Urwah Admin

بنك ABC

<div><div>Bahrain
</div><div>Full Time
</div><div>Experienced</div></div>
<br><div><b>Job Purpose</b><ul><li>
Structural liquidity planning and analysis of key liquidity metrics, develop ILAAP etc.</li><li>
Funding and structural liquidity planning, Funds Transfer Pricing, optimisation of Liquidity metrics, and maintain Contingency funding plans</li><li>
Support in implementation of BSM disciplines in MENA region</li><li>
General activities relating to effective optimization of liquidity across ABC network</li></ul><br>
<b>
Principal Responsibilities, Accountabilities and Deliverables of Role</b><br>
<b>Liquidity Planning</b><ul><li>
Develop and implement the Bank&rsquo;s Liquidity planning and risk management framework to include the following:<ul><li><div><ul><li>
Preparing liquidity and funding projections including impact of business growth assumptions</li><li>
Develop B/S modeling tools to assess forward looking liquidity metrics to assist with the development of liquidity management actions</li></ul></div></li></ul></li><li>
Develop and maintain the Bank&rsquo;s Internal Liquidity Adequacy Assessment Process (ILAAP) to include the following:<ul><li><div><ul><li>
Assess the Bank&rsquo;s internal liquidity position</li><li>
Defining governance and management for the liquidity and funding risk</li><li>
Incorporate elements of Liquidity stress tests and scenario analysis, as needed</li><li>
Incorporating Contingency Funding Plan elements as needed</li></ul></div></li></ul></li><li>
Review business implications arising from regulatory changes on liquidity and funding.</li></ul><br>
<b>
Structural Liquidity Planning and Analytics</b><ul><li>
Review of existing funding mix, cost of funds associated with business portfolios and provide suggestions for diversification of the Bank's funding mix;
</li><li>Review of liquid asset buffers, HQLAs, LCR and NSFR and recommend appropriate mix of liquid portfolio to optimize earnings drag while maintaining liquidity metrics</li><li>
Conduct depositor analysis and provide planning input in shaping the Bank&rsquo;s funding strategy;</li><li>
Undertake behavioral studies of non-maturity products and off balance sheet items</li><li>
Review and refresh FTP rates for MENA markets in consultation with the Local Treasury and Local Finance.</li></ul><br>
<b>
Monitoring and Reporting</b><ul><li>
Monitor liquidity metrics on an ongoing basis and inform Head of GBSM in case of breaches. This will include the following:<ul><li><div><ul><li>
Short term metrics &ndash; LCR, LSH, Intra-day limits, Stressed LSH/LCR etc.
</li><li>Medium term metrics &ndash; NSFR, Funding concentration, L/D ratio, Refinancing profile etc.</li><li>
Risk metrics &ndash; IRRBB, VaR, DV01 etc.</li></ul></div></li></ul></li><li>
Develop regular funding and liquidity reports in coordination with other departments (Corporate Treasury, Market Risk, Finance etc.) for required inputs to the funding and liquidity reports for purview of Liquidity sub-committee and GALCO</li><li>
Enhance monthly Funding &amp; Liquidity reporting. Working closely with the other staff members to ensure the guidelines can be updated accurately and on a timely basis.</li><li>
Interact with Corporate Treasury and other country treasury departments on a regular basis to discuss liquidity and funding measures, data requests and projects.</li><li>
Participate in MENA subsidiaries ALCOs and provide Group guidance on all B/S, liquidity and funding issues.</li></ul><br>
<b>
Contingency Funding Plan</b><ul><li>
Coordinate with Corporate Treasury, and Treasury &amp; Financial Market risk and other departments as necessary in the development and maintenance of CFP to include:<ul><li><div><ul><li>
Conducting liquidity fire-drills to assess adequacy of CFP</li><li>
Periodic review to ensure relevance of CFP actions</li><li>
Ensuring CFP is linked to the RRP document as a continuum</li></ul></div></li></ul></li></ul><br>
<b>
Fund Transfer Pricing (FTP)</b><ul><li>
Support MENA units with:<ul><li><div><ul><li>
FTP curve and application methodology reviews</li><li>
LP computation and governance</li><li>
FTP rates application
</li></ul></div></li></ul></li></ul><br>
<b>Other Functions</b><ul><li>
Assist Group Head of BSM in the overall administration and management of GALCO and the LSC to include preparation of agenda, meeting packs, compilation of analysis and maintenance of meeting minutes and action points.</li><li>
Prepare periodic presentations to Board on Group&rsquo;s liquidity and funding position and strategic balance sheet funding and liquidity issues;</li><li>
Develop and report ad-hoc/on demand MI requirement on structural liquidity position and performance;</li><li>
Monitor updates to key international regulatory requirements and leading practices related to liquidity risk management.</li><li>
Monitor subsidiary level liquidity positions and maintain oversight at subsidiary level for implementation of group liquidity management framework.</li></ul><br>
<b>
Job Requirements</b><br>
<br>
<b><i>Knowledge</i></b><ul><li>
Strong technical knowledge of ALM techniques and practices, term funding instruments, FTP etc.
</li><li>Treasury, financial markets and capital markets experience with strong knowledge of Fixed Income, capital markets, and banking products.</li><li>
Strong technical knowledge to include liquidity related regulations, liquidity optimization techniques.</li><li>
Strong quantitative, analytical, and technical skills and aptitude to build advanced financial models</li><li>
Ability to effectively explain analysis, both verbally and in writing, to others and translate analysis into business impact</li><li>
Strong business skills with a good understanding of commercial drivers.</li></ul>
Required Judgement:<ul><li>
Balanced judgement and superior analytical skills, particularly related to market data</li><li>
Ability to think strategically and understand implications of external risk factors to firm-wide balance sheet, capital and liquidity position</li><li>
Ability to apply detailed risk assessments to new proposals</li><li>
Negotiation / influencing skills when dealing with business and support functions</li></ul><br>
Degree of Complexity:<ul><li>
Complex regulations in different geographic locations</li><li>
Complex financial markets and products</li><li>
Ever-changing regulatory, tax and accounting developments.</li></ul><br>
<b><i>
Education / Certifications</i></b><ul><li>
Post Graduate or Professional degree (ACA, MBA, M.S Finance or Accounting, Financial Engineering) combined with strong intellect, judgment and problem-solving skills.</li></ul><br>
<b><i>
Experience</i></b><ul><li>
10+ years of progressive experience in financial risk management, treasury, investment banking and/or financial markets</li></ul><br>
<b><i>
Personal Attributes</i></b><ul><li>
Ability to lead in thought and action, build senior management confidence and add organizational value. Strong personality with a capacity for open and critical analysis. Ability to establish credibility quickly with senior management and peers and to inspire confidence at senior levels.
</li><li>Project management involving multiple stakeholders</li></ul></div>

Liquidity Planning & Analytics

<div><div>Bahrain
</div><div>Full Time
</div><div>Experienced</div></div>
<br><div>Bank ABC seeks to recruit a Customer Services &amp; Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.<br>
<br>
The Customer Services &amp; Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.
<br>
The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.
<br>
<br>
The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.<br>
<br>
The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.<br>
<br>
The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process &amp; customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.<br>
<br>
A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys &ndash; documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.<br>
<br>
<b>Responsibilities of the role:</b><br>
Reporting to the GTB Head of Delivery &ndash; Digital Transformation PMO, the job holder will:<ul><li>
Lead the Customer Services &amp; Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.</li><li>
Define and implement workflows, SLAs, and training for these products.
</li><li>Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.</li><li>
Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
</li><li>Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
</li><li>Collaborate with other departments and teams to ensure smooth implementation process.</li><li>
Understand client's requirements and tailor the implementation process accordingly.</li><li>
Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.</li><li>
Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform</li></ul><br>
<b>
Areas of Knowledge, Qualification and Experience</b><ul><li>
Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance</li><li>
Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus</li><li>
Strong leadership skills</li><li>
Excellent project management and organizational skills</li><li>
Strong communication and interpersonal skills</li><li>
Ability to work in a fast-paced environment and adapt to changing requirements</li><li>
Strong analytical and problem-solving abilities</li><li>
Excellent time management and prioritization skills</li><li>
Strong attention to detail and accuracy</li><li>
Proven ability to manage teams and delegate tasks effectively</li><li>
Strong customer service focus</li><li>
Proven ability to work well under pressure and meet tight deadlines</li><li>
Positive attitude, proactive and results-oriented</li><li>
Strong work ethic and ability to work independently</li><li>
Ability to think strategically and make sound business decisions</li><li>
Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.</li><li>
Arabic and / or French speaker a plus</li></ul></div>

Customer Services & Implementation Management Team Leader

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Liquidity Planning & Analytics

Customer Services & Implementation Management Team Leader