Qureos Mentor

2season

We&rsquo;re hiring a proactive, Arabic-speaking Customer Service &amp; Sales specialist to manage WhatsApp conversations, re-engage warm leads who didn&rsquo;t close, and convert inquiries into sales. Fluency in English is required. Key Responsibilities:- - Respond to customer inquiries on WhatsApp (and other channels) in Arabic &amp; English with fast, friendly, accurate support. - Follow up with prospects who didn&rsquo;t complete purchase or stopped responding, recover abandoned carts and nurture warm leads. - Qualify needs, recommend products/services, share quotes/invoices, and close sales. - Maintain clean records in CRM/WhatsApp Business labels, log conversations, reasons for loss, and next steps. - Hit weekly KPIs: first-response time, conversion rate, CSAT/NPS, and revenue targets. - Coordinate with operations/fulfillment on orders, returns, and delivery issues. - Create message templates/FAQs and share customer insights to improve processes and offers. Requirements:- - Arabic native, fluent + strong English (written and spoken). - 1&ndash;3+ years in online customer service &amp; sales, preferably using WhatsApp Business. - Strong closing &amp; objection-handling skills, disciplined with follow-ups. - Comfortable with KPIs and basic reporting. - Experience with CRM/helpdesk tools. - Ability to work flexible hours/shifts when needed. Nice to Have:- - E-commerce or services background (Shopify) - Knowledge of UAE market and delivery/payment workflows. What We Offer - Salary + performance incentives. - Training, clear growth path, collaborative team.Job Type: Full-timePay: From AED2,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Online Customer Service and Sales: 1 year (Required)</li></ul>Language:<ul><li>Fluent in English and Native Arabic (Required)</li></ul>

Customer Service & Sales (Arabic)

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Customer Service & Sales (Arabic)