Qureos Mentor

AAA The Auto Club Group

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
*Currently accepting applications from residents of Michigan
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Personal Line Underwriter- Fremont Insurance
What will you do:
Works under minimal supervision with an intermediate-level approval authority to review, accept, reject or modify new and renewal business for moderately complex to complex Personal Lines policies while ensuring a profitable personal book of business. Reviews risk acceptability to make objective decisions based on underwriting guidelines; ensuring standards for state compliance regulations are met. Uses creativity and underwriting knowledge to manage risks and retain business. Refers the most complex or higher level coverage reviews to senior staff or Supervisor.
Builds and maintains on-going relationships with agents with the goals of: educating agents on underwriting philosophy, providing updates on changes to products, services, processes and procedures, communicating compliance related concerns and discussing quality of submissions. Activities include: receiving inbound calls from agents, making outbound calls to agents and traveling to agent offices Reviews loss ratios and growth for agents when evaluating and making agency exceptions. Works with agents to correct errors. May change deductibles, increase premiums, cancel policies or recommend that an agent receive additional training or counseling when necessary. Reports non-compliant or unethical agent behavior.
Partners with Agency Performance Management team and Territory Managers to identify trends and patterns that might create problems. Collaborates with underwriting operations, sales, claims, and other business units to make recommendations regarding products, systems and performance as appropriate.
May assist in the training/mentoring of less experienced staff. May participate in special project teams and department initiatives.
Supervisory Responsibilities:
None
How you will benefit:
<ul><li>Our Personal Line Underwriter will earn a competitive rate of $24.93- $33.24 per hour with annual bonus potential based on performance.
</li><li>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
<ul><li>401k Match
</li><li>Medical
</li><li>Dental
</li><li>Vision
</li><li>PTO
</li><li>Paid Holidays
</li><li>Tuition Reimbursement
</li></ul></li></ul>Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
<ul><li>College level coursework in Business Administration or a related field, or equivalent work experience
</li></ul>Experience:
<ul><li>Working in an underwriting or sales environment to include independent agencies
</li><li>Analyzing, problem solving and making sound decisions
</li><li>Negotiating and resolving conflict
</li><li>Demonstrating proficiency with Microsoft Office software applications
</li></ul>Knowledge of:
<ul><li>Underwriting policies, procedures and practices
</li><li>Property and casualty insurance terminology, contracts and forms
</li><li>State insurance regulations and practices
</li><li>Inspection techniques related to property and casualty insurance
</li><li>Insurance processing systems (i.e., IPM, Sales &amp; Service Portal, PCMS or similar)
</li><li>Quantitative measurements (loss ratio, production and profitability)
</li><li>Fair Credit Reporting Act as it relates to insurance
</li></ul>Ability to:
<ul><li>Evaluate, accept, modify, reject or cancel personal lines risks in accordance with the underwriting guidelines
</li><li>Evaluate third party documentation to determine the level of risk to which the Company will be exposed
</li><li>Make exceptions to guidelines where appropriate without risking the Company&rsquo;s profitability or violating compliance regulations
</li><li>Build, maintain and manage producer and customer relationships
</li><li>Collaborate and communicate effectively both verbally and in writing with key business partners
</li><li>Identify and report non-compliant or unethical agent behavior
</li><li>Work under pressure with a strong attention to detail, completing tasks by taking decisive or quick action
</li><li>Prepare and present unit activity reports and recommendations to management
</li></ul>Preferred Qualifications
Education:
<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field
</li><li>CPCU, CIC, IIA or other insurance related designation
</li></ul>Experience:
<ul><li>Working in a multi-state underwriting or sales environment to include independent agencies
</li><li>Underwriting insurance products
 </li></ul>Knowledge of:
<ul><li>Multi-state insurance regulations and practices
</li><li>Knowledge of The Auto Club Group&rsquo;s property/casualty insurance products and processing procedures
</li><li>ISO or similar bureau rating systems
</li></ul>Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Personal Lines Underwriter- Fremont Insurance

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Salary
Job Description: 
 
 
The Membership Development Specialist will support branch locations in Southeastern Michigan
<ul><li>Assist in the implementation and oversight of The Auto Club Group (ACG) membership sales and service delivery in multiple retail locations across assigned area.
</li><li>Play a key role in the delivery of exceptional membership experience. Develop and implement initiatives to drive the attainment of membership revenue, net income and service goals.
</li><li>Ensure in-depth understanding of membership policies and procedures; to include ways we can improve our Net Promoter Scores from our members.
</li><li>Build relationships and interact with membership line of business partners to increase understanding of products and services offered.
</li><li>Keep current on regulatory and industry changes that may influence membership sales and service. Research, identify and communicate innovative ways to effectively onboard and retain more members.
</li><li>Monitor Memberships in Force and membership acquisition progress within the assigned geography.
</li><li>Provide insights and reporting regarding membership acquisition tactics and results to field leaders across all channels.
</li><li>Serve as a liaison with the Membership Product unit to help innovate and build additional membership services and solutions for their assigned geography.
</li><li>As a key owner of membership sales and retention, this role will own the annual planning and scheduling of local community marketing events in their assigned geography and will be responsible for filling the pipeline of events that are adequate to achieve the annual assigned plans for their markets.
</li><li>Maintain connection with field leadership to ensure the attainment of all membership development related to all training, operational and sales deliverables/needs.
</li><li>Provide input and guidance on the dynamics of membership products/services, discount utilization and front-line operational support areas.
</li><li>Provide ad hoc training when necessary. Guide field staff in identifying and cultivating cross-selling opportunities and instilling best in class performance to improve our Convenience Billing (Auto Bill) results. Communicate issues and concerns to assigned field leader to ensure appropriate response.
</li><li>Implement the group membership strategy by cultivating key accounts locally.
</li><li>Prioritize marketing events based on membership acquisition potential.
</li><li>Build relations and networks within assigned geography.
</li></ul>What it&rsquo;s like to work for The Auto Club Group:
<ul><li>Serve our members by making their satisfaction our highest priority
</li><li>Do what&rsquo;s right by sustaining an open, honest and ethical work environment
</li><li>Lead in everything we do by offering best-in-class products, benefits and services
</li><li>ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
</li></ul>HOW WE REWARD OUR EMPLOYEES
A competitive annual salary between $59,134.40 - $91,998.40
ACG offers excellent and comprehensive benefits packages:
<ul><li>Medical, dental and vision benefits
</li></ul><ul><li>401k Match
</li></ul><ul><li>Paid parental leave and adoption assistance
</li></ul><ul><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li></ul><ul><li>Paid volunteer day annually
</li></ul><ul><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li></ul><ul><li>AAA Membership
</li></ul><ul><li>Discounts, perks, and rewards and much more
</li></ul>WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications (these are the minimum requirements to qualify)
<ul><li>Possession of a valid State Driver&rsquo;s License
</li><li>Currently hold or able attain and maintain appropriate State Property &amp; Casualty licenses within timeframe designated by ACG leadership
</li><li>May be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadership
</li></ul>Education
<ul><li>High School Diploma or equivalent
</li></ul>Work Experience:
<ul><li>One year providing a high level of customer-focused service to include some or all of the following:
<ul><li>Responding to membership billing and coverage questions
</li><li>Promoting the sale of insurance products and/or travel and membership products
</li><li>Outbound promotional calls for insurance and/or travel
</li><li>Computer software applications (Word, Excel, etc.) and Web based operations
</li><li>Demonstrating strong interpersonal, and communication skills
</li><li>Demonstrating strong sales/marketing and prospecting skills
</li><li>Understanding, anticipating and reacting to market changes
</li><li>Identifying opportunities for growth and advancement
</li></ul></li></ul>Knowledge of:
<ul><li>Insurance and/or club products and terminology
</li><li>Insurance distribution channels
</li><li>Financial services and/or insurance industries and/or membership products and regulations
</li><li>Sales techniques and delivery systems
</li><li>Techniques used to:
<ul><li>Influence and persuade others
</li><li>Develop and coach employees and others
</li><li>Motivate and reward a successful sales team
</li></ul></li></ul>Ability to:
<ul><li>Be action oriented and resilient to ensure completion of initiatives
</li><li>Influence and persuade others
<ul><li>Coach and assist to successfully meet objectives and goals
</li><li>Assist in the achievement of membership retention and satisfaction goals
</li></ul></li></ul><ul><li>Exceed member expectations
</li><li>Participate in company approved training program
</li><li>Effectively communicate with employees in order to share information (i.e., numbers, margins, customer service data, customer defections, quality data, etc.) in a clear and understandable manner
</li></ul>Preferred Qualifications
Experience:
<ul><li>Leadership experience to include:
</li><li>Motivating and developing retail sales and service employees
</li><li>Developing and managing effective local sales business plans
</li><li>Review and analyze profit and loss statements
</li><li>Branch level management/managing a revenue center
</li></ul>Knowledge and Skills:
Knowledge of:
<ul><li>Insurance and/or club products
</li><li>Sales techniques and coaching sales and/or retail personnel
</li></ul>Work Environment
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an &quot;as needed&quot; basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events.
#LI-TT2
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Membership Development Specialist

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
$2,500 Sign-On Bonus
Payment Terms: $1000 paid after 30 days of employment, $1500 paid after 90 days of employment.
Join America&rsquo;s most trusted brand with over 100 years of service
HOW WE REWARD OUR EMPLOYEES
UNLIMITED Income Potential
<ul><li>Average Earnings $75,000 - $100,000 (base plus commissions)
</li></ul>Pay Structure
<ul><li>UNLIMITED LEADS, at no cost
</li></ul><ul><li>Elevated tiered commissions for the first 12 months
</li></ul><ul><li>Annual Base Pay $29,000 (non-exempt, eligible for overtime)
</li></ul>ACG offers excellent and comprehensive benefits packages:
<ul><li>Medical, dental and vision benefits
</li></ul><ul><li>401k Match
</li></ul><ul><li>Paid parental leave and adoption assistance
</li></ul><ul><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li></ul><ul><li>Paid volunteer day annually
</li></ul><ul><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li></ul><ul><li>AAA Membership
</li></ul><ul><li>Discounts, perks, and rewards and much more
</li></ul>Why Choose AAA The Auto Club Group (ACG)
<ul><li>Lead generation of 14+ million members
</li></ul><ul><li>Access to unlimited walk-in traffic and referrals
</li></ul><ul><li>Online lead generation
</li></ul><ul><li>Annual Sales Incentive Trip
</li></ul>A DAY IN THE LIFE of a Field Life Agent
The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
<ul><li>Solicit and sell Life &amp; Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
</li></ul><ul><li>Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
</li></ul><ul><li>Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
</li></ul><ul><li>Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
</li></ul><ul><li>Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
</li></ul><ul><li>Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
</li></ul><ul><li>Assist Underwriting and Brokerage Departments in satisfying requirements.
</li></ul><ul><li>Respond to customer inquiries and problems and ensure sound sales practices are used.
</li></ul><ul><li>Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.
</li></ul>What it&rsquo;s like to work for The Auto Club Group:
<ul><li>Serve our members by making their satisfaction our highest priority
</li></ul><ul><li>Do what&rsquo;s right by sustaining an open, honest and ethical work environment
</li></ul><ul><li>Lead in everything we do by offering best-in-class products, benefits and services
</li></ul><ul><li>ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
</li></ul>WE ARE LOOKING FOR CANDIDATES WHO
<ul><li>Possession of valid State Life Sales licenses
</li></ul><ul><li>Ability to take and pass LUTC or CLU coursework
</li></ul><ul><li>Maintain Life and Health licenses required to sell products
</li></ul><ul><li>Possession of a valid State driver&rsquo;s license
</li></ul><ul><li>Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
</li></ul>Education
<ul><li>High School diploma or equivalent
</li></ul>Work Experience
<ul><li>Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products
</li></ul><ul><li>Experience selling intangible products
</li></ul>Successful candidates will possess:
<ul><li>Strong working knowledge of Life Insurance and Annuity products and services
</li></ul><ul><li>Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers&rsquo; needs and to promote a positive Member experience.
</li></ul><ul><li>Effectively communicate complex information with prospective clients in a clear manner
</li></ul><ul><li>Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products.
</li></ul><ul><li>Assessing and reflecting customer insurance requirements consistent with company standards when writing policies
</li></ul><ul><li>Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products
</li></ul><ul><li>Ability to build and maintain strong relationships with customers
</li></ul><ul><li>Prospecting and developing new sales opportunities and meeting production requirements
</li></ul><ul><li>Ability to work collaboratively with all team members to attain business goals.
</li></ul><ul><li>Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads
</li></ul><ul><li>Understands and can articulate to customers the tax and legal impacts the products have on Members
</li></ul><ul><li>Strong organization, planning, time management and administrative skills
</li></ul><ul><li>Representing Auto Club Life in a professional and positive manner
</li></ul><ul><li>Safely operating a motor vehicle to travel to various locations to attend meetings or community events
</li></ul><ul><li>Proficient writing skills to compose routine correspondence
</li></ul><ul><li>Working independently with minimal supervision
</li></ul><ul><li>Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email.
</li></ul>Work Environment
<ul><li>Works in a temperature-controlled office environment.
</li></ul><ul><li>Limited travel required for community events, with exposure to road hazards and temperature extremes
</li></ul>Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Life Insurance Specialist - Central Florida

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
$2,500 Sign-On Bonus
Payment Terms: $1000 paid after 30 days of employment, $1500 paid after 90 days of employment.
Join America&rsquo;s most trusted brand with over 100 years of service
HOW WE REWARD OUR EMPLOYEES
UNLIMITED Income Potential
<ul><li>Average Earnings $75,000 - $100,000 (base plus commissions)
</li></ul>Pay Structure
<ul><li>UNLIMITED LEADS, at no cost
</li></ul><ul><li>Elevated tiered commissions for the first 12 months
</li></ul><ul><li>Annual Base Pay $25,000 (non-exempt, eligible for overtime)
</li></ul>ACG offers excellent and comprehensive benefits packages:
<ul><li>Medical, dental and vision benefits
</li></ul><ul><li>401k Match
</li></ul><ul><li>Paid parental leave and adoption assistance
</li></ul><ul><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li></ul><ul><li>Paid volunteer day annually
</li></ul><ul><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li></ul><ul><li>AAA Membership
</li></ul><ul><li>Discounts, perks, and rewards and much more
</li></ul>Why Choose AAA The Auto Club Group (ACG)
<ul><li>Lead generation of 14+ million members
</li></ul><ul><li>Access to unlimited walk-in traffic and referrals
</li></ul><ul><li>Online lead generation
</li></ul><ul><li>Annual Sales Incentive Trip
</li></ul>A DAY IN THE LIFE of a Field Life Agent
The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
<ul><li>Solicit and sell Life &amp; Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
</li></ul><ul><li>Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
</li></ul><ul><li>Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
</li></ul><ul><li>Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
</li></ul><ul><li>Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
</li></ul><ul><li>Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
</li></ul><ul><li>Assist Underwriting and Brokerage Departments in satisfying requirements.
</li></ul><ul><li>Respond to customer inquiries and problems and ensure sound sales practices are used.
</li></ul><ul><li>Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.
</li></ul>What it&rsquo;s like to work for The Auto Club Group:
<ul><li>Serve our members by making their satisfaction our highest priority
</li></ul><ul><li>Do what&rsquo;s right by sustaining an open, honest and ethical work environment
</li></ul><ul><li>Lead in everything we do by offering best-in-class products, benefits and services
</li></ul><ul><li>ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
</li></ul>WE ARE LOOKING FOR CANDIDATES WHO
<ul><li>Possession of valid State Life Sales licenses
</li></ul><ul><li>Ability to take and pass LUTC or CLU coursework
</li></ul><ul><li>Maintain Life and Health licenses required to sell products
</li></ul><ul><li>Possession of a valid State driver&rsquo;s license
</li></ul><ul><li>Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
</li></ul>Education
<ul><li>High School diploma or equivalent
</li></ul>Work Experience
<ul><li>Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products
</li></ul><ul><li>Experience selling intangible products
</li></ul>Successful candidates will possess:
<ul><li>Strong working knowledge of Life Insurance and Annuity products and services
</li></ul><ul><li>Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers&rsquo; needs and to promote a positive Member experience.
</li></ul><ul><li>Effectively communicate complex information with prospective clients in a clear manner
</li></ul><ul><li>Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products.
</li></ul><ul><li>Assessing and reflecting customer insurance requirements consistent with company standards when writing policies
</li></ul><ul><li>Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products
</li></ul><ul><li>Ability to build and maintain strong relationships with customers
</li></ul><ul><li>Prospecting and developing new sales opportunities and meeting production requirements
</li></ul><ul><li>Ability to work collaboratively with all team members to attain business goals.
</li></ul><ul><li>Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads
</li></ul><ul><li>Understands and can articulate to customers the tax and legal impacts the products have on Members
</li></ul><ul><li>Strong organization, planning, time management and administrative skills
</li></ul><ul><li>Representing Auto Club Life in a professional and positive manner
</li></ul><ul><li>Safely operating a motor vehicle to travel to various locations to attend meetings or community events
</li></ul><ul><li>Proficient writing skills to compose routine correspondence
</li></ul><ul><li>Working independently with minimal supervision
</li></ul><ul><li>Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email.
</li></ul>Work Environment
<ul><li>Works in a temperature-controlled office environment.
</li></ul><ul><li>Limited travel required for community events, with exposure to road hazards and temperature extremes
</li></ul>Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Life Insurance Specialist - Central Tennessee

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
Join America&rsquo;s most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
<ul><li>Medical, dental and vision benefits
</li><li>401k Match
</li><li>Paid parental leave and adoption assistance
</li><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li><li>Paid volunteer day annually
</li><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li><li>AAA Membership
</li><li>Discounts, perks, and rewards and much more
</li></ul>A DAY IN THE LIFE of a Field Insurance Service Representative
The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
<ul><li>Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
</li><li>Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
</li><li>Take insurance payments (initial, installment, lapse, or reinstatement)
</li><li>Respond to customers&rsquo; insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
</li><li>Refer to agent when appropriate
</li><li>Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member&rsquo;s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
</li><li>Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
</li><li>Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
</li><li>Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
</li><li>Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
</li><li>Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
</li><li>Fulfill, maintain and service insurance policies
</li><li>Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
</li><li>Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
</li><li>Verify new business applications
</li><li>Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
</li><li>Process insurance and membership payments
</li><li>Update electronic member information
</li><li>Maintain filing systems and provide other general Agency support
</li></ul>HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
<ul><li>A Current Property &amp; Casualty Insurance license
</li><li>Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
</li><li>Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
</li></ul>Education:
<ul><li>High School Diploma or equivalent
</li></ul>Work Experience:
<ul><li>Provide a high level of customer-focused service
</li><li>Service insurance policies and processing applications, renewals, and amendments
</li><li>Respond to billing and coverage questions
</li><li>Process monetary transactions; Taking payments
</li><li>Promote the sales of insurance products and services using established guidelines
</li><li>Present complex information in a clear and concise manner
</li></ul>Knowledge and Skills:
<ul><li>Analyze member/potential customer insurance needs and determine appropriate levels of coverage
</li><li>Prepare appropriate rate quotations
</li><li>Organize, plan and promote the sale of ACG insurance and membership products and services
</li><li>Perform outbound service calls
</li><li>Maintain accurate records
</li><li>Insurance terminology
</li><li>General insurance regulations
</li><li>Underwriting procedures
</li><li>Sales regulatory and compliance guidelines
</li><li>Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
</li></ul><ul><li>Work effectively in a team environment
</li><li>Work independently, with minimal supervision
</li><li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
</li></ul><ul><li>Proficient in using Microsoft Office products
</li><li>Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g ., explain instructions, rules and procedures)
</li><li>Perform mathematical calculations to accurately perform monetary transactions
</li></ul><ul><li>Work under pressure in a high volume, fast paced customer service environment
</li><li>Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
</li></ul>Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Licensed Customer Service Rep - Wildwood, FL

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Salary
Job Description: 
 
 
Eligible candidates for this position must reside within the state of Michigan for consideration.
<h2 class="jobSectionHeader">Fremont Michigan Property Desk Claim Representative II - AAA The Auto Club Group
</h2>Reports to: Claim Manager as appropriate
<div><h2 class="jobSectionHeader">What you will do :
</h2>Work under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units, resolve coverage questions, take statements, and establish clear evaluation and resolution plans for claims.
<ul><li>Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim, and initiate documentation in the claim handling system.
</li><li>Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss.
</li><li>Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler.
</li><li>Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
</li><li>Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
</li><li>Evaluate the financial value of the loss.
</li><li>Approve payments for the appropriate parties accordingly.
</li><li>Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
</li><li>Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
</li><li>Utilize strong negotiating skills.
</li></ul>Employees assigned to the Homeowner/CAT claim unit will handle claims generally valued between $5,000 and $25,000 (for the inside desk role) and up to $100,000 (for field role). Investigate claims requiring coverage analysis. When handling claims in the field, prepare damage estimates using claims software. Review estimates for accuracy. May monitor contractor repair status and update.
Supervisory Responsibilities:
None
How you will benefit:
<ul><li>A competitive annual salary between $64,000 - $72,000
</li><li>ACG offers excellent and comprehensive benefits packages, including:
</li><li>Medical, dental and vision benefits
</li><li>401k Match
</li><li>Paid parental leave and adoption assistance
</li><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li><li>Paid volunteer day annually
</li><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li><li>AAA Membership
</li></ul>Discounts, perks, and rewards and much more
<h2 class="jobSectionHeader">We&rsquo;re looking for candidates who :
</h2><h2 class="jobSectionHeader">Required Qualifications (these are the minimum requirements to qualify)
</h2><h2 class="jobSectionHeader">Education:
</h2><ul><li>Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience in property adjusting
</li><li>In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states
</li><li>A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
</li></ul><h2 class="jobSectionHeader">Experience :
</h2>One year of experience or equivalent training in the following:
<ul><li>Negotiating claim settlements
</li><li>Securing and evaluating evidence
</li><li>Preparing manual and electronic estimates
</li><li>Subrogation claims
</li><li>Resolving coverage questions
</li><li>Taking statements
</li><li>Establishing clear evaluation and resolution plans for claims
</li></ul><h2 class="jobSectionHeader">Knowledge and Skills :
</h2>Advance knowledge of:
<ul><li>Essential Insurance Act (Michigan)
</li><li>Fair Trade Practices Act as it relates to claims
</li><li>Subrogation procedures and processes
</li><li>Intercompany arbitration
</li><li>Knowledge of building construction and repair techniques
</li></ul><h2 class="jobSectionHeader">Ability to :
</h2><ul><li>Handle claims to the line Claim Handling Standards
</li><li>Follow and apply ACG Claim policies, procedures and guidelines
</li><li>Work within assigned ACG Claim systems including basic PC software
</li><li>Perform basic claim file review and investigations
</li><li>Demonstrate effective communication skills (verbal and written)
</li><li>Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
</li><li>Analyze and solve problems while demonstrating sound decision making skills
</li><li>Prioritize claim related functions
</li><li>Process time sensitive data and information from multiple sources
</li><li>Manage time, organize and plan workload and responsibilities
</li><li>Research, analyze, and interpret subrogation laws in various states
</li><li>Strong negotiating skills
</li><li>Ability to work outside normal business hours as needed
</li></ul><h2 class="jobSectionHeader">Preferred Qualifications :
</h2><ul><li><h2 class="jobSectionHeader">Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
</h2></li><li><h2 class="jobSectionHeader">Xactimate software experience/training or experience in an equivalent software
</h2></li><li><h2 class="jobSectionHeader">Claims adjuster experience specifically in home/property claims preferred
</h2></li><li><h2 class="jobSectionHeader">Experience working within a customer service setting
</h2></li><li><h2 class="jobSectionHeader">Call center experience or experience handling high volume calls preferred, but not required
</h2></li><li><h2 class="jobSectionHeader">Excellent communication skills both oral and written
</h2></li><li><h2 class="jobSectionHeader">Experience working within an insurance or claims-based role for one year or more
</h2></li><li><h2 class="jobSectionHeader">Full claims cycle experience preferred
</h2></li></ul><h2 class="jobSectionHeader">Work Environment
</h2>This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
</div>Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Fremont Michigan Property Desk Claim Representative II

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
Why Choose a Career with the AAA The Auto Club Group (ACG)
<ul><li>Established brand that has been around for over 100 years. Our members know and trust us!
</li><li>Branch Offices house travel, membership, insurance sales and support employees
</li><li>You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
</li></ul>Excellent Opportunities to Build a Career Path:
The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
<ul><li>Other Branch positions &ndash; Field Insurance Sales Agent, Travel Agent or
</li><li>Other Departments such as:
</li><li>Call Centers (ERS, Sales and Service, etc.)
</li><li>Automotive Services
</li><li>Claims
</li><li>Underwriting and more
</li></ul>A DAY IN THE LIFE of a Branch Customer Service Representative
The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
<ul><li>Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
</li><li>Generate leads, update members on travel and insurance specials, and provide travel information
</li><li>Respond to customer inquiries and refer to senior staff or agent when appropriate
</li><li>Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
</li><li>Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
</li><li>Provide administrative support to the travel and/or insurance sales staff during peak periods
</li><li>Conduct outbound promotional calls for insurance and/or travel products
</li><li>Other duties as assigned
</li></ul>HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
<ul><li>Medical, dental and vision benefits
</li></ul><ul><li>401k Match
</li><li>Paid parental leave and adoption assistance
</li><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li><li>Paid volunteer day annually
</li><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li><li>AAA Membership
</li><li>Discounts, perks, and rewards and much more
</li></ul>WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
<ul><li>High School Diploma or equivalent
</li></ul>Work Experience:
<ul><li>Working in a customer focused environment
</li><li>Providing customer focused service and timely solutions to problems
</li><li>Microsoft Office applications
</li><li>Taking personal responsibility in seeking solutions to problems
</li><li>Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
</li></ul>Successful candidates will possess:
<ul><li>Passion and enthusiasm for working with people
</li><li>Basic mathematical calculations to accurately perform monetary transactions
</li><li>Communicate effectively (verbal and written) with others in a work environment
</li><li>Work effectively in a team environment
</li><li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
</li><li>Work under pressure in a high volume, fast paced customer service environment
</li><li>Work irregular hours including holidays and weekends (may include community events)
</li></ul>Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Branch Customer Service Rep - St. Augustine, FL

Join AAA The Auto Club Group and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.