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7eventzz.com

We are looking for a dedicated and empathetic Customer Support Associate to join our team. The role involves handling customer queries, resolving issues efficiently, and ensuring every customer has a smooth and satisfying experience with our products and services.Key Responsibilities<ul><li>Handle incoming calls, chats, and emails to resolve customer queries and complaints.</li><li>Provide accurate information about products, services, and policies.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Escalate complex issues to the senior support team or relevant departments.</li><li>Keep detailed records of customer interactions, feedback, and resolutions.</li><li>Follow communication guidelines and processes to ensure consistent service quality.</li><li>Assist in improving customer satisfaction and retention by identifying recurring issues.</li><li>Collaborate with internal teams (sales, operations, logistics) for quick resolution of customer concerns.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent (preferred).</li><li>Excellent communication skills in English and Hindi (additional regional languages are a plus).</li><li>Strong problem-solving skills with a customer-first mindset.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Familiarity with CRM systems and MS Office/Google Workspace.</li><li>Prior experience in customer service, BPO, or e-commerce support is an advantage.</li></ul>Work Environment<ul><li>Full-time role, Monday&ndash;Saturday (rotational shifts may apply depending on company policy).</li><li>Hybrid/Office-based depending on business requirements.</li></ul>Growth Opportunities<ul><li>Performance-based promotions to Senior Associate / Team Leader roles.</li><li>Exposure to cross-functional teams (Sales, Operations, Marketing).</li><li>Training and upskilling programs in communication, CRM tools, and customer handling.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>Work Location: In personSpeak with the employer +91 7278586820

Customer Support Associate

Join 7eventzz.com and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

7eventzz.com

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Customer Support Associate