Abrar Admin

A2Dominion Group

<div>Job Introduction

DBS Level: Standard
Driving: Full UK driving licence &amp; own vehicle essential 
About the Role
We&rsquo;re looking for an experienced Senior Projects Manager to lead performance, compliance and delivery across our Repairs and Minor Works service.
You&rsquo;ll ensure high‑quality, consistent service delivery, with a strong focus on Awaab&rsquo;s Law, HHSRS compliance, risk management and resident outcomes. Leading a multidisciplinary team, you&rsquo;ll drive performance, manage risks and embed a culture of accountability and continuous improvement.
This role is ideal for a strong operational leader with experience in repairs, housing or property services, confident working in a regulated, fast‑paced environment. 
Key Responsibilities
Service Delivery &amp; Performance<ul><li>
Lead disrepair, damp &amp; mould, HHSRS and adaptations services, ensuring high-quality case management and delivery</li><li>
Oversee minor works, inspections and remedial works to meet time, cost and quality targets</li><li>
Manage complex, high-risk and escalated cases</li></ul>
Compliance &amp; Assurance<ul><li>
Ensure full compliance with Awaab&rsquo;s Law, HHSRS and statutory requirements</li><li>
Monitor performance, audits and reporting to meet regulatory standards</li><li>
Provide assurance on service quality, governance and risk management</li></ul>
Contractor &amp; Performance Management<ul><li>
Manage contractor performance against SLAs, KPIs and compliance standards</li><li>
Lead performance reviews and drive continuous improvement</li><li>
Use data and insight to improve service outcomes</li></ul>
Leadership &amp; Team Management<ul><li>
Lead and develop teams including delivery managers, team leaders and coordinators</li><li>
Set clear direction, manage performance and build a high-performing, accountable culture</li></ul>
Stakeholder &amp; Customer Focus<ul><li>
Build strong relationships across internal teams and external partners</li><li>
Embed a customer-first approach, improving satisfaction and reducing complaints</li><li>
Drive learning from complaints, escalations and service reviews</li></ul> 
More About You<ul><li>
Educated to GCSE level (or equivalent), including Maths and English</li><li>
Relevant experience in operational delivery, compliance or performance management</li><li>
Strong knowledge of repairs, housing legislation, HHSRS and Awaab&rsquo;s Law</li><li>
Experience managing disrepair, damp &amp; mould or similar services in social housing</li><li>
Proven experience leading teams and managing contractors</li><li>
Strong understanding of contract performance, KPIs and service delivery</li><li>
Experience in risk management, governance and regulatory compliance</li><li>
Strong data analysis and reporting capability</li><li>
Excellent communication and stakeholder management skills</li><li>
Full UK driving licence &amp; own vehicle essential</li></ul>
 Key Capabilities<ul><li>
Ability to set direction, drive standards and hold teams to account</li><li>
Strategic mindset with a focus on sustainable service improvement</li><li>
Strong collaborator across operational and technical teams</li><li>
Resilient leader, able to manage complex, high-pressure environments</li><li>
Results-driven, with a track record of delivering measurable outcomes</li></ul> 
About Us
A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities. 
Choosing Us Is Easy
As an A2Dominion employee, you&rsquo;ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:<ul><li>
25 days&rsquo; holiday (plus Bank Holidays), rising to 28 days after 3 years&rsquo; service.</li><li>
Up to 8% contributory pension</li><li>
A generous annual wellbeing allowance of up to &pound;300 for health and lifestyle benefits for you and your family</li><li>
Access to a wide range of staff discounts</li><li>
Investment in your learning and development.</li><li>
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.</li></ul> 
Diversity &amp; Inclusion
We&rsquo;re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people hesitate to apply if they don&rsquo;t meet every requirement. If that&rsquo;s you, we encourage you to apply if your skills and experience align &ndash; please get in touch with us to talk it through. 
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. 
Becci Zapala is managing this vacancy &ndash; Becci.zapala@a2dominion.co.uk</div>

Senior Projects Manager Disrepair & Damp & Mould

<div>Job Introduction

DBS Level: Standard
Driving: Full UK driving licence &amp; own vehicle essential 
About The Role
We&rsquo;re looking for an experienced Senior Projects Manager to lead the delivery of minor works, voids and complex repairs across our housing portfolio.
This is a senior leadership role where you&rsquo;ll oversee a multidisciplinary team of surveyors, case coordinators and a Quantity Surveyor, alongside managing contractor performance. You&rsquo;ll ensure all works are delivered safely, on time, within budget and to a high standard, while maintaining full compliance with Awaab&rsquo;s Law and wider regulatory requirements.
You&rsquo;ll play a pivotal role in driving service performance, customer satisfaction and continuous improvement, ensuring our repairs services are high‑quality, efficient and resident‑focused in a fast‑paced, regulated environment. 
Key Responsibilities
Service Delivery &amp; Performance<ul><li>
Lead delivery of minor works, voids and complex repairs programmes.</li><li>
Ensure works meet quality, budget and SLA targets.</li><li>
Manage high-risk and escalated cases, including complaints.</li></ul>
Contractor Management<ul><li>
Oversee contractor and supply chain performance against KPIs, SLAs and compliance standards.</li><li>
Drive continuous improvement and ensure robust contract management.</li></ul>
Leadership &amp; Team Management<ul><li>
Lead and develop a team including surveyors, case coordinators and a QS.</li><li>
Set clear objectives, manage performance and build a high-performing culture.</li></ul>
Financial &amp; Commercial Management<ul><li>
Manage budgets (~&pound;3m), ensuring strong cost control and value for money.</li><li>
Oversee forecasting, reporting and commercial decision-making.</li></ul>
Customer &amp; Stakeholder Management<ul><li>
Embed a customer-first approach across all services.</li><li>
Build strong relationships with internal teams and external partners.</li></ul>
Compliance &amp; Risk<ul><li>
Ensure full compliance with health &amp; safety, CDM, Awaab&rsquo;s Law and housing legislation.</li><li>
Lead on audit, inspection and regulatory readiness</li></ul> 
More About You<ul><li>
Educated to GCSE level (or equivalent) in Maths and English</li><li>
Relevant experience in operational delivery, compliance or performance management</li><li>
Professional qualification (e.g. RICS, CIOB) or equivalent experience</li><li>
Health &amp; Safety qualification (e.g. NEBOSH or IOSH)</li><li>
Strong knowledge of housing repairs, compliance, Awaab&rsquo;s Law, HHSRS and wider legislation</li><li>
Experience delivering repairs, voids or minor works within social housing or a similar environment</li><li>
Proven experience leading teams and managing contractors</li><li>
Strong understanding of contract management, KPIs, SLAs and performance delivery</li><li>
Experience managing budgets and achieving value for money</li><li>
Strong understanding of case management governance and service quality control</li><li>
Ability to identify and manage operational and compliance risks</li><li>
Strong data analysis and reporting skills, producing clear, insight‑driven outputs</li><li>
Experience driving service improvements using customer feedback and performance insights</li><li>
Excellent communication and stakeholder management skills, with the ability to influence at all levels</li><li>
Full UK driving licence and access to a vehicle</li></ul>
Key Capabilities:<ul><li>
Ability to set direction, drive high standards and hold teams accountable</li><li>
Strategic mindset focused on sustainable, long‑term service improvement</li><li>
Strong collaborator across operational and technical teams</li><li>
Resilient, able to lead in complex, high‑pressure environments</li><li>
Results‑driven, with a proven track record of delivering measurable outcomes</li></ul>
About Us
A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities. 
Choosing Us Is Easy
As an A2Dominion employee, you&rsquo;ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:<ul><li>
25 days&rsquo; holiday (plus Bank Holidays), rising to 28 days after 3 years&rsquo; service.</li><li>
Up to 8% contributory pension</li><li>
A generous annual wellbeing allowance of up to &pound;300 for health and lifestyle benefits for you and your family</li><li>
Access to a wide range of staff discounts</li><li>
Investment in your learning and development.</li><li>
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.</li></ul> 
Diversity &amp; Inclusion
We&rsquo;re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people hesitate to apply if they don&rsquo;t meet every requirement. If that&rsquo;s you, we encourage you to apply if your skills and experience align &ndash; please get in touch with us to talk it through. 
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. 
Becci Zapala is managing this vacancy &ndash; Becci.zapala@a2dominion.co.uk</div>

Senior Projects Manager – Minor Works & Voids

<div>Job Introduction

DBS Level: Basic
 About the Role
We&rsquo;re looking for an experienced and driven Case Team Lead to lead our Disrepair, Damp &amp; Mould service within the Repairs Directorate. You&rsquo;ll lead the end‑to‑end management of cases, ensuring high‑quality resolution, strong customer outcomes and full compliance with Awaab&rsquo;s Law and housing legislation. Managing a small team, you&rsquo;ll drive performance, improve service quality and play a key role in ensuring residents live in safe, healthy homes. 
Key Responsibilities<ul><li>
Awaab&rsquo;s Law &amp; Compliance: Ensure full operational compliance with Awaab&rsquo;s Law across the Repairs service, proactively monitoring response times, actions and escalations to damp and mould cases.</li><li>
Maintain accurate records and ensure all activity supports regulatory, legal and audit requirements, embedding best practice across the service.</li><li>
Case Management: Lead the end‑to‑end management of disrepair, damp and mould cases, ensuring timely, high‑quality resolutions.</li><li>
Oversee investigations, ensure appropriate remedial and preventative actions are taken, and work closely with surveyors, contractors and legal teams to manage complex or high‑risk cases. Ensure clear ownership and visibility across all live cases.</li><li>
Quality Assurance &amp; Continuous Improvement: Carry out regular quality reviews of completed works to ensure standards are met.</li><li>
Identify trends, learning and service gaps, and feed these back into operational teams to drive continuous improvement in delivery, compliance and customer outcomes.</li><li>
Customer Focus: Ensure a high standard of customer service throughout the case lifecycle, maintaining clear, consistent communication with residents.</li><li>
Manage complex and sensitive customer situations, ensuring issues are resolved effectively while improving overall satisfaction and reducing repeat complaints.</li><li>
Provide guidance to customers on preventing future issues, including property care and ventilation.</li><li>
Stakeholder &amp; Contractor Management: Build strong working relationships with internal teams including Repairs, Compliance, Housing and Legal, as well as external contractors and partners.</li><li>
Attend site visits, case reviews and meetings where required, ensuring all parties are aligned and delivering to agreed standards.</li><li>
Data &amp; Reporting: Maintain accurate case records and systems, ensuring all data is up to date and compliant. Produce performance reports and analyse trends relating to disrepair and damp &amp; mould, using insights to inform operational decisions and improve service delivery.</li><li>
Team Leadership: Lead, support and develop Case Coordinators, setting clear expectations, monitoring performance and providing coaching to build capability.</li><li>
Promote a culture of accountability, collaboration and customer focus within the team.</li></ul> 
More About You<ul><li>
Educated to GCSE level or equivalent in Maths and English (Grades A*- C)</li><li>
Strong knowledge of disrepair legislation, damp &amp; mould, and Awaab&rsquo;s Law</li><li>
Experience delivering repairs or damp &amp; mould services within social housing or a similar environment.</li><li>
Proven experience in case management and ensuring property compliance</li><li>
Good understanding of repairs processes and contractor management.</li><li>
Excellent communication, negotiation and stakeholder management skills</li><li>
Ability to manage complex and sensitive customer situations with professionalism.</li><li>
Ability to drive high standards, challenge performance and deliver continuous improvement.</li><li>
Experience implementing sustainable, long-term solutions.</li><li>
Strong ability to collaborate across teams and partners.</li><li>
Resilient and able to perform under pressure in a fast-paced environment.</li><li>
Demonstrable track record of delivering results and meeting performance targets.</li></ul>
About Us
A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities. 
Choosing Us Is Easy
As an A2Dominion employee, you&rsquo;ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:<ul><li>
25 days&rsquo; holiday (plus Bank Holidays), rising to 28 days after 3 years&rsquo; service.</li><li>
Up to 8% contributory pension</li><li>
A generous annual wellbeing allowance of up to &pound;300 for health and lifestyle benefits for you and your family</li><li>
Access to a wide range of staff discounts</li><li>
Investment in your learning and development.</li><li>
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.</li></ul> 
Diversity &amp; Inclusion
We&rsquo;re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people hesitate to apply if they don&rsquo;t meet every requirement. If that&rsquo;s you, we encourage you to apply if your skills and experience align &ndash; please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. 
Becci Zapala is managing this vacancy &ndash; Becci.zapala@a2dominion.co.uk</div>

Case Team lead – Damp & Mould

Join A2Dominion Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

A2Dominion Group

About Company

Senior Projects Manager Disrepair & Damp & Mould

Senior Projects Manager – Minor Works & Voids

Case Team lead – Damp & Mould