Dalia Eldawi

ENOC

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 Job Purpose:
 
 
 
 
 
 
 The Customer Service Representative is responsible for the proper data entry (from the customer's documents), at check-in point/at the counter, issue test result certificate, collect cash for tests conducted and registration of vehicle and guides the customer correctly. In case of vehicle failure he/she should explain the failure points to the customer, if possible, or guide him/her to the Supervisor or Site manager on duty.
 
 
 
 
 
 
 
 
 
 Principal Accountabilities
 
 
 
 
 
 
 
 1) Site Level:
 
 Responsible for correct data entry from Customers' Documents. To ensure that the correct information required by RTA is also entered in the system for proper processing for testing and registration purpose.
 
 
 
 
 
 
 2)Cash Handling:
 
 Responsible for all cash transactions at the counter, where applicable, and tallying of cash with the system printouts at the end of the shift and safe handing over of the same to Site Manager.
 
 
 
 
 
 
 3)Customer Service:
 
 To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner. To ensure that the customer leaves the counter with all his transactions completed and that he/she is correctly guided to proceed to other depts.
 
 
 
 
 
 
 4)Site Image:
 
 To behave confidently and ensure the proper projection of company's image to the customers. To keep the counter uncluttered and clean and to give top priority to the work, take short breaks and attend all site meetings. To maintain good relations with any RTA staff on duty.
 
 
 
 
 
 
 
 
 
 
 
 
 Minimum Requirements
 
 
 
 
 
 
 Minimum: Should be holding a passed certificate from a recognized Higher Secondary School
 
 or
 
 
 
 Minimum 1 or 2 years of work experience in a similar position.
 
 
 
 
 
 Should be computer literate and fluent in spoken and written Arabic. Should be able to speak in basic English.
 
 
 
 
 
 Should be well-groomed, well mannered and cordial with customers of all nationalities
 
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 <div id='job-id'>Job Id: PW+kgVxBPNalBfTFPhWZ+4jWq99JvckQc43+CaKfWCfFf6OLpWHwrPJLcw64uWj9xN2Y3Ia/Jpql1MTILIWqjmioBg6R26fEcg==</div>

Customer Service Representative - Emirati Talent

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 Job Purpose
 
 
 
 
 Provide proactive HR Business Partner support to Business units within assigned business segments e.g. Retail, Marketing, Terminals, STP etc. on generalist HR issues and coordinating key operational HR processes e.g. sourcing of talent, Reward, learning and development, employee relations and diversity. This job will also manage key projects and take part in the development on key initiatives and forward-thinking HR practices within a business segment
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 Supervision
 
 
 <ul>
 <li>
 Plan, supervise and coordinate all activities in the assigned area or team to meet functional and team objectives
 </li>
 <li>
 Support the respective Business segment in the implementation of all Human Resources Management processes like Sourcing, Reward Management, Performance Management, Learning and Development, etc. to keep employees in the section fully motivated to achieve the Business segment objectives
 </li>
 </ul>
 
 
 
 
 
 Policies, Processes, Systems, Procedures, and Controls
 
 
 <ul>
 <li>
 Implement approved Section policies, processes, systems, standards and procedures in order to support execution of the Section&rsquo;s work programs in line with Company and International standards
 </li>
 </ul>
 
 
 
 
 
 Budgets and Work Plans
 
 
 <ul>
 <li>
 Provide inputs to the Department Manager and Section Head for the development of Budgets and Work plans for the section
 </li>
 <li>
 Allocate manpower resources to the assignment and develop schedules in order to deliver the Section objectives
 </li>
 <li>
 Investigate, highlight and reconcile any significant variances to support effective performance and cost control
 </li>
 </ul>
 
 
 
 
 
 Performance Management
 
 
 <ul>
 <li>
 Contribute to the development of the Department&rsquo;s KPI&rsquo;s and ensure proper cascade of the Performance objectives within the Section and delivery of these objectives and promote a performance driven culture
 </li>
 <li>
 Contribute to the achievement of the approved Performance Objectives for the Section and achieve personal objectives in line with the Performance Management framework
 </li>
 </ul>
 
 
 
 
 
 Risk Management
 
 
 <ul>
 <li>
 Comply with the requirements of the Integrated Enterprise Risk Management System relevant to domain risks and implement measures to mitigate all identified risks from a department perspective
 </li>
 </ul>
 
 
 
 
 
 Innovation and Continuous Improvement
 
 
 <ul>
 <li>
 Design and implement new tools and techniques to improve the quality and efficiency of products, operational processes, procedures and services
 </li>
 <li>
 Identify and recommend improvements in internal processes against best practices in pursuit of greater efficiency and productivity
 </li>
 </ul>
 
 
 
 
 
 Reports
 
 
 <ul>
 <li>
 Provide inputs to enable the HR Manager to prepare weekly and monthly reports for the section to report progress on compliance with SLA&rsquo;s
 </li>
 </ul>
 
 
 
 
 
 Business Partner Role
 
 
 <ul>
 <li>
 Provide generalist operational HR support through first level advice on key people management/HR processes for the assigned business segment, including Performance Management, HR issue resolution and management of Disciplinary cases, Grievances, Long term sickness cases, Succession Planning etc.
 </li>
 <li>
 Manage all HR activities including the full range of current and anticipated operational support in line with the Annual Performance Calendar, ensuring that all activities take place in accordance with prescribed timescales and best practice
 </li>
 <li>
 Participate in the recruitment process at various stages, as directed by the HR Manager
 </li>
 <li>
 Assist in the formulation and effective delivery of the People Plan in order to meet the objectives of the business segment. Understand the HR needs of each division supported and partner and align with line managers to identify their HR service needs and requirements
 </li>
 <li>
 Work with Employee Services, Benefits, Payroll and other centralized work teams to process and administer client requests on a daily basis. Troubleshoot and resolve employee discrepancies with payroll, leave, job titles, etc.
 </li>
 <li>
 Interpret and administer HR policies and programs. Manage requests such as job status/location/manager changes, promotions, terminations and severance agreements
 </li>
 <li>
 Facilitate team engagement sessions where appropriate and supports managers through the Employee Engagement Survey process, analysing results and identifying and implementing solutions
 </li>
 <li>
 Work closely with the HR Manager on any structural changes, ensuring that the change program is in line with Company goals, established processes and cost challenges
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Requirements
 
 
 
 
 
 Knowledge and Qualifications:
 
 Professional Degree or professional qualification in HR, with specialised training in HR
 
 
 
 Job Skills:
 
 HR Functional skills, good communication skills, good interpersonal skills, good skills in using the HR modules of the ERP system e.g. Oracle &ndash; HRMS.
 
 
 
 Competencies:
 
 Attention to detail,
 
 
 Analytical thinking, Problem solving skills, Concern for quality and productivity, Flexibility, Customer Service orientation, willingness to learn on the job.
 
 
 
 Experience:
 
 
 
 8 years of relevant professional experience with at least 4 years of HR domain experience
 
 
 
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 <div id='job-id'>Job Id: CoQgIJvn3WoGf2atjgMaeAx/EtVsHK3aUCuX3qqRmIY7nrNhf+ft+2eUXsg4Bb5Yr3OS9lHKAlUiLBhkjN8sBQ51e34v2mPKLg==</div>

Emirati HR Talent Opportunity

Join ENOC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Customer Service Representative - Emirati Talent

Human Resources Business Partner (Emirati Talents)

Emirati HR Talent Opportunity