Qureos Mentor

3Shape

<div>3Shape creates 3D Scanning &amp; CAD/CAM software solutions and award-winning technology that enables dental professionals to treat more people, more effectively and with improved patient care. A privately owned company, 3Shape whose company headquarters are based in Copenhagen, Denmark has now over 2000 employees worldwide, with offices and service centres in the Americas, Asia and Europe, serving customers in more than 100 countries. 3Shape has the ambition to offer our customers and end users a great full customer experience.
We are looking for a Customer Support Consultant located in Ankara/ Turkiye to provide first rate service for our customers.
Areas of responsibilities:
<ul><li>Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events
</li><li>Managing support cases. Collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
</li><li>Interact with other departments and escalate customers feedback further
</li></ul>You should possess the following competencies:
<ul><li>Customer oriented approach
</li><li>At least one year experience at a technical support call center operating at preferably dentistry or medical field
</li><li>Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
</li><li>Problem solving and logical thinking skills
</li><li>Result oriented and stress resistant
</li><li>Analytical, multitasking, and empathetic skills
</li><li>Aspiration to self-development and eager to learn
</li></ul>We offer:
<ul><li>Participation in producing market-leading technology products for customers around the world
</li><li>Work in a unique professional, friendly and supportive environment
</li><li>Constant professional growth and development
</li><li>Opportunity to become a part of the success that 3Shape has created over the past 20 years
</li></ul>We will be glad to welcome you in our team!
You can follow us on social media: https://www.facebook.com/3Shape/ https://www.instagram.com/3shape_turkiye/ https://www.youtube.com/user/3shape 
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we&rsquo;re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.</div>

Customer Support Consultant – Tier 1 - Ankara

<div>At 3Shape, we are committed to leading digital dentistry and improving the lives of the people we serve. We are looking for a strategic, innovative, hands-on Head of Marketing, North America, to drive 3Shape&rsquo;s Marketing Strategy that will support revenue growth and market expansion. This individual will serve as a key member of the Commercial North America Leadership and Global Marketing Leadership team.
You will be responsible for developing and executing integrated marketing plans that drive awareness, education, and adoption among dentists, clinics, labs, DSOs, and universities. The ideal candidate has deep experience in omnichannel marketing and has a passion for impactful brand storytelling and engagement
Key Responsibilities
<ul><li>Define, lead and execute marketing strategies for 3Shape&rsquo;s product portfolio in North America that aligns with the company goals, product roadmap, and market opportunities
</li><li>Partner closely with Commercial Marketing, Global, Sales, Operations and cross-functional teams to ensure alignment and execution of brand objectives
</li><li>Lead and develop a top-performing team fostering a culture of collaboration, creativity, and accountability
</li><li>Enable Partnerships and Sales teams in North America to increase their conversion rates and ultimately ARR - including marketing assets, campaigns, events, initiatives, training and coaching
</li><li>Localize and manage end to end product launches, introducing new capabilities and reinforcing key value propositions for customers
</li><li>Establish and monitor KPIs, continuously analyzing performance and optimizing strategies to improve brand reach, customer engagement, and business impact
</li><li>Design and implement full-funnel growth strategies to accelerate demand generation and revenue</li>
<li>Oversee paid and organic digital marketing, CRM/lifecycle initiatives, SEO, and analytics Ensure all campaigns are compelling, creative, and compliant, including messaging, content, and educational materials
</li><li>Direct the development of promotional assets and manage omni-channel execution</li>
<li>Track and analyze campaign performance and engagement metrics; refine tactics based on data and insights
</li><li>Manage budgets and timelines to ensure efficient execution
</li><li>Test and scale new acquisition channels; track CAC, LTV, and retention metrics with a data-driven approach
</li><li>Develop and execute an integrated content strategy to support growth and engagement
</li><li>Manage industry partnerships, sponsorships, and event participation to maximize brand exposure.
</li><li>Drive Revenue &amp; Demand Generation by aligning marketing with sales to improve lead quality, accelerate pipeline growth, and boost customer acquisition.
</li><li>Build the marketing foundation in North America (stack, analytics, dashboards, vendors) for scalable growth
</li><li>Develop and organize North America Academy educational programs and professional strategy in accordance with the mission and goals of the organization
</li><li>Develop an evaluation method and monitor to assess
</li><li>Academy program strengths and identify areas for improvement
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in business, marketing or related field required. MBA or advanced degree a plus
</li><li>10+ years of experience in dental, MedTech, or healthcare marketing</li>
<li>Experience with building, leading and mentoring a Marketing team/function
</li><li>Experience translating complex clinical data into compelling marketing messages</li>
<li>Excellent communication and executive presentation skills
</li><li>Ability to lead through influence and work cross-functionally with senior stakeholders Highly organized, detail-oriented, and results-driven.
</li><li>Familiarity with regulatory and compliance requirements within dental industry
</li><li>Strong project management skills with the ability to manage multiple priorities</li>
<li>Comfortable working in a fast-paced, evolving environment.</li>
</ul>
Additional Information about the Position: Hybrid in New Providence, NJ Office International and Domestic
Travel: 40%
What We Offer:<ul>
<li>
Comprehensive medical benefits, 401k</li>
<li>A unique opportunity to work in a global, innovative MedTech company.
</li><li>A collaborative and international work environment.
</li><li>The chance to contribute to strategic partnerships that can transform digital dentistry practices.</li>
</ul>
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we&rsquo;re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.</div>

Head of Marketing, North America

Join 3Shape and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

3Shape

ABOUT_COMPANY

Customer Support Consultant – Tier 1 - Ankara

Head of Marketing, North America