li>
 <li>
 Partner with account teams to identify revenue-generating opportunities.
 </li>
 <li>
 Assist in pre- and post-sales activities, contributing technical expertise to proposals.
 </li>
 <li>
 Develop strategies to expand product adoption and maximize business value for customers.
 </li>
 <li>
 Project Oversight &amp; Issue Resolution
 </li>
 <li>
 Monitor ongoing projects, ensuring alignment with customer expectations.
 </li>
 <li>
 Identify bottlenecks and proactively implement solutions with internal teams.
 </li>
 <li>
 Coordinate with cross-functional teams for timely delivery of products and services.
 </li>
 <li>
 Strategic Initiative Leadership
 </li>
 <li>
 Identify opportunities for process improvements and customer experience enhancements.
 </li>
 <li>
 Drive initiatives to streamline operations, optimize performance, and increase efficiency.
 </li>
 <li>
 Advocate for customer needs internally, influencing product and service enhancements.
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Work closely with internal teams (Product Management, Customer Solutions, Delivery, and Support) to ensure seamless customer experiences.
 </li>
 <li>
 Facilitate knowledge-sharing and best practices across teams.
 </li>
 <li>
 Represent customer feedback in internal discussions, ensuring alignment with business strategies.
 </li>
 <li>
 Performance Monitoring &amp; Reporting
 </li>
 <li>
 Track and analyze key performance indicators (KPIs) to measure account success.
 </li>
 <li>
 Prepare and extract regular reports on performance, project status, and market trends.
 </li>
 <li>
 Present insights and recommendations to leadership for strategic decision-making.
 </li>
 <li>
 Training &amp; Knowledge Transfer
 </li>
 <li>
 Promote and support training activities related to Mastercard products, mandates, and industry best practices.
 </li>
 <li>
 Conduct review forums to keep customers updated on new technologies and compliance requirements.
 </li>
 <li>
 Support the development and delivery of tailored training sessions.
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 We are looking for a customer-focused, technically proficient, and strategic thinker who thrives in a fast-paced, collaborative environment. The ideal candidate should possess:
 
 
 
 Minimum Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Education:
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Computer Science, Information Systems, or a related field.
 </li>
 <li>
 Industry Experience:
 </li>
 <li>
 Mid-career with a of proven experience in the payments industry, financial technology, or banking.
 </li>
 <li>
 Strong understanding of market dynamics, regulatory requirements, and emerging trends.
 </li>
 <li>
 Experience in a customer-facing role, engaging with clients, understanding their needs, and delivering tailored solutions.
 </li>
 <li>
 Technical &amp; Problem-Solving Skills:
 </li>
 <li>
 Strong analytical and conceptual thinking abilities.
 </li>
 <li>
 Ability to translate technical concepts into business value.
 </li>
 <li>
 Problem-solving mindset to address complex customer challenges.
 </li>
 <li>
 Customer-Centric Mindset:
 </li>
 <li>
 Commitment to delivering high-quality solutions.
 </li>
 <li>
 Strong focus on customer needs, satisfaction, and long-term success.
 </li>
 <li>
 Experience in managing customer expectations, resolving escalations, and ensuring seamless service delivery.
 </li>
 <li>
 Communication &amp; Collaboration:
 </li>
 <li>
 Excellent interpersonal, verbal, and written communication skills.
 </li>
 <li>
 Ability to influence and build strong relationships across various levels of an organization.
 </li>
 <li>
 Experience working cross-functionally with internal teams, banking partners, and third-party providers.
 
 
 
 </li>
 </ul>
 o
 
 
 If you are passionate about driving customer and market success, leveraging your technical expertise, and fostering strategic relationships, we would love to hear from you!
 
 
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Technology Account Manager Country Switches

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Sr. Specialist, Product Experience Design (UX Designer / Researcher)
Overview: 
As part of the Product Experience Design team, you will be working alongside Product Managers, Product Owners, UX design team and wider stakeholders to create best-in-class experiences for our enterprise complex software products. 
 
Candidate must have: 
<ul><li>Overall 6-9 years of overall career experience</li><li>Experience specializing in digital product design</li><li>Experience in designing for data analytics product</li><li>Experience in design research and usability</li><li>Experience in UX design from concept to launch</li><li>Experience with design thinking / human-centered design</li><li>Proven ability to translate vision and user feedback into actionable design</li><li>Ability to follow a design system, a clean design aesthetic and the ability to simplify the complex</li><li>Have a working understanding of web standards and best practice application including accessibility</li><li>Experience of working with Designers, Product Managers, Developers, Subject Matter Experts, and Business Analysts</li><li>Ability to approach complex problems in innovative ways</li><li>Energetic &amp; friendly with an appetite to learn and educate</li><li>Excellent communication skills</li><li>Can work independently and manage your own time</li></ul> 
Education: 
<ul><li>Bachelor/ Masters degree or equivalent combination of experience and formal education. Specialized training/experience in User Experience Design, User Interface Design, Human factors, Usability, or Information Design strongly preferred
</li></ul> 
Desired Qualifications: 
<ul><li>Product design experience in the payment, banking, or FinTech domains
</li><li>Experience in (and appreciation for) rapid prototyping and Lean UX</li><li>Passion for working in a global, highly diverse, multicultural working environment</li></ul> 
Role and Responsibilities: 
<ul><li>Select and conduct appropriate user-centered design techniques throughout an iterative design process
</li><li>Participate in design research activities</li><li>Implement design decisions on initiatives, heavily influenced by research findings</li><li>Leverage design best practices and patterns and create solutions in a fast paced working environment.</li><li>Produce, test, and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications</li><li>Study and adopt the design system to deliver digital product fully aligned with Mastercard&rsquo;s design standards</li><li>You are confident enough to present your work to the team, product managers, and other senior stakeholders</li><li>Work on multiple design engagements</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Sr. Specialist, Product Experience Design (UX Designer / Researcher)

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, EGS Revenue and Sales Operations-2
Our Purpose 
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team &ndash; one that makes better decisions, drives innovation and delivers better business results. 
 
Job Title 
Specialist, Product Management 
The MPGS product management team is part of a global product function at the centre of payments innovation delivering leading customer experiences through our connected gateway. As part of this remit the team is responsible for defining the strategy, and executing the delivery of, market-leading payment gateway products &amp; value-added services to our acquirers and merchants on a global basis.
 
 
Overview 
<ul><li>Reports to the Manager, Enterprise Gateway Service Revenue Optimization team
</li><li>Responsible for revenue integrity and operational execution of customer commercials</li><li>Support contract compliance and billing system coordination</li><li>Alignment with internal stakeholders such as Sales, Product owners, Finance and MCBS for customer preparation and maintenance of contractual commercial obligations</li></ul> 
Role 
Commercial Execution Team 
<ul><li>Support customer readiness with contractual obligations pertaining to customer onboarding and maintenance tasks (e.g. customer set up, customer updates, pricing changes)
</li><li>Perform data analysis, research trends, identify issues and follow up on or brainstorm resolutions</li><li>Coordinate with sales, business development, finance, legal, MCBS, technical, and product business units to ensure revenue processes operate efficiently and in compliance with regulations</li><li>Respond to customer and help desk inquiries within the Service Level Agreement [SLA] area of expertise, provide business knowledge and technical/functional support to business units</li><li>Maintain strong relationships with internal stakeholders and be able to assess and communicate key risks and opportunities within the business</li><li>Support opportunities for process optimization and implement improvements</li><li>Research and resolve production billing issues and incidents against contractual obligations; coordinate cross functional resolution meetings (i.e. MCBS, Technology, Account teams, etc)</li><li>Maintain desktop procedures and documentation of financial and business processes
</li><li>Provide reporting including results, interpretation, trends and root causes</li><li>Collaborate as needed with other business units to ensure all queries/escalations are closed off</li><li>Ad hoc support as needed</li></ul> 
All About You 
In terms of the performance and personal competencies required for the position, we would highlight the following: 
<ul><li>Bachelor&rsquo;s degree in Business, Accounting, Finance or related discipline</li><li>1&ndash;3 years of experience in finance, revenue operations, or financial systems</li><li>Certified Qualified Accountant preferred albeit not an accounting role</li><li>Strong analytical skills and ability to interpret contract terms</li><li>Proficient with Excel (VBA skills will be an advantage) and adept to learn new tools</li><li>Solid verbal and written communication skills</li><li>Flexible, organized and able to perform efficiently under tight deadlines</li><li>Enthusiastic, hands on, proactive, able to work well independently and in teams</li><li>Strong work ethic, takes initiative and is result oriented</li></ul>
 
Corporate Security Responsibility 
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: 
 
<ul><li>Abide by Mastercard&rsquo;s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Specialist, EGS Revenue and Sales Operations-2

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Software Engineer II
Job Description Summary 
Overview 
Experience: 3 to 5 years
 
The Open banking Non-Api Integrations team is looking for a Software Engineer to drive and improve our non-Api connections by consistently innovating, improving the code and stability of the connections with a quality code and problem-solving for incidents and application support. The ideal candidate is highly motivated, intellectually curious and analytical.
 
Role 
<ul><li>Ability to resolve technical issues with team in Java Script, Typescript and CSS HTML, Java
</li><li>Ability to work in Node.js
</li><li>Ability to work on Java
</li><li>Knowledge of tableau, MySQL and microservices architecture preferred.</li></ul>
All About You 
<ul><li>Tech skills: Development background in Java, JavaScript, es6/Typescript and HTML</li><li>Problem solver with good understanding of web concepts like REST, JSON, HTTP, API, JS preferred.</li><li>Go out of your way to get close to the customer issues in order to find out what their issues are and how to collaborate with different working groups such as product and Client management teams to solve the problems.</li><li>Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team</li><li>Be skilled at explaining technical problems succinctly and clearly other development teams and Product development teams.</li><li>Effective verbal and written communication.</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Software Engineer II

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Software Engineer I
 
 
 
 Overview
 
 
 
 The Mastercard Franchise and Legal Solutions (FLS) program is a suite of services which maintains and enhances the foundation of the franchise by understanding evolving business needs. It provides customer focus lifecycle management, and the discipline for scaled growth for partners, while ensuring ease of business with Mastercard and business optimization through world-class training, analytics, and risk management. The program resolves customer disputes and security related events, through data driven insights and investigative intelligence, promoting balance, integrity and security across Mastercard&rsquo;s multi rail ecosystem.
 
 
 We are looking for a high-energy, detail-oriented Software Engineer to join team that will be tasked to build a product for Customer onboarding, Customer Performance Management, Risk Monitoring, and Transaction Monitoring
 
 
 Role
 
 
 <ul>
 <li>
 Develop application logic for a multi-component system of applications.
 </li>
 <li>
 Ensure final product is highly performant, responsive and of high quality.
 </li>
 <li>
 Deliver completed code on time and with minimal to no defects or failures.
 
 
 
 </li>
 </ul>
 Ensure all new logic maintains current unit test coverage standards or higher.
 
 
 <ul>
 <li>
 Help maintain code quality and enable automation.
 </li>
 <li>
 Support testing resources as needed to remediate defects, answer questions, and assist with automation tasks.
 </li>
 <li>
 Actively participate in the agile ceremonies including Daily Scrum, Story Grooming, Sprint Planning, and Retrospectives.
 
 
 
 </li>
 </ul>
 
 All About You And What You Need To Bring
 
 
 
 <ul>
 <li>
 Object-oriented design and programming.
 </li>
 <li>
 Java, Spring, Spring boot, Microservices
 </li>
 <li>
 REST API development
 </li>
 <li>
 Spring, JPA, Hibernate, RDBMS, PL/SQL, JDBC
 </li>
 <li>
 Hands-on experience of front-end technology stack like React JS and/or Angular is added advantage
 </li>
 <li>
 Jenkins CI/CD, Sonar integration
 </li>
 <li>
 Tomcat
 </li>
 <li>
 Knowledge with Pivotal Cloud Foundry or any other cloud platform AWS or Azure or GCP is preferred.
 </li>
 <li>
 Experience in delivering secure solutions in Financial Services Sector is preferred.
 </li>
 <li>
 Advanced knowledge and understanding of Software Engineering concepts and methodologies is required.
 </li>
 <li>
 Strong communication skills -- both verbal and written, collaboration skills and organizational skills
 </li>
 <li>
 Ability to quickly learn and implement new technologies, frameworks, tools and support multiple concurrent activities.
 </li>
 <li>
 Ability to adapt to a fast-changing environment.
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Software Engineer I

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Experience Researcher &amp; Designer
Who is Mastercard?
 
Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential. 
 
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. 
 
Overview 
Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across multi-currency travel money solution, corporate per diem, expenses, compensation solutions, Gift cards segments. MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programs, combining innovation with operational excellence. 
 
Key Responsibilities: 
 
In this position, you will: 
<ul><li>Drive all phases of the research, strategy, and design process&mdash;from framing the problem and defining the design target to envisioning the future state experience and validating concepts.</li><li>Develop and execute research approaches using a range of qualitative and quantitative methods, critically evaluating processes and applying statistical analysis where appropriate.</li><li>Conduct generative and evaluative research, including drafting screeners, discussion guides, and surveys; moderate in-person and remote sessions; and collaborate with third-party vendors when needed.</li><li>Apply critical thinking to synthesize findings, identify patterns and themes, and translate them into compelling insights and implications for product teams.</li><li>Natural problem solver with the ability to find simple solutions to complex problems.</li><li>Providing UX expertise to our key verticals i.e Consumer Travel, Corporate, Gift solutions.</li><li>Empathise with B2B2C, B2B customers problems and leverage user research to capture and understand real-world user needs
</li><li>Participating in regular design critiques with the team</li><li>Participate in the broader Mastercard design thinking workshops, sessions
</li><li>Work closely with cross functional teams (Product, Marketing, Engineering)
</li><li>Guide research planning across teams, helping shape roadmaps and priorities based on user and business impact.</li><li>Collaborate on experimentation frameworks (e.g., A/B testing, usability testing, cohort analysis) and integrate UX research with data analytics to inform product and business decisions.</li><li>Ensure ethical research practices and data privacy standards are upheld across all initiatives.</li><li>Contribute to the development of research best practices and mentor team members.</li></ul> 
All About You: 
 
<ul><li>Advance experience in User Experience Design preferably in a product-led or digital environment.</li><li>Strong expertise in qualitative and quantitative research methods (e.g. usability testing, interviews, surveys) and experience conducting or supporting A/B tests and experimental design.</li><li>Proficiency in any analytics tools such is preferred.</li><li>Demonstrated ability to translate complex data and research findings into clear, compelling narratives using strong oral and written communication skills.</li><li>Familiarity with Design Thinking methodologies and experience applying them in cross-functional product teams.</li><li>A strategic mindset with the ability to influence stakeholders at all levels and align research with business and customer needs.</li><li>Strong working of mobile apps, website design with best practice application including accessibility</li><li>Experience of working with Designers, Product Managers, Developers, Subject Matter Experts, and Business Analyst</li><li>Experience leading cross-functional initiatives and presenting to senior leadership.</li><li>Proven experience delivering a high standard of output in fast paced enterprise organizations.</li><li>Comfort balancing short-term delivery with long-term research planning.</li><li>Passion for understanding user behavior and turning insight into measurable outcomes.</li><li>Advanced skills in tools such as Figma, Sketch</li><li>Experienced in PowerPoint presentation tool &ndash; comfortable building design content and presentation stories.</li><li>Curious and self-motivated; acts with a sense of urgency and thrives in a fast-paced environment.</li><li>Global mindset &ndash; ability to be an effective &amp; empathetic partner across regions/cultures.</li><li>Select and conduct appropriate user-centered design techniques throughout an iterative design process</li><li>Participate in design research activities</li><li>Implement design decisions on initiatives, heavily influenced by research findings</li><li>Leverage design best practices and patterns and create solutions in a fast paced working environment.</li><li>Produce, test, and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications</li><li>Study and adopt the design system to deliver digital product fully aligned with Mastercard&rsquo;s design standards</li></ul> 
Education: 
<ul><li>Bachelor/ Masters degree.</li><li>Specialized experience in User Experience Design, User Interface Design, Usability, or Information Design strongly preferred
</li></ul> 
Desired Qualification: 
<ul><li>Product design, research experience in the payment, banking, or FinTech domains
</li></ul> 
Corporate Security Responsibility 
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: 
 
<ul><li>Abide by Mastercard&rsquo;s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and
</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Specialist, Experience Researcher & Designer

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Representative, Contact Center
Overview:
 
 
The Mastercard Cross-Border Services team is looking for a Senior Representative Contact Center to drive our customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and professional with excellent communication skills. 
 
Role:
 
Provide timely response to inquiries, requests, and complaints to customers using different mediums such as voice, chat and email.
 
Serves as a customer service resource to assist with the resolution of customer inquiries, collaborating with more senior resources to ensure complete and prompt response.
 
Supports operations as well as process improvements efforts with the voice of the customer in mind
 
Review customer issues and assists with resolution development, escalating issues that require more advanced knowledge
 
Coordinate with relevant department/s to provide resolution and customer satisfaction. 
 
All About You: 
 
Result oriented, Self-Driven, Analytical, Strong interpersonal and good communication skills.
 
Ability to multi-task and prioritize multiple tasks concurrently while meeting deadlines.
 
Handle customer queries and escalated issues from the customer.
 
Good communication skills in English and Local language.
 
Ability to identify critical and priority issues, and proactively reprioritize daily tasks as needed.
 
Ability to professionally communicate both written and verbal with different functional areas and external customers
 
Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere 
Open to rotational shifts and adaptable to working on weekends.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Representative, Contact Center

Join Mastercard and explore 47   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.