Senior UEM & Apple Device Management

Role description

UEM & Apple Administrator (Device Management)

Position summary: seeking an energetic Apple Administrator to work in its ATS, DEX-Device Management team. The ideal candidate will work closely with End Users, IT Departments and Product Teams, requiring good communication and interpersonal skills. This candidate will be part of a team that is responsible for computer and mobile management, starting from maintenance of Software & Configuration Distribution in worldwide. The successful candidate must be a strong team player and provide quality support to peers, management, and supporting staff to ensure operation activities are being exercised as defined.

General duties and responsibilities:

• Managing devices (computers & mobiles), updating and deploying applications and policies using Workspace ONE to Apple ecosystem worldwide.

• End-to-end administration of WorkspaceONE/Intune UEM environment ensuring security and high availability.

• Provide support to Global Service Desk & IT Client services worldwide on the services/solutions designed/offered to Apple users.

• Work with vendor support like Apple, Microsoft and Omnissa to diagnose and resolve issues with software and configurations

• Work with teams to gather requirements for Application packaging, configuration development. Develop configurations and package application and follow Change Management processes for production release. • Work with security team to ensure that Adobe’s Mac environment is secured.

Knowledge & Skills: Bachelor’s degree in computer science or related field, with a minimum of 4-7 years of relevant work experience in the below technologies.

• Expert knowledge of macOS & iOS Operating System & its management, including all recent releases.

• Hands-on experience managing Macs in an enterprise environment using Omnissa Workspace ONE (preferred), Jamf Pro, or Microsoft Intune.

• Experience packaging macOS applications for distribution via device management solutions like Workspace ONE, Intune, or Jamf Pro.

• Experience deploying configuration profiles for whitelisting Kernel and System Extensions, and PPPC profiles.

• Experience configuring macOS provisioning with Automated Device Enrollment (ADE/DEP).

• In-depth knowledge of FileVault encryption and secure token.

• Ability to evaluate, recommend and deploy technologies and solutions to Apple user base, focusing on productivity, security and user experience.

• Experience in Bash/Zsh and Python scripting, while effectively leveraging AI tools to improve delivery speed and quality.

• Hands-on experience with AI tools.

• Good troubleshooting and documentation skills.

• Good understanding of networking, and analytical skills for reporting.

Personal Traits

• Able to prioritize and meet deadlines.

• Numerate, with a high degree of accuracy and attention to detail.

• Able to work on your own initiative and as part of a team.

• Very good interpersonal skills with the ability to communicate clearly at all levels.

• Must be people, service and support oriented.

• Flexible to stretch as per business requirement.

Desired to have

• Understanding of varying IT software and hardware platforms.

• UEM platform Migration experience.

• Experience with quality assurance methodologies.

• Understanding of networking & server technologies (Azure Active Directory, TCP/IP, DHCP, DNS, WAN/LAN, VPN, etc.).

• Microsoft Intune administration.

• AI Affinity/adoption mindset to Fastrack deliverables

• Provide "escalation" support to Global Service Desk & IT Client services

Skills

Apple Device Management, macOS, Microsoft Intune, Workspace ONE UEM, ADE/DEP

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.