Qureos Mentor

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><b><br>
JOB PURPOSE:
</b></p><p>To mirror the business lines and directly interfacing with Risk Champions via capturing, assessing &amp; mitigation of IT Risks &amp; IT Issues for their respective business domain (overall and by type of IT risks) conducting. Engage the business with IT risk team in reviewing IT applications related to Support Areas &amp; work with internal IT divisions for remediation actions for the captured IT risks.</p>
<p><b>KEY ACCOUNTABILITIES:
</b></p><p><b>Description</b></p>
<p>1.Serve as a key partner in making IT Risk Owners and Business working seamlessly and successfully&bull;
</p><p>2.Report a list of KRIs based on external best practices and regulatory expectations &amp; monitor Risks against them.</p>
<p>3.Work proactively on reporting any risk gaps or adverse trends, which are not highlighted in RCSAs.</p>
<p>4.Provide support for reviewing technology initiatives with reputational risks and red flags identified during defined intake procedures.</p>
<p>5.Manage relationships with business owners of IT risks, being the primary point of contact Update IT RCSA report, IT Risk Register, Risk status report, IT Risks/Priorities/Categorization and submit them to IT RMO team for consolidation</p>
<p>6.Conduct IT risk review for support applications/systems
</p><p>7.Create, disseminate and update documentation of CIB&rsquo;s matrix of identified IT risks and controls.</p>
<p>8.Report IT Risks &amp; ensure expanding severity scale to include critical severity in all IT risk types.</p>
<p>9.Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures are taken.</p>
<p><b>Policies, Processes and Procedures</b></p>
<p>10.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p><b>Day-to-day Operations</b></p>
<p>11.Follow the day-to-day operations related to own jobs in the department to ensure continuity of work</p>
<p><b>Compliance</b></p>
<p>12.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS</b></p>
<ul><li>Bachelor&rsquo;s degree in Business, Commerce or its equivalent.</li></ul>
<ul><li>Experience with Key Risk Indicators and Technology Risk reporting preferred</li></ul>
<ul><li>Minimum 10 years of solid experience for Sr. Officer in related areas such as Risk Management, Support Areas and IT.
</li></ul><ul><li>Very good command of English &amp; Arabic languages.</li></ul>
<ul><li>Excellent knowledge of Microsoft Office applications, Power Point, Word, Excel, Internet and E-mail</li></ul>
<ul><li>Solid knowledge about PPM, HR applications such as Taleo &amp; EBS, AML solutions such as Embargo</li></ul>
<ul><li>Ability to interpret regulations and laws, and communicate effectively to all levels of the organization.</li></ul>
<ul><li>Advanced knowledge of organization, technology controls, IT security &amp; Information security</li></ul>
<ul><li>Strong verbal and written communication skills.</li></ul>
<ul><li>Ability to work successfully in a cross-functional team environment.</li></ul>
<ul><li>High level of Accuracy &amp; Presentation Skills
</li></ul><ul><li>Delivering results: ability to plan and organize work in order to achieve objectives within set target dates</li></ul><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SUPPORT FUNCTIONS IT RISK SENIOR OFFICER

<div></div><div><div>Description<div></div><p><br>
1. Ensure proposing the security policies and conduct their annual review in alignment with the Enterprise Risk Management framework set by the 2nd line to be reviewed by the relevant stakeholders according to the policy review process. Follow the developed Data Classification &amp; Protection program and carry on the related activities to classify and protect the bank&rsquo;s crown jewels and critical information assets.
</p><p>2. Maintain the necessary controls to protect information and vital assets in accordance with security requirements and industry standards (privacy requirements, Personal Identifiable Information, encryption, Data Loss Prevention, data retention and destruction) for both structured and unstructured data.
</p><p>3. Maintain the sensitive data inventory and data flows across all departments to ensure increased visibility &amp; control of enterprise data landscape.</p>
<p>
4. Liaise with IT security infrastructure team to ensure effective utilization and proper policy setup over the different security tools such as the Data Loss Prevention, Data Classification and the URL Web Filtering tools for proper handling of the bank&rsquo;s information according to the developed Information Governance policy.</p>
<p>
5. Review and configure the information classification and protection tools&rsquo; policies to enforce the proper classification of the bank&rsquo;s documents and files and applying the appropriate rights, documents&rsquo; security and security controls accordingly.</p>
<p>
6. Monitor and track the violations to the developed information access &amp; handling security policies to ensure the necessary disciplinary actions take place. This includes unjustified access to information, data leakage attempts, improper handling of information assets, etc.
</p><p>7. Maintain, review and update the standard operating procedures (SOP), for the different access management approvals and ensure proper adherence to the set SLA.</p>
<p>
8. Maintain and develop an Enterprise Mobility Management (EMM) strategy and ensure the appropriate policies are applied on the EMM solution to ensure the adequate protection of information and accessibility over mobile devices.</p>
<p>
9. Provide security controls approvals over information &amp; Data related access requests, similar to Removable Media Access, External Email Access, Special Internet Access and EMM Access, to ensure proper business justification is in place and according to the defined process and SLA.</p>
<p>
10. Identify and report awareness gaps related to the data classification and protection policies and guidelines to support the creation of relevant awareness campaigns</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<p>
 Bachelor&rsquo;s degree of Engineering, Computer Science, Information Security or equivalent</p>
<p>
 Officer: Minimum 4 - 6 years of experience in IT, Information Security and/or Governance, Risk and Compliance</p>
<p>
 Senior Officer: 6 - 8 years of experience in IT, Information Security and/or Governance, Risk and Compliance</p>
<p>
 Risk management background</p>
<p>
 Recommended Certifications</p>
<p>
o SANS Global Information Assurance Certification (GIAC)</p>
<p>
o CISM</p>
<p>
o ISO 27001:2013 Lead implementer</p><br>
<p></p>
<p>
Skills</p>
<p>
 Very Good command of English and Arabic languages</p>
<p>
 Very Good Communication skills</p>
<p>
 Very Good Time Management skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 3</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

Information Security Governance Officer/Senior Officer

<div></div><div><div>Description<div></div><p><b><br>
Job Purpose</b>: To support the information security controls team by ensuring the proper enforcement of the<br>
developed identity related security policies in alignment with the set identity access management &amp;<br>
governance security strategy and roadmap. In addition to enforce a proper governance model for the<br>
Identity and Access Management across the different applications, infrastructure and systems,<br>
including monitoring of identity related policy violations, as well as handling of the different identity<br>
access security approvals and reviews.</p>
<ul>
<li>Conduct the annual review and update of the area&rsquo;s processes, procedures and policies with the adherence to the developed SLAs. This includes mainly the review of the People &amp; Human Resources Security Policy, the Physical &amp; Environmental Security Policy and the Identity Related Access Management Procedures.</li>
<li>Design and Develop the Identity and Access Management (IAM) Governance program and ensure proper management of the IAM governance activities including developing the different applications&rsquo; security matrices, mapping the different IT roles to their relevant business activities, identifying sensitive access, segregation of duties policies, &hellip; etc.</li>
<li>Liaise with the different business departments to develop an inventory of business activities, mapped to the relevant applications&rsquo; roles, through which sensitive and critical business activities are identified and setup on the IAM platform with appropriate risk ratings.</li>
<li>Develop a comprehensive segregation of duties policy across the different business activities and ensure the same is maintained on the IAM platform to control SOD access violations and alert on the same.</li>
<li>Liaise with IT Security IAM team to conduct annual review over the applications&rsquo; security matrices to reflect any changes on the matrix and ensure access is granted according to the conducted business activity with no segregation of duties policy violations.</li>
<li>Ensure the proper management of the bank&rsquo;s identities according to the developed Human Resources and Physical &amp; Environmental Security Policies through liaising with IT Security Identity &amp; Access Management for the effective utilization and proper setup over the Identity &amp; Access Management, the Privileged Access Management and the Security Access Management platforms.</li>
<li>Monitor and track the violations to the developed identity related security policies to ensure the necessary disciplinary actions take place. This includes unjustified Local Admin Privileges, Segregation of Duties Policy Violations, unacceptable use of the bank&rsquo;s resources, etc.</li>
<li>Maintain the standard operating procedures (SOP), for the different access management approvals and ensure proper adherence to the set SLA.</li>
<li>Provide security controls approvals over identity related access requests, similar to VPN Access, Sensitive Applications&rsquo; Access, Local Admin Privileges, to ensure proper business justification is in place and according to the defined process and SLA.</li>
<li>Support the implementation of the key strategic business initiatives and projects through the development of the necessary security access matrix mapped to the staff&rsquo;s job titles and business activities.</li>
<li>Define the necessary physical access controls for CIB&rsquo;s headquarters, buildings and branches and work with the relevant teams to ensure proper implementation and enforcement of the same.</li>
<li>Support the different HR Re-Structure activities to update the different security access matrix mapped to the staff&rsquo;s new job titles and business activities.</li>
</ul></div><div></div><div>
Qualifications<br>
<p></p><ul><li>
Qualifications &amp; Experience</li><li>
Bachelor&rsquo;s degree of Engineering, Computer Science, Information Security or equivalent</li><li>
Officer: Minimum 4 - 6 years of experience in IT, Information Security and/or Governance, Risk and Compliance</li><li>
Senior Officer: 6 - 8 years of experience in IT, Information Security and/or Governance, Risk and Compliance</li><li>
Risk management background</li><li>
Recommended Certifications:</li><li>
SANS Global Information Assurance Certification (GIAC)</li><li>
CISM</li><li>
Mandatory Certifications:</li><li>
ISO 27001:2013 Lead implementer</li><li>
</li><li>
Skills</li><li>
Very Good command of English and Arabic languages</li><li>
Very Good Communication skills</li><li>
Very Good Time Management skills</li></ul><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 2</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

IDENTITY GOVERNANCE OFFICER

<div></div><div><div>Description<div></div><p><b><br>
Job Purpose:</b></p><p>
To Ensure that fraud losses are within the accepted range as per the global measures set by the cards&rsquo; associations through the appropriate monitoring rules setting up, and in coordination with card business. In addition to ongoing studying for both fraud Vs genuine usage that support rules generation and enhancement to the approval rate. This includes developing, implementing and maintaining the necessary controls and monitoring strategy required to detect, investigate and report fraudulent attempts at earlier stages.</p><p><b>
Job Description:</b></p><p>
1. Prepare the capacity plan needed to cover 24/7 monitoring operation and ensure back up plan is in place in emergency cases. In addition, to create an incident response team to ensure catastrophic events well managed from issuing perspective.</p><p>
2. Manage the deployment of fraud rules (Activation &ndash; Deactivation &ndash; Enhancement - Assessment), and provide periodical reports that cover the performance of the rules, to share it with the business side for their input if any.</p><p>
3. Enhance the authorization approval rates through the continuous rules refreshing, review the set rules false positive ratio, monitor approval rates and decline rates, analysis of decline rates, and evaluate opportunities to improve the overall rules&rsquo; performance.</p><p>
4. Work on reducing the charge back / Fraud rates to be under the global benchmark, by determining the triggers that cause them, set controls to decrease the relevant operation cost.</p><p>
5. Ensure proper preparation/implementation of the reports (losses recovery results, fraud losses position) to support decision-making and present the needed management frequent reports, and in collaboration with different business stakeholders (Collections &amp; Recovery, Chargeback team and legal)..</p><p>
6. Ensure proper handling of received inquiries through available communication tools and handle the escalated cases from the agents.to provide best in class service provided to the customers.</p><p>
7. Prepare monthly performance report and direct the team members to improve their analytical skills to hit the Fraud transactions without affecting genuine usage.</p><p>
8. Participate in assessing new products, services, change in spending limits, in order to capitalize the needed staff for the monitoring process, and to the required controls that mitigate the risk of fraudulent attempts.</p><p>
9. Ensure proper handling of received alerts from card associations and all procedures followed.to mitigate the risk of further fraudulent attempts.</p><p>
10. Design the offline reports based on received fraud cases register and after doing the necessary analysis to customize them to fit against new fraud trends.</p><p>
11. Ensure that the number of blocked cards at the minimum through reviewing daily blocked cards next working day and communicate with business team to send them the final list of unreachable customers, to ensure that customers are not facing any rejections due to the actions taken by fraud management.</p><p>
12. Approve write-off memos / immediate refund if needed to credit the customers with compensations against the actual fraud loss.</p><p>
13. Design the daily and weekly misuse reports that are handled by the Cards Transaction Monitoring Officer/ Sr. Officer, to ensure that the new misuse trends are covered and that the reports are handled and proper actions taken according to the pre-set procedures, and proper recording to the misuse cases in the misuse database.</p><p>
14. Review the monthly CBE report prepared by the team, and communicate it to the concerned stakeholders.</p><p>
15. Approve changes in spending limits related to the customers after screening their profiles from misuse perspective.</p><p>
16. Prepare frequently customer&rsquo;s fraud awareness campaigns to ensure that they are educated to protect their personal and financial information.</p><p><b>
Strategy</b></p><p>
17. Participate in the formulation and implementation of the Fraud Management Department strategy to ensure the alignment with CIB strategy</p><p>
Policies, Processes and Procedures</p><p>
18. Participate and recommend improvements to policies, processes and procedures and manage their implementation to ensure all relevant procedural / legislative requirements are fulfilled</p><p><b>
Day-to-day management</b></p><p>
19. Supervise the day to day operations of the Fraud Management team providing some guidance in the related area, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards</p><p><b>
Supervision</b></p><p>
20. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures</p><p><b>
Compliance</b></p><p>
21. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p><p><br>
 Bachelor&rsquo;s is degree of Commerce, Business Administration, Accounting or its equivalent.<br>
 Minimum 10 years of experience in cards operations, and a minimum of 7 years of experience in fraud management<br>
 Data and Cyber Security Knowledge is required.</p><p></p><p><br>
Skills</p><p>
 Good command of English and Arabic languages.</p><p>
 Managerial skills and leadership skills.</p><p>
 Proficient user of MS office</p><p>
 Quantitative and qualitative analysis and decision-making skills.</p><p>
 Self-motivated.</p><p>
 Excellent written and verbal communication skills with the ability to produce detailed written</p><p>
 Strong team ethos and ability to work efficiently and accurately under pressure</p><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-MERRYLAND</div><div>
Job: Back Office</div><div>
Organization: RISK</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CARDS FRAUD CONTROL MANAGER

<div></div><div><div>Description<div></div><div><br>
Job PURPOSE:</div>
<div>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</div>
<div>
KEY ACCOUNTABILITIES</div>
<div>
Operational Functions</div>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<div>
Reporting</div>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<div>
Policies, Processes and Procedures</div>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<div>
Day- to-day operations</div>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<div>
Compliance:</div>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><div></div><div><br>
</div></div><div>
Qualifications<div></div><div><br>
Qualifications:</div>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<div>
Skills</div>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><div></div><div><br>
</div></div><div>
Primary Location: Egypt-Port Said City-PORT SAID BRANCH</div><div>
Work Locations: PORT SAID BRANCH</div><div>
Job: Back Office</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

TELLER - PORT SAID

<div></div><div><div>Description<div></div><p><b><br>
Operational Functions</b></p>
<ul><li> Perform and handle counting, sorting, bundling of bank cash notes and related functions in the cash area.
</li></ul><ul><li> Provide administrative support to the branch departments.</li></ul>
<ul><li> Count all teller&rsquo;s currencies &amp; coins, compares and verifies totals against receipts.</li></ul>
<ul><li> Complete work in accordance with agreed time.</li></ul>
<ul><li> Follow Bank policies and procedures to accurately fill out and file or distribute all paperwork</li></ul><p>
. Check counterfeit currencies, checks and identities.</p><p></p><p><b><br>
Reporting</b></p><p>
Handle the Bank &amp; Customer cash notes efficiently and raise any problems to the Head Teller.</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications:</b></p>
<ul><li> Completed high school education / Diploma
</li></ul><ul><li> (0-2) Years of experience</li></ul>
<p><b>Skills:</b></p>
<ul><li> Good command of English and Arabic languages.
</li></ul><ul><li> Communication Skills</li></ul>
<ul><li> Problem Solving Skills</li></ul>
<ul><li> Service Oriented</li></ul>
<ul><li> Process Oriented</li></ul>
Adept in using basic software such as office, internet and e-mail.<div><br>
</div></div><div>
Primary Location: Egypt-Giza-NEW OCTOBER BRANCH</div><div>
Job: Back Office</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

Cash Counting Sub-Clerk -October & Giza Area (People With Disabilities)

<div></div><div><div>Description<div></div><p><br>
Security Incident Monitoring</p><p>
Job Purpose : To detect and prevent Cyber Security Incidents by monitoring, detecting and analysing potential intrusions; In addition to respond to cyber threats and act as a first line defence in order to protect the bank&rsquo;s information systems from internal and external threats</p><p>
1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident.</p><p>
2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes.</p><p>
3. Communicate directly with data asset owners and business response plan owners during high severity incidents to maintain the integrity of the Investigation.</p><p>
4. Perform analysis of log files to investigate the events to identify the root cause of the incident.</p><p>
5. Recommend tuning Security Information &amp; Event Management (SIEM) filters and correlation rules to continuously improve monitoring and detection.</p><p>
6. Create monitoring dashboards to ensure real time awareness of security.</p><p>
7. Generate reports required for audit and compliance requirements and required SOC governance reports.</p><p>
8. Participate in evaluating and recommending security solutions to ensure catering for logging and monitoring requirements in any system to fulfil SOC core objectives.</p><p>
9. Monitor all log sources heart beat and report/investigate issues to ensure maintaining healthy logs to avoid any failure of data collection and impacting the core SOC monitoring function.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience:</p>
<p>
 Bachelor&rsquo;s degree of Engineering, Computer Science or equivalent</p>
<p>
 Minimum 0 - 2 years of experience in cyber security and/or information technology (IT) security</p>
<p>
 Experience in analysing security logs</p>
<p>
 Proficiency with case management and ticketing systems interaction</p>
<p>
 Basic understanding of Information Security frameworks and best practices (e.g. PCI, ISO27K, NIST)
</p> <p>Recommended Certifications:</p>
<p>
o Security+</p>
<p>
o GIAC Information Security Fundamentals (GCIA)</p>
<p>
 Mandatory Certifications</p>
<p>
o Certified Ethical Hacker (CEH)</p><br>
<p></p>
<p>
Skills:</p>
<p>
 Very good command of English and Arabic languages</p>
<p>
 Good Communications skills</p>
<p>
 Good Analytical skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 3</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SECURITY INCIDENT MONITORING ANALYST

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