Urwah Admin

<div></div><div><div><div><div><ul><div>1 Opening</div>
 <div>Boston</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Who We Are:</b></p>
<p>
UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members&rsquo; well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.<br>
We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.<br>
Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.</p><p><br>
<b>
You Are:</b></p><p><br>
UST HealthProof is looking for Senior Claims Examiner, reporting to the Claims Team Leader. The Senior Claims Examiner is responsible for the adjudication of healthcare claims utilizing specific policies and procedures.</p><p><br>
<b>
The Opportunity:</b></p><div><br>
<ul><li>Be responsible for processing assigned claims based on client-specified guidelines or as directed by the team leader</li><li>Be responsible for meeting productivity targets, financial and procedural accuracy standards as established by management</li><li>Mentor junior members of the team</li><li>Collaborate with other team members on special projects as assigned by the team leads; special projects can include process documentation development, training, quality audits, assisting with surge activity for the</li></ul>
client(s), or any other project as determined by the team leader<br>
<ul><li>Establish and maintain an appropriate level of communication with management to address issues and concerns and take preventive measures that ensure processing accuracy and quality</li><li>Participate in projects assigned by the team leader; these projects may include provider data, authorizations, enrollment, or other activities</li></ul></div><p><br>
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.</p><div><br>
<b>
What You Need:</b><br>
<ul><li>High School degree required</li><li>3 &ndash; 5 years healthcare claims processing experience</li><li>Solid understanding and ability to analyse claim data</li><li>ICD-10 CPT and HCPCS coding is a plus</li><li>Knowledge base of physician billing and hospital coding (ICD-10, HCPC, CPT-4), medical terminology, and authorization requirements</li><li>Willingness to learn new skills</li><li>Team collaborator</li><li>Strong work ethic</li><li>For this role, we value:</li><li>The ability to adapt quickly to a fast-paced environment</li><li>A self-starter and quick learner</li><li>Team player with an ability to collaborate</li></ul></div><p><br>
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.</p><p><br>
<b>
Role Location</b>: Remote<br>
<b>Compensation Range</b>: $22 - $25 per hour</p><p><br>
Benefits<br>
Full-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses. Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. Benefits offerings<br>
vary in Puerto Rico.<br>
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching.<br>
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) program with employer matching.<br>
They and their dependents residing in the US are eligible for medical, dental, and vision insurance. Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires<br>
throughout the year). All US employees who work in a state or locality with more generous paid sick leave benefits than specified<br>
here will receive the benefit of those sick leave laws.</p><p><br>
What We Believe<br>
At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serve as a compass guiding every action and decision.</p><div><br>
Guiding Principles<br>
These principles illuminate the path of &lsquo;how&rsquo; we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.<br>
<ul><li>Simplicity</li></ul>
Simplifying complexity underlines everything we do&mdash;this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.<br>
<ul><li>Integrity</li></ul>
Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who<br>
is watching.<br>
<ul><li>People-Centricity</li></ul>
Everything that we do reflects our deep bonds with peers and customers. These aren't mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.<br>
<ul><li>Leadership</li></ul>
Taking ownership is about taking initiative, being in-charge and driving things to completion. It&rsquo;s a brave choice to &lsquo;own&rsquo; all aspects of our work, ensuring we take full responsibility for everything we handle.</div><p><br>
Mission<br>
A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more &ndash; their members&rsquo; well-being.</p><p><br>
Equal Employment Opportunity Statement</p><p><br>
UST HealthProof is an Equal Opportunity Employer.<br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other<br>
applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.</p><p><br>
UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.</p><p><br>
#Healthproof</p></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>claims management,medical terminology,claim data analysis,healthcare claims processing,hcpcs coding,</p></div>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<h3 class="jobSectionHeader"><p><b>Compensation range: $ 22.00 to 25.00 per hour</b></p></h3></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Senior Claims Examiner

<div></div><div><div><div><div><ul><div>1 Opening</div>
 <div>Bellevue</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Project Manager &ndash; Application Production Support (Enterprise Microservices)</b></p>
<p><b>
Project Manager I</b></p><br>
<p></p>
<p><b>
Who We Are:</b></p>
<p>
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.</p>
<p>
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.</p>
<p>
With us, you&rsquo;ll create a boundless impact that transforms your career&mdash;and the lives of people across the world.</p>
<p>
Visit us at UST.com.</p><br>
<p></p>
<p><b>
You Are:</b></p>
<p>
We are seeking an experienced Delivery Manager to lead end‑to‑end production support delivery for enterprise-scale, microservices-based applications operating in a 24x7 global support model. This role is accountable for service stability, incident performance, SLA adherence, stakeholder satisfaction, and continuous operational improvement across real-time and batch processing systems.</p><br>
<p></p>
<p><b>
The opportunity:</b></p>
<ul><li> Service Delivery &amp; Operations</li></ul>
<ul><li> Own end-to-end delivery of L1/L2/L3 production support services for enterprise microservices applications</li></ul>
<ul><li> Ensure adherence to SLAs, SLOs, and KPIs across incident, problem, and change management</li></ul>
<ul><li> Oversee 24x7 global support operations, including shift coverage and on-call rotations</li></ul>
<ul><li> Ensure application stability during high-volume and peak transaction periods</li></ul>
<ul><li> Incident &amp; Problem Management</li></ul>
<ul><li> Provide executive oversight for Major Incidents (P1/P2) and ensure effective escalation management</li></ul>
<ul><li> Review incident trends, root causes, and corrective/preventive actions</li></ul>
<ul><li> Drive problem management discipline to eliminate repeat incidents</li></ul>
<ul><li> Stakeholder &amp; Governance Management</li></ul>
<ul><li> Act as the primary point of contact for business stakeholders, product owners, and engineering teams</li></ul>
<ul><li> Lead service reviews, operational governance calls, and management reporting</li></ul>
<ul><li> Communicate service risks, improvements, and operational health clearly at senior leadership levels</li></ul>
<ul><li> Continuous Improvement &amp; Automation</li></ul>
<ul><li> Drive operational excellence initiatives including automation, observability improvements, and tooling enhancements</li></ul>
<ul><li> Partner with engineering and DevOps teams to improve resiliency, monitoring, and deployment processes</li></ul>
<ul><li> Promote adoption of best practices in SRE, ITIL, and DevOps</li></ul>
<ul><li> Team Leadership</li></ul>
<ul><li> Lead, mentor, and develop support teams across geographies</li></ul>
<ul><li> Foster a culture of ownership, accountability, and continuous learning</li></ul>
<ul><li> Support workforce planning, skill development, and performance management</li></ul><br>
<p></p>
<p>
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.</p><p><br>
</p><p><b>What you </b><b>need</b><b>:</b></p>
<ul><li> 8&ndash;12 years of experience in Application Production Support, with 3+ years in a Delivery or Service Management role</li></ul>
<ul><li> Strong understanding of microservices architecture and distributed systems</li></ul>
<ul><li> Hands-on working knowledge of:</li></ul>
<ul><li> Splunk (log analysis, incident diagnostics)</li></ul>
<ul><li> Grafana / enterprise monitoring tools</li></ul>
<ul><li> Unix/Linux environments and batch processing</li></ul>
<ul><li> Cassandra or NoSQL databases</li></ul>
<ul><li> AWS cloud services (EC2, CloudWatch, etc.)</li></ul>
<ul><li> Kubernetes (K8s) and container platforms</li></ul>
<ul><li> Proven ability to manage large-scale, business-critical support engagements</li></ul>
<ul><li> Experience working in ITIL-aligned service delivery models</li></ul>
<ul><li> Preferred Qualifications:</li></ul>
<ul><li> Experience supporting high-availability, revenue-impacting platforms</li></ul>
<ul><li> Exposure to DevOps, SRE, and CI/CD practices</li></ul>
<ul><li> ITIL, Agile, or PMP certifications (preferred)</li></ul>
<ul><li> Experience driving automation and observability strategies</li></ul><br>
<p></p>
<p>
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.</p>
<p><b>
Role Location:</b><b> </b><b>Washington</b></p>
<p><b>
Compensation Range</b>: $88,000-$132,000</p><br>
<p></p>
<p><b>
Benefits</b></p>
<p>
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.</p>
<p>
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching.</p>
<p>
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.</p>
<p>
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).</p>
<p>
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.</p><br>
<p></p>
<p><b>
What we believe:</b></p>
<p>
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.</p><br>
<p></p>
<p><b>
Humility:</b></p>
<p>
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.</p>
<p><b>
Humanity:</b></p>
<p>
Through business, we will better the lives of those less fortunate than ourselves.</p>
<p><b>
Integrity:</b></p>
<p>
We honor our commitments and act with responsibility in all our relationships.</p><br>
<div></div>
<div><b>
Equal Employment Opportunity Statement</b></div><div><br>
UST is an Equal Opportunity Employer.</div><br>
<div></div>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.</p>
<div>
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.</div><br>
<div></div>
<div>
#UST</div>
<div>
#CB</div>
<div>
#LI-AP4</div></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>project management,microservices,l1/l2/l3 production support,problem management,change management,</p></div>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<h3 class="jobSectionHeader"><p><b>Compensation range: $ 88,000.00 to 132,000.00 per year</b></p></h3></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Project Manager – Application Production Support (Enterprise Microservices)

<div></div><div><div><div><div><ul><div>7 - 9 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><ul><li>Analyzes, designs, develops, codes and implements programs and applications in one or more programming languages.</li>
<li>Provides expert analysis and design of complex and integrated systems.</li>
<li>Code and maintain advanced Java applications (with a focus on maintaining data quality and performance at scale)</li>
<li>Supports applications with an understanding of system integration, test planning, scripting, and troubleshooting.</li>
<li>You will be designing and implementing features using cloud programming in AWS and supporting migration of existing services to cloud technologies in AWS.</li>
<li>Involved with the investigation and resolution of complex data, system, and software issues in the production environment.</li>
<li>Bachelor s degree in computer science or related field or equivalent experience</li>
<li>7+ years of experience in a computing environment with Java/J2EE/Spring</li>
<li>Bachelor s degree in computer science or related field or equivalent experience</li>
<li>5+ years of experience in a computing environment with Java/J2EE/Spring</li>
<li>Must have Experience working with RESTful web services (JSON, JWT)</li>
<li>Must have Experience working with Java Frameworks (Spring, Spring MVC, Spring boot)</li>
<li>Must have Experience working with React JS in designing UX/UI.</li>
<li>Experience in Jenkins Job creation for CICD.</li>
</ul></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>java,j2ee,aws,restful web services,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Lead II - Software Engineering ( java,j2ee,aws,restful web services)

<div></div><div><div><div><div><ul><div>7 - 9 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><ul><li><p>You will design, implement, and test code to enhance and cultivate several of the company solutions for new API, Batch and Data product offerings. Responsibilities include building new products, automation support, tooling support, and tests. Our environment: Systems running on latest Ruby, Rails, and Elixir. Private Git/GitHub repository, Jira for ticket tracking/scrum sprints and GitHub for code reviews 1:1 test coverage for most of codebase and 2:1 for prime areas Mac laptops provided for development Jenkins used for continuous integration, deploy to AWS Agile teams comprised of Software Developers and Software Test Engineers</p>
<p></p>
<p> Bachelor s Degree in Computer Science or equivalent experience Proven experience in full-stack web development, especially with Ruby on Rails and React Deep understanding of the Rails framework, MVC architecture, and the Ruby ecosystem Proficiency with Ruby gems, bundler, and dependency management Experience with Rails testing frameworks such as RSpec and Minitest Experience with Git in a collaborative team environment Familiarity with Jenkins, GitHub Actions, Docker, and AWS services Strong understanding of AWS security standards including IAM, Security Groups, KMS, and Secrets Manager Demonstrated ability to lead technical teams and deliver complex projects Excellent communication skills with the ability to engage with both technical and non-technical stakeholders Empathy and a team-first mindset, with a passion for mentoring and growing engineers Commitment to high-quality software development practices, including TDD and CI/CD Must be based in Hyderabad and available to work from the office 2-3 days per week</p>
<p></p>
<p>Strong SQL skills (MySQL or PostgreSQL) Experience with non-relational databases (e.g., MongoDB, Redis) Several years of hands-on Ruby on Rails and React experience Excellent analytical, organizational, and problem-solving skills</p></li></ul><p><br>
</p></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>ruby fullstack,ruby,rails,github,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Lead II - Software Engineering

<div></div><div><div><div><div><ul><div>1 Opening</div>
 <div>Bellevue</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Incident Lead</b></p>
<p><b>
Lead II - DevOps Engineering</b></p><br>
<p></p>
<p><b>
Who We Are:</b></p>
<p>
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.</p>
<p>
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.</p>
<p>
With us, you&rsquo;ll create a boundless impact that transforms your career&mdash;and the lives of people across the world.</p>
<p>
Visit us at UST.com.</p><br>
<p></p>
<p><b>
You Are:</b></p>
<p>
We are looking for a highly skilled Incident Lead to manage and drive resolution of production incidents for enterprise microservices-based platforms. This role plays a mission-critical function in real-time incident triage, bridge management, root cause analysis, and coordination across multiple technology and business teams in a 24x7 global environment.</p><br>
<p></p>
<p><b>
The opportunity:</b></p>
<ul><li> Incident Management &amp; Response</li></ul>
<ul><li> Lead and manage Major Incident (P1/P2) bridges, ensuring fast triage and restoration</li></ul>
<ul><li> Act as the Single Point of Contact (SPOC) during major incidents</li></ul>
<ul><li> Ensure incidents are resolved within SLA timelines with clear communication throughout the lifecycle</li></ul>
<ul><li> Coordinate with engineering, infrastructure, DevOps, and database teams during incidents</li></ul>
<ul><li> Technical Triage &amp; Diagnostics</li></ul>
<ul><li> Perform hands-on troubleshooting for microservices-based applications</li></ul>
<ul><li> Analyze logs using Splunk, identify patterns, and isolate root causes</li></ul>
<ul><li> Support and debug Unix-based batch jobs, failures, and recoveries</li></ul>
<ul><li> Query and analyze Cassandra DB for data validation and issue diagnosis</li></ul>
<ul><li> Troubleshoot services deployed on AWS and Kubernetes (K8s)</li></ul>
<ul><li> Post-Incident &amp; Problem Management</li></ul>
<ul><li> Lead Root Cause Analysis (RCA) and post-incident reviews</li></ul>
<ul><li> Track and ensure completion of corrective and preventive actions</li></ul>
<ul><li> Identify recurring issues and partner with teams to eliminate systemic problems</li></ul>
<ul><li> Operational Excellence</li></ul>
<ul><li> Contribute to automation and monitoring improvements to reduce MTTR</li></ul>
<ul><li> Help refine incident processes, playbooks, and escalation models</li></ul>
<ul><li> Support continuous improvements in observability and resilience</li></ul><br>
<p></p>
<p>
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.</p><p><br>
</p><p><b>What you </b><b>need</b><b>:</b></p>
<ul><li> 6&ndash;10 years of experience in Application Production Support or Incident Management</li></ul>
<ul><li> Strong understanding of microservices architecture and distributed systems</li></ul>
<ul><li> Hands-on expertise in:</li></ul>
<ul><li> Splunk (advanced log analysis and querying)</li></ul>
<ul><li> Grafana and monitoring tools</li></ul>
<ul><li> Cassandra DB (strong querying and functional knowledge)</li></ul>
<ul><li> Unix/Linux (batch jobs, shell scripting, troubleshooting)</li></ul>
<ul><li> AWS (EC2, CloudWatch, core services)</li></ul>
<ul><li> Kubernetes (K8s) and containerized environments</li></ul>
<ul><li> Strong experience handling Major Incidents and production bridges</li></ul>
<ul><li> Ability to work in 24x7 rotational shifts, including weekends</li></ul>
<ul><li> Preferred Qualifications:</li></ul>
<ul><li> Experience supporting high-throughput, mission-critical enterprise platforms</li></ul>
<ul><li> Familiarity with ITIL Incident &amp; Problem Management</li></ul>
<ul><li> Exposure to DevOps, SRE, and CI/CD toolchains</li></ul>
<ul><li> Key Competencies:</li></ul>
<ul><li> Exceptional crisis management and decision-making skills</li></ul>
<ul><li> Strong analytical and troubleshooting capability</li></ul>
<ul><li> Clear, confident communication with technical and non-technical stakeholders</li></ul>
<ul><li> Ownership mindset with focus on service stability and customer impact</li></ul><br>
<p></p>
<p>
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.</p>
<p><b>
Role Location:</b><b> </b><b>Washington</b></p>
<p><b>
Compensation Range</b>: $90,000-$135,000</p><br>
<p></p>
<p><b>
Benefits</b></p>
<p>
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.</p>
<p>
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching.</p>
<p>
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.</p>
<p>
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).</p>
<p>
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.</p><br>
<p></p>
<p><b>
What we believe:</b></p>
<p>
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.</p><br>
<p></p>
<p><b>
Humility:</b></p>
<p>
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.</p>
<p><b>
Humanity:</b></p>
<p>
Through business, we will better the lives of those less fortunate than ourselves.</p>
<p><b>
Integrity:</b></p>
<p>
We honor our commitments and act with responsibility in all our relationships.</p><br>
<div></div>
<div><b>
Equal Employment Opportunity Statement</b></div><div><br>
UST is an Equal Opportunity Employer.</div><br>
<div></div>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.</p>
<div>
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.</div><br>
<div></div>
<div>
#UST</div>
<div>
#CB</div>
<div>
#LI-AP4
</div></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>devops,production support,incident triage,grafana,incident management,unix,splunk,</p></div>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<h3 class="jobSectionHeader"><p><b>Compensation range: $ 90,000.00 to 135,000.00 per year</b></p></h3></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Incident Lead

<div></div><div><div><div><div><ul><div>2 Openings</div>
 <div>Bellevue</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Application Production Support Analyst - Enterprise Microservices</b></p>
<p><b>
Developer II - DevOps Engineering</b></p><br>
<p></p>
<p><b>
Who We Are:</b></p>
<p>
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.</p>
<p>
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.</p>
<p>
With us, you&rsquo;ll create a boundless impact that transforms your career&mdash;and the lives of people across the world.</p>
<p>
Visit us at UST.com.</p><br>
<p></p>
<p><b>
You Are:</b></p>
<p>
We are seeking a highly skilled Application Production Support Analyst to support enterprise-scale microservices-based applications on a 24X7 Global delivery model. The role focuses on ensuring high availability, rapid incident resolution, and operational excellence across real-time and batch processing systems.</p><br>
<p></p>
<p><b>
The opportunity:</b></p>
<ul><li> Provide L1/L2/L3 production support for enterprise applications built on microservices architecture</li></ul>
<ul><li> Perform incident triage, root cause analysis, and resolution within SLA timelines</li></ul>
<ul><li> Lead and manage incident triage bridges, coordinating with cross-functional teams</li></ul>
<ul><li> Monitor application health using Splunk, Grafana dashboards for proactive issue detection</li></ul>
<ul><li> Analyze logs and perform quick querying using Splunk for faster troubleshooting</li></ul>
<ul><li> Support and troubleshoot batch jobs (Unix-based) including scheduling, failures, and recovery</li></ul>
<ul><li> Work with Cassandra DB for querying, data validation, and issue analysis</li></ul>
<ul><li> Manage and support services deployed on AWS and Kubernetes (K8s) environments</li></ul>
<ul><li> Ensure stability during high-volume transaction periods</li></ul>
<ul><li> Drive continuous improvement, automation, and operational efficiency</li></ul>
<ul><li> Flexible to work on shifts including weekend support on a rotation basis.</li></ul><br>
<p></p>
<p>
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.</p><p><br>
</p><p><b>What you </b><b>need</b><b>:</b></p>
<ul><li> 5-8 years of experience in Application Production Support</li></ul>
<ul><li> Strong understanding of microservices architecture</li></ul>
<ul><li> Hands-on expertise in:</li></ul>
<ul><li> Splunk (log analysis and quick querying)</li></ul>
<ul><li> Grafana and monitoring dashboards</li></ul>
<ul><li> Cassandra DB (strong querying skills; deep functional understanding)</li></ul>
<ul><li> Unix/Linux (batch jobs, scripting, troubleshooting)</li></ul>
<ul><li> AWS services (EC2, CloudWatch, etc.)</li></ul>
<ul><li> Kubernetes (K8s) and containerized environments</li></ul>
<ul><li> Proven ability to triage issues quickly and drive resolution under pressure</li></ul>
<ul><li> Strong experience in incident management and bridge handling</li></ul>
<ul><li> Preferred Qualifications:</li></ul>
<ul><li> Experience supporting large-scale, high-availability enterprise applications</li></ul>
<ul><li> Familiarity with CI/CD pipelines and DevOps practices</li></ul>
<ul><li> Exposure to observability frameworks and automation tools</li></ul><br>
<p></p>
<p>
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.</p>
<p><b>
Role Location:</b><b> </b><b>Washington</b></p>
<p><b>
Compensation Range</b>: $58,000-$87,000</p><br>
<p></p>
<p><b>
Benefits</b></p>
<p>
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.</p>
<p>
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching.</p>
<p>
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.</p>
<p>
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).</p>
<p>
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.</p><br>
<p></p>
<p><b>
What we believe:</b></p>
<p>
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.</p><br>
<p></p>
<p><b>
Humility:</b></p>
<p>
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.</p>
<p><b>
Humanity:</b></p>
<p>
Through business, we will better the lives of those less fortunate than ourselves.</p>
<p><b>
Integrity:</b></p>
<p>
We honor our commitments and act with responsibility in all our relationships.</p><br>
<div></div>
<div><b>
Equal Employment Opportunity Statement</b></div><div><br>
UST is an Equal Opportunity Employer.</div><br>
<div></div>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.</p>
<div>
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.</div><br>
<div></div>
<div>
#UST</div>
<div>
#CB</div>
<div>
#LI-AP4</div></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>devops,production support,incident management,grafana,splunk,</p></div>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<h3 class="jobSectionHeader"><p><b>Compensation range: $ 58,000.00 to 87,000.00 per year</b></p></h3></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Application Production Support Analyst - Enterprise Microservices

<div></div><div><div><div><div><ul><div>1 Opening</div>
 <div>San Jose</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Data Quality Analyst (Support)</b></p>
<p><b>
Associate I - Data Engineering</b></p><br>
<p></p>
<p><b>
Who We Are:</b></p>
<p>
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.</p>
<p>
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.</p>
<p>
With us, you&rsquo;ll create a boundless impact that transforms your career&mdash;and the lives of people across the world.</p>
<p>
Visit us at UST.com.</p><br>
<p></p>
<p><b>
You Are:</b></p>
<p>
Support Data Quality management by profiling, defining, and implementing quality rules, ensuring reliable data for analysis and decision-making.</p><br>
<p></p>
<p><b>
The opportunity:</b></p>
<ul><li> Perform data profiling (completeness, ranges, types, distribution).
</li></ul><ul><li> Support the definition and documentation of quality rules (completeness, validity, uniqueness). Execute and analyze data quality controls.
</li></ul><ul><li> Document quality findings and incidents.
</li></ul><ul><li> Support core Data Governance initiatives and quality metrics.</li></ul><br>
<p></p>
<p>
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.</p><br>
<p></p>
<p><b>
What you need</b><b>:</b></p>
<ul><li> Knowledge of Data Quality and Data Governance.
</li></ul><ul><li> Intermediate SQL. Intermediate Python.
</li></ul><ul><li> Relational and analytical databases.
</li></ul><ul><li> Experience with cloud platforms (e.g., BigQuery) and BI tools is desirable.
</li></ul><ul><li> Skills:</li></ul>
<ul><li> Analytical thinking and attention to detail.
</li></ul><ul><li> Ability to create clear documentation.
</li></ul><ul><li> Effective communication with technical and business teams.
</li></ul><ul><li> Interest in understanding data within the context of business.
</li></ul><ul><li> Bachelor's degree in a technology or data-related field.
</li></ul><ul><li> 2 years of experience in data or analytics roles.</li></ul><br>
<p></p>
<p><b>
Benefits</b></p>
<p>
Employees receive eleven (11) paid holidays, two (2) weeks of paid vacation per year, and are eligible for health, dental, disability and life insurance.</p>
<p><b>
What we believe:</b></p>
<p>
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.</p>
<p><b>
Humility:</b></p>
<p>
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.</p>
<p><b>
Humanity:</b></p>
<p>
Through business, we will better the lives of those less fortunate than ourselves.</p>
<p><b>
Integrity:</b></p>
<p>
We honor our commitments and act with responsibility in all our relationships.</p>
<p><b>
An Equal Opportunity Workplace, Free of Discrimination and Harassment</b></p>
<p>
At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.</p>
<p><b>
Un lugar de trabajo con igualdad de oportunidades y libre de discriminaci&oacute;n y acoso</b></p>
<p>
En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminaci&oacute;n y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los m&eacute;ritos y las necesidades del negocio. Estamos comprometidos a seguir pr&aacute;cticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religi&oacute;n, discapacidad, g&eacute;nero, origen nacional, orientaci&oacute;n sexual, identidad de g&eacute;nero, expresi&oacute;n de g&eacute;nero, edad, informaci&oacute;n gen&eacute;tica, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.</p>
<p>
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.</p><br>
<p></p>
<div>
#UST<br>
#LI-YH1</div>
<div>
#LI-Remote</div></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>data engineering,data analysis,bi tools,data governance,sql,python</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Data Quality Analyst (Support)

Join UST and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UST