Abrar Admin

A-1 Services, Inc

We are looking for an experienced Service Manager.
 
This position has profit and loss responsibility for 15 technicians and for growing market share of the business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.
 
The ideal candidate should have a strong understanding of the commercial refrigeration and HVAC business including but not limited to relationship management, talent development, field operations, and safety.
 
RESPONSIBILITIES: 
Forecast, monitor and document financial performance against plan
 Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
 Understand mechanical systems and appropriate codes and industry standards
 Review all service invoices daily, this includes comparing time cards to the invoices and spot-checking pricing
 Approve all daily time cards daily
 Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor
 Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
 Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
 Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency and training requirements
 Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable
 Responsible for the profitability of the service department
 Responsible for making sure that all Service Technicians are properly trained
 Supervises the Service Dispatcher(s), Service Administrator(s) and Service parts person
 Other duties as assigned
 
Ten plus years related management experience in a service industry or equivalent combination of education and experience
 Experience in refrigeration, HVAC and/or electrical trades.
 Familiarity with pricing, billing, and ability to understand financial reports
 Familiarity with directing warranty claims
 Problem solving
 Advanced communication skills
 Attention to detail and time management skills
 Highly organized
 Advanced customer service skills
 Valid driver's license and insurable driving record
 6-10 years of commercial service management work experience
 Working knowledge and understanding of commercial HVAC systems
 Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions

Service Manager - HVAC and Refrigeration

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A-1 Services, Inc

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Service Manager - HVAC and Refrigeration