Qureos Mentor

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE</p>
<p>
Handle the branch lobby traffic, direct customers and commit to the service standards set for the bank, will also be responsible for referring products to customers and direct them for usage of alternate channels either electronic or responsible area.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Service Quality</p>
<ul><li>Ensure that all customer interaction begins with the standard service greeting to maintain service quality standard and provide daily service indicator report, also obtain a satisfaction confirmation and customers' suggestions for better service before leaving the branch.</li></ul>
<ul><li>Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers' base through getting NTB referrals from the walk in customers.</li></ul>
<ul><li>Direct customers to alternative channels to reduce customer load in branches and improve the customer journey perception about different channels of service.</li></ul>
<ul><li>Contribute in updating &ldquo;KYC&rdquo; documents, through referring customers with outdated information to the concerned party</li></ul>
<ul><li>Managing the queuing system by understanding and resolving customers inquiries and requests to achieve customer satisfaction</li></ul>
<ul><li>Responsible for campaign effectiveness survey with customers to measure customer satisfaction.</li></ul>
<p>
Marketing</p>
<ul><li>Ensure that all marketing materials are well presented and promotion materials are removed once promotion is over upon receiving notification from marketing department to assure customers are getting updated info to maintain the branch ambiance</li></ul>
<p>
Policies, Processes and Procedures</p>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li></ul>
<p>
Day-to-day management</p>
<ul><li>Follows the day-to-day operations related to own jobs in the Branch to ensure continuity of work</li></ul>
<p>
Compliance</p>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications and experience</p>
<ul><li>Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.</li></ul>
<ul><li>Minimum 1 year of relevant experience.</li></ul>
<p>
Skills and Knowledge</p>
<ul><li>Presentable and well groomed</li></ul>
<ul><li>excellent communication skills</li></ul>
<ul><li>Knowledge of all retail banking products and services.</li></ul>
<ul><li>Knowledge of all banking instruments (Withdrawal slips, Deposit slips, cheques, etc...) used in the branch.</li></ul>
<ul><li>Basic Knowledge of Know your customer-KYC, Anti Money Laundry -AML and compliance requirements</li></ul>
<ul><li>Knowledge of Quality Service</li></ul>
<ul><li>Good command of English Language, extra language is an advantage.</li></ul>
<ul><li>Basic computer skills</li></ul><p><br>
<br>
</p></div><p></p><div>Primary Location: Egypt-Cairo-CONCORD PLAZA MALL BRANCH</div><div>
Work Locations: CONCORD PLAZA MALL BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CUSTOMER RELATIONSHIP REPRESENTATIVE

<div></div><div><div>Description<div>
</div><div>
Job Purpose</div><div>
To collect the overdue and over limit amounts from assigned customers segments who failed to meet due dates to minimize delinquency and control flow through into higher buckets by doing outgoing calls to those customers.</div><div>
Description</div><div>
Payments Collection</div><div>
1. Check status of respective customers arrears (i.e. Credit card, Loans, or Auto &amp; Mortgage) &amp; prepare required data prior phone calls</div><div>
2. Conduct phone calls with arrears customers, record the outcome of phone calls in the work cards or system</div><div>
3. Negotiate arrears settlements and report actions to be taken &lsquo;partial payment, rescheduling or turning case to legal to the team leader</div><div>
4. Organize filling / Documents properly to ensure easy access</div><div>
5. Finalize daily transactions, and refer any back log to the collection supervisor</div><div>
Policies, processes, and procedures</div><div>
6. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</div><div>
Day to day operations</div><div>
7. Follow the day-to-day operations related to own jobs in the Collection &amp; Recovery department to ensure continuity of work</div><div>
Compliance</div><div>
8. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</div><div></div><div><br>
</div></div><div>
Qualifications<div>
</div><div>
Qualifications &amp; Experience</div><ul><li>Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or related fields</li><li>0 to 2 years of experience</li><li>Understands the principles of accounting and cost-effectiveness</li></ul><div>
Skills</div><ul><li>Good command of English language beside Arabic</li><li>Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit</li><li>Keen for new experience, responsibility and accountability</li><li>Communication Skills</li><li>Must be adept in use of basic software such as Office, and ideally Access, Internet and email</li></ul><div></div><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-MERRYLAND</div><div>
Work Locations: MERRYLAND</div><div>
Job: Front Liner</div><div>
Organization: RISK</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

PERSONAL LOANS COLLECTOR

<div></div><div><div>Description<div></div><p><b><br>
Job Purpose:</b></p><p>
To administer all UNIX Platforms related tasks &amp; responsibilities including provisioning, maintenance and troubleshooting, in order to ensure smooth workflow and avoid any disruption to the bank&rsquo;s business services.</p><p><b>
Description</b></p><ul><li>
Design and manage enterprise-grade Linux environments (RHEL/Oracle Enterprise Linux) across private cloud solutions</li><li>
OpenShift Administration: Install, configure, and maintain production-grade OpenShift clusters, including &quot;Day 2&quot; operations such as pod scheduling, cluster scaling, and upgrades.</li><li>
DevOps Automation: Architect and maintain end-to-end CI/CD pipelines using tools like GitLab CI, Jenkins, or GitHub Actions to automate software delivery.</li><li>
Infrastructure as Code (IaC): Use Terraform and Ansible to automate cluster provisioning, configuration management, and regular system patching.</li><li>
Security &amp; Compliance: Implement and enforce RBAC (Role-Based Access Control), network policies, and secret management within OpenShift to meet enterprise security standards.</li><li>
Observability: Configure and manage advanced monitoring, logging, and alerting systems using Prometheus, Grafana, and ELK stack.</li></ul><div>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications &amp; Experience:</b></p><ul><li><p>
Experience: 5+ years in Linux System Administration and at least 3 years specialized in OpenShift/Kubernetes environments.</p></li><li><p>
Technical Expertise:</p></li><li><p>
Deep expertise in Red Hat OpenShift and core Kubernetes engines.</p></li><li><p>
Proficiency in private cloud technologies (KVM, OpenStack, or Azure Stack).</p></li><li><p>
Strong automation skills in Bash, Python, and Ansible.</p></li><li><p>
Certifications (Highly Preferred):</p></li><li><p>
Red Hat Certified Specialist in OpenShift Administration (EX280).</p></li><li><p>
Certified Kubernetes Administrator (CKA).</p></li><li><p>
Red Hat Certified System Administrator (RHCSA) or Engineer (RHCE).</p></li></ul><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

UNIX SENIOR ADMINISTRATOR

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE:</p>
<p>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Operational Functions</p>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<p>
Reporting</p>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<p>
Policies, Processes and Procedures</p>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<p>
Day- to-day operations</p>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<p>
Compliance:</p>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<p>
Skills</p>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Demietta-DAMIETTA BRANCH</div><div>
Work Locations: DAMIETTA BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

Teller - New Cairo

TELLER - DAMIETTA FARASCORE BRANCH

<div></div><div><div>Description<div></div><p><b><br>
Job Purpose :</b></p>
<p>
To support Technology &amp; Security Risk Management assessment activities, execute monitoring and reporting activities for Technology &amp; Security Risks, Technology &amp; Security Risk Management&rsquo;s Risk Appetite Indicators (RAIs) and Key Risk Indicators(KRIs) covering the six domains of Technology Risk Management (Cyber Security, Information Security, IT Resilience and Continuity, IT 3rd Party, IT Project Execution and Technology Control Assurance) to ensure adequacy and robustness of Risk&rsquo;s IMMMR (Identification, Measuring, Managing, Monitoring and Reporting).</p>
<p></p>
<p><b>Key Accountabilities:</b></p>
<p>
1. Identify areas of improvement and formulate possible solutions that ensure robustness of Technology &amp; Security Risk Management Framework &amp; Policy as well as all associated policies and procedures related to the six domains of the Technology &amp; Security Risk Management as a governance activity in compliance with bank standards and regulations.</p>
<p>
2. Actively contribute with relevant departments to identify risk gaps and early warning signals for Technology &amp; Security Risks that could arise from any change in systems, services, processes or procedures.</p>
<p>
3. Actively contribute in defining, maintaining and enriching Technology &amp; Security Risk Managements&rsquo; Metrics, Taxonomy and Severity Scale as well as proficiently practice Technology &amp; Security Risk Management techniques, methods and tools that were designed to ensure that all technology &amp; security risks are adequately captured and managed. Moreover, prepare training materials and carry out communications activities in alignment with relevant stakeholders in order to improve mindset and knowledge.</p>
<p>
4. Aggregate all Technology &amp; Security Risk Management&rsquo;s information and activities across First and Second Lines of Defense, assist in root cause analysis for risks and maintain a proper and updated Technology Risk Management&rsquo;s risk log including all residual and potential risks&rsquo; investigations and documentations to provide a standardized overview of technology risks.</p>
<p>
5. Execute monitoring activities for technology risks. Design trend analysis for technology &amp; security risks and incident reporting as well as carryout and maintain Technology &amp; Security Risk management dashboards and KPIs to be directed regularly to relevant Risk or Technology Committees, Senior Management and the Board of Directors in order to drive more informed decisions.</p>
<p>
6. Assist in reviewing the Risk Acceptance Forms (RAF) and Corrective Action Plan (CAP) related to Technology &amp; Security Risk Management in cooperation with IT, Security &amp; Resilience Management, Analytics &amp; Data Management areas prior submitting to NFRCC, to ensure effective response to identified technology &amp; security risks as well as ensure effective tracking for CAP progress, significant technology Risks&rsquo; status.
</p><p>7. Assist and support the first line of defense in defining granular list of Technology &amp; Security Risk Management&rsquo;s KRIs/RAIs and regularly scan KRIs/RAIs for new requirements and consolidate them in a comprehensive view, to provide indication of the risk appetite and tolerance through metric setting (KRI threshold) and to ensure the effective alignment of Technology &amp; Security Risk Management strategy with the approved Risk &amp; Business Strategies.</p>
<p></p>
<p></p><p>8. Perform independent assessment on controls defined and executed by first line of defense provide support in controls&rsquo; development to ensure that they are in place and meet defined policies.</p>
<p>
9. Define control testing plans and monitoring control testing results to ensure the effectiveness of controls in preventing or detecting Technology &amp; Security Risks.</p>
<p>
10. Assist, support &amp; challenge from technical prospective the risk assessment activities, controls, mitigation plans and quality control activities implemented by first line of defense in Technology &amp; Security Risk and Control Self-Assessments (Technology -RCSAs) to ensure adequacy and robustness of Technology Risk&rsquo;s IMMMR.</p>
<p>
11.Contribute in reviewing Technology &amp; Security Risk Management&rsquo;s memorandums submitted to BCOIT &amp; NFRCC committees to highlight potential technology risks and improve more informed decisions</p>
<p><b>
Policies, Processes, and Procedures</b></p>
<p>
Follow all relevant department policies, processes, and standards operating procedures and instructions so that work is carried out in an controlled and consistent manner.</p>
<p><b>
Day-to-Day</b><b> </b><b>Operations</b></p>
<p>
Follow the day-to-day operations related to own jobs in the Security &amp; Technology Risk Management department to ensure continuity of work
</p><p><b>Compliance</b></p>
<p>
Comply with all relevant CBE regulations, PCI Standards, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualification &amp; Experience</b></p>
<p>
&sect; Bachelor of Engineering, Computer Science, Information Technology or its equivalent.</p>
<p>
&sect; For Officer 3 &ndash; 5 years in Risk Management, Information Technology or a related discipline.</p>
<p>
&sect; For Senior Officer 5 &ndash; 8 years in Risk Management, Information Technology or a related discipline.</p>
<p>
&sect; Good knowledge of the Bank&rsquo;s business environment, technology controls and Risk Management.</p>
<p>
&sect; Recommended Certifications:
</p><p>o IT Infrastructure Library (ITIL) Foundation.</p>
<p>
o GIAC Information Security Fundamentals (GISF).</p>
<p>
o GIAC Critical Controls Certification (GCCC).</p>
<p>
o Certified Information Systems Security Professional (CISSP).</p><br>
<p></p>
<p><b>
Skills
</b></p><p>&sect; Excellent command of English &amp; Arabic Languages</p>
<p>
&sect; Self-motivated with high degree of reliability.</p>
<p>
&sect; Sound understanding to Information security and Cyber Security practices.</p>
<p>
&sect; Strong troubleshooting and Analytical skills.</p>
<p>
&sect; Very good presentation, communication and time management skills.</p>
<p>
&sect; Ability to work successfully in a cross-functional team environment.</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 2</div><div>
Job: Back Office</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

TECHNOLOGY RISK OFFICER/SENIOR OFFICER

<div></div><div><div>Description<div></div><p><b><br>
JOB PURPOSE</b></p>
<p>To handle the external end-to-end hiring process for mass hiring, junior positions, and outsourced hiring, including CV sourcing, phone screening, HR interview, Business Interviews and offering process, in line with approved business plans to ensure meeting all hiring requirements within the set Key Performance Indictors (KPIs) and with full alignment to work policies and procedures.</p>
<p><b>KEY ACCOUNTABILITIES
</b></p><p><b>EXTERNAL HIRING</b></p>
<div><ul><li>Handle the external hiring process for respective managed areas through adopting various method to identify potential candidates via the bank&rsquo;s official website, LinkedIn, and Social Media platforms, to prepare a market map for hiring needs to better address business hiring requirements.
</li></ul><ul><li>Perform external hiring activities covering mass hiring and junior positions including, CV sourcing, phone screening, conducting HR Assessments and interviews for applicable candidates, conduct interviews with respective Business Heads for candidates hired, to ensure cultural fit for the Bank, values alignment, long term potential, and technical capabilities.</li></ul>
<ul><li>Prepare, revise, and negotiate job offers and financial packages for candidates hired on mass hiring and junior positions in line with CIB grading system, salary structures (in collaboration with Rewards Analysts) and policies, in order to ensure the hiring of qualified candidates while maintaining internal equity and market competitiveness.</li></ul>
<ul><li>Screen and filter candidates&rsquo; applications/CVs against job requirements to establish a qualified database and pool for interviewing and selection.</li></ul>
<ul><li>Handle all administrative work related to the Talent Acquisition activity on daily basis to ensure effective and efficient documentation.</li></ul>
<ul><li>Ensure that the documentation required for the HR Assessments for the invited candidates are available and abiding by CIB policies and labour law requirements.</li></ul>
<ul><li>Act as a custodian and focal point between OD &amp; Human Resources Business Partners and Manpower Management &amp; Budgeting, to handle headcount requirements.</li></ul>
</div>
<p><b>HIRING GAP ANALYSIS</b></p>
<div> <ul><li>Develop hiring gap analysis reports to ensure meeting Business requirements within the set turnaround time.
</li></ul></div><p><b>OUTSOURCE HIRING</b></p>
<div><ul><li>Screen and filter candidate applications/CVs against job requirements to establish a qualified database and pool for interviewing and selection.</li></ul>
<ul><li>Conduct phone screening and interviews and with potential candidates for outsource positions in line with business requirements in order to qualify candidates for subsequent technical interviews conducted by lines of business and handle the documentation of relevant feedback.
</li></ul><ul><li>Handle all Outsourcing administrative work on daily basis to ensure effective and efficient documentation.
</li></ul><ul><li>Handle all communications with the Outsourcing Companies, to ensure proper and effective fulfilment of the organization&rsquo;s outsourced headcount requirements.</li></ul>
<ul><li>Handle the allocations of outsourced employees in collaboration with HRIS team.</li></ul>
</div>
<p><b>POLICIES, PROCESSES AND PROCEDURES</b></p>
<div><ul><li>Implement approved department policies, processes, and procedures and monitors adherence so that work is carried out in a controlled manner.</li></ul>
</div>
<p><b>DAY-TO-DAY OPERATIONS</b></p>
<div><ul><li>Implement the day-to-day operations assigned for the Talent Acquisition department to ensure compliance with the established standards and procedures.</li></ul>
</div>
<p><b>COMPLIANCE</b></p>
<div><ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</li></ul>
</div>
</div><div></div><div>Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<ul><li>Bachelor degree in Business Administration, Accounting or a related discipline</li></ul>
<ul><li>Minimum 1 - 3 years of experience in Talent Acquisition, Recruitment and Selection capacities</li></ul>
<ul><li>Proven experience and knowledge of the Banking industry is a plus</li></ul><br>
<p></p>
<p>Skills</p>
<ul><li>Excellent command of English &amp; Arabic languages</li></ul>
<ul><li>Good understanding of MS Office applications</li></ul>
<ul><li>Good Planning and organizing skills</li></ul>
<ul><li>Good Communication, Presentation, and Negotiation skills</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 4</div><div>
Work Locations: SMART VILLAGE BLDG. 4</div><div>
Job: Back Office</div><div>
Organization: CEO AREA</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

TALENT ACQUISITION OFFICER

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