Qureos Mentor

24 Hour Fitness

<div><div>JOB SUMMARY</div>
<div><br>
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.</div>
<div></div><div>ESSENTIAL DUTIES &amp; RESPONSIBILTIES
</div><div>Guest Experience and New Member On-boarding<br>
<ul><li>Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.</li><li>Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.</li><li>Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
</li><li>Effectively and professionally enrolls guests using Company sales techniques and protocol.
</li><li>Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
</li><li>On-boards new members successfully and assist with all member retention activities in order to drive club profitability.</li><li>Consistently achieves or exceed personal and team sales goals.</li></ul>
Prospecting and Lead Generation<br>
<ul><li>Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites).
</li><li>Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
</li><li>Responsible for effectively setting appointments for all leads and potential new business opportunities.
</li><li>Communicates and promotes local and global marketing campaigns to leads and members.
</li><li>Manages and follows up on leads/new business by using a Lead Management System.</li><li>Executes daily planner to track and plan for successful lead management and selling activities.</li><li>Consistently achieve or exceed personal productivity goals.
</li></ul>Member Experience<br>
<ul><li>Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.</li><li>Ensures members receive a friendly greeting/check-in and prompt attention to their needs.</li><li>Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.</li><li>Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.</li><li>Provides a clean, friendly, well-maintained club to members and guests and
</li><li>Helps new members become comfortable in the club.<br>
</li></ul><br>
</div><div><p><b>VARIABLE COMPENSATION:</b></p>
<p>
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.</p></div><br>
<div><br>
ORGANIZATION RELATIONSHIPS<br>
Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports.</div>
<div></div><div>REQUIRED QUALIFICATIONS
<br>
Knowledge, Skills &amp; Abilities<br>
<ul><li>In-depth knowledge and experience with sales practices and techniques.</li><li>General understanding of Fitness Industry.</li><li>Ability to work with computers.
</li><li>Strong interpersonal communication skills.</li><li>Strong customer service skills.</li><li>Independent, self-starter with strong organizational skills.</li><li>Ability to work as part of a team.</li><li>Ability to operate Point of Sale (POS) System.</li><li>Knowledge of Membership System software preferred.</li></ul>
Minimum Educational Level/Certifications<br>
<ul><li>High School Diploma or GED.</li><li>Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).</li><li>Bachelor's degree preferred.</li></ul>
Work Experience and Qualifications<br>
<ul><li>Prior experience in fitness or retail industry preferred.</li><li>1-2 years of experience in service sales preferred.</li></ul>
Physical Demands/ Environmental Conditions<br>
<ul><li>Ability to work in club office; move about club floors and rooms
</li><li>Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
</li><li>Ability to communicate telephonically with members</li><li>Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system</li><li>While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts</li><li>Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required</li><li>Able to work in a loud environment</li></ul>
Travel Requirement<br>
<ul><li>Minimum travel may be required for training purpose and lead generation.</li></ul></div>
<div></div><div>Disclaimers<br>
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.</div>
<div>COMPLIANCE &amp; INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.<br>
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.</div>
<div>SERVICE &amp; QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.</div>
<div>WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies &amp; procedures; and reporting all injuries and hazards to their supervisor immediately.
<br>
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.</div></div>

Sales and Service Expert

<div><div><div><b>Who we are</b>
<br>
At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.</div>
<div></div><div><b>You're excited about this role because you will:
</b><br>
<ul><li>Share your passion for fitness by helping new members get started on their fitness journey.</li><li>Apply your ability to make genuine connections with people, seek to understand their unique needs, and prescribe the perfect solution.</li></ul></div>
<div></div><div><b>You'll spend your days:
</b><br>
<ul><li>Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources. You help keep our gym clean, well-maintained, and safe for members and guests.</li><li>Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
</li><li>Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.
</li></ul><br>
<b>We're excited about you because you:
</b><br>
<ul><li>Are authentic, sincere and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others.</li><li>Strive to excel, exceed goals, have a can-do attitude and embraces failure as an opportunity to grow and learn.</li><li>Love to achieve or exceed your goals, and you have a genuine service mentality. You have 1+ years of retail or fitness sales experience. Note: CPR and AED certification required within 60 days of employment.</li></ul></div>
<div></div><div><div><b>VARIABLE COMPENSATION:</b></div>
<div>Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.</div>
</div><div></div><div><b>Availability</b>
<br>
<ul><li>Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community</li></ul></div>
<div></div><div><b>Travel Requirement</b><br>
<ul><li>Minimum travel may be required for training purpose and lead generation.
</li></ul><br>
<b>DISCLAIMER</b>: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.</div>
</div>Requirements:
<div><b>We're excited about you because you:
</b><br>
<ul><li>Are authentic, sincere and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others.</li><li>Strive to excel, exceed goals, have a can-do attitude and embraces failure as an opportunity to grow and learn.</li><li>Love to achieve or exceed your goals, and you have a genuine service mentality. You have 1+ years of retail or fitness sales experience. Note: CPR and AED certification required within 60 days of employment.</li></ul></div>
<div></div><div><b>Availability</b>
<br>
<ul><li>Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community</li></ul></div>
<div></div><div><b>Travel Requirement</b><br>
<ul><li>Minimum travel may be required for training purpose and lead generation.</li></ul></div></div>

Sales and Service Associate

<div><div><div><b>JOB SUMMARY</b><br>
The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals.</div>
<div></div><div><b>ESSENTIAL DUTIES &amp; RESPONSIBILTIES</b><br>
<b>Leadership Excellence</b><br>
<ul><li>Hires, trains and fosters continuous development of all Sales and Service team members.</li><li>Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.</li><li>Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching.</li><li>Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings.</li><li>Manages overall performance, engagement, and personnel matters for Sales and Service team members.</li><li>Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.</li><li>Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention.</li></ul><b>
Sales Management &amp; Personal Sales</b><br>
<ul><li>Drives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings.
</li><li>Develops business plans and review weekly sales numbers &amp; club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.</li><li>Establishes monthly, weekly and daily sales goals for all Sales and Services
</li><li>Develops, executes and coordinates local club marketing activities.</li><li>Generates new business through lead management</li><li>Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.
</li><li>Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals.</li><li>Consistently achieves or exceeds personal and team sales goals.</li></ul><b>
Member Experience</b><br>
<ul><li>Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
</li><li>Lead by example to provide a clean, friendly, well-maintained club to members and guests.</li><li>Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.</li><li>Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.</li><li>Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.</li></ul></div>
<div><br>
<b>ORGANIZATION RELATIONSHIPS</b><br>
The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager.</div>
<div></div><div><div><b>VARIABLE COMPENSATION:</b></div>
<div>Team Members in this role are eligible to participate in 24 Hour Fitness's Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
</div></div><div></div><div><b>QUALIFICATIONS</b>
<br>
<b>Knowledge, Skills &amp; Abilities</b><br>
<ul><li>Positive and productive leadership, including motivating, coaching, and communicating with diverse groups</li><li>Possess a strong member centric focus and is comfortable in engaging with members in person.
</li><li>Responds professionally to requests and inquiries from guests, members and team members.</li><li>Possesses strong organizational skills to execute and prioritize multiple tasks</li></ul><b>
Minimum Educational Level/Certifications</b><br>
<ul><li>High School Diploma or GED required</li><li>Bachelor's Degree preferred</li><li>Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization</li></ul><b>
Minimum Work Experience and Qualifications</b><br>
<ul><li>Prior management experience in service sales industry leading 4-10 employees preferred.</li><li>1-2 years of experience in service sales preferred.</li><li>Fitness industry experience preferred.</li></ul><b>
Physical Demands/ Environmental Conditions</b><br>
<ul><li>Ability to work in club office; move about club floors and rooms
</li><li>Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
</li><li>Ability to communicate telephonically with members</li><li>Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system</li><li>While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts</li><li>Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required</li><li>Able to work in a loud environment</li></ul><b>
Travel Requirement</b><br>
<ul><li>Availability to travel 10% of the time to attend training and meetings</li></ul></div>
</div>
<div><br>
<b>DISCLAIMER</b>: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.</div>
Requirements:
<div><b>QUALIFICATIONS</b>
<br>
<b>Knowledge, Skills &amp; Abilities</b><br>
<ul><li>Positive and productive leadership, including motivating, coaching, and communicating with diverse groups</li><li>Possess a strong member centric focus and is comfortable in engaging with members in person.
</li><li>Responds professionally to requests and inquiries from guests, members and team members.</li><li>Possesses strong organizational skills to execute and prioritize multiple tasks</li></ul><b>
Minimum Educational Level/Certifications</b><br>
<ul><li>High School Diploma or GED required</li><li>Bachelor's Degree preferred</li><li>Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization</li></ul><b>
Minimum Work Experience and Qualifications</b><br>
<ul><li>Prior management experience in service sales industry leading 4-10 employees preferred.</li><li>1-2 years of experience in service sales preferred.</li><li>Fitness industry experience preferred.</li></ul><b>
Physical Demands/ Environmental Conditions</b><br>
<ul><li>Ability to work in club office; move about club floors and rooms
</li><li>Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
</li><li>Ability to communicate telephonically with members</li><li>Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system</li><li>While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts</li><li>Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required</li><li>Able to work in a loud environment</li></ul><b>
Travel Requirement</b><br>
<ul><li>Availability to travel 10% of the time to attend training and meetings</li></ul></div></div>

Sales and Service Manager

Join 24 Hour Fitness and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

24 Hour Fitness

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Sales and Service Expert

Sales and Service Associate

Sales and Service Manager

Sales and Service Associate