Qureos Mentor

AAA Auto Club Enterprises

AAA Auto Club Enterprises is a federation of not-for-profit motor clubs in the U.S., serving over 62 million members for more than a century. The organization operates in 21 states, employing over 14,000 people and collaborating with numerous independent businesses to provide various services and benefits to its members. With more than 300 branches and 23 call centers, AAA delivers essential services such as roadside assistance, insurance, and travel agency services, while also focusing on community engagement and employee satisfaction.

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Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify

Claims Attorney 4 Hourly

This entry-level position provides legal representation for Exchange policyholders to protect their interests in the defense of personal injury and/or property damage lawsuits. The position also provides legal representation for the Exchange to defend and/or protect its interest in subrogation actions, medical payment reimbursement, and other legal actions. In addition, this position provides legal research and opinions to the business units of the Exchange.
 
Job Duties
 
Analyzes cases to determine all pertinent facts and develop appropriate legal theories/strategies in the defense of lawsuits. Identifies potential exposure to policyholders or the Exchange. Develops and implements appropriate discovery plans and motions, as needed. This includes propounding and answering written discovery, subpoenas, and review of records, taking depositions, and drafting and opposing motions.
 
Prepares for, attends, and defends all court proceedings related to cases including trials. Will also prepare for and attend mediations and arbitrations.
 
Regularly communicates to management an overview of the case facts. Identifies issues of liability and damages, sets forth legal defenses and strategy recommendations, provides discovery plans, and provides opinions on value or any other pertinent information. Regularly communicates with policyholders and claims representatives regarding development of specific cases. Communication includes providing written summaries of discovery, depositions, records and significant developments on cases.
 
Researches and prepares legal opinions on any unique issues arising from the handling of a case, including coverage (Missouri).
 
Participates in negotiation and settlement of cases on behalf of the Exchange or its policyholders with outside parties/entities. Collects settlement amounts.
 
Performs other duties and responsibilities as assigned or required.
 
Defense of the file requires basic understanding of the law and its proper application to the facts of the case. Incumbent evaluates cases for both liability and value, and makes decisions in collaboration with Claims on the legal strategy. Regularly seeks guidance from Managing Attorneys especially on complex issues, or in preparation for trial or arbitration.
 
Qualifications
 
JD Required
 
1-3 years Insurance defense law Preferred
 
Insurance background helpful, but not required.
 
Some knowledge of trial procedures and the rules of the evidence.
 
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 
#LI-LG1
 
The starting pay range for this position is: 
$92,600.00 - $123,600.00
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Attorney

Job Summary
 
The Claims Senior Casualty Adjuster handles moderate to high complexity claims involving material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, negotiation strategies and claims resolution of moderate to high complexity claims. Employs discretion and independent judgment to ensure compliance with state and federal law, and with established company, technical, and customer service best practices. Under general supervision, works within specific limits of authority to resolve claims.
 
Job Duties
 
Conduct phone and/or field investigations to determine liability and damages. May attend and participate in legal proceedings. Identify and obtain statements from insureds, claimants and witnesses.
 
Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address moderate complexity coverage issues.
 
Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.
 
Negotiate within settlement authority with insureds and claimants to resolve first and third party claims.
 
Update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.
 
Control expenses for areas of responsibility.
 
Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.
 
Respond quickly to customer needs and problems.
 
Independently resolve claims within authority level.
 
Qualifications
 
Bachelors Equivalent combination of education and experience Preferred
 
7-9 years Prior claims handling experience. Preferred
 
4-6 years Property, Auto, Casualty or relevant claims administration experience. Required
 
Comprehensive knowledge of claims administration best practices and procedures.
 
Advanced knowledge of insurance, fault assessment, negligence and subrogation principles required.
 
Comprehensive understanding of building and vehicle repair procedures and third-party liability issues.
 
Advanced knowledge of Microsoft Office suite, general computer software and claims software.
 
Advanced organization and planning recognition skills required.
 
Advanced oral and written communication skills required.
 
Advanced interpersonal skills required.
 
Advanced leadership skills among peers required.
 
Exhibit proficiency and understanding of medical terminology and causality
 
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
 
Associate in Claims - Insurance Institute of America Preferred
 
An insurance/claims adjuster license may be required for claims administration in specific states.
 
Travel Requirements
 
Occasional travel to business meetings or conferences.
 
The starting pay range for this position is: 
$38.64 - $51.46
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Senior Casualty Adjuster

Job Summary
 
This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures.
 
Job Duties
 
Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
 
Conduct investigations to determine liability and damages and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses.
 
Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.
 
Coordinate with internal and external departments as required.
 
Respond quickly to customer needs and inquiries.
 
Overtime and holiday hours may be required.
 
Qualifications
 
Bachelors Equivalent combination of education and experience Preferred
 
No prior claims experience.
 
Knowledge of Microsoft Office suite and general computer software.
 
Organization and planning recognition skills required.
 
Oral and written communication skills required.
 
Interpersonal skills required.
 
Property and Casualty Insurance License, valid in selling state - Issued by State
 
May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days
 
The starting pay range for this position is $25.48 – $28.03 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Auto Adjuster

The Senior Actuarial Analyst will take a primary role in developing rate proposals and performing loss reserves analyses of personal auto and homeowner’s insurance.
 
What You’ll Do: 
You will perform data gathering, calculations and analyses required to support development of rates and rating plans, reviews of reserves, insurance department data calls and other actuarial projects.
 
You’ll submit requests to prepare insurance related data files.
 
You will import data from extracts or the Actuarial Data Warehouse into computer applications to generate reports. Analyze data using software applications.
 
You’ll review results and make preliminary decisions.
 
You will present results and recommendations to management using rules and within philosophy defined by management.
 
You’ll also work on special predictive modeling projects as needed.
 
What You’ll Need: 
Must hold at least a bachelor’s degree in mathematics, statistics, actuarial science or related discipline.
 
Have completed a minimum of five actuarial exams and plan to continue to complete examinations required to obtain fellowship in the Casualty Actuarial Society.
 
To thrive in this role, candidates must have at least three years of experience in pricing and/or reserving. Experience in special predicting modeling projects is desirable.
 
Strong knowledge of Microsoft Excel, Word and Access are required.
 
Knowledge of SQL, SAS or R are desirable.
 
#LI-DF1
 
The starting pay range for this position is: 
$109,500.00 - $146,200.00
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Actuarial Senior Analyst

Job Summary
 
This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
 
Job Duties
 
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
 
Coach and counsel employees on performance in a responsive and timely manner.
 
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
 
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
 
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
 
Maintain knowledge of current industry developments and best practices.
 
Participate in committees and projects that will support the organization's goals and objectives.
 
Qualifications
 
Bachelors Equivalent combination of education and experience Preferred
 
4-6 years Automotive Claims handling Required
 
1-3 years Supervisory Preferred
 
Advanced organizational, planning and delegation skills critical.
 
Advanced oral and written communication skills necessary.
 
Advanced interpersonal skills essential.
 
Ability to effectively lead change required.
 
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
 
Travel Requirements
 
Occasional travel to off-site business meetings or conferences.
 
The starting pay range for this position is: 
$92,600.00 - $123,600.00
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Automotive Team Manager - Total Loss

This position supports the Auto Physical Damage Operation by providing material damage claims handling for insurance policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include analyzing and evaluating vehicle damage to assist in writing estimates, reviewing estimates, validating compliance and determining repair costs. Communication with members, vehicle owners, body shops and others will be required pertaining to repair process and costs. Works within specific limits and authority to resolve claims with well-defined procedures. Work typically includes repairs and total loss estimation of moderate to significant complexity.
 
Qualifications: 
Advanced understanding of automotive repair processes, vehicle systems and damage assessment.
 
Ability to accurately estimate repair costs and a detailed understanding of estimating software platforms.
 
Knowledge of Microsoft Office suite, general computer software and advanced line of business
 
Technical software skills required. (CCC Estimating Platform)
 
Excellent organization and planning recognition skills required
 
Excellent oral and written communication skills required
 
Interpersonal skills required
 
Customer service experience required
 
Judgment/Decision making. Ability to identify and resolve complex issues related to damage assessment and repair cost.
 
Commitment to continuous education
 
Must be flexible to assist on Catastrophe duty within the extended organization.
 
The starting pay range for this position is: 
$35.94 - $47.87
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Auto Physical Damage Appraiser - Field

Join AAA Auto Club Enterprises and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.