Urwah Admin

اورنچ مصر

<div><h4 class="jobSectionHeader">About the job Representative, Call Center - Enterprise</h4>
<div>Purpose of the job

Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities

<ul><li>Handle all incoming/outgoing calls of the call center.</li></ul>
<ul><li>Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li></ul>
<ul><li>Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li></ul>
<ul><li>Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li></ul>
<ul><li>Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li></ul>
<ul><li>Communicate with other departments all relevant customer inquiries if applicable.</li></ul>
<ul><li>Achieve the requested staffed time on a daily basis to minimize lost call rate.</li></ul>
<ul><li>Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services.
</li></ul><ul><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li></ul>
<ul><li>Respect and apply company vision, mission and values.</li></ul>
<ul><li>Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li></ul>
<ul><li>Use available methods and tools to develop own skills.</li></ul>
<ul><li>Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings. etc).</li></ul>
<ul><li>Keep up-to-date with all the services and products provided by Mobinil.</li></ul>
<ul><li>Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>

Job specification

Education

<ul><li>Bachelor's degree from a recognized university</li></ul>

Experience

<ul><li>0-2 year of experience in the same function.</li></ul>

Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong communication, listening &amp; interpersonal skills.</li><li>
High sense of time management.</li><li>
Strong Customer Orientation.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.</li></ul></div></div>

Representative, Call Center - Enterprise

<div><h4 class="jobSectionHeader">About the job Radio Design &amp; Planning Engineer F/H</h4>
<div>Purpose of the job

You will be part of a team of several Quality of Service and Radio Optimization engineers, were you will be responsible for carrying out RAN engineering studies (quality monitoring and optimization) for subsidiaries involved in the REC and ensuring the consistency of the configuration and activation of 2G, 3G, 4G, 5G (and soon 6G) radio features over time.

You will also provide support to subsidiaries involved in the REC to ensure the technological evolution of existing radio sites through the management of technology trials and the implementation of Group recommendations to meet our customers' expectations in terms of improving Radio Quality of Service.
In terms of ongoing activity for our customers, you will participate in the analysis of drive tests and the operation of automatic optimization tools (C-SON) to continuously improve Radio performance.

Duties and responsibilities

As a design and planning engineer for radio, the main activities will include:
<ul><li>
Conducting budget studies (estimation of the need for new sites) each year, as well as updates for budget reviews</li><li>
Monitoring the deployment of sites included in the budget program, with subsidiaries</li><li>
Regularly managing with subsidiaries, the evolution of radio site configurations (e.g. new sites, antenna optimization, etc.), to ensure that the subsidiaries' mobile network site databases are kept up to date in our radio planning tools (e.g. Asset / Atoll)</li><li>
Carrying out optimization actions for mobile network planning: frequency plans in 2G, scrambling codes in 3G, PCI in 4G, etc.</li><li>
Recommending optimization actions for radio design and planning to reduce coverage and capacity constraints in areas or layers with several technologies (traffic steering, etc.)</li><li>
Carrying out cross-disciplinary or specific technical studies for radio engineering (e.g., indoor coverage, stadiums, etc.)</li></ul>

Job specification

Engineers with 1 to 10+ years of experience 
French speakers

With a background in mobile telecommunications engineering, you have at least 2 years of experience and you have the Following Skills:
Business skills
<ul><li>Ability to listen and understand customer needs</li><li>
Ability to convince, manage and motivate people
</li><li>Ability to work in functional relationships with experts from other organizations and countries</li></ul>

Technical Skills
<ul><li>
Knowledge of radio planning tools used in the Orange group</li><li>
RPT (radio planning tool): Asset, Atoll</li><li>
ACP (automated cell planning) and AFP (automated frequency planning) tools</li><li>
Knowledge of antenna equipment, hardware &amp; site engineering</li><li>
Knowledge of the engineering and operational issues of 2G/3G/4G/5G mobile access networks and their operation</li><li>
Skills in radio engineering and optimization, other than design: optimization, troubleshooting, tools, would be an asset</li><li>
Knowledge in the field of network automation (C-SON) would also be an asset</li><li>
Knowledge of propagation model tuning</li><li>
Experience in office applications: various RF tools such as MapInfo or QGIS, post-processing software, etc.,
</li><li>Very good knowledge of radio tools for drive test analysis (Nemo, Tems, Actix)</li><li>
Very good knowledge of the architecture and interfaces of mobile networks would be an asset</li><li>
Very good knowledge of the main radio procedures (Selection, reselection, handover, paging, CSFB, VoLTE, etc.) would be an asset</li><li>
Very good knowledge of 3GPP standards and L3 protocol messages would be an asset</li><li>
Basic programming skills, such as experience with Visual Basic, to develop database queries that convert raw statistics into useful information would be an asset</li><li>
The application of these skills is directly related to the tasks of the position described above and this on 2G, 3G, 4G and 5G networks.</li></ul>

Transversal Skills
<ul><li>
Demonstrate scientific interest, open-mindedness, innovation and autonomy in the types of activities proposed</li><li>
Show that you are a good listener, dynamic, rigorous and able to synthesize information</li><li>
Have demonstrated your ability to be autonomous and adaptable</li><li>
Fluent in English and French﻿ (international team and direct, daily contact with the Group's OMEA countries). Travels in the OMEA zone are to be expected</li><li>
Have a strong ability to create and maintain an international network</li><li>
Have a strong ability to represent and communicate</li><li>
Have knowledge of the telecoms and IT industry and the ecosystem of an operator</li><li>
Demonstrate the ability to work across different departments and with colleagues from a variety of backgrounds</li></ul></div></div>

Radio Design & Planning Engineer F/H

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اورنچ مصر

About Company

Representative, Call Center - Enterprise

Radio Design & Planning Engineer F/H