Qureos Mentor

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 
 Duties and Responsibilities related to the Lobby Hostess role:
 
 
 
 
 <ul>
 <li>
 Act as the first point of contact for all guests entering the lobby, providing a warm, genuine, and culturally appropriate welcome
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 Greet guests with a professional and friendly demeanor, addressing them by name whenever possible to create a personalized experience
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 Gracefully manage the flow of guests in the lobby, preventing congestion and ensuring a smooth and pleasant arrival process.
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 Escort guests to the reception desk, lounge, restaurant, or other hotel facilities as needed
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 Serve as a primary resource for guests, proactively answering inquiries about hotel services, facilities, local attractions, and events in Doha
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 Assist guests with reservations for hotel restaurants, spa treatments, or other internal services.
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 Provide clear and accurate directions within the hotel and to external destinations.
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 Handle guest requests promptly and efficiently, or direct them to the appropriate department (e.g., Front Desk, Bell Desk).
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 Assist guests with transportation inquiries, coordinating with the doorman or valet services
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 Maintain the impeccable presentation and ambiance of the lobby area, ensuring it is always clean, tidy, and welcoming
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 Monitor the lobby environment, reporting any issues such as lighting problems, temperature discomfort, or maintenance needs to the relevant departments
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 Coordinate with the Door Hosts to ensure seamless handling of guest arrivals, departures, and luggage
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 Communicate effectively with the Front Desk and Guest Relations teams to anticipate the arrival of VIPs or guests with special requirements
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 Manage waiting lists for restaurants or events hosted in the lobby area
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 Maintain a log of guest feedback, comments, and concerns, reporting important information to management
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 Assist with light administrative tasks as directed by the Front Office Manager
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 Stay updated on all hotel promotions, daily events, and operational changes to provide accurate information to guests
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a relevant degree or diploma in Hospitality or Tourism management
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 <li>
 Minimum 2 years work experience in hotel operations
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 <li>
 Good customer service, communications and interpersonal skills are a must
 </li>
 </ul>
</div>

Lobby Hostess

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the
 
 Assistant Manager - Security
 
 role:
 
 
 
 <ul>
 <li>
 Support with the daily operations of the security department
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 Regularly inspect and maintain security equipment.
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 Conduct investigations and prepare incident reports.
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 Enforce hotel security policies and procedures.
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 Ensure the safety and well-being of hotel guests and colleagues
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 Conduct regular drills and training for colleagues on emergency procedures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a professional diploma or certificate in Safety and Security
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 <li>
 Minimum 2 years work experience as Assistant Security Manager, or Senior Security Officer in larger operation
 </li>
 <li>
 Good practical, operational and adequate administrative skills are an asset
 </li>
 </ul>
</div>

Assistant Manager - Security (Arabic Speaker)

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Manager - Housekeeping role:
 
 
 
 <ul>
 <li>
 Assist the Housekeeping Manager in overseeing and managing all daily operations of the Housekeeping department, including guest rooms, public areas, laundry, and staff facilities.
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 Conduct regular and rigorous inspections of guest rooms, suites, VIP areas, and public spaces to ensure they meet the hotel's impeccable standards of cleanliness, maintenance, and presentation.
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 Supervise and manage specialized cleaning programs, such as deep cleaning schedules, carpet shampooing, and marble polishing.
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 Ensure strict adherence to all health, safety, and hygiene (HACCP) protocols throughout the department.
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 Manage the evening turndown service, ensuring it is performed efficiently and to the highest standard for all occupied rooms.
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 Assist in creating staff schedules, assigning daily duties, and managing departmental payroll and overtime.
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 Train, coach, and mentor housekeeping supervisors and attendants, providing continuous guidance and feedback to enhance their performance.
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 Conduct performance appraisals, identify training needs, and handle employee counseling and disciplinary procedures in coordination with HR.
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 Lead daily briefings and team meetings to communicate goals, special requests, and hotel occupancy status, fostering a positive and motivated work environment.
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 Manage and control inventory levels for all housekeeping supplies, including linens, towels, guest amenities, and cleaning chemicals, placing orders as needed.
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 Assist the Housekeeping Manager in preparing the annual departmental budget and actively work to control costs and manage expenses within the allocated budget.
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 Prepare and maintain accurate records and reports, such as room occupancy, discrepancy reports, and maintenance logs.
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 Oversee the "lost and found" procedure, ensuring all items are logged, stored securely, and handled according to hotel policy.
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 Address and resolve any guest complaints or special requests related to housekeeping with professionalism, empathy, and efficiency.
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 Liaise closely and maintain seamless communication with the Front Office team to ensure accurate and timely updates on room statuses (clean, inspected, out-of-order).
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 Coordinate effectively with the Engineering/Maintenance department to report any defects and ensure prompt repairs are completed in guest rooms and public areas.
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 Collaborate with other departments, such as F&amp;B and Events, to meet their specific housekeeping requirements for functions and outlets.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years work experience as Assistant Manager or Team Leader - Housekeeping
 </li>
 <li>
 Good communication and customer relations skills
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 <li>
 Preferably female candidate
 </li>
 </ul>
</div>

Assistant Manager - Housekeeping

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Manager - Engineering role:
 
 
 
 <ul>
 <li>
 Oversee the hotel's daily preventive and reactive maintenance program, managing work orders through a CMMS to ensure tasks are completed efficiently.
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 Lead, schedule, and provide hands-on training for a multidisciplinary team of technicians (HVAC, electrical, plumbing, etc.).
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 Conduct daily team briefings to assign tasks and ensure smooth shift handovers between engineering staff.
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 Manage and monitor the hotel&rsquo;s Building Management System (BMS) to optimize energy, water, and utility consumption.
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 Supervise the regular maintenance and operation of critical assets, including chillers, boilers, generators, and swimming pool equipment.
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 Ensure all Fire, Life &amp; Safety (FLS) systems are tested and maintained in full compliance with Qatar Civil Defence Department (QCDD) standards.
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 Develop and conduct regular safety training and drills for the engineering team to ensure preparedness for any emergency.
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 Act as a key contact for guest-related maintenance issues, ensuring prompt, professional, and discreet resolution with minimal guest disruption.
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 Manage service contracts and relationships with third-party vendors for specialized equipment like elevators, kitchen systems, and fire suppression.
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 Control the inventory of spare parts, tools, and supplies, and assist the Chief Engineer in preparing the annual departmental budget and CapEx proposals.
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 Prepare regular operational reports on team productivity, energy consumption, project status, and incidents for senior management.
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 Coordinate closely with Housekeeping and the Front Office to schedule room maintenance and projects, ensuring rooms are returned to service promptly.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally the candidate should have a degree or diploma in Electrical / Mechanical Engineering and/or Building Management
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 Knowledge in preventive maintenance program and special projects will be valuable.
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 Technical knowledge of air conditioning, ventilation, refrigeration systems, fire main systems, sprinklers, water/waste treatment or hydraulics will be an advantage.
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 </ul>
</div>

Assistant Manager - Engineering

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Housekeeping Manager role:
 
 
 
 <ul>
 <li>
 Leading and managing the housekeeping department to uphold exceptional standards of cleanliness, organization, and guest satisfaction and feedback
 </li>
 <li>
 Develop and implement cleaning schedules, procedures, and standards to maintain high levels of cleanliness and hygiene throughout the property
 </li>
 <li>
 Monitor and manage inventory of cleaning supplies, linens, and amenities to ensure adequate stock levels
 </li>
 <li>
 Train, coach and mentor the housekeeping team to ensure adherence to cleaning protocols and brand standards
 </li>
 <li>
 Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance
 </li>
 <li>
 Collaborate with other departments, including front office and engineering, to ensure seamless guest experiences
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Preferably female candidate
 </li>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism management
 </li>
 <li>
 Minimum 2 years work experience as Housekeeping Manager, or Assistant Housekeeping Manager in larger operation
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must
 </li>
 </ul>
</div>

Assistant Housekeeping Manager

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Team Leader - Engineering
 
 
 role:
 
 
 
 <ul>
 <li>
 Provide guidance and direction to the engineering team, ensuring that colleagues are motivated, engaged, and equipped to perform their duties effectively.
 </li>
 <li>
 Support the Director of Engineering and Engineering Manager with the day to day running of the department
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 <li>
 Lead troubleshooting efforts to identify and resolve maintenance issues in a timely manner, minimizing disruptions to operations
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 Mentor and train maintenance colleagues, fostering a culture of continuous learning and improvement within the team
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 Manage maintenance inventory, ensuring that necessary parts and supplies are available to support maintenance activities
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 <li>
 Ensure compliance with safety regulations and standards, promoting a safe working environment for all team members
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Holder of an official trade certificate or diploma in engineering, with a minimum of 2 years of work experience as an engineer in a hotel or a similar large building/complex with central plant.
</div>

Team Leader - Engineering

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Manager - Front Office (Night) role:
 
 
 
 <ul>
 <li>
 Supporting the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring high levels of guest satisfaction and that KPIs are achieved
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 <li>
 Taking an active lead in the hiring and development of the Front Office team, ensuring departmental objectives are set and feedback is provided on a regular basis
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 Being responsible for running shifts and supervising the team to ensure a seamless guest experience
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 <li>
 Overseeing Front Office operations in the absence of the manager
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism Management
 </li>
 <li>
 Previous experience in hotel Front Office management within the luxury segment is essential
 </li>
 <li>
 Excellent leadership, communication, interpersonal, and guest service skills are required
 </li>
 </ul>
</div>

Assistant Manager - Front Office (Night)

Join ANdAZ and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.