Qureos Mentor

AAA The Auto Club Group

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Salary
Job Description: 
 
 
***This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. ***
Claim Specialist &ndash; Bodily Injury &ndash; The Auto Club Group
Reports to: Casualty Claim Manager II
What you will do: (Primary Duties &amp; Responsibilities)
ACG is seeking a prospective Claim Specialist to work under minimal supervision.
In this position, you will:
<ul><li>Handle highly complex new and reassigned auto and homeowner bodily injury liability claims.
</li><li>Adhere to ACG claim handling procedures, processes and guidelines.
</li><li>Complete coverage and liability investigations, including obtaining statements from involved parties.
</li><li>Obtain required documents and reports to complete coverage and liability investigations.
</li><li>Set expectations, ensuring the claim process is explained and understood.
</li><li>Complete complex coverage analysis.
</li><li>Identify additional exposures, create appropriate referrals for additional claims and subclaims.
</li><li>Conduct thorough reviews of liability, damages, and the applicability of state law.
</li><li>Evaluate settlement range value, prepare documents related to reserve, settlement and settlement authority.
</li><li>Negotiate settlements with attorney represented and non-represented parties.
</li><li>Utilize strong negotiation skills.
</li><li>Prepare legal releases.
</li><li>Authorize expense and indemnity payments.
</li><li>Complete referrals, when required, to underwriting, recovery, SCIU, large loss unit and HRCC.
</li><li>Document claim file memos, upload documents to claim file, complete claim coding.
</li><li>Present claim matters during meetings.
</li><li>Collaborate with legal team.
</li><li>Provide peer mentoring.
</li><li>Assist Management with special reports, projects, task.
</li></ul>With our powerful brand and the mentoring, we offer, you will find your position as a Claims Specialist can lead to a rewarding career at our growing organization.
How you will benefit:
Claim Specialist will earn a competitive salary of 75,000 to $85,000 annually with an annual bonus potential based on performance.
<ul><li>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.
</li><li>Benefits include:
<ul><li>401k Match
</li><li>Medical
</li><li>Dental
</li><li>Vision
</li><li>PTO
</li><li>Paid Holidays
</li><li>Tuition Reimbursement
</li></ul></li></ul>We&rsquo;re looking for candidates who :
Education :
<ul><li>Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
</li><li>Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
</li><li>CPCU coursework or designation
</li></ul>Required Qualifications:
Education:
<ul><li>Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
</li><li>In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.
</li><li>A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
</li></ul>Experience:
<ul><li>Three years of experience or equivalent training in the following:
</li><li>negotiation of claim settlements
</li><li>securing and evaluating evidence
</li><li>subrogation claims
</li><li>resolving coverage questions
</li><li>taking statements
</li><li>establishing clear evaluation and resolution plans for claims
</li></ul>Knowledge and Skills:
Advanced knowledge of :
<ul><li>Essential Insurance Act (Michigan)
</li><li>Fair Trade Practices Act as it relates to claims
</li><li>subrogation procedures and processes
</li><li>intercompany arbitration
</li><li>handling simple litigation
</li></ul>Advanced knowledge of :
<ul><li>Negligence Law
</li><li>No-Fault Law
</li><li>medical terminology and human anatomy
</li></ul>Ability to :
<ul><li>handle claims to the line Claim Handling Standards
</li><li>follow and apply ACG Claim policies, procedures and guidelines
</li><li>work within assigned ACG Claim systems including basic PC software
</li><li>perform basic claim file review and investigations
</li><li>demonstrate effective communication skills (verbal and written)
</li><li>demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
</li><li>analyze and solve problems while demonstrating sound decision making skills
</li><li>prioritize claim related functions
</li><li>process time sensitive data and information from multiple sources
</li><li>manage time, organize and plan work load and responsibilities
</li><li>safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
</li><li>research analyze and interpret subrogation laws in various states
</li><li>travel outside of assigned territory which may involve overnight stay
</li><li>relocate, work evenings or weekends
</li></ul>Work Environment
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an &quot;as needed&quot; basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
#LI-AH2
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Bodily Injury Claim Specialist - Michigan

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
<div>This is a 2nd shift position working from 3pm-11pm. Will be required to work every other weekend and every other holiday.
</div><div><div><div><div><div><div><div><div><div>Security Officer II- AAA/The Auto Club Group
What will you do:
</div></div></div></div></div></div></div></div></div>This is an armed position responsible for providing protection for employees, building and peripheral property. Ensure identification of employees and visitors by issuing identification cards using the computerized identification system. Issue vehicle tags, pick up removal slips and parking citations. Maintain security post and guard property against damage, fire, theft, trespassing and illegal entry. Conduct foot patrol of interior and exterior to check entrances, doors, windows and vents are locked and secure against break-ins. Provide parking lot security and vehicle traffic control. Monitor surroundings on closed-circuit television. Detect suspicious persons, activity and threats to property or people and respond based on training. Investigate disturbances and security breaches. Use approved defense tactics, maneuvers or non-lethal weapons to subdue resisting subjects, or restrain and detain unruly individuals until the arrival of the proper authorities. May provide security escorts for facility employees, and visitors. Respond to health emergencies and administer basic first aid when required. Inform appropriate management of safety, security and other hazards. Prepare incident reports of all accidents, thefts and other criminal matters. Maintain composure and perform well under stressful and very intense situations .
Serve as a member of the Rapid Response Team responsible for responding to and addressing active assailant or other threatening situations at company locations. In situations that justify the use of a firearm, use extreme judgement, emotional control and caution to load, unload, aim and fire handguns, shotguns and other company-approved firearms. Use authorized weapons, protective gear and devices, while maintaining awareness of and ensuring personal safety and the safety of others. Meet any applicable state, county and municipal licensing and permit requirements for Armed Security Officers and specific protective device and weapons qualifications.
Participate in implementation of emergency procedures such as fire, accidents, evacuation, and traffic control. Maintain records of lost and found property. Hold bank deposits when pick-up is delayed. Maintain knowledge of security techniques by attending training. Perform miscellaneous specialized tasks as requested.
Supervisory Responsibilities:
None
How you will benefit:
<ul><li>Our Security Officer II will earn a competitive hourly rate of $24.31 - $29.17 with annual bonus potential, based on performance.
</li></ul><ul><li>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
<ul><li>401k Match
</li><li>Medical
</li><li>Dental
</li><li>Vision
</li><li>PTO
</li><li>Paid Holidays
</li><li>Tuition Reimbursement
</li></ul></li></ul>Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
<ul><li>College level coursework in Criminal Justice, Security, Business Administration or a related field OR equivalent work experience
</li><li>completion of required training in carrying and operating firearms
</li><li>possess and maintain a valid Michigan Concealed Pistol License or must be able to obtain a valid Michigan Concealed Pistol License within nine months of being hired
</li><li>possession of a valid Michigan Driver's license
</li></ul>Experience:
<ul><li>five years of experience as an armed certified law enforcement officer, military police, P.A. 330 security police officer, corporate security officer, or private security for a high profile client
</li></ul>Knowledge of:
<ul><li>electronic security equipment and alarm access control systems
</li><li>criminal and civil law as it relates to private security in the area of arrest, search &amp; seizure, the rules of evidence, investigative procedures and use of force
</li><li>proper procedures and techniques for operating firearms
</li><li>techniques to manage stress and control highly emotional situations
</li></ul>Ability to:
<ul><li>successfully complete drug screening
</li><li>successfully complete psychological evaluation
</li><li>successfully complete firearms and use of force training
</li><li>learn and master active shooter and active threat management tactical response techniques
</li><li>work in environments and under conditions that require carrying authorized weapons and ammunition and use protective gear and devices
</li><li>demonstrate sound judgement and control when operating company approved firearms
</li><li>perform other physical activities necessary to perform essential job duties and responsibilities including walking, standing, running, walking/running stairs, driving, lifting, carrying, climbing, reaching and restraining/detaining violators
</li><li>lift and/or transport packages weighing up to thirty (30) pounds
</li><li>operate firefighting equipment, first aid equipment, computers, office equipment and access control equipment, fire systems and other equipment used by the Security Services Department
</li><li>safely operate a motor vehicle in order to monitor building/grounds
</li><li>patrol building and property to identify security breaches
</li><li>operate a personal computer
</li><li>prepare daily report regarding shift activities
</li><li>communicate effectively with others in a work environment and with the public
</li><li>demonstrate good public relations and customer service skills
</li><li>willingness to work off-shifts or weekends as required
</li></ul>Preferred Qualifications
Education:
<ul><li>Associate Degree in Law Enforcement, Criminal Justice or related field
</li></ul>Work Environment
Frequently (more than 60%) of work day, required to move around building in order to monitor electronic security devices and alarm systems. Drive security vehicles in order to inspect exterior grounds/parking facilities with exposure to temperature extremes.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Security Officer II (3pm-11pm)

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
<div><div>Why Choose a Career with the AAA The Auto Club Group (ACG)
<ul><li>Established brand that has been around for over 100 years. Our members know and trust us!
</li></ul><ul><li>Branch Offices house travel, membership, insurance sales and support employees
</li></ul><ul><li>You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
</li></ul>Excellent Opportunities to Build a Career Pat h:
The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
<ul><li>Other Branch positions &ndash; Field Insurance Sales Agent, Travel Agent or
</li></ul><ul><li>Other Departments such as:
</li></ul><ul><li>Call Centers (ERS, Sales and Service, etc.)
</li></ul><ul><li>Automotive Services
</li></ul><ul><li>Claims
</li></ul><ul><li>Underwriting and more
</li></ul>A DAY IN THE LIFE of a Branch Customer Service Representative
The Auto Club Group is seeking prospective Member Representative I&rsquo;s or Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
<ul><li>Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
</li></ul><ul><li>Generate leads, update members on travel and insurance specials, and provide travel information
</li></ul><ul><li>Respond to customer inquiries and refer to senior staff or agent when appropriate
</li></ul><ul><li>Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
</li></ul><ul><li>Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
</li></ul><ul><li>Provide administrative support to the travel and/or insurance sales staff during peak periods
</li></ul><ul><li>Conduct outbound promotional calls for insurance and/or travel products
</li></ul><ul><li>Other duties as assigned
</li></ul>HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
<ul><li>Medical, dental and vision benefits
</li></ul><ul><li>401k Match
</li></ul><ul><li>Paid parental leave and adoption assistance
</li></ul><ul><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li></ul><ul><li>Paid volunteer day annually
</li></ul><ul><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li></ul><ul><li>AAA Membership
</li></ul><ul><li>Discounts, perks, and rewards and much more
</li></ul>WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
<ul><li>High School Diploma or equivalent
</li></ul>Work Experience:
<ul><li>Working in a customer focused environment
</li></ul><ul><li>Providing customer focused service and timely solutions to problems
</li></ul><ul><li>Microsoft Office applications
</li></ul><ul><li>Taking personal responsibility in seeking solutions to problems
</li></ul><ul><li>Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
</li></ul>Successful candidates will possess:
<ul><li>Passion and enthusiasm for working with people
</li></ul><ul><li>Basic mathematical calculations to accurately perform monetary transactions
</li></ul><ul><li>Communicate effectively (verbal and written) with others in a work environment
</li></ul><ul><li>Work effectively in a team environment
</li></ul><ul><li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
</li></ul><ul><li>Work under pressure in a high volume, fast paced customer service environment
</li></ul><ul><li>Work irregular hours including holidays and weekends (may include community events)
</li></ul>Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
</div></div>#Li-KH1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Branch Customer Service & Sales Representative - Asheville, NC

&lt;p style=&quot;text-align:left&quot;&gt;&lt;span&gt;&lt;span&gt;It&rsquo;s a great time to join AAA The Auto Club Group!&lt;/span&gt; &lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;b&gt;JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;u&gt;&lt;b&gt;Job Type:&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;Full time&lt;div&gt;&lt;div&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt; &lt;p style=&quot;text-align:left&quot;&gt;&lt;b&gt;&lt;u&gt;Exempt/Non Exempt:&lt;/u&gt;&lt;/b&gt;&lt;/p&gt; &lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;Salary&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;b&gt;&lt;u&gt;Job Description:&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;br /&gt;&lt;br /&gt; &lt;/p&gt;&lt;div&gt;&lt;/div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;&lt;i&gt;***This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. ***&lt;/i&gt;&lt;/p&gt;&lt;h2&gt;&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;&lt;b&gt;APD Claim Representative II (Michigan)&ndash; The Auto Club Group&lt;/b&gt;&lt;/h2&gt;&lt;p&gt;&lt;b&gt;Reports to: APD Claim Manager I &lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;What you will do: (Primary Duties &amp;amp; Responsibilities)&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;The Auto Club Group is seeking an &lt;b&gt;Auto Claim Representative II&lt;/b&gt; who works under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units. Resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims.&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;In this position, you will have the opportunity to:&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim, and initiating documentation in the claim handling system. Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss. Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler. Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system. Utilize strong negotiating skills.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Employees assigned to Auto Physical Damage (&ldquo;APD&rdquo;) claim unit will handle moderately complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the DRS Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, identifying subrogation potential, monitoring repairs and approving car rental expense. May handle simple APD Litigation cases.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Supervisory Responsibilities (briefly describe, if applicable, or indicate None):&lt;/u&gt;&lt;/p&gt;&lt;p&gt;None&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;&lt;u&gt;How you will benefit&lt;/u&gt;:&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;Claim Representative II will earn a competitive salary of $59,134.30- $69,000 annually with annual bonus potential based on performance.&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;&lt;h2&gt;401k Match&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Medical&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Dental&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Vision&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;PTO&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Paid Holidays&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Tuition Reimbursement&lt;/h2&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;II. Required Qualifications (these are the minimum requirements to qualify)&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Education (include minimum education and any licensing/certifications):&lt;/u&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;A valid driver&amp;#39;s license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Experience:&lt;/u&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;One year of experience with:&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;- negotiating claim settlements&lt;/p&gt;&lt;p&gt;- securing and evaluating evidence&lt;/p&gt;&lt;p&gt;- preparing manual and electronic estimates&lt;/p&gt;&lt;p&gt;- subrogation claims, including identifying recovery opportunities&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;resolving coverage questions&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;taking statements&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;establishing clear evaluation and resolution plans for claims&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Knowledge and Skills:&lt;/u&gt;&lt;/p&gt;&lt;p&gt;Knowledge of:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Essential Insurance Act (Michigan)&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Fair Trade Practices Act as it relates to claims&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;subrogation procedures and processes&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;intercompany arbitration/dispute resolution&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Negligence Laws and Statutes&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;No-Fault Law and No-Fault Reform&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Collision repair techniques&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Ability to:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;handle claims to the line Claim Handling Standards&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;follow and apply ACG Claim policies, procedures and guidelines&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;work within assigned ACG Claim systems including basic PC software&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;perform basic claim file review and investigations&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;demonstrate effective communication skills (verbal and written)&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;analyze and solve problems while demonstrating sound decision making skills&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;prioritize claim related functions&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;process time sensitive data and information from multiple sources&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;manage time, organize and plan workload and responsibilities&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;research analyze and interpret subrogation laws in various states&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;travel outside of assigned territory which may involve overnight stay&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;relocate, work evenings or weekends&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;strong negotiating skills&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;III. Preferred Qualifications&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Education:&lt;/u&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Completion of the Insurance Institute of America&amp;#39;s: General Insurance Program, Associate in Claims, Associate in Management or equivalent&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;CPCU coursework or designation&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;I-Car 2000 training&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;CCC training&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Xactware Training&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;u&gt;Work Environment&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;p&gt;#LI-AH2&lt;/p&gt;&lt;p&gt;#appcast&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Who We Are&lt;/p&gt;&lt;p&gt;Become a part of something bigger.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14&amp;#43; million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;To learn more about AAA The Auto Club Group visit &lt;a href=&quot;http://www.aaa.com&quot; target=&quot;_blank&quot;&gt;www.aaa.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Important Note:&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Regular and reliable attendance is essential for the function of this job.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.&lt;/p&gt;

Claim Representative II - APD

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
Why Choose a Career with the AAA The Auto Club Group (ACG)
<ul><li>Established brand that has been around for over 100 years. Our members know and trust us!
</li><li>Branch Offices house travel, membership, insurance sales and support employees
</li><li>You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
</li></ul>Excellent Opportunities to Build a Career Path:
The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
<ul><li>Other Branch positions &ndash; Field Insurance Sales Agent, Travel Agent or
</li><li>Other Departments such as:
</li><li>Call Centers (ERS, Sales and Service, etc.)
</li><li>Automotive Services
</li><li>Claims
</li><li>Underwriting and more
</li></ul>A DAY IN THE LIFE of a Branch Customer Service Representative
The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
<ul><li>Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
</li><li>Generate leads, update members on travel and insurance specials, and provide travel information
</li><li>Respond to customer inquiries and refer to senior staff or agent when appropriate
</li><li>Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
</li><li>Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
</li><li>Provide administrative support to the travel and/or insurance sales staff during peak periods
</li><li>Conduct outbound promotional calls for insurance and/or travel products
</li><li>Other duties as assigned
</li></ul>HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
<ul><li>Medical, dental and vision benefits
</li></ul><ul><li>401k Match
</li><li>Paid parental leave and adoption assistance
</li><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li><li>Paid volunteer day annually
</li><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li><li>AAA Membership
</li><li>Discounts, perks, and rewards and much more
</li></ul>WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
<ul><li>High School Diploma or equivalent
</li></ul>Work Experience:
<ul><li>Working in a customer focused environment
</li><li>Providing customer focused service and timely solutions to problems
</li><li>Microsoft Office applications
</li><li>Taking personal responsibility in seeking solutions to problems
</li><li>Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
</li></ul>Successful candidates will possess:
<ul><li>Passion and enthusiasm for working with people
</li><li>Basic mathematical calculations to accurately perform monetary transactions
</li><li>Communicate effectively (verbal and written) with others in a work environment
</li><li>Work effectively in a team environment
</li><li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
</li><li>Work under pressure in a high volume, fast paced customer service environment
</li><li>Work irregular hours including holidays and weekends (may include community events)
</li></ul>Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Branch Customer Service Rep - Ponte Vedra, FL