Qureos Mentor

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:We are looking for a skilled and highly organized Vehicle Dispatch Coordinator to manage the smooth pickup and delivery of customer cars from our workshop to their designated locations ensuring optimization of routes. The successful candidate will not only handle dispatch coordination but also be responsible for handling customer appointments and providing a professional meet and greet for walk-in customers. This role requires effective communication with customers, drivers, and service advisors, as the coordinator will be the first touch point with all parties involved. Furthermore, familiarity with Dubai's road network, traffic patterns, and navigation tools is MUST.Key Responsibilities:<ul><li>Meet and greet and assist walk-in customers, ensuring a positive and pleasant interaction while promptly addressing any inquiries they may have.</li><li>Handle customer appointments and scheduling efficiently.</li><li>Receive and review customer vehicle pickup and delivery requests from the workshop team.</li><li>Organize and schedule driver assignments based on location, workload, and delivery timeframes.</li><li>Ensure all vehicles are dispatched promptly and in compliance with service level agreements.</li><li>Utilize in-depth knowledge of Dubai's roads, traffic routines, and navigation tools to optimize pickup and delivery routes.</li><li>Consider traffic conditions and time of day to plan the most efficient routes.</li><li>Address any concerns or questions from drivers during their routes.</li><li>Liaise with customers to confirm pickup and delivery schedules and address any changes or delays proactively.</li><li>Provide excellent customer service by promptly responding to inquiries and resolving any issues related to vehicle pickup or delivery.</li><li>Maintain accurate records of vehicle dispatch activities, including pickup and delivery times, customer information, and driver performance.</li><li>Use proficiency in English, Hindi, and Arabic to effectively communicate with customers, ensuring smooth interactions.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; additional relevant certifications or training are a plus.</li><li>Proven experience in dispatch coordination or a similar role, preferably in the automotive industry.</li><li>Familiarity with Dubai's road network, traffic patterns, and navigation tools.</li><li>Strong organizational skills with the ability to multitask and prioritize effectively.</li><li>Excellent communication skills in English (mandatory), Hindi, and Arabic (plus).</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timeWork Location: In person

Dispatch Coordinator

Job DescriptionWe looking for a creative and skilled Videographer / Video Editor to join our growing marketing agency. The ideal candidate will be responsible for shooting and editing engaging video content for social media, marketing campaigns, and brand promotions.You will work closely with our marketing team to produce high-quality video content that helps brands grow online.Key Responsibilities<ul><li>Plan, shoot, and edit video content for social media platforms and marketing campaigns</li></ul><ul><li>Create short-form videos for Instagram Reels, TikTok, and YouTube Shorts</li></ul><ul><li>Collaborate with the marketing team to develop video concepts and creative ideas</li></ul><ul><li>Capture footage for client projects, promotional videos, and events</li></ul><ul><li>Edit videos using professional editing software with transitions, effects, sound, and color grading</li></ul><ul><li>Ensure all video content aligns with brand guidelines and campaign goals</li></ul><ul><li>Manage and maintain video equipment and project files</li></ul>Requirements<ul><li>Proven experience as a Videographer, Video Editor, or similar role</li></ul><ul><li>Strong skills in video shooting and editing</li></ul><ul><li>Proficiency in Adobe Premiere Pro, After Effects, Final Cut Pro, or similar tools</li></ul><ul><li>Knowledge of camera equipment, lighting, and audio recording</li></ul><ul><li>Experience creating short-form social media content</li></ul><ul><li>Ability to manage multiple projects and meet deadlines</li></ul><ul><li>Creative mindset with strong attention to detail</li></ul>Preferred Qualifications<ul><li>Experience working with a marketing or advertising agency</li></ul><ul><li>Knowledge of motion graphics or animation</li></ul><ul><li>Basic photography skills</li></ul>How to ApplyPlease submit your CV and portfolio/showreel to info@nucleusmedia.aeJob Type: Full-timePay: AED3,000.00 - AED8,000.00 per month

Videographer and Video Editor

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:We are seeking a proactive and detail-oriented HR Generalist to support various HR and facility-related functions at our busy service center in Dubai. The ideal candidate will be responsible for onboarding, HR administration, employee relations, payroll coordination, offboarding, compliance monitoring, and basic facility management. This is an excellent opportunity for someone who is passionate about HR and eager to grow within a fast-paced, service-driven environment.Key Responsibilities:1. Onboarding<ul><li>Prepare offer letters and employment contracts in compliance with UAE labor law.</li><li>Manage onboarding and induction processes, ensuring all documentation is complete (EID, visa, medical, insurance).</li></ul>2. HR Administration<ul><li>Maintain and update employee records in the HRMS system.</li><li>Draft and issue HR letters (salary certificates, experience letters, NOCs, etc.).</li><li>Coordinate with the PRO for visa renewals, cancellations, and medical check-ups.</li><li>Serve as the first point of contact for employees&rsquo; queries and concerns, escalating complex issues to the HR Manager.</li><li>Ensure effective communication and coordination with all departments and team members.</li></ul>3. Payroll &amp; Compensation Support<ul><li>Review and validate timesheets, overtime data, and attendance logs.</li><li>Liaise with the payroll/finance department to ensure accurate monthly disbursement.</li></ul>4. Employee Relations<ul><li>Support the resolution of employee grievances and conflicts.</li><li>Monitor staff behavior, grooming/hygiene, punctuality, and adherence to uniform and conduct policies.</li></ul>5. Offboarding<ul><li>Coordinate the offboarding process including exit interviews, clearance forms, and asset handover.</li><li>Process visa cancellations and coordinate with PRO and IT/admin for access termination.</li><li>Support final settlement preparation and ensure compliance with UAE labor law and internal policies.</li><li>Record and analyze reasons for attrition to support retention efforts.</li></ul>6. HR Policies &amp; Compliance<ul><li>Ensure compliance with internal HR policies and UAE labor regulations.</li><li>Conduct periodic checks and audits to ensure policy compliance across the workshop.</li></ul>7. General HR Support<ul><li>Assist in organizing employee engagement activities such as celebrations, surveys, and awareness drives.</li><li>Provide general administrative support to the HR team and other departments as required.</li></ul>8. Facility Management<ul><li>Monitor basic cleanliness of the office and common areas.</li><li>Manage office supplies and stationery inventory.</li><li>Coordinate with the facility/maintenance team to address workplace needs and upkeep.</li></ul>Recruitment Activities:<ul><li>Post job vacancies on portals and social media channels.</li><li>Coordinate with department heads to identify hiring needs and job requirements.</li><li>Screen and shortlist CVs based on job criteria.</li><li>Schedule and follow up on interviews with candidates and interviewers.</li><li>Maintain recruitment trackers and ensure timely communication with applicants.</li><li>Assist with offer roll-out and pre-joining formalities.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in an HR role.</li><li>Basic understanding of UAE labor law and employee documentation procedures.</li><li>Confident, quick learner with a passion for HR.</li><li>Proficient in MS Office (Excel, Word, Outlook).</li><li>Strong interpersonal, communication, and problem-solving abilities.</li><li>Fluent in English; knowledge of Hindi and/or Arabic is a plus.</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

HR Assistant

About UsWelcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:This is a full-time on-site Customer Escalation Specialist/Customer Service Representative role located in Dubai at Battmobile. The Conflict Resolution Specialist will be responsible for managing and resolving conflicts between customers, technicians, and other stakeholders, ensuring smooth operations and customer satisfaction on a day-to-day basis.Key Responsibilities:<ul><li>Dispute Resolution &amp; Collaboration with Departments:</li><li>Act as the primary contact for customers facing conflicts or issues regarding battery, if the issue is escalated from the CC.</li><li>Investigate and analyze customer complaints to identify underlying causes.</li><li>Work closely with customer service, product development, and other relevant departments to address and resolve customer conflicts.</li><li>Provide feedback to improve products/services based on customer feedback.</li><li>Identify recurring issues and recommend improvements to processes or products to prevent future conflicts.</li><li>Collaborate with teams to implement preventive measures.</li><li>Maintain open lines of communication with customers throughout the resolution process.</li><li>Follow up with customers after conflict resolution to ensure satisfaction and gather feedback.</li><li>Negative Google reviews management:</li><li>Handling company-wide negative reviews management.</li></ul>Qualifications and Skills:The ideal candidate for the Customer Conflict Resolution Manager role should possess strong interpersonal skills, a keen ability to analyze situations objectively, and a commitment to finding fair and satisfactory resolutions.Benefits:<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthWork Location: In person

Customer Service Representative

About Us: Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in the UAE, serving more than 150,000 satisfied customers. Our services include emergency and preventive car care at customers' locations as well as at our service center in Al Quoz.About the Job: We are looking for a friendly and confident Emirati (UAE National) to join our team as a Customer Service Representative. The main responsibility of this role is to contact customers after they have used our service, gather their feedback, and help us continuously improve our service quality.Key Responsibilities:<ul><li>Conduct post-service calls to customers to check their satisfaction with our services.</li><li>Listen carefully to customer feedback, comments, or complaints and record them clearly.</li><li>Escalate major issues to the relevant department for prompt resolution.</li><li>Assist in identifying trends in customer feedback to help improve service quality.</li><li>Maintain a polite, professional, and friendly tone in all interactions.</li></ul>Requirements:<ul><li>Must be a UAE National (Emirati)</li><li>Good command of spoken and written English</li><li>Strong communication and interpersonal skills</li><li>Basic computer skills and ability to document feedback accurately</li><li>Friendly, patient, and attentive listener</li></ul>How to Apply: If you are interested in joining our team as a Customer Service Representative, please send your resume along with a brief cover letter highlighting your relevant experience to recruiter@battmobile.ae..Job Type: Full-time

Customer Service Representative (Emirati / UAE National)