Qureos Mentor

AAA Auto Club Enterprises

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.
 
If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
 
What We Offer
 
Starting Pay: $23.00 – $25.00/hour
 
Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
 
Location Requirement: must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232
 
Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am-7:00pm. If training is scheduled on a Saturday, a weekday off will be provided.
 
Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.
 
Comprehensive Benefits Package
 
Growth & Advancement Opportunities
 
What You’ll Do
 
Answer inbound calls and assist members with questions related to AAA memberships
 
Deliver personalized, proactive solutions and recommend valuable products and services
 
Engage with members using strong communication and a friendly, problem-solving mindset
 
Think quickly and critically to resolve issues—this is not a scripted environment
 
Navigate multiple systems and tools while actively listening and multitasking
 
Maintain a positive, can-do attitude in a fast-paced and evolving environment
 
Participate in ongoing coaching and development to continually enhance your performance
 
Work-From-Home Requirements
 
Dedicated, quiet workspace without interruptions.
 
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
 
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
 
Regular attendance in virtual team meetings and training sessions.
 
Availability during standard business hours and flexibility for possible shift adjustments.
 
What You’ll Need
 
Prior customer service experience (recent call center experience preferred)
 
Spanish fluency is a plus!
 
Excellent communication skills (written, verbal, and listening)
 
Ability to multitask and navigate computer systems in real time
 
A flexible, “can-do” mindset and willingness to adapt to change
 
High school diploma or GED
 
Ability to pass a background check and drug screening
 
Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify

Customer Service Representative - Insurance

Job Summary
 
This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position requires the handling of claims of low to moderate complexities. The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage evaluation, claims resolution and negotiation strategies. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines.
 
Job Duties
 
Conduct phone investigations to determine coverage and damages. Identify and obtain statements from insureds, vendors, and witnesses. Responsible for maintaining proper activities and service levels.
 
Communicate and interact with a variety of individuals, including members, insureds and claimants. Explain policy coverages, benefits, and claims process either verbally and/or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address common coverage issues.
 
Evaluate, assess, make decisions, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, loss of use, and claims technology and tool usage.
 
Coordinate with internal and external departments as required.
 
May attend and participate in legal proceedings.
 
Respond quickly to insured needs and problems.
 
Qualifications
 
Bachelors Equivalent combination of education and experience
 
1-3 years Prior claims handling experience. Required
 
4-6 years Property claims handling experience Preferred
 
Working knowledge of claims administration best practices and procedures.
 
General knowledge of fault assessment, negligence and subrogation principles desired.
 
Working knowledge of Microsoft Office suite, general computer software and claims software.
 
Moderate organization and planning recognition skills required.
 
Moderate oral and written communication skills required.
 
Moderate interpersonal skills required.
 
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 
An insurance/claims adjuster license may be required for claims administration in specific states.
 
The starting pay range for this position is $25.48 – $28.03 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Property Adjuster

Job Summary
 This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of high complexity. The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage and damages evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines.
 
Job Duties
 Identify and obtain statements from insureds, claimants and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining proper activities and service levels.
 
Communicate and interact with a variety of individuals, including members, insureds, claimants, and vendors, as well as coordinating with internal and external departments. Explain policy coverages, benefits, and claims process verbally and/or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address complex coverage and subrogation issues.
 
Evaluate, assess, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, coverage, loss of use, arbitration responses, damage evaluations, and claims technology and tool usage. Objectively discern and address issues that may be questioned in an audit.
 
Mentor and assist with the training of less experienced personnel within the Claims promotional/development guidelines and provide coaching in files.
 May attend and participate in legal proceedings. Direct and interact with in-house and outside counsel on litigated files. Provide sworn expert testimony in Courtroom or Deposition settings.
 
Prepare comprehensive formal reporting on high-profile claims to senior management.
 
Respond quickly to customer needs and problems.
 Qualifications
 Bachelors Equivalent combination of education and experience Preferred
 7-9 years Prior claims handling experience. Required
 
7-9 years Property claims administration experience. Preferred
 Working knowledge of claims administration best practices and procedures.
 
Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation principles required.
 
Advanced knowledge of Microsoft Office suite, general computer software and claims software.
 
Comprehensive understanding of building and vehicle repair procedures and third-party liability issues.
 
Advanced leadership skills among peers required.
 
Advanced organization and planning recognition skills required
 
Advanced oral and written communication skills required.
 
Advanced interpersonal skills required.
 Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
 
Associate in Claims - Insurance Institute of America Preferred
 An insurance/claims adjuster license may be required for claims administration in specific states.
 
Travel Requirements
 Occasional travel to off-site business meetings or conferences. (5% proficiency)
 
The starting pay range for this position is $78,200 - $104,100 annually. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify

Claims Complex Property Adjuster

Join AAA Auto Club Enterprises and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AAA Auto Club Enterprises

About Company

Customer Service Representative - Insurance

Claims Property Adjuster

Claims Complex Property Adjuster