Field Service Technician
- London, United Kingdom
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About the Role
Recycleye is looking for a Field Service Technician to join our small, hands-on support team. You'll be on the ground diagnosing and resolving hardware and software issues on our AI-powered sorting systems, deployed in live operational environments at waste management facilities across the UK and Europe. This is an entry-level, travel-intensive role, ideal for someone with a technical foundation who wants to build deep, practical experience with robotics, computer vision, and industrial systems in the field.
What You'll Do
- Diagnose and resolve complex hardware and software issues on live, operational systems in waste management facilities
- Communicate clearly and calmly with customers and internal teams during high-pressure incidents, providing structured updates from initial diagnosis through resolution
- Perform root cause analysis on recurring or novel faults and feed findings back to engineering
- Carry out routine maintenance, installations, and system checks
- Work independently on-site while staying closely coordinated with the wider support and engineering teams
- Travel extensively (approx. 75%) to customer sites across the UK and Europe
Skills & Experience
- Comfortable working independently as well as part of a team
- Strong analytical and critical reasoning skills; able to interpret data and diagnostic information to identify issues
- High attention to detail and accuracy in troubleshooting and reporting
- Customer service mindset — able to represent Recycleye professionally on-site
- Root cause analysis skills; Six Sigma exposure a plus
- Software/network debugging skills
- Additional languages a plus, not required (useful given European travel)
Personal Attributes
- Accurate and detail-oriented
- Collaborative and personable
- Hardworking, with a strong sense of initiative
- Calm and effective under pressure
- Genuine customer service mentality
Qualifications
- UK driving license preferred
- Engineering degree, HNC, or equivalent higher-level apprenticeship
Additional Details
- Based in the UK; must be willing and able to travel approximately 75% of the time across the UK and Europe
- Must hold or be able to obtain a valid passport with no restrictions on travel within Europe
- Comfortable working independently, often on remote or unaccompanied site visits
- Willingness to work in waste management/recycling facility environments
- Future shift rotation possible to support 24/7 coverage as the team grows