Urwah Admin

اورنچ مصر

<div>About the job Sr. Supervisor, Network Optimization &amp; Performance Applications
<div>Purpose of the job

<ul><li>Design, Develop, Integrate, Deploy, &amp; Test network optimization and performance applications &amp; services to satisfy the needs of the converged transport network, processes, Data &amp; Services as well as Combine both deep study for Orange business processes and the requirements of network optimization and performance improvement to design and integrate the best solution/application that serve converged transport network functions.
</li></ul>Duties and responsibilities

<ul><li>Ensure quality, accuracy and usability of network optimization and performance tools and ensure they are fulfilling the departments needs and requirements.</li><li>
Interface with vendors in designing, developing, &amp; integrating network optimization and performance tools, services &amp; applications.</li><li>
Develop logic, proof-of-concepts, &amp; prototypes for the integration of new network optimization and performance systems/applications or analyzes and modifies logic in existing applications.</li><li>
Conduct researches &amp; provide recommendations on new technologies related to software life cycle.</li><li>
Cooperate with vendors to deploy northbound &amp; southbound applications programming interfaces (APIs) to integrate network optimization and performance applications with each other &amp; with other systems.</li><li>
Provides technical recommendations to management to ensure smooth integration and operation for the optimization and performance management systems.</li><li>
Evaluate options &amp; analyzes complex technical problems and delivers solutions where precedent may not exist.</li><li>
Test, debug, document and implement software application components &amp; services using variety of programing languages and technologies.
</li><li>Identify performance bottlenecks and debug known issues.</li><li>
Provide support for integration solutions between newly purchased network optimization and performance tools &amp; the existing fixed/mobile new management applications.</li></ul>

Job specification

Education

Bachelor of Computer-Science, Information-Systems or related Fields

Experience

Minimum 4 years of work experience, 2 of which in a relevant role.

Skills and abilities
<ul><li>
Possess knowledge, skills, training, and practical experience in Microsoft Windows software engineering environments
</li><li>Solid Object Oriented Programming and Design experience.</li><li>
Knowledge of data analysis and database architecting.</li><li>
Knowledge of networking technologies: IP network architecture, protocols, &amp; telecom network infrastructure is a big plus.</li><li>
Network programming / SNMP knowledge is an asset.</li><li>
Excellent organizational skills and ability to work on different projects concurrently.</li><li>
Strong analytical, &amp; problem solving skills.</li><li>
Ability to leverage relationships across other business units and with external sources.</li><li>
Accuracy and strong attention to details is essential.</li><li>
Volunteers readily&amp; undertakes self-development activities.</li><li>
Ability to respond to urgent situations appropriately by prioritization.</li><li>
Ability to adapt to a constantly changing environment.</li><li>
Effective communications skills (verbal &amp; written).</li></ul></div></div><div></div>

Sr. Supervisor, Network Optimization & Performance Applications

<div>About the job Microsoft System Admin
<div>Purpose of the job

To manage and maintain Active directory and Exchange systems.

Duties and responsibilities
<ul><li>
Install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories, and storage.</li><li>
Develop and maintain installation and configuration procedures; contribute to and maintain system standards.</li><li>
Perform daily system and security monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs.</li><li>
Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media and integrity checked regularly.</li><li>
Provide support to various end user and developer groups by request.</li><li>
Apply OS patches and upgrades on a regular basis.</li><li>
Administering, configuring, and maintaining Microsoft Exchange server.</li><li>
Managing mailboxes, public folders, and other mailbox resources.</li><li>
Troubleshooting Exchange server issues and performance tuning.</li><li>
Developing and implementing anti-spam and anti-virus measures.</li><li>
Creating and managing mailbox stores and distribution groups.</li><li>
Configuring and managing mobile devices that link to Exchange.</li><li>
Performing backups, restores, and setting up disaster recovery plans.</li><li>
Monitoring Exchange server performance and optimizing server resources.</li><li>
Performing Exchange server upgrades and patching as needed.</li><li>
Providing end-user support and troubleshooting.</li></ul>

Job specification

Education
<ul><li>
Bachelor's degree in Engineering or any related field from a recognized university.</li></ul>

Experience.
<ul><li>
5 years experience working in IT.</li><li>
Experience engineering support of Active Directory, DNS, and any additional Microsoft.</li><li>
Experience with Active Directory including GPO, DNS and DHCP.</li><li>
Experience with capacity planning, performance monitoring and maintenance planning to ensure high availability.</li><li>
Work closely with network engineering in the development, coordination, troubleshooting of enterprise network security systems and implementation of appropriate rulesets.</li><li>
Participate with implementation of solutions involving data encryption, data masking, secure file transfers, and data leakage prevention. Supports new initiatives related to regulatory mandates.</li><li>
Assist in maintaining Application Packaging Standards / Desktop Standards / Hardware Imaging / OS Patches, etc.</li><li>
Design / Develop PowerShell Scripts for Automation of Operational Process, where appropriate</li><li>
Implement / Support Security Policies / Audits - Troubleshoot / Resolve Security Permissions Issues.</li><li>
Interface with Systems Admins / DBAs to Improve Operational Processes / Engineering Standards, etc.</li><li>
Experience with at least one scripting language (PowerShell / VBScript / Python, etc.).</li><li>
Exchange Administration / Support; SQL Server Administration / Support.</li></ul>

Must have the following certificates:
<ul><li>
Microsoft Office 365 Certified: Administrator Expert</li><li>
Azure Solution Architect Expert</li></ul>

Skills and abilities
<ul><li>
Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li><li>
Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li><li>
Self-confident with professional behavior &amp; attitude.</li><li>
High sense of time management.</li></ul></div></div>

Microsoft System Admin

<div>About the job First Class Call Center Representative - OS
<div>Purpose of the job

Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities
<ul><li>
Handle all incoming/outgoing calls of the call center.</li><li>
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li><li>
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li><li>
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li><li>
Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiatives...etc.).</li><li>
Communicate with other departments all relevant customer inquiries if applicable.</li><li>
Achieve the requested staffed time on a daily basis to minimize lost call rate.</li><li>
Provide proper information to customers with complete and comprehensive understanding of Orange products and services.</li><li>
Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li><li>
Respect and apply company vision, mission and values.</li><li>
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li><li>
Use available methods and tools to develop own skills.</li><li>
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.....etc.).</li><li>
Keep up-to-date with all the services and products provided by Orange.</li><li>
Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>

Job specification

Education

<ul><li>Bachelor's degree from a recognized university.</li></ul>

Experience.
<ul><li>
Minimum 0-2 years of experience in the same function.</li></ul>

Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li>
<li>Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.
</li><li>High sense of time management.</li></ul></div></div>

First Class Call Center Representative - OS

<div>About the job Executive Assistant
<div>Purpose of the job

Responsible for day-to-day operational management of all activities to perform full clerical, administrative and general office duties through providing administrative support to the chief officer and department teams.

Duties and responsibilities
<div><ul><li>
Compose and prepare memos, correspondences, agreements, reports and other professional documents using automated systems including Microsoft word, Excel and Power Point.</li><li>
Assist department teams in the related admin work.</li><li>
Attend meetings and provide minutes of meeting, agenda and following on action points.</li></ul>
<ul><li>Responsible for weekly &amp; monthly reporting, projects filing &amp; documentation.</li></ul>
<ul><li>Coordinate &amp; manage department events, meetings, travel arrangements, expenses and manage all document workflow.</li></ul>
<ul><li>Gather collective projects information from all teams of the department</li></ul>
<ul><li>Manage the filing &amp; record keeping of all employees related documents such as HR, appraisals, headcount, stationary and office supplies, office equipment; new hires or new requests.</li></ul>
<ul><li>Ensure facilities requests are communicated and implemented for the chief officer and all department teams</li></ul>
<ul><li>Issue and follow up on domestic and international travel arrangements.</li></ul>
<ul><li>Plan meeting schedules and events.</li></ul>
<ul><li>Prioritize and perform a variety of tasks with minimal direction concerning the chief officer and the department teams</li></ul>
<ul><li>Use specific knowledge of airlines, airports, ground transportation, cities, and accommodations to make thoughtful, well-planned travel arrangements taking into account individual preferences, budget and time constraints .</li></ul>
<ul><li>Conduct productive internet information searches as needed.
</li></ul><ul><li>Handle requests aiming at meeting tight deadlines and rearrange multiple priorities.</li></ul>
<ul><li>Prepare expense reports, purchase requisitions, process invoices, and track deliverables and payment status order.
</li></ul><ul><li>Maintain various office supplies and equipment and assist in special projects as needed .</li></ul>
<ul><li>Maintain organizational charts, headcount and staffing requisition records from the teams.</li><li>
Responsible for ordering and maintaining supplies for department.</li><li>
Prepare the departments logistics such as stationary, supplies, equipment, etc.</li><li>
Review all documents prior to submission to the department Chief Officer to ensure their accuracy and compliance with company policies and procedures with a necessary brief, if needed.</li><li>
Maintain confidentiality with respect to all issues, correspondences and reports.</li></ul></div>

Job specification

Education

<ul><li>Bachelor degree from a recognized university</li><li>
Further studies in business administration is an asset.</li></ul>

Experience

<ul><li>1-2 years of experience in administrative tasks.</li></ul>

Skills and abilities

<ul><li>Excellent writing skills both Arabic and English.</li><li>
Good communication and presentation skills.</li><li>
Ability to organize, multi-task &amp;meet deadlines.</li><li>
Good knowledge of Microsoft Office.</li><li>
Ability to work under stress.</li></ul></div></div>

Executive Assistant

<div>About the job Advisor, IT Asset &amp; Program Management
<div>Purpose of the job

Manage and optimize IT software and hardware assets along with the timely management of IT infrastructure programs and projects.

Duties and responsibilities:

<ul><li>Maintaining records of all software assets as well as tracking them.</li><li>
Ensure compliance with software licensing terms and vendor agreements.</li><li>
Manage software procurement and renewals.</li><li>
Identify opportunities for cost savings through license optimization.</li><li>
Prepare Audit Report and manage software audit as well.</li><li>
Manage software purchases through a centralized process to ensure license compliance.</li><li>
Coordinate with Infrastructure teams and business owners to optimize value and ensure legal compliance.</li><li>
Monitor license usage, renewals, and optimization opportunities.</li><li>
Represents Orange Egypt in the Group SAM program.</li><li>
Ensure the correct management of software spending, renewals, optimization, proper usage of the license pool, and compliance with contractual rules.</li><li>
Participate in the management of the department annual budget and controls OpEx through optimizing the systems SLA and all related support contracts.</li><li>
Identify, assess, and report associated risks in the asset lifecycle</li><li>
Conduct impact assessments for asset acquisition, modification, retention, or disposal.</li><li>
Recommend lifecycle decisions in line with cost-efficiency and compliance requirements.</li><li>
Implement asset management policies and governance framework across the organization.</li><li>
Performs surveys on software vendor market for software asset management practices and tools.</li><li>
Design and modify processes and policies to effectively manage and control licenses.</li><li>
Lead and manage relationships with vendors.</li><li>
Manages the cycle of HW purchasing and installation.</li><li>
Assists in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.</li><li>
Develop project plans to track progress and ensure that all projects are delivered on time, within scope, and within budget.</li><li>
Coordinates internal resources and third parties/vendors for the execution of IT infrastructure projects.</li><li>
Evaluate project outcomes in terms of quality, consistency, accuracy, overall value, completion dates and provider performance.</li></ul>

Education:

Bachelors degree in communication engineering.

Experience and skills:
<ul>
<li>6-8 years of experience</li>
<li>Bachelors degree in communication engineering.</li>
<li>Proven experience as an IT asset manager or similar role.</li>
<li>Knowledge of various software vendors ( MS, Oracle, Red hat, and VMware .) and their licensing models.</li>
<li>Experience in project management.</li>
<li>Experience in cross-functional teams management.</li>
<li>Excellent data analysis skills.</li>
<li>Excellent MS Office skills.</li>
<li>Excellent communication skills.</li></ul></div></div>

Advisor, IT Asset & Program Management