Qureos Mentor

24 Hour Fitness

<div><div>JOB SUMMARY</div>
<div><br>
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.</div>
<div></div><div>ESSENTIAL DUTIES &amp; RESPONSIBILTIES
</div><div>Guest Experience and New Member On-boarding<br>
<ul><li>Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.</li><li>Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.</li><li>Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
</li><li>Effectively and professionally enrolls guests using Company sales techniques and protocol.
</li><li>Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
</li><li>On-boards new members successfully and assist with all member retention activities in order to drive club profitability.</li><li>Consistently achieves or exceed personal and team sales goals.</li></ul>
Prospecting and Lead Generation<br>
<ul><li>Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites).
</li><li>Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
</li><li>Responsible for effectively setting appointments for all leads and potential new business opportunities.
</li><li>Communicates and promotes local and global marketing campaigns to leads and members.
</li><li>Manages and follows up on leads/new business by using a Lead Management System.</li><li>Executes daily planner to track and plan for successful lead management and selling activities.</li><li>Consistently achieve or exceed personal productivity goals.
</li></ul>Member Experience<br>
<ul><li>Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.</li><li>Ensures members receive a friendly greeting/check-in and prompt attention to their needs.</li><li>Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.</li><li>Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.</li><li>Provides a clean, friendly, well-maintained club to members and guests and
</li><li>Helps new members become comfortable in the club.<br>
</li></ul><br>
</div><div><p><b>VARIABLE COMPENSATION:</b></p>
<p>
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.</p></div><br>
<div><br>
ORGANIZATION RELATIONSHIPS<br>
Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports.</div>
<div></div><div>REQUIRED QUALIFICATIONS
<br>
Knowledge, Skills &amp; Abilities<br>
<ul><li>In-depth knowledge and experience with sales practices and techniques.</li><li>General understanding of Fitness Industry.</li><li>Ability to work with computers.
</li><li>Strong interpersonal communication skills.</li><li>Strong customer service skills.</li><li>Independent, self-starter with strong organizational skills.</li><li>Ability to work as part of a team.</li><li>Ability to operate Point of Sale (POS) System.</li><li>Knowledge of Membership System software preferred.</li></ul>
Minimum Educational Level/Certifications<br>
<ul><li>High School Diploma or GED.</li><li>Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).</li><li>Bachelor's degree preferred.</li></ul>
Work Experience and Qualifications<br>
<ul><li>Prior experience in fitness or retail industry preferred.</li><li>1-2 years of experience in service sales preferred.</li></ul>
Physical Demands/ Environmental Conditions<br>
<ul><li>Ability to work in club office; move about club floors and rooms
</li><li>Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
</li><li>Ability to communicate telephonically with members</li><li>Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system</li><li>While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts</li><li>Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required</li><li>Able to work in a loud environment</li></ul>
Travel Requirement<br>
<ul><li>Minimum travel may be required for training purpose and lead generation.</li></ul></div>
<div></div><div>Disclaimers<br>
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.</div>
<div>COMPLIANCE &amp; INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.<br>
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.</div>
<div>SERVICE &amp; QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.</div>
<div>WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies &amp; procedures; and reporting all injuries and hazards to their supervisor immediately.
<br>
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.</div></div>

Sales and Service Expert

<div><div><div><b>JOB SUMMARY</b>
<div>As a General Manager at 24 Hour Fitness, you are the driving force behind your club living our mission, vision, and values, to drive membership growth, revenue generation, and operational excellence. You'll lead a high-performing team to deliver an exceptional member experience while achieving ambitious sales goals. With a strong focus on driving membership sales, increasing fitness revenue, and growing overall club performance, you will build a results-oriented culture rooted in accountability and success. Your leadership will cultivate a motivated team, a welcoming club environment, and a business that consistently exceeds targets.</div>
<div></div><div><b>ESSENTIAL DUTIES &amp; RESPONSIBILTIES</b><br>
<ul><li>Develop and implement strategies to drive membership sales, fitness, retail, and other revenue streams, exceeding targets.</li><li>Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.</li><li>Provide ongoing support, coaching, and leadership to the team, setting clear objectives, delegating responsibilities, leveraging strengths, and fostering a culture of excellence and accountability.</li><li>Drive strong relationships with members by creating a welcoming, community-focused environment that keeps them engaged, motivated, and committed to achieving their fitness goals.</li><li>Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.</li><li>Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.</li><li>Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.</li><li>Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.</li><li>Develop and execute member retention strategies, such as engagement programs, events, and incentives.</li><li>Promote awareness and compliance with company policies, procedures, and standards, as well as relevant industry regulations.
</li><li>Maintain a consistent 9:00 AM-7:00 PM or 10:00 AM-8:00 PM schedule, aligned to peak business hours and club needs.</li></ul></div>
<div></div><div><b>QUALIFICATIONS
</b><br>
<b>Required Knowledge, Skills &amp; Abilities</b><br>
<ul><li>3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.</li><li>2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.</li><li>Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.</li><li>Ability to create an outstanding member and team member experience with a high-performance culture through people development, innovation, and collaboration within your team.</li><li>Excellent communication, interpersonal, and customer service skills
</li><li>CPR/AED certification is required within 30 days of hire. The company provides access to an approved training program at no cost to support this requirement. Certification must be maintained throughout employment.</li><li>Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) is required within 90 days of hire. The company provides access to a certification program at no cost. A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of a certification, subject to qualification and approval.</li></ul></div>
<div></div><div><b>Preferred Knowledge, Skills &amp; Abilities</b><br>
<ul><li>Bachelor's degree in Business Administration, Sports Management, Exercise Science, Kinesiology or a related field.</li><li>Familiarity with sales techniques and strategies.</li><li>Active involvement in the fitness community through professional associations or networking events.</li></ul></div>
<div></div><div><b>Physical, Mental, and Environmental Demands</b><br>
<ul><li>Frequently requires cognitive ability to learn new tasks, remember processes, maintain focus, complete tasks independently and within specified time frames, make timely decisions, and effectively communicate with members and team members.</li><li>Frequent keying and use of telephones, computers, printers, and other electronic devices requiring fine manipulation.</li><li>Prolonged standing, walking, and time spent on foot, supervising the club floor and interacting with members and staff.</li><li>Regular bending, stooping, climbing, reaching, and lifting and/or moving up to 25 pounds; occasionally lifting up to 50 pounds, with or without assistance.</li><li>Regular exposure to cleaning chemicals and agents.</li><li>Regular exposure to fitness equipment and moving mechanical parts.</li><li>Occasionally exposed to loud noise levels consistent with a fitness or gym environment.</li></ul></div>
<div></div><div><b>Travel Requirement</b><br>
<ul><li>Ability to travel up to 10% of the time to attend training sessions and meetings.</li></ul></div>
<div></div><div><b>BENEFITS AT 24</b><br>
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups to facilitate connections with other team members and participation in community events both in-person and virtually.</div>
<div></div><div><b>Disclaimer</b><br>
DISCLAIMER: This job description is intended to describe the general nature and level of work performed by individuals assigned to this job. Responsibilities and functions may vary based on any number of business-related factors, including but not limited to: club location, size, revenue, amenities, staffing, etc. This job description is not exhaustive and is subject to change. Additionally, 24 Hour Fitness provides reasonable accommodation to qualified individuals with disabilities to assist them with performing their essential functions unless doing so would cause undue hardship.</div>
</div></div>Requirements:
<div><div><b>QUALIFICATIONS
</b><br>
<b>Required Knowledge, Skills &amp; Abilities</b><br>
<ul><li>3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.</li><li>2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.</li><li>Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.</li><li>Ability to create an outstanding member and team member experience with a high-performance culture through people development, innovation, and collaboration within your team.</li><li>Excellent communication, interpersonal, and customer service skills
</li><li>CPR/AED certification is required within 30 days of hire. The company provides access to an approved training program at no cost to support this requirement. Certification must be maintained throughout employment.</li><li>Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) is required within 90 days of hire. The company provides access to a certification program at no cost. A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of a certification, subject to qualification and approval.</li></ul></div>
<div></div><div><b>Preferred Knowledge, Skills &amp; Abilities</b><br>
<ul><li>Bachelor's degree in Business Administration, Sports Management, Exercise Science, Kinesiology or a related field.</li><li>Familiarity with sales techniques and strategies.</li><li>Active involvement in the fitness community through professional associations or networking events.</li></ul></div>
<div></div><div><b>Physical, Mental, and Environmental Demands</b><br>
<ul><li>Frequently requires cognitive ability to learn new tasks, remember processes, maintain focus, complete tasks independently and within specified time frames, make timely decisions, and effectively communicate with members and team members.</li><li>Frequent keying and use of telephones, computers, printers, and other electronic devices requiring fine manipulation.</li><li>Prolonged standing, walking, and time spent on foot, supervising the club floor and interacting with members and staff.</li><li>Regular bending, stooping, climbing, reaching, and lifting and/or moving up to 25 pounds; occasionally lifting up to 50 pounds, with or without assistance.</li><li>Regular exposure to cleaning chemicals and agents.</li><li>Regular exposure to fitness equipment and moving mechanical parts.</li><li>Occasionally exposed to loud noise levels consistent with a fitness or gym environment.</li></ul></div>
<div></div><div><b>Travel Requirement</b><br>
<ul><li>Ability to travel up to 10% of the time to attend training sessions and meetings.</li></ul></div>
<div></div><div><b>BENEFITS AT 24</b><br>
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups to facilitate connections with other team members and participation in community events both in-person and virtually.</div>
<div></div><div><b>Disclaimer</b><br>
DISCLAIMER: This job description is intended to describe the general nature and level of work performed by individuals assigned to this job. Responsibilities and functions may vary based on any number of business-related factors, including but not limited to: club location, size, revenue, amenities, staffing, etc. This job description is not exhaustive and is subject to change. Additionally, 24 Hour Fitness provides reasonable accommodation to qualified individuals with disabilities to assist them with performing their essential functions unless doing so would cause undue hardship.</div></div></div>

General Manager

<div><div><b>JOB SUMMARY</b><br>
The Club Attendant will drive member satisfaction by providing exceptional customer service through performing a variety of maintenance and cleaning tasks to keep the facility in a healthy, clean and orderly standard.</div>
<div></div><div><b>ESSENTIAL DUTIES &amp; RESPONSIBILTIES</b></div>
<ul><li>Cleans and dusts walls, mirrors, countertops, glass, and windows</li><li>Sweeps, mops, scrubs, and vacuums floor of all areas of club, including locker rooms, weight area, cardio, office space, hallways, stairs, etc.</li><li>Cleans and dusts all weight and cardio equipment</li><li>Restocks supplies</li><li>Empties clubs' garbage and recycling containers</li><li>Completes daily and weekly scope of work as assigned</li><li>Performs special cleaning projects as assigned</li><li>Cleans and maintains wet areas of the club, if applicable (cleaning pool deck, vacuuming pool, cleaning steam room and sauna and conducting regular pool chemical testing). Not all clubs have wet areas</li><li>Performs minor cosmetic repair on equipment (rust removal, touch up paint, re-labeling, etc.)</li><li>Partners with Facility Technician to perform cleaning duties on equipment as outlined in preventative maintenance guide</li><li>Performs minor painting as approved / directed by General Manager and Facilities Technician</li><li>Use all janitorial supplies in accordance to product labels and club manuals</li><li>Report all newly identified facility maintenance issues via Service Channel</li><li>Report any member complaints to the General Manager</li></ul>
<div></div><div><b>ORGANIZATION RELATIONSHIPS</b><br>
Partners with the Facilities Technician and reports to the General Manager. The club attendant will regularly interact with club management, team members and members.</div>
<div></div><div><b>REQUIRED QUALIFICATIONS
</b><br>
<b>Knowledge, Skills &amp; Abilities</b><br>
<ul><li>Cleaning practices and procedures</li><li>Understand and follow written instructions</li><li>Effectively communicate (verbal and writing skills)
</li><li>Work independently in the absence of supervision</li><li>Attention to detail</li><li>Establish and maintain cooperative working relationships with those contacted in the course of duties</li></ul><b>
Minimum Educational Level/Certifications</b><br>
<ul><li>High School Diploma or General Education Diploma (GED)</li></ul><b>
Minimum Work Experience and Qualifications</b><br>
<ul><li>Six months of janitorial experience</li></ul><b>
Physical Demands/ Environmental Conditions</b><br>
<ul><li>While performing duties of this job, the employee is regularly required to stand, walk, and use hands and arms</li><li>Frequently required to climb, balance, stoop, kneel, crouch, or crawl</li><li>Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds</li><li>Telephone usage: Ability to communicate with internal and external members</li><li>Required usage of cleaning chemicals, ladders, and cleaning utensils</li><li>Regularly exposed to moving mechanical parts</li><li>Noise level in the environment is occasionally loud</li></ul><b>
Travel Requirement</b><br>
<ul><li>Travel from club to club may be required</li></ul></div>
<div></div><div><b>DISCLAIMER</b>: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.</div>
Requirements:
<div><b>REQUIRED QUALIFICATIONS
</b><br>
<b>Knowledge, Skills &amp; Abilities</b><br>
<ul><li>Cleaning practices and procedures</li><li>Understand and follow written instructions</li><li>Effectively communicate (verbal and writing skills)
</li><li>Work independently in the absence of supervision</li><li>Attention to detail</li><li>Establish and maintain cooperative working relationships with those contacted in the course of duties</li></ul><b>
Minimum Educational Level/Certifications</b><br>
<ul><li>High School Diploma or General Education Diploma (GED)</li></ul><b>
Minimum Work Experience and Qualifications</b><br>
<ul><li>Six months of janitorial experience</li></ul><b>
Physical Demands/ Environmental Conditions</b><br>
<ul><li>While performing duties of this job, the employee is regularly required to stand, walk, and use hands and arms</li><li>Frequently required to climb, balance, stoop, kneel, crouch, or crawl</li><li>Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds</li><li>Telephone usage: Ability to communicate with internal and external members</li><li>Required usage of cleaning chemicals, ladders, and cleaning utensils</li><li>Regularly exposed to moving mechanical parts</li><li>Noise level in the environment is occasionally loud</li></ul><b>
Travel Requirement</b><br>
<ul><li>Travel from club to club may be required</li></ul></div></div>

Club Janitorial Attendant

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24 Hour Fitness

ABOUT_COMPANY

Sales and Service Expert

Sales and Service Expert

General Manager

General Manager

Club Janitorial Attendant

Club Janitorial Attendant

Club Janitorial Attendant