Qureos Mentor

AAA Northeast

<p></p><div><p>Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?<br>
<br>
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It&rsquo;s why we&rsquo;ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.<br>
<br>
The Roadside Service Tech Flatbed is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle. Flatbed Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure personal safety, member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member's vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations; promote AAA products and services; ensure complete resolution of member issues. Flatbed Technicians achieve club performance standards for go rates and membership satisfaction.</p><p>
</p><p><b>Compensation:</b> The pay range for this position is $21.50 - $25.75 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.
</p><p></p><p>Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am.
</p><p>Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm.
</p><p>Additional $1 per hour shift differential for working weekend hours. Differentials can be combined.
</p><p></p><p><b>Shift: </b>Monday 3 pm - 9 pm</p><p><b><br>
What you will do:</b></p><ul><li>
Accepts calls and responds to Dispatch or members with ETA to destination. Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation. Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.</li><li>
Provides efficient minor mechanical assistance (if trained and equipped) and towing service: Asks probing questions to help diagnose probable causes of breakdowns. Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation. Provides battery boost as appropriate; follows all safety procedures. If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer&rsquo;s specifications, as appropriate.</li><li>
Maintains AAA high standard of service and image: Maintains service vehicle and equipment in good safe working order (conduct safety checks). Maintains inventory of tools and products to ensure all service calls can be completed. Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage. Maintains a professional image (self and vehicle) to positively represent the AAA brand. Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures). Operates in vehicle MDC computer to receive and update information regarding calls. Collects Club revenue through cash and credit cards accurately based on services rendered. Safeguard confidential information and follow proper guidelines on paperwork according to Club policies.</li><li>
Promotes AAA products and services: Educates members on AAA battery replacement service and refers call to appropriate technician. Promotes other AAA products and services. Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car).</li><li>
Ability to work independently with little face-to-face contact with other members of the service team. Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation.</li><li>
Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.</li><li>
Working under pressure, in busy circumstances, with various traffic conditions, weather conditions</li><li>
Other duties may be assigned.</li></ul><div><b>
Education</b></div><p>
</p><div><ul><li>High School Diploma or GED required</li></ul></div><p>
</p><p></p><div><b>Experience</b></div><p>
</p><div><ul><li>At least 21 years of age required and</li><li>
Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting required</li></ul></div><div><b>
Licenses and Certifications</b></div><div><ul><li>
Active and valid driver&rsquo;s license issued by only one state or jurisdiction Required and</li><li>
DOT card pre-hire and as a current employee within 1 Year Required and</li><li>
Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy Required</li></ul></div><div>
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran&rsquo;s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.</div></div>

Roadside Assistance Driver - Flatbed

<div><p>AAA Northeast is looking for a creative and enthusiastic college student to join our summer internship program. This internship offers hands-on experience in managing and growing social media channels, creating content, and supporting paid advertising campaigns. This role is perfect for someone looking to learn the ins and outs of social media marketing in a supportive, team-oriented environment.</p><p>
</p><p></p><p><b>What you will do:</b></p><ul><li>
Collaborate with the marketing team on creative campaigns and brainstorm new ways to engage our audience</li><li>
Assist in creating engaging content across social media platforms, including Instagram, Facebook, LinkedIn, TikTok, and YouTube</li><li>
Help create and edit short-form video content, including Instagram Reels, TikToks, and Stories</li><li>
Support the paid social media team by helping with campaign set up, optimizations and performance reporting across various social platforms (Meta, Pinterest, and Reddit)</li><li>
Research social media trends, emerging platforms, and competitor activity to inspire new content ideas</li><li>
Gain knowledge of paid social media best practices and industry developments</li></ul><p><b>
What you will need:</b></p><ul><li>
Currently pursuing or recently completing a degree in Marketing, Communications, Digital Media, or a related field</li><li>
Strong interest in social media, digital marketing, and content creation</li><li>
Familiarity with social platforms and basic social media tools (Facebook Business Manager and Creator Studio, TikTok, Instagram, LinkedIn, YouTube)</li><li>
Basic video editing skills are a plus (e.g., Canva, CapCut, Adobe)</li><li>
Strong communication, creativity, and organizational skills</li><li>
Positive attitude, willingness to learn, and ability to take initiative</li></ul><p>
</p><p>Created something you&rsquo;re proud of? We&rsquo;d love to see it! Include links or samples of your work (social posts, videos, campaigns, etc.) in your resume.</p><p><br>
</p><p><br>
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran&rsquo;s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.</p></div>

Social Media Intern

<div><p>Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?<br>
<br>
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It&rsquo;s why we&rsquo;ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.<br>
<br>
The Business Systems Analyst II (BSA) is responsible for bridging the gap between business needs and IT solutions, ensuring that IT projects align with business objectives and deliver value. This role involves analyzing business processes, identifying requirements, and developing specifications for IT systems that enhance business operations and performance. The BSA works closely with stakeholders across various departments to ensure that IT systems are aligned with business goals and objectives.<br>
<br>
<b>What you will do:</b></p><ul><li>
Conduct thorough analysis of business processes and workflows to identify opportunities for improvement and automation. Elicit, document, and validate business and system requirements through techniques such as interviews, workshops, surveys, and analysis of existing systems. Translate business requirements into detailed functional and technical specifications for IT solutions. Use tools such as process flow diagrams, data flow diagrams, and business process modeling notation (BPMN) to represent processes.</li><li>
Collaborate with IT developers, architects, and other stakeholders to design IT solutions that meet business requirements. Develop use cases, user stories, and process diagrams to guide the development and implementation of IT systems. Ensure that proposed solutions are technically feasible, scalable, and aligned with enterprise architecture standards. Participate in design reviews and provide input on potential improvements and optimizations.</li><li>
Develop and execute comprehensive test plans to ensure that IT solutions meet specified requirements and quality standards. Coordinate user acceptance testing (UAT) with business stakeholders to validate the functionality and performance of IT solutions. Identify, document, and track defects and issues, working with development teams to ensure timely resolution. Ensure that test cases cover all functional and non-functional requirements.</li><li>
Assist in the implementation and deployment of IT solutions, including system configuration, data migration, and user training. Provide post-implementation support to ensure smooth transition and adoption of new systems and processes. Develop and maintain user documentation, training materials, and system procedures to support end-users. Offer ongoing support and troubleshooting for implemented systems and processes.</li><li>
Build and maintain strong relationships with business stakeholders to understand their needs and ensure their requirements are met. Facilitate communication between business users and IT teams, acting as a liaison to ensure mutual understanding and alignment. Conduct regular meetings and presentations to update stakeholders on project progress, issues, and solutions. Gather feedback from stakeholders and incorporate it into project plans and future enhancements.</li><li>
Perform gap analysis to identify discrepancies between current processes and desired outcomes. Conduct feasibility studies and cost-benefit analyses to evaluate potential solutions and their impacts on business operations. Analyze and interpret data to support decision-making and identify trends, patterns, and areas for improvement. Create business cases and justification documents for proposed projects and initiatives.</li><li>
Monitor and evaluate the performance of IT systems and processes, identifying areas for continuous improvement. Stay current with industry trends, best practices, and emerging technologies to recommend innovative solutions. Participate in process improvement initiatives to enhance business operations and IT service delivery. Identify and implement best practices for business analysis and systems improvement to drive operational efficiency.</li><li>
Prepare comprehensive reports, dashboards, and presentations for business and IT management, detailing project status, progress, and key metrics. Maintain accurate documentation of requirements, design specifications, test plans, and training materials. Develop and maintain a repository of business processes, requirements, and IT documentation to support ongoing projects and future initiatives.</li></ul><div><b>
Education</b></div><p>
</p><div><ul><li>Bachelor's Degree Computer Science, Information Technology, Business Administration, or a related field required or</li><li>
6-8 years of additional relevant experience required</li><li>
Master's Degree Computer Science, Information Technology, Business Administration, or a related field preferred</li></ul></div><p>
</p><p></p><div><b>Experience</b></div><p>
</p><div><ul><li>2+ years Experience as a Business Systems Analyst or in a similar role, with a proven track record of delivering IT solutions that meet business needs required</li><li>
1+ years Experience in analyzing and documenting business processes, requirements, and system specifications required</li><li>
1+ years Experience with software development lifecycles, project management methodologies, and testing/QA processes required</li><li>
1+ years Experience in conducting feasibility studies, cost-benefit analyses, and creating business cases. required</li></ul></div><div><b>
Licenses and Certifications</b></div><div><ul><li>
CBAP (Certified Business Analysis Professional) or CCBA (Certification of Competency in Business Analysis) Preferred</li><li>
Additional certifications in relevant areas (e.g., PMP, Agile) Preferred</li><li>
Certifications in data analysis, process improvement (e.g., Lean Six Sigma), or related fields Preferred</li></ul></div><div>
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran&rsquo;s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.</div></div>

Business Systems Analyst II

<div><p>Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?<br>
<br>
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It&rsquo;s why we&rsquo;ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.<br>
<br>
The Business Systems Analyst I (BSA) is responsible for bridging the gap between business needs and IT solutions, ensuring that IT projects align with business objectives and deliver value. This role involves analyzing business processes, identifying requirements, and developing specifications for IT systems that enhance business operations and performance. The ideal candidate will have strong problem-solving skills and the ability to communicate effectively with team members and stakeholders. The Business Systems Analyst will be responsible for analyzing business requirements and testing, implementing, and maintaining software applications and systems to improve business processes.<br>
<br>
<b>What you will do:</b></p><ul><li>
Assist in conducting thorough analysis of business processes and workflows to identify opportunities for improvement and automation. Elicit, document, and validate business and system requirements through techniques such as interviews, workshops, surveys, and analysis of existing systems. Translate business requirements into detailed functional and technical specifications for IT solutions. Use tools such as process flow diagrams, data flow diagrams, and business process modeling notation (BPMN) to represent processes.</li><li>
Collaborate with IT developers, architects, and other stakeholders to design IT solutions that meet business requirements. Develop use cases, user stories, and process diagrams to guide the development and implementation of IT systems. Ensure that proposed solutions are technically feasible, scalable, and aligned with enterprise architecture standards. Participate in design reviews and provide input on potential improvements and optimizations.</li><li>
Assist in the Develop and execute comprehensive test plans to ensure that IT solutions meet specified requirements and quality standards. Coordinate user acceptance testing (UAT) with business stakeholders to validate the functionality and performance of IT solutions. Identify, document, and track defects and issues, working with development teams to ensure timely resolution. Ensure that test cases cover all functional and non-functional requirements.</li><li>
Assist in the implementation and deployment of IT solutions, including system configuration, data migration, and user training. Provide post-implementation support to ensure smooth transition and adoption of new systems and processes. Develop and maintain user documentation, training materials, and system procedures to support end-users. Offer ongoing support and troubleshooting for implemented systems and processes.</li><li>
Develop and build relationships with business stakeholders to understand their needs and ensure their requirements are met. Assist in communication between business users and IT teams, acting as a liaison to ensure mutual understanding and alignment. Assist in conducting regular meetings and presentations to update stakeholders on project progress, issues, and solutions. Gather feedback from stakeholders and incorporate it into project plans and future enhancements.</li><li>
Assist in the monitoring and evaluating the performance of IT systems and processes, identifying areas for improvement. Assist in the Identification and implementation of best practices for business analysis and systems improvement to help drive operational efficiency.</li><li>
Assist in the preparation of reports, dashboards, and presentations for business and IT management, detailing project status, progress, and key metrics. Maintain accurate documentation of requirements, design specifications, test plans, and training materials. Assist in developing and maintaining a repository of business processes, requirements, and IT documentation to support ongoing projects and future initiatives.</li></ul><div><b>
Education</b></div><p>
</p><div><ul><li>High School Diploma required</li><li>
Bachelor's Degree Computer Science, Information Technology, Business Administration, or a related field preferred</li></ul></div><p>
</p><p></p><div><b>Experience</b></div><p>
</p><div><ul><li>1+ years Experience as a Business Systems Analyst or in a similar role, with a proven track record of delivering IT solutions that meet business needs required</li><li>
1+ years Experience in analyzing and documenting business processes, requirements, and system specifications required</li></ul></div><div>
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran&rsquo;s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.</div></div>

Business Systems Analyst I

Join AAA Northeast and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AAA Northeast

About Company

Roadside Assistance Driver - Flatbed

Social Media Intern

Business Systems Analyst II

Business Systems Analyst I