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Mastercard

Mastercard powers economies and empowers people in over 200 countries and territories worldwide. The company collaborates with customers to build a sustainable economy where everyone can prosper. Mastercard supports a variety of digital payment options, ensuring transactions are secure, simple, smart, and accessible. Through technology, innovation, and partnerships, Mastercard delivers a unique set of products and services that help individuals, businesses, and governments realize their greatest potential.

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst &ndash; Dispute Resolution Management (EEMEA)
Who is Mastercard 
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and innovation, we enable individuals, financial institutions, governments, and businesses to realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. 
________________________________________ 
Overview 
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments. 
 
The Dispute Resolution Management (DRM) team is responsible for ensuring integrity across the payment ecosystem by managing chargebacks, arbitration, and compliance processes. The team arbitrates disputes, supports customers, and evolves Mastercard standards through data-driven insights and expertise. 
 
Within the Franchise organization, DRM plays a critical role in: 
<ul><li>Managing chargeback and arbitration processes</li><li>Supporting customers on dispute-related matters</li><li>Providing training and advisory services</li><li>Driving adoption of Mastercard Rules and standards</li></ul> 
This role will directly support the 81 markets of the EEMEA (Eastern Europe, Middle East &amp; Africa) region, strengthening in-market expertise and customer engagement. 
________________________________________ 
Role 
This position is responsible for supporting dispute resolution activities across EEMEA, with a focus on arbitration rulings, customer engagement, and regional support. 
Key responsibilities include: 
<ul><li>Review, analyze, and rule on arbitration and compliance cases across dispute scenarios (fraud, authorization, processing errors, and merchant disputes)</li><li>Support EEMEA customers by responding to inquiries and providing guidance on chargeback rules and best practices</li><li>Deliver training sessions and workshops (virtual and in-person) to issuers, acquirers, and stakeholders across the region</li><li>Partner with regional Franchise, Legal, and Product teams to support customer engagements and broader initiatives</li><li>Apply Mastercard Rules, Standards, and operational procedures to ensure consistent, high-quality decisioning</li><li>Contribute to process improvements, documentation, and regional insights to enhance dispute resolution outcomes</li><li>Support regional DRM strategy by strengthening local market engagement and operational capacity</li></ul>
________________________________________ 
All About You 
<ul><li>Fluency in English required; Arabic strongly preferred
</li><li>Strong knowledge of chargebacks, dispute resolution, fraud, and transaction processing</li><li>Understanding of Mastercard Rules and payment network operations preferred</li><li>Ability to work independently while contributing to a regional team environment guided by the Mastercard Way values</li><li>Strong analytical and decision-making capability with attention to detail</li><li>Effective communicator with the ability to engage internal stakeholders and external customers</li><li>Experience delivering training or customer-facing workshops is a plus</li><li>Comfortable operating in a fast-paced, cross-regional environment</li><li>Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)</li><li>Bachelor&rsquo;s degree or equivalent experience in business, finance, or related field</li><li>Willingness to travel within the EEMEA Region as needed</li></ul>
________________________________________ 
Corporate Security Responsibility 
All Mastercard employees are responsible for protecting the security and integrity of Mastercard assets, information, and networks. This includes: 
<ul><li>Adhering to Mastercard security policies and standards</li><li>Safeguarding confidential information</li><li>Reporting any potential security risks or incidents</li><li>Completing required security training</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Analyst – Dispute Resolution Management (EEMEA)

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 
 Title And Summary
 
 
 
 
 Associate, Sales Incentives &amp; Compensation Analyst
 
 
 Who is Mastercard?
 
 
 Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
 
 
 Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
 
 
 Services within Mastercard
 
 
 The Services team is a key differentiator for Mastercard, providing cutting-edge solutions that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include predictive analytics, data visualization, security solutions and business intelligence software.
 
 
 The People &amp; Capability team that supports the Services business is looking for a Analyst to support the design, administration and performance analysis of some of the Sales Compensation programs for Services. This is a great opportunity to learn more about the Services business, Sales Compensation and the overall People &amp; Capability function. The individual in this role will work in close collaboration with Sales Leaders, People Business Partners and Total Rewards to ensure the Sales Compensation programs, processes and initiatives are implemented and managed effectively. This position reports into the Director leading the Services Sales Compensation team within the People &amp; Capability function.
 
 
 Role
 
 
 <ul>
 <li>
 Partner with team members and key stakeholders including Services Business Development and Total Rewards to support in the following areas:
 </li>
 <li>
 Design of new incentive programs
 </li>
 <li>
 Evolution of existing incentive programs
 </li>
 <li>
 Ongoing administration of existing incentive programs
 </li>
 <li>
 Conducting performance analysis of existing incentive programs
 </li>
 <li>
 Leverage the available tools (Salesforce, Tableau, others) for more effective execution of the above-mentioned areas of responsibility
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Experience managing sales incentive programs.
 </li>
 <li>
 Experience consulting with internal stakeholders regarding incentive program development and management
 </li>
 <li>
 Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence others
 </li>
 <li>
 Creative problem-solver, possessing high level of comfort with fast-paced, dynamic work environment
 </li>
 <li>
 Demonstrated project management, organization, and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams.
 </li>
 <li>
 Strong interpersonal skills and the ability to work cross-functionally in a matrix organization
 </li>
 <li>
 Excellent oral and written communications skills; experience communicating directly with senior leadership
 </li>
 <li>
 Demonstrated ability to work quickly, respond to urgent, unanticipated requests, and manage ambiguity.
 </li>
 <li>
 Flexible to work with global offices across several time zones.
 
 
 
 </li>
 </ul>
 Corporate Security Responsibility
 
 
 Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security. All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 
 
 
 </li>
 </ul>
 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
 
 
 
 Corporate Security Responsibility
 
 
 
 All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 
 
 
 </li>
 </ul>
 In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
 
 
 
 Pay Ranges
 
 
 
 Boston, Massachusetts: $79,000 - $126,000 USD
</div>

Associate, Sales Incentives & Compensation Analyst

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Associate Managing Consultant, Specialized Product Delivery (Commercial &amp; New Payment Flows)
 
 
 Our Purpose
 
 
 We connect and power an inclusive, digital economy that benefits everyone, everywhere&mdash;making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help customers realize their greatest potential. Our decency quotient (DQ) drives our culture and everything we do. We cultivate a culture of inclusion that respects individual strengths, views, and experiences because our differences make us a better team&mdash;one that makes better decisions, drives innovation and delivers better business results. (Section heading and wording follow your template.)
 
 
 
 All About Us
 
 
 
 The Services team is a key differentiator for Mastercard, providing end‑to‑end services that help our customers grow. We combine traditional management consulting with rich data assets and in‑house technology to deliver strategic insights and measurable outcomes. Specialized Product Delivery (Deploy) focuses on expert execution support&mdash;deployment and value realization&mdash;from implementation to adoption, usage, and product evolution. (Section framing consistent with your SPD role cards.)
 
 
 Title and Summary
 
 
 Associate Managing Consultant, Specialized Product Delivery (Commercial &amp; New Payment Flows)
 
 
 Lead commercial card and new payment flows programs end‑to‑end&mdash;shaping product roadmaps, orchestrating sales motions, and delivering operational readiness across corporate and SME segments. This role blends strategy and execution: you&rsquo;ll partner with Product, Sales, Operations, Risk, Compliance, and Technology/Processor teams to grow activation, supplier acceptance, tokenization, spend, balances, retention, while keeping a robust control environment and auditable documentation.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Ship outcomes (not just activities)
 </li>
 <li>
 Commercial Product &amp; Roadmap: Co‑create the corporate card roadmap (features, pricing, benefits, segments) and translate into quarterly OKRs, KPIs, and gated delivery milestones.
 </li>
 <li>
 Sales Motion &amp; Pipeline: Build and convert a healthy pipeline of B2B opportunities (large enterprise and mid‑market); design sales content, discovery scripts, and proposals; enable issuer sales teams with training and playbooks.
 </li>
 <li>
 Supplier Enablement &amp; Acceptance: Stand up structured supplier onboarding programmes (education, objection handling, CRM tracking) to expand card‑based AP flows and e‑commerce acceptance.
 </li>
 <li>
 Virtual Cards &amp; Digital Adoption: Drive virtual card and digital payment adoption (wallets, tokenization) with clean operations, reconciliation support, and change controls.
 </li>
 <li>
 Lifecycle Programmes: Design and run activation, usage, balance build, retention across CRM, digital, and merchant channels&mdash;owning test plans, targeting, controls, and in‑life optimization.
 </li>
 <li>
 Analytics &amp; Performance Management: Partner with analytics to publish dashboards for activation, supplier acceptance, spend, attrition, ENR; structure test‑and‑learn experiments and act on insights rapidly.
 </li>
 <li>
 Change Delivery &amp; Controls: Run structured delivery (RAID, gating, cutovers) for platform changes and scheme/regulatory updates; maintain auditable documentation and sign‑offs.
 </li>
 <li>
 Stakeholder Leadership: Align Product, Sales, Ops, Risk, Compliance, Marketing, Tech/Processor, and vendors; sustain weekly performance cadences and unblock decisions quickly.
 </li>
 <li>
 Value Realization: Set success benchmarks (e.g., early‑life activation, acceptance, usage, retention) and lead post‑launch optimization sprints to sustain gains.
 </li>
 <li>
 Spend, Balances &amp; : Deliver measurable growth in monthly spend, ENR, and income via orchestrated programmes (product + sales + ops).
 </li>
 <li>
 Delivery Excellence: Maintain clean audits, stable operations, and evidence‑based approvals; shorten cycle time from strategy to go‑live.
 
 
 
 </li>
 </ul>
 Team Collaboration &amp; Culture
 
 
 <ul>
 <li>
 Distill complex analysis into clear decisions and presentations; influence senior stakeholders confidently.
 </li>
 <li>
 Plan and structure work for yourself and junior team members; lead or co‑lead project/programme management forums.
 </li>
 <li>
 Contribute to Mastercard intellectual capital (playbooks, dashboards, case studies) and mentor colleagues&mdash;grow leaders, not just deliverables.
 </li>
 <li>
 Thought leadership: Publish internal best practices and present at client forums; help shape commercial cards and new flows standards across the region.
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Experience: 5 to 8 years in commercial/corporate cards and new payment flows, spanning Product (portfolio management, features/pricing) and Sales (origination, pipeline conversion).
 </li>
 <li>
 Lifecycle &amp; Adoption: Hands‑on design and execution of activation, usage, acceptance, retention; fluency in digital adoption drivers
 </li>
 <li>
 Controls &amp; Compliance: Deliver changes within scheme/regulatory guardrails; strong ops readiness and documentation traceability.
 </li>
 <li>
 Analytics Fluency: Data storytelling, experimentation, and decisioning; comfort with Excel/BI; experience defining dashboards and acting on insights.
 </li>
 <li>
 Stakeholder Leadership: Track record aligning cross‑functional teams and vendors to deliver on time/on budget, with weekly performance rhythms.
 </li>
 <li>
 You can point to 3+ end‑to‑end commercial card programmes (design &rarr; controls &rarr; launch &rarr; optimization) with quantified outcomes.
 </li>
 <li>
 You&rsquo;ve led supplier enablement and/or virtual card adoption programmes and stabilized operations post‑launch.
 </li>
 <li>
 Stakeholders trust your judgment on P&amp;L and customer experience and call you to solve hard problems fast.
 
 
 
 </li>
 </ul>
 
 All About Your Education &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree; advanced degree/MBA preferred.
 </li>
 <li>
 Fluent English; Arabic desirable for GCC stakeholders.
 </li>
 <li>
 Advanced PowerPoint/Excel/Word; familiarity with programme/campaign tools and BI platforms; project management tools preferred.
 </li>
 <li>
 Certifications (nice‑to‑have): PMP/PRINCE2 or equivalent; exposure to commercial payments platforms is a plus.
 </li>
 <li>
 Exceptional written, verbal, and stakeholder communication; strong organization and multitasking; analytical problem‑solving.
 </li>
 <li>
 Willingness to travel across the region as needed up to 80%.
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Associate Managing Consultant, Specialized Product Delivery (Commercial & New Payment Flows)

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Senior Analyst – Dispute Resolution Management (EEMEA)

Associate, Sales Incentives & Compensation Analyst

Associate Managing Consultant, Specialized Product Delivery (Commercial & New Payment Flows)