Qureos Mentor

AAA Auto Club Enterprises

As our Data Engineer, you will function as a consultant between our technology unit and other business units to understand their challenges. You’ll ask questions and present ideas that enable them to solve those data problems with code. Our team is 100% remote, but you must be willing to travel 2 days a month for team meetings.
 
To thrive in this role, you must understand how to query and process large data sets of 200,000 rows or more, ideally in SQL. You must also have functional knowledge of at least 1 programming language like Python. Be prepared to share an example of how you have worked with multiple tables to develop a solution to a business problem (real or hypothetical for more junior candidates).
 
What You’ll Do
 Every day you will begin with a set of technical specifications to begin coding solutions to issues across the business. Our team’s success isn’t just implementing the code but seeing that those insights are implemented by the business, and they have the necessary tools to accomplish the goal. More senior Data Scientists will write these technical specifications while junior applicants are doing the work to translate specs into functional code.
 Ask questions and do quality testing to understand if the solution meets the objectives of the business or the goal we set for the business. You will work side-by-side with the business to make sure it works as expected, not just as designed.
 
What You’ll Need
 To thrive in this role, you must have a passion for problem-solving using data. Your experience in querying the high volumes of data and doing the data analysis must inform how you design solutions that align with the business objectives.
 Being proficient with SQL and programming languages such as Python and Spark is a must.
 Experience with data integration from different sources into Big Data systems is preferable.
 Experience quality testing and coding. These solutions will deploy across products that are important to our customers and the business. They must be high-quality and functional.
 A willingness to collaborate. Our best work is done when we work together - either with non-technical or technical leads. You should be interested in learning from others regardless of their role in the organization.
 You have worked previously with an Agile team or understand these concepts. You expect to participate in daily standup meetings, you’ll complete your projects or stories during our sprints.
 #LI-KA1
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify

D & A Data Engineer

Job Summary
 
The Claims Senior Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, claims resolution and negotiation strategies of moderate complexity claims in compliance with established company technical and customer service best Practices. Under limited supervision, works within specific limits and authority to resolve claims with well-defined procedures.
 
Job Duties
 
Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address moderate-complexity coverage issues.
 
Identify and obtain statements from insureds, claimants and witnesses. Conduct investigations to determine liability and damages and differentiate between allegations and facts.
 
Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimates, property, material damage, liability, total loss evaluations, analysis of claims, claims technology, and tool usage.
 
Coordinate with internal and external departments as required.
 
Respond quickly to customer needs and inquiries.
 
Overtime and holiday hours may be required
 
Qualifications
 
Bachelors Equivalent combination of education and experience Preferred
 
1-3 years Claims handling experience. Required
 
Working knowledge of claims administration best practices and procedures.
 
Understanding of vehicle repair processes and procedures
 
Knowledge of fault assessment, negligence and subrogation principles required.
 
Knowledge of Microsoft Office suite, general computer software and claims software.
 
Organization and planning recognition skills required.
 
Oral and written communication skills required.
 
Interpersonal skills required.
 
Property and Casualty Insurance License, valid in selling state - Issued by State Preferred
 
May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days Preferred
 
Travel Requirements
 
Occasional travel to off-site business meetings or conferences.
 
The starting pay range for this position is: 
$28.93 - $38.53
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Senior Auto Adjuster

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
 
Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months
 
Weekend Shift Differential: earn an additional 10% = $20.74 per hour
 
Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)
 
Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing
 
Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure
 
Advancement Opportunities
 
What You Will Do: 
Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
 
Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
 
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
 
Relay critical information to the internal and external teams to expedite the dispatching process.
 
Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
 
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
 
Work-From-Home Requirements: 
Dedicated, quiet workspace without interruptions.
 
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
 
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
 
Regular attendance in virtual team meetings and training sessions.
 
Availability during standard business hours and flexibility for possible shift adjustments.
 
What You Will Need: 
Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
 
Ability to provide excellent customer service and thrive in a high-volume call environment.
 
Excellent communication skills, both verbal and written.
 
Empathy and a strong desire to help those in distress.
 
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
 
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
 
Proficiency in Microsoft Teams and Outlook.
 
High School diploma, GED or equivalent.
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify

Call Center Representative - Roadside Assistance

Job Summary
 
This position handles moderate to complex claims matters involving homeowner property insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, damages evaluation, negotiation strategies, and claims resolution of moderate to complex claims. The position employs discretion and independent judgment to ensure compliance with state and federal law and established company Best Practices.
 
Job Duties
 Identify and obtain statements from insureds, vendors and witnesses. Conduct phone and/or field investigations to determine coverage and damages and differentiate between allegations and facts in each loss.
 Communicate and interact with a variety of individuals. Explain benefits, coverages, and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address moderate complexity coverage issues.
 Evaluate and determine claim values upon receipt and assessment of property damage data.
 Negotiate within settlement authority with insureds to resolve first claims.
 Update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.
 Control expenses for areas of responsibility.
 Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability. Objectively discern and address issues that may be questioned in audit. Coordinate with internal and external departments as required.
 May attend and participate in legal proceedings.
 Respond quickly and effectively to customer needs and problems.
 
Qualifications
 Bachelors Equivalent combination of education and experience
 4-6 years Prior claims handling experience. Required
 4-6 years Property claims administration experience. Preferred
 1-3 years Experience in the construction industry. Preferred
 Working knowledge of claims administration best practices and procedures.
 Moderate knowledge of insurance, fault assessment, negligence and subrogation principles required.
 Comprehensive understanding of vehicle and building repair procedures and third-party liability issues.
 Working knowledge of Microsoft Office suite, general computer software and claims software.
 Moderate leadership skills necessary.
 Advanced organization and planning recognition skills required.
 Advanced oral and written communication skills required.
 Advanced interpersonal skills required.
 Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 An insurance/claims adjuster license may be required for claims administration in specific states.
 
Travel Requirements
 Claims field duties may involve company car usage and local travel to inspect accident scenes or first-party homeowner losses.
 
The starting pay range for this position is: 
$80,100.00 - $107,000.00
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Field Senior Property Adjuster

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Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify

Claims Attorney 4 Hourly

This entry-level position provides legal representation for Exchange policyholders to protect their interests in the defense of personal injury and/or property damage lawsuits. The position also provides legal representation for the Exchange to defend and/or protect its interest in subrogation actions, medical payment reimbursement, and other legal actions. In addition, this position provides legal research and opinions to the business units of the Exchange.
 
Job Duties
 
Analyzes cases to determine all pertinent facts and develop appropriate legal theories/strategies in the defense of lawsuits. Identifies potential exposure to policyholders or the Exchange. Develops and implements appropriate discovery plans and motions, as needed. This includes propounding and answering written discovery, subpoenas, and review of records, taking depositions, and drafting and opposing motions.
 
Prepares for, attends, and defends all court proceedings related to cases including trials. Will also prepare for and attend mediations and arbitrations.
 
Regularly communicates to management an overview of the case facts. Identifies issues of liability and damages, sets forth legal defenses and strategy recommendations, provides discovery plans, and provides opinions on value or any other pertinent information. Regularly communicates with policyholders and claims representatives regarding development of specific cases. Communication includes providing written summaries of discovery, depositions, records and significant developments on cases.
 
Researches and prepares legal opinions on any unique issues arising from the handling of a case, including coverage (Missouri).
 
Participates in negotiation and settlement of cases on behalf of the Exchange or its policyholders with outside parties/entities. Collects settlement amounts.
 
Performs other duties and responsibilities as assigned or required.
 
Defense of the file requires basic understanding of the law and its proper application to the facts of the case. Incumbent evaluates cases for both liability and value, and makes decisions in collaboration with Claims on the legal strategy. Regularly seeks guidance from Managing Attorneys especially on complex issues, or in preparation for trial or arbitration.
 
Qualifications
 
JD Required
 
1-3 years Insurance defense law Preferred
 
Insurance background helpful, but not required.
 
Some knowledge of trial procedures and the rules of the evidence.
 
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 
#LI-LG1
 
The starting pay range for this position is: 
$92,600.00 - $123,600.00
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Attorney

Job Summary
 
The Claims Senior Casualty Adjuster handles moderate to high complexity claims involving material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, negotiation strategies and claims resolution of moderate to high complexity claims. Employs discretion and independent judgment to ensure compliance with state and federal law, and with established company, technical, and customer service best practices. Under general supervision, works within specific limits of authority to resolve claims.
 
Job Duties
 
Conduct phone and/or field investigations to determine liability and damages. May attend and participate in legal proceedings. Identify and obtain statements from insureds, claimants and witnesses.
 
Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address moderate complexity coverage issues.
 
Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.
 
Negotiate within settlement authority with insureds and claimants to resolve first and third party claims.
 
Update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.
 
Control expenses for areas of responsibility.
 
Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.
 
Respond quickly to customer needs and problems.
 
Independently resolve claims within authority level.
 
Qualifications
 
Bachelors Equivalent combination of education and experience Preferred
 
7-9 years Prior claims handling experience. Preferred
 
4-6 years Property, Auto, Casualty or relevant claims administration experience. Required
 
Comprehensive knowledge of claims administration best practices and procedures.
 
Advanced knowledge of insurance, fault assessment, negligence and subrogation principles required.
 
Comprehensive understanding of building and vehicle repair procedures and third-party liability issues.
 
Advanced knowledge of Microsoft Office suite, general computer software and claims software.
 
Advanced organization and planning recognition skills required.
 
Advanced oral and written communication skills required.
 
Advanced interpersonal skills required.
 
Advanced leadership skills among peers required.
 
Exhibit proficiency and understanding of medical terminology and causality
 
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
 
Associate in Claims - Insurance Institute of America Preferred
 
An insurance/claims adjuster license may be required for claims administration in specific states.
 
Travel Requirements
 
Occasional travel to business meetings or conferences.
 
The starting pay range for this position is: 
$38.64 - $51.46
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Senior Casualty Adjuster

Join AAA Auto Club Enterprises and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.