Qureos Mentor

51Talk

<div>
 
 
 CM (Customer Support/Customer Care Representatives)
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Follow company SOPs to deliver high-quality consultation and support services to students.
 </li>
 <li>
 Monitor teaching quality and provide timely, constructive feedback to drive continuous improvement and better learning outcomes.
 </li>
 <li>
 Support students throughout their learning journey by identifying challenges and providing tailored solutions.
 </li>
 <li>
 Build and maintain strong customer relationships by offering personalized learning plans and progress recommendations.
 </li>
 <li>
 Enhance customer satisfaction and drive referrals through proactive service and engagement.
 </li>
 <li>
 Track and analyze students&rsquo; learning data to identify improvement areas and propose actionable plans to boost learning effectiveness.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 Minimum 1 year of experience in telesales, sales, or any related role.
 </li>
 <li>
 Passionate about education and committed to delivering exceptional service.
 </li>
 <li>
 Fluency in English is required.
 </li>
 <li>
 Strong interpersonal and communication skills, with a cheerful and approachable personality.
 </li>
 </ul>
 
 
</div>

Customer Service Representative

<div>
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a
 
 high-energy Sales Representative / Telesales Executive
 
 to join our growing team!
 
 
 If you have a passion for helping people, love communicating, and thrive in a results-driven environment &mdash; this is your chance to build a rewarding sales career with us.
 
 
 
 ✨ What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Conduct
 
 outbound calls
 
 to prospective customers to introduce and promote our products and services.
 </li>
 <li>
 
 Understand customer needs
 
 and recommend suitable courses or solutions.
 </li>
 <li>
 Convert inquiries into sales by
 
 clearly communicating the value
 
 of our offerings.
 </li>
 <li>
 Follow up on marketing leads and ensure
 
 timely engagement
 
 with potential customers.
 </li>
 <li>
 Keep
 
 accurate records
 
 of all sales activities and customer interactions in the CRM system.
 </li>
 <li>
 Consistently
 
 achieve or exceed monthly sales targets.
 
 </li>
 <li>
 Deliver an
 
 excellent customer experience
 
 and build long-term relationships.
 </li>
 </ul>
 
 
 🧩 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 in sales, telesales, or any customer-facing role.
 </li>
 <li>
 Strong understanding of
 
 sales techniques
 
 and customer engagement.
 </li>
 <li>
 
 Excellent communication and interpersonal skills.
 
 </li>
 <li>
 Target-driven,
 
 self-motivated
 
 , and able to perform under pressure.
 </li>
 <li>
 Familiarity with
 
 CRM systems
 
 is a plus.
 </li>
 </ul>
 
 
 💼 What We Offer
 
 
 <ul>
 <li>
 
 Very competitive base salary + attractive commissions
 
 </li>
 <li>
 
 Career development opportunities
 
 within a fast-growing company
 </li>
 <li>
 
 Social &amp; medical insurance
 
 </li>
 <li>
 Supportive, positive, and collaborative work culture
 </li>
 </ul>
 
 
</div>

Course Consultant

<div>
 
 
 We&rsquo;re Hiring: User Growth Manager &ndash; Kuwait 🇰🇼
 
 
 
 
 About Us
 
 
 
 
 
 
 We are a fast-growing online English education brand, helping learners achieve their goals with innovative, high-quality teaching. As we expand across the Middle East, we are looking for a
 
 User Growth Manager
 
 in Kuwait to lead our local growth journey.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Lead
 
 brand growth initiatives (70%)
 
 with a strong focus on
 
 KOL &amp; influencer partnerships.
 
 </li>
 <li>
 Develop creative brand campaigns that resonate with the Kuwaiti audience.
 </li>
 <li>
 Build and manage relationships with influencers, agencies, and media partners.
 </li>
 <li>
 Run
 
 performance marketing campaigns (30%)
 
 on platforms like Meta, Google, TikTok, and Snapchat.
 </li>
 <li>
 Share key market insights with HQ to guide product localization and strategic decisions.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 3+ years of experience in
 
 brand marketing and KOL/influencer management
 
 (consumer tech or education a plus).
 </li>
 <li>
 Knowledge of digital advertising and paid media channels.
 </li>
 <li>
 Strong understanding of Kuwaiti market and cultural landscape.
 </li>
 <li>
 Creative mindset + data-driven approach.
 </li>
 <li>
 Fluent in English; Arabic is a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Shape the brand presence of an international education company in Kuwait.
 </li>
 <li>
 Work with a global, mission-driven team.
 </li>
 <li>
 Competitive compensation and career growth opportunities.
 </li>
 </ul>
 
 
</div>

User Growth Manager (KOL&Digital Marketing）

<div>
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs.
 </li>
 <li>
 Monitor team performance and ensure consistent execution of renewal sales strategies.
 </li>
 <li>
 Provide coaching and regular feedback to improve team members&rsquo; communication skills, call quality, and sales effectiveness.
 </li>
 <li>
 Analyze student learning progress and customer data to support the team in offering tailored renewal solutions.
 </li>
 <li>
 Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal process.
 </li>
 <li>
 Organize daily huddles, track team metrics, and drive continuous improvement in processes and outcomes.
 </li>
 <li>
 Collaborate with other departments (e.g., Academic, Customer Support) to optimize the customer journey and drive student retention.
 </li>
 <li>
 Report team and individual performance to management with recommendations for improvement.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 3 years of experience in telesales, sales or any related field, including 1 year in a leadership or supervisory role.
 </li>
 <li>
 Professional proficiency in English in both writing and speaking.
 </li>
 <li>
 Strong leadership and coaching skills, with the ability to lead by example.
 </li>
 <li>
 Target-driven, with a solid understanding of sales strategy and customer lifecycle management.
 </li>
 <li>
 Excellent communication, problem-solving, and team management abilities.
 </li>
 </ul>
 
 
</div>

Sales Team Lead/Supervisor

<div>
 
 
 Location:
 
 Kuwait
 
 
 
 
 
 
 About Us:
 
 We are a rapidly expanding online English education platform, dedicated to empowering learners with world-class teaching and innovative technology. As we grow across the Middle East, we are seeking a
 
 User Growth Manager
 
 in Kuwait to build our brand presence and accelerate user acquisition through both KOL-driven brand campaigns and performance marketing initiatives.
 
 
 
 
 
 
 Role Overview:
 
 In this role, you will focus primarily on
 
 brand growth (70%)
 
 with a strong emphasis on
 
 KOL/influencer marketing and local branding campaigns
 
 , while also managing
 
 digital performance marketing (30%)
 
 across major online channels. You will serve as the key connector between our headquarters and the Kuwaiti market, ensuring our strategies are locally relevant, culturally aligned, and growth-driven.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 Brand Marketing &amp; KOL Management (&asymp;70%)
 
 
 <ul>
 <li>
 Develop and execute brand campaigns tailored to build awareness and trust in Kuwait.
 </li>
 <li>
 Identify, recruit, and manage Key Opinion Leaders (KOLs) and influencers to promote our services.
 </li>
 <li>
 Negotiate partnerships with influencers, agencies, and local media platforms.
 </li>
 <li>
 Design content and storytelling strategies that resonate with local cultural values and consumer interests.
 </li>
 <li>
 Measure and evaluate KOL/branding campaign effectiveness, providing insights for continuous improvement.
 </li>
 </ul>
 
 
 Performance Marketing (&asymp;30%)
 
 
 <ul>
 <li>
 Plan and run targeted digital campaigns across major platforms (Meta, Google, TikTok, Snapchat, etc.) for user acquisition.
 </li>
 <li>
 Monitor performance data, optimize campaigns for ROI, and report key learnings to HQ.
 </li>
 <li>
 Coordinate with product and content teams to ensure landing pages and creatives align with campaign goals.
 </li>
 </ul>
 
 
 Market Insights &amp; Localization
 
 
 <ul>
 <li>
 Provide the HQ team with up-to-date intelligence on market trends, competition, and consumer behaviors in Kuwait.
 </li>
 <li>
 Advise on product localization and promotional strategies tailored to the Kuwaiti audience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field; Master&rsquo;s degree a plus.
 </li>
 <li>
 3+ years of experience in growth marketing, with a proven focus on
 
 KOL/influencer marketing and brand-building
 
 .
 </li>
 <li>
 Solid understanding of campaign management, influencer partnerships, and local branding practices.
 </li>
 <li>
 Knowledge of digital advertising platforms (performance marketing experience preferred but not sole focus).
 </li>
 <li>
 Strong connections or familiarity with the Kuwaiti influencer ecosystem is highly desirable.
 </li>
 <li>
 Data-driven mindset, with the ability to combine creative storytelling with measurable impact.
 </li>
 <li>
 Fluency in English required; Arabic proficiency strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 High-impact role shaping brand presence in Kuwait.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 <li>
 Opportunity to work in a mission-driven, innovative international education brand.
 </li>
 <li>
 Career growth opportunities within a global organization.
 </li>
 </ul>
 
 
</div>

Growth and Branding Manager (KOL/Influencer Marketing)

<div>
 
 Please read the JD first before you apply, thanks!
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Write creative briefs for the designer and video editor, work with them to bring the creatives to life.
 </li>
 <li>
 Incharge of copywriting for short form, performance driven content, including ad image headlines, video scripts, and landing page texts.
 </li>
 <li>
 Draft image concepts, and layout ideas for landing pages.
 </li>
 <li>
 Define creative emotional and rational angles to test (e.g., fear of missing out, ease of use, testimonials, transformation, value-for-money, etc.).
 </li>
 <li>
 Identify the mixture of diffrent materials for ads (UGC, testimonials, VO, stock footage, etc.) and work with the team to obtain them.
 </li>
 <li>
 Work with the designer and video editor to produce content and materials.
 </li>
 <li>
 Join weekly meeting with media buyers to review creative drafts, give clear feedback, and ensure final output is aligned with the concept and optimized for Media buying.
 </li>
 <li>
 Constantly improve creatives based on performance and AB testing.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong understanding of performance marketing (Snapchat, IG, Tiktok, FB, Google, App store, etc.), able to cope with the performance metrics and creatively impacts results with content directing.
 </li>
 <li>
 Strong copywriting skills for short form, performance driven content, including ad image headlines, video scripts, and landing page texts.
 </li>
 <li>
 Visual storytelling intuition, understands what works visually in fast-scrolling feeds.
 </li>
 <li>
 Understanding of color theory, layout, visual hierarchy, and ad creative best practices.
 </li>
 <li>
 Basic understanding of creative tools (e.g. Photoshop, Illustrator, Premiere, CapCut, etc.)
 </li>
 <li>
 Ability to make simple edits to visuals or video assets when needed is an advantage (not a primary responsibility).
 </li>
 <li>
 Excellent coordination and feedback effectively, slowly optimizing the performance of all funnel
 </li>
 <li>
 Familiarity with Meta, TikTok, snapchat, YouTube, etc. ad formats and best practices.
 </li>
 </ul>
 
 
</div>

Creative Strategist

<div>
 
 
 Telesales Team Lead (Course Consultant &ndash; Education Industry)
 
 
 
 📍
 
 Cairo, Egypt (On-site)
 
 
 
 
 
 
 🌍
 
 About Us
 
 
 
 51Talk is a global leader in online English education, connecting students and teachers through engaging one-on-one lessons.
 
 
 
 
 
 As we continue expanding our operations in Cairo, we&rsquo;re looking for a
 
 Telesales Team Lead
 
 to manage, coach, and motivate a team of Course Consultants.
 
 
 If you&rsquo;re a dynamic sales leader who thrives in a performance-driven environment and has a passion for education, this is your opportunity to grow your career in a fast-scaling EdTech company.
 
 
 
 
 
 🎯
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 
 Lead &amp; Inspire
 
 &ndash; Supervise a team of telesales representatives, ensuring consistent achievement of daily, weekly, and monthly sales KPIs.
 </li>
 <li>
 
 Drive Sales Performance
 
 &ndash; Monitor call quality, conversion rates, and productivity to maximize team output and revenue.
 </li>
 <li>
 
 Coach for Success
 
 &ndash; Conduct regular coaching sessions, provide feedback, and support skill development in consultative selling and customer engagement.
 </li>
 <li>
 
 Analyze &amp; Report
 
 &ndash; Review performance data, identify sales trends and challenges, and develop action plans for improvement.
 </li>
 <li>
 
 Motivate &amp; Engage
 
 &ndash; Create a high-energy, positive team culture focused on collaboration, accountability, and results.
 </li>
 <li>
 
 Optimize Processes
 
 &ndash; Ensure CRM accuracy, adherence to SOPs, and implementation of best practices across all sales activities.
 </li>
 <li>
 
 Collaborate Across Teams
 
 &ndash; Partner with Marketing, Operations, and Customer Success teams to align telesales strategies with broader business goals.
 </li>
 <li>
 
 Handle Escalations
 
 &ndash; Support team members in resolving complex customer inquiries while maintaining service excellence.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree or higher.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 3 years in telesales or customer acquisition
 
 , including
 
 at least 1 year in a leadership or supervisory role.
 
 </li>
 <li>
 
 Leadership Skills:
 
 Proven ability to motivate and manage high-performing sales teams.
 </li>
 <li>
 
 Sales Expertise:
 
 Strong understanding of telesales techniques, lead management, and conversion optimization.
 </li>
 <li>
 
 Communication:
 
 Excellent command of
 
 English and Arabic
 
 (spoken and written).
 </li>
 <li>
 
 Analytical Ability:
 
 Able to interpret performance data, set clear goals, and execute improvement plans.
 </li>
 <li>
 
 Personality:
 
 Energetic, resilient, and results-driven, with a genuine passion for helping customers and developing people.
 </li>
 </ul>
 
 
 
 
 💼
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with
 
 uncapped team-based commissions and incentives
 
 .
 </li>
 <li>
 Career growth opportunities into senior management roles.
 </li>
 <li>
 Social and medical insurance.
 </li>
 <li>
 Paid annual leave.
 </li>
 </ul>
 
 
 
 
 🚀
 
 Why Join Us
 
 
 
 At 51Talk, you&rsquo;ll lead a motivated sales team that helps thousands of learners reach their English goals.
 
 
 
 
 
 Your leadership will directly contribute to our mission of making quality education accessible worldwide &mdash; while you build your own career success story.
 
 
 
</div>

Telesales Team Lead (Course Consultant)

Join 51Talk and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.