Qureos Mentor

AAA Auto Club Enterprises

This position supports the Auto Physical Damage Operation by providing material damage claims handling for insurance policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include analyzing and evaluating vehicle damage to assist in writing estimates, reviewing estimates, validating compliance and determining repair costs. Communication with members, vehicle owners, body shops and others will be required pertaining to repair process and costs. Works within specific limits and authority to resolve claims with well-defined procedures. Work typically includes repairs and total loss estimation of moderate to significant complexity.
 
Qualifications: 
Advanced understanding of automotive repair processes, vehicle systems and damage assessment.
 
Ability to accurately estimate repair costs and a detailed understanding of estimating software platforms.
 
Knowledge of Microsoft Office suite, general computer software and advanced line of business
 
Technical software skills required. (CCC Estimating Platform)
 
Excellent organization and planning recognition skills required
 
Excellent oral and written communication skills required
 
Interpersonal skills required
 
Customer service experience required
 
Judgment/Decision making. Ability to identify and resolve complex issues related to damage assessment and repair cost.
 
Commitment to continuous education
 
Must be flexible to assist on Catastrophe duty within the extended organization.
 
The starting pay range for this position is: 
$35.94 - $47.87
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Auto Physical Damage Appraiser - Field

As a Scrum Master 2, you will play a key role in fostering the adoption and approach using Scrum methodologies, advocating for its principles and practices across the teams and product. You will guide the teams in adopting and fully utilizing the Scrum framework, facilitating Scrum ceremonies, removing impediments, and promoting collaboration across teams and products to optimize workflow.
 
As an enabling leader, you will coach the team to self-organize and improve delivery through strong planning, dependency coordination, and transparent sprint/release reporting. You will remove impediments, manage risks, and align stakeholders on priorities and trade-offs to drive continuous improvement and deliver value in 2-week Sprint cycles.
 
What You Will Do
 Facilitate Scrum ceremonies (planning, daily standups, reviews, retrospectives) and promote adherence to Scrum principles and team working agreements.
 Support sprint execution and delivery outcomes through sprint goals, release planning support, milestone tracking, and delivery transparency.
 Coach the team to build self-management, collaboration, and continuous improvement behaviors.
 Use delivery metrics (e.g., throughput, cycle time, predictability, burn trends) to inspect and adapt ways of working.
 Identify and remove impediments; manage risks and escalate systemic issues when needed (without individual attribution).
 Partner closely with the Product Owner, Engineering/Delivery Leads, QA, DevOps, Architects, and stakeholders to coordinate dependencies and align milestones.
 Communicate status, outcomes, and trade-offs clearly; help manage stakeholder expectations.
 
What You Will Need
 Experience serving as a Scrum Master or Agile delivery lead for software or technology teams.
 Strong facilitation skills, ability to coach team dynamics, and proven conflict-resolution capability.
 Working knowledge of backlog refinement, sprint/release planning, dependency management, and delivery reporting.
 Comfort operating in regulated or governance-driven environments; able to support audit/compliance artifacts.
 Familiarity with Jira (boards, dashboards, reporting) and Confluence (team documentation); comfortable facilitating in tools like Microsoft Teams.
 Basic understanding of CI/CD and DevOps practices to support flow and release readiness conversations.
 Preferred: CSM, PSM I/II, SAFe SSM, and/or ITIL Foundation (or equivalent).
 
#LI-LD1
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify

Scrum Master 2

Join AAA Auto Club Enterprises and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AAA Auto Club Enterprises

About Company

Auto Physical Damage Appraiser - Field

Scrum Master 2