Software Engineer II - Production support , Splunk/Dynatrace
- India
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JOB DESCRIPTION
You're ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.
As a Software Engineer II at JPMorganChase within the Consumer & Community Banking , you are part of an agile team that works to enhance, design, and deliver the software components of the firm's state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.
Job responsibilities
- Executes standard software solution, design, development, and technical troubleshooting
- Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards.
- Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
- Applies technical troubleshooting to breakdown solutions and solve technical problems of basic complexity
- Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
- Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 2+ years applied experience.
- Hands-on practical experience in system design, application development, testing, and operational stability
- Hands-on production support SRE experience with Splunk SPL and/or Dynatrace APM for monitoring, alerting, and RCA.
- Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
- Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, testing, troubleshooting, or documentation) with demonstrated ability to critically evaluate and validate AI-generated outputs.
- Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations.
- Experience across the whole Software Development Life Cycle
Preferred qualifications, capabilities, and skills
- SRE / Production Support experience (incident triage, mitigation, escalation, on-call)
- Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
- Release/change support (deployment monitoring, rollback support)