Qureos Mentor

24 Hour Fitness

<div><div><div><b>Who we are</b>
<br>
At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.</div>
<div></div><div><b>You're excited about this role because you will:
</b><br>
<ul><li>Share your passion for fitness by helping new members get started on their fitness journey.</li><li>Apply your ability to make genuine connections with people, seek to understand their unique needs, and prescribe the perfect solution.</li></ul></div>
<div></div><div><b>You'll spend your days:
</b><br>
<ul><li>Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources. You help keep our gym clean, well-maintained, and safe for members and guests.</li><li>Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
</li><li>Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.
</li></ul><br>
<b>We're excited about you because you:
</b><br>
<ul><li>Are authentic, sincere and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others.</li><li>Strive to excel, exceed goals, have a can-do attitude and embraces failure as an opportunity to grow and learn.</li><li>Love to achieve or exceed your goals, and you have a genuine service mentality. You have 1+ years of retail or fitness sales experience. Note: CPR and AED certification required within 60 days of employment.</li></ul></div>
<div></div><div><div><b>VARIABLE COMPENSATION:</b></div>
<div>Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.</div>
</div><div></div><div><b>Availability</b>
<br>
<ul><li>Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community</li></ul></div>
<div></div><div><b>Travel Requirement</b><br>
<ul><li>Minimum travel may be required for training purpose and lead generation.
</li></ul><br>
<b>DISCLAIMER</b>: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.</div>
</div>Requirements:
<div><b>We're excited about you because you:
</b><br>
<ul><li>Are authentic, sincere and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others.</li><li>Strive to excel, exceed goals, have a can-do attitude and embraces failure as an opportunity to grow and learn.</li><li>Love to achieve or exceed your goals, and you have a genuine service mentality. You have 1+ years of retail or fitness sales experience. Note: CPR and AED certification required within 60 days of employment.</li></ul></div>
<div></div><div><b>Availability</b>
<br>
<ul><li>Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community</li></ul></div>
<div></div><div><b>Travel Requirement</b><br>
<ul><li>Minimum travel may be required for training purpose and lead generation.</li></ul></div></div>

Sales and Service Associate

<div><div><b>THIS IS AN OVERNIGHT POSITION</b></div>
<div></div><div><b>JOB SUMMARY</b><br>
The Sales &amp; Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.</div>
<div><br>
<b>ESSENTIAL DUTIES &amp; RESPONSIBILTIES</b><br>
<b>Member Engagement</b><br>
Uphold Service Commitments and drive member satisfaction by:
<br>
<ul><li>Ensuring members receive a friendly greeting/check-in and prompt attention to their needs</li><li>Maintaining name relationships with members and serving as a resource for their questions or concerns</li><li>Resolving member concerns as they arise and when needed, escalating through the proper management channels</li><li>Being present on the club floor and locker rooms, helping keep a clean and safe environment</li><li>Regularly conducting team cleans and identifying equipment and/or amenities in need of service
</li></ul></div><div><br>
<b>Guest Experience &amp; New Member Onboarding</b><br>
Generate quality guest visits and assist enrollment as needed through:<br>
<ul><li>Helping guests become comfortable in the club</li><li>Offering tours, discussing amenities and answering membership questions</li><li>Inspiring guests to achieve their personal fitness goals</li><li>Presenting 24 Hour Fitness in a way that best connects with guests</li><li>Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)</li><li>Ensuring new members are set up for success by meeting with a Personal Trainer</li></ul></div>
<div><br>
<b>Retail Merchandising and Other In-Club Promotions</b><br>
Sell retail products and generate additional club revenue by:<br>
<ul><li>Maintaining a proficient knowledge base of current retail products
</li><li>Ensuring proper retail merchandising and planogram standards</li><li>Encouraging members to refer guests to try the club</li><li>Offering in-club promotions including Personal Training, Add-On Memberships, etc.</li></ul></div>
<div></div><div><b>ORGANIZATION RELATIONSHIPS</b><br>
This position will report directly to the Sales &amp; Service Manager.</div>
<div></div><div><b>VARIABLE COMPENSATION:</b></div>
<div>Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.</div>
<div><br>
<b>REQUIRED QUALIFICATIONS</b><br>
<b>Knowledge, Skills &amp; Abilities</b><br>
<ul><li>All 24 Hour Fitness Membership sales and administrative processes</li><li>Computer skills for using 24 Hour Fitness systems and other common applications as needed</li><li>Strong customer service skills</li><li>Strong communication skills both oral and written</li><li>Organization skills</li><li>Attention to detail</li></ul><b>
Minimum Educational Level/Certifications</b><br>
<ul><li>High School diploma or General Educational Development (G.E.D.).</li><li>Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR &amp; AED certification will be provided through 24 Hour Fitness.</li><li>Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.</li></ul><b>
Minimum Work Experience and Qualifications</b><br>
<ul><li>Must have 6-12 months experience in customer service function.</li><li>Prior overnight shift experience preferred.</li><li>Experience operating multiple phone lines preferred.</li><li>Basic computer skills.</li></ul><b>
Physical Demands/ Environmental Conditions</b><br>
<ul><li>While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.</li><li>Frequently required to lift and/or move up to 45 lbs.</li><li>While performing the duties of this job, regularly exposed to moving mechanical parts.</li><li>The noise level in the environment is occasionally loud.</li></ul><b>
Travel Requirement</b></div>
<ul><li>Some travel may be required to attend meetings and trainings.</li></ul>
<div></div><div><b>DISCLAIMER</b>: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.</div>
Requirements:
<div><b>REQUIRED QUALIFICATIONS</b><br>
<b>Knowledge, Skills &amp; Abilities</b><br>
<ul><li>All 24 Hour Fitness Membership sales and administrative processes</li><li>Computer skills for using 24 Hour Fitness systems and other common applications as needed</li><li>Strong customer service skills</li><li>Strong communication skills both oral and written</li><li>Organization skills</li><li>Attention to detail</li></ul><b>
Minimum Educational Level/Certifications</b><br>
<ul><li>High School diploma or General Educational Development (G.E.D.).</li><li>Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR &amp; AED certification will be provided through 24 Hour Fitness.</li><li>Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.</li></ul><b>
Minimum Work Experience and Qualifications</b><br>
<ul><li>Must have 6-12 months experience in customer service function.</li><li>Prior overnight shift experience preferred.</li><li>Experience operating multiple phone lines preferred.</li><li>Basic computer skills.</li></ul><b>
Physical Demands/ Environmental Conditions</b><br>
<ul><li>While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.</li><li>Frequently required to lift and/or move up to 45 lbs.</li><li>While performing the duties of this job, regularly exposed to moving mechanical parts.</li><li>The noise level in the environment is occasionally loud.</li></ul><b>
Travel Requirement</b></div>
<ul><li>Some travel may be required to attend meetings and trainings.</li></ul></div>

Sales and Service Overnight

<div><div><b>JOB SUMMARY</b><br>
The Club Attendant will drive member satisfaction by providing exceptional customer service through performing a variety of maintenance and cleaning tasks to keep the facility in a healthy, clean and orderly standard.</div>
<div></div><div><b>ESSENTIAL DUTIES &amp; RESPONSIBILTIES</b></div>
<ul><li>Cleans and dusts walls, mirrors, countertops, glass, and windows</li><li>Sweeps, mops, scrubs, and vacuums floor of all areas of club, including locker rooms, weight area, cardio, office space, hallways, stairs, etc.</li><li>Cleans and dusts all weight and cardio equipment</li><li>Restocks supplies</li><li>Empties clubs' garbage and recycling containers</li><li>Completes daily and weekly scope of work as assigned</li><li>Performs special cleaning projects as assigned</li><li>Cleans and maintains wet areas of the club, if applicable (cleaning pool deck, vacuuming pool, cleaning steam room and sauna and conducting regular pool chemical testing). Not all clubs have wet areas</li><li>Performs minor cosmetic repair on equipment (rust removal, touch up paint, re-labeling, etc.)</li><li>Partners with Facility Technician to perform cleaning duties on equipment as outlined in preventative maintenance guide</li><li>Performs minor painting as approved / directed by General Manager and Facilities Technician</li><li>Use all janitorial supplies in accordance to product labels and club manuals</li><li>Report all newly identified facility maintenance issues via Service Channel</li><li>Report any member complaints to the General Manager</li></ul>
<div></div><div><b>ORGANIZATION RELATIONSHIPS</b><br>
Partners with the Facilities Technician and reports to the General Manager. The club attendant will regularly interact with club management, team members and members.</div>
<div></div><div><b>REQUIRED QUALIFICATIONS
</b><br>
<b>Knowledge, Skills &amp; Abilities</b><br>
<ul><li>Cleaning practices and procedures</li><li>Understand and follow written instructions</li><li>Effectively communicate (verbal and writing skills)
</li><li>Work independently in the absence of supervision</li><li>Attention to detail</li><li>Establish and maintain cooperative working relationships with those contacted in the course of duties</li></ul><b>
Minimum Educational Level/Certifications</b><br>
<ul><li>High School Diploma or General Education Diploma (GED)</li></ul><b>
Minimum Work Experience and Qualifications</b><br>
<ul><li>Six months of janitorial experience</li></ul><b>
Physical Demands/ Environmental Conditions</b><br>
<ul><li>While performing duties of this job, the employee is regularly required to stand, walk, and use hands and arms</li><li>Frequently required to climb, balance, stoop, kneel, crouch, or crawl</li><li>Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds</li><li>Telephone usage: Ability to communicate with internal and external members</li><li>Required usage of cleaning chemicals, ladders, and cleaning utensils</li><li>Regularly exposed to moving mechanical parts</li><li>Noise level in the environment is occasionally loud</li></ul><b>
Travel Requirement</b><br>
<ul><li>Travel from club to club may be required</li></ul></div>
<div></div><div><b>DISCLAIMER</b>: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.</div>
Requirements:
<div><b>REQUIRED QUALIFICATIONS
</b><br>
<b>Knowledge, Skills &amp; Abilities</b><br>
<ul><li>Cleaning practices and procedures</li><li>Understand and follow written instructions</li><li>Effectively communicate (verbal and writing skills)
</li><li>Work independently in the absence of supervision</li><li>Attention to detail</li><li>Establish and maintain cooperative working relationships with those contacted in the course of duties</li></ul><b>
Minimum Educational Level/Certifications</b><br>
<ul><li>High School Diploma or General Education Diploma (GED)</li></ul><b>
Minimum Work Experience and Qualifications</b><br>
<ul><li>Six months of janitorial experience</li></ul><b>
Physical Demands/ Environmental Conditions</b><br>
<ul><li>While performing duties of this job, the employee is regularly required to stand, walk, and use hands and arms</li><li>Frequently required to climb, balance, stoop, kneel, crouch, or crawl</li><li>Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds</li><li>Telephone usage: Ability to communicate with internal and external members</li><li>Required usage of cleaning chemicals, ladders, and cleaning utensils</li><li>Regularly exposed to moving mechanical parts</li><li>Noise level in the environment is occasionally loud</li></ul><b>
Travel Requirement</b><br>
<ul><li>Travel from club to club may be required</li></ul></div></div>

Club Janitorial Attendant

Join 24 Hour Fitness and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

24 Hour Fitness

ABOUT_COMPANY

Sales and Service Associate

Sales and Service Overnight

Sales and Service Associate

Sales and Service Associate

Club Janitorial Attendant

Club Janitorial Attendant