Dalia Eldawi

ENOC

<div>
 
 
 Job Purpose
 
 
 
 Delivers second line support to end users in the organization and responsible for solutions maintenance, modifications, performance, capacity, upgrades and administering applications and solutions.
 
 
 Responsible for assisting in the design, delivery, and improvement of applications and systems.
 
 
 
 
 
 
 Principal Accountabilities
 
 
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 Should be able to work independently as well as in team.
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 Must possess good analytical and problem-solving skills.
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 Should possess ability to explain technical matters in non-technical terms to customers
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 Should be able to effectively communicate (verbal or in written) with Customers, team members and Product vendors on the matters related to all functional or technical areas
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 Documents and maintain Knowledge database to share experience and knowledge with team members to enhance efficiency and reduce single person dependence
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 Coordinate work tasks with Customer, team members, and Product Vendors to perform the tasks assigned efficiently in Timely manner
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 Analyses business needs and conceptualizes solutions to meet and exceed customer expectations
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 Available 24x7 to respond for business or IT operation team calls and attend on site.
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 Should be Customer centric, achieve customer satisfaction and maintain proper perspective in all activities.
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 To provide 2nd level application support
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 To maintain a high degree of customer service for all support queries and adhere to service
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 To restore the normal service operation as quickly as possible
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 To take ownership of assigned incidents and provide a resolution within the agreed service levels
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 To update the customer via the service desk team on the progress of the call &bull; Maintain a log of any software problems detected and inform the delivery team
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 Support users in the use of business applications by providing necessary training and advice
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 To escalate calls hierarchically/functionally if the call cannot be resolved within the agreed service levels. Coordinates with Product principle to resolve reported incidents.
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 Identifies issues, tracks, reports and resolves them in a timely manner
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 Identifies and documents system deficiencies and recommends solutions
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 Identifies patches to be applied to resolve incidents and coordinates with Infrastructure, application support team and users to apply the patch
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 Have a strong grasp of both Operational Technology (OT) and Information Technology (IT), with hands-on experience supporting OT systems and applications from major OEMs such as Honeywell, ABB, Emerson, Yokogawa, Siemens, and Rockwell Automation.
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 Familiarity with systems like Terminal Automation Systems (TAS), Automatic Tank Gauging (ATG), and production planning tools, particularly in oil terminal or similar process plant environments.
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 A working knowledge of OT cybersecurity is preferred, including exposure to network monitoring, endpoint protection, patch and backup management, and log monitoring.
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 Be able to manage OT DMZ setups and middleware for IT and OT integration, supporting data exchange with ERP and other applications.
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 Experience in providing Level 2 support for IT and OT applications, while meeting defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), is also required.
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 </ul>
 
 
 
 
 
 Education
 
 
 
 &bull; Degree: Minimum Bachelor&rsquo;s degree in Computer Science, Engineering or equivalent
 
 
 &bull; Preferable professional certifications: Certification in products like MCSD etc
 
 
 
 Experience
 
 
 
 &bull; 2 - 5 years of experience in Information Technology.
 
 
 &bull; Working experience in multiple industries (e.g. Oil &amp; Gas, Energy, Utilities, Retail, Government&hellip;) is preferable.
 
 
 &bull; Working experience of system development lifecycle methods and standards with hands on experience in various methods: (e.g. waterfall, iterative, agile, V Model&hellip;)
 
 
 &bull; Excellent knowledge in SCADA systems and operational technologies.
 
 
 
</div>

Vertical Solutions Support - Operation Technology (OT)

<div>
 
 
 
 Job Purpose:
 
 
 
 
 
 
 
 The job holder&rsquo;s role is to coordinate with HETLD internal and external customers on the day-to-day basis to support operations to ensure the fuel loading and delivery tasks are carrying out satisfactorily, meeting the quality and safety standard of ENOC.
 
 
 
 
 
 He also supports through coordination with legal authorities and government bodies in ensuring that vehicles are timely registered and permits and passes are renewed to improve HETLD efficiency.
 
 
 
 
 
 Manage all vehicle tracking and in-cab monitoring devices for analyzing and reporting of events and ensuring all the devices are calibrated, functioning as per business unit set guidelines.
 
 
 
 
 
 
 Principal Accountabilities
 
 
 
 
 
 
 
 
 Financial Accountability:
 
 
 
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 Managing all invoices related to RTA vehicle registration, road permits, traffic fines, GPS and seeing machine device and submit timely to finance department.
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 Coordinate and work closely with finance team to follow up on auction payment process,
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 Coordinate and work closely with Admin assistant and finance team for renewal UAE road permit for all emirates.
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 Works closely with finance team and admin assistant for initiating cash payment to civil defense to obtain hazardous product transfer permit and RTA Advertisement permit.
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 Working closely with Inventory controller /Senior HSE Officer and finance team in procurement of Hoses, Fire Extinguishers, Spill Kits, and First Aid kit.
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 Working closely with Inventory controller for procuring tanker couplers and other accessories necessary for fuel deliveries.
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 Operation Accountabilities:
 
 
 
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 Coordinate and work closely with Operations and HSE team for handling fuel orders and deliveries for Commercial customer representative and Government entities.
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 Coordinate with operation team in arranging suitable tank truck for deliveries for specific sites with constraints.
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 Coordinate and work closely with operations team for arranging safe and efficient deliveries for Commercial customers.
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 Ensure prompt and timely registration of all vehicles to support operational efficiency.
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 Arrange NOC and all mandatory legal documents required for obtaining Dubai Civil defence Permit hazardous product transfer permit, RTA advertisement permit for displaying ENOC brand on tankers, SIRA permit for installing Global Positioning System on All Trucks,
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 Leading elite team of bunkering experts / drivers / supervisors / technicians and helpers for delivering critical bunkering deliveries
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 Maintain, track, investigate traffic fines and arrange payments and fine recovery from the violators.
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 Assure sufficient equipment, hoses, fire extinguishers and spill kits are available for uninterrupted operation.
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 Coordinate with inventory team in managing and maintaining equipment, Hoses, adaptors, and special couplers required for Commercial customers.
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 Coordinate with Operations team for arranging vehicles for vendors to install and remove of GPS System, RFID tag, Communication device, Fatigue detection device for vehicle introduction and disposal.
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 Coordinate with cargo clearance agent to release tank truck from Dubai port and customs.
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 </ol>
 
 
 
 Health Safety and Environment
 
 
 
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 Work closely with Senior HSE Officer in safe handling of critical bunkering deliveries.
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 Coordinate with Senior HSE Officer in placing control measures, mitigating risk related to bunkering deliveries.
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 Work closely with Senior HSE Officer and technical team in arranging /testing of equipment required for deliveries.
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 Assure adherence to regulations governing occupational health and safety in addition to actively participating in, supporting, and contributing to the department's continual process of improvement
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 To ensure that work is completed in a consistent and controlled manner, adhere to all applicable departmental policies, protocols, standard operating procedures, and HSEQ directives
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 Assure all the critical equipment are in good working condition and available for deliveries.
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 Communication
 
 
 
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 Liaise with UAE Armed Forces representative for arranging security pass for drivers and vehicles and fuel delivery information on location and equipment.
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 Communicate and Coordinate with Government entities including UAE armed forces for safe and efficient fuel delivery.
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 Coordinate for bunkering with Commercial customer representative for sampling and documentation.
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 Liaise with RTA testing and registration renewal of HETL Distribution fleet.
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 Liaise with RTA and other government authorities across the UAE for obtaining road permits.
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 Liaise with vendor for fixing seeing machine device, Installation of GPS Device, installation of RFID tag in all HETL distribution fleet.
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 Update HETL Distribution management on events captured by the device related to micro sleep, fatigue, over speeding and other unsafe behaviour.
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 Communicate to HETLD Management, the condition of hoses other fuel decanting equipment and arrange for replacement.
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 Communicate to the distribution Senior HSE Officer all safety concerns reported by the customer and contractor staff.
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 Communicate all the issues noticed at the customer sites related to HSE and quality to distribution management.
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 Inspections and Investigations
 
 
 
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 Support Senior HSE Officer and Workshop technical team in carrying out contractor tank truck fitness test.
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 Assist operations and HSE to carry out new and existing site inspections for retail and commercial sites for vehicle manoeuvr ability and fuel decanting equipment.
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 Assist Senior HSE Officer and Operation team in all safety investigations such as traffic accidents, fuel spillage, fires etc.
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 Investigate events detected by the GPS device (Fatigue, Harsh Braking, Micro sleep, using mobile, Harsh cornering and distracted driving)
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 Inspect Royal yacht and Navy vessel on operational and technical aspects prior fuel delivery.
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 Carry out regular inspection of hoses, fire extinguishers, spill kit and other devices installed on tank trucks.
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 Carry out inspection of sites, vehicles, equipment upon request from operation team or when an issue reported to the related area.
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 Support operations and HSE in carrying out Journey Management for all routes across UAE to ensure safe and smooth delivery.
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 Data Analysis and Surveys
 
 
 
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 Maintain up-to-date hose, fire extinguishers, spill kit records, review data, tracking, and monitoring, and report trends to the Administration Supervisor.
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 Maintain data on events captured by the device, (GPS, Seeing Machine etc.)
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 Coordinate and work closely with workshop team in recording vehicle milage, fuel consumption and reporting trends to the Administration Supervisor.
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 Maintain, record, and track all vehicle registration and insurance validity and availability and share records with operations team.
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 Maintain, record, track road and renew permits of tank trucks for all emirates.
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 Maintain, record and track traffic accidents records, sharing records with HSE for KPI
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 Minimum Requirements:
 
 
 
 
 
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 High school / diploma or 5-6 years Distribution/ Logistics experience in ONGS.
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 UAE Heavy Duty Driving license preferable.
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 Arabic/English writing speaking.
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 Highly developed competencies would include leadership; problem solving skills; managing diversity; Supervisory Skills; communication skills, work Independently etc.
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</div>

Distribution Coordinator

<div>
 
 
 ob Purpose
 
 
 
 To contribute to the day to day smooth functioning of the department through performing various tasks including, but not restricted to handling departmental communication, office management &amp; any related tasks requested by the line manager.
 
 
 
 
 
 
 Principal Accountabilities
 
 
 
 
 
 
 
 Communication
 
 
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 Provides comprehensive secretarial assistance to General Manager &amp; the departmental managers and ensures timely submission of reports.
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 Act as a Coordinator between different departments and the terminal employees, to various issues i.e. leave, loan, claims, payroll, personal request, visas, passport &amp; IDs, trouble shoot PC fault as and when required. Responsible for all terminal employees original passport handing over to GR services.
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 Prepares presentations, meeting agendas &amp; takes the minutes of meetings.
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 Office Management
 
 
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 Schedules and organises meetings with EIL/HTL Managers and visitors. Maintains, follow up on the meetings and on matters originating from General Manger/Manager Terminals.
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 Assists and coordinates all events hosted by the Terminals HTL Global Management meeting, Certification and award events, Team Building events etc..
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 Collections data, updating and maintaining the information (charts) on Terminal facilities like tankage, layout plan, and statutory license details.
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 Maintains statistics pertaining to Terminal throughputs, no of tanker handled, performance, etc.
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 Arrange and coordinate JAFZA temporary/permanent passes to all EIL, ENOC Group staff and all contractors and visitors.
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 Coordinates with printers, publishers and GPC for procurement of stationary and office supplies.
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 </ul>
 
 
 
 
 
 General
 
 
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 Participates proactively as a member of the data management and training team.
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 Renewal of different licences for the terminal such as Free Zone Licence, Operations Fitness Certificate, Radio Licence.
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 Records, monitors and maintains Finger Print (biometric) data based attendance and Office Security Access Systems.
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 Fixing appointments for periodical medical check up for terminal staff and maintaining records as required by HR.
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 Maintains personnel files and maintains confidentiality of all personnel data.
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 Handles leave / loan / claims administration for terminal employees.
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 Enters payroll data in the system relating to employee expense reimbursements.
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 Handles necessary travel arrangements through coordination with government relation &amp; travel agents.
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 </ul>
 
 
 
 
 
 Minimum Requirements
 
 
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 Graduation or equivalent qualification (12 grades) with at least 3 years relevant experience.
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 Excellent communication skills in spoken &amp; written (Arabic &amp; English)
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 Multilingual candidates are preferred fluent in English, Arabic
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 Good interpersonal skills
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 Enhanced knowledge in Microsoft Office applications (Word, Excel &amp; PowerPoint)
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 </ul>
 
 
 
 <ul>
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 Seniority Level
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 Associate
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 Industry
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 Oil and Gas
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 Employment Type
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 Full-time
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 Job Functions
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 Administrative
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 Skills
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 Arabic
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 Communication
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 Interpersonal Skills
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 Presentations
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 Office Administration
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 Office Equipment
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 Confidentiality
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 English
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 Problem Solving
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</div>

Administrative Assistant

Join ENOC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ENOC

About Company

Vertical Solutions Support - Operation Technology (OT)

Distribution Coordinator

Administrative Assistant