Qureos Mentor

Aaladipattiyan Karupatti Coffee & Restaurant

1. Customer Interaction &amp; Support<ul><li>Handle customer queries, feedback, and complaints</li><li>Provide prompt, polite, and solution-oriented responses to ensure customer satisfaction.</li><li>Assist customers with menu details, order status, delivery updates, and product information.</li><li>Resolve issues related to delayed orders, food quality, billing, refunds, and replacements.</li></ul>2. Service Quality Monitoring<ul><li>Coordinate with kitchen, production, and delivery teams to maintain service standards.</li></ul>3. Feedback Management<ul><li>Collect customer feedback through reviews.</li><li>Analyze feedback to identify recurring issues or improvement areas.</li><li>Escalate critical concerns to management and follow up until resolved.</li><li>Encourage customers to share positive reviews and ratings online.</li></ul>4. Complaint Resolution<ul><li>Ensure timely closure of complaints with proper root-cause analysis.</li><li>Provide compensation or goodwill gestures (discounts, coupons) as per company policy.</li></ul>5. Order Coordination<ul><li>Coordinate with kitchen, warehouse, or production team for order preparations.</li><li>Work with delivery logistics to ensure on-time delivery.</li><li>Track order flow and proactively inform customers about delays or changes.</li></ul>6. Brand Representation<ul><li>Present the brand professionally by maintaining a courteous tone and positive communication.</li><li>Promote new products, combos, offers, or loyalty programs.</li></ul>7. Reporting &amp; Documentation<ul><li>Prepare daily/weekly reports on customer satisfaction scores, issue trends, and service performance.</li><li>Maintain data on refunds, replacements, and order handling.</li></ul>8. Cross-Department Coordination<ul><li>Work closely with:</li><li>Kitchen/Production team</li><li>QA (Quality Assurance) team</li><li>Dispatch/Delivery team</li><li>Sales/Marketing team</li><li>Store managers/outlet teams</li><li>Ensure smooth communication and quick resolution of customer issues.</li></ul>9. Training &amp; Continuous Improvement<ul><li>Attend training on food safety, hygiene, product knowledge, and communication skills.</li><li>Suggest improvements in customer service processes, SOPs, packaging, or menu clarity.</li></ul>10. Compliance &amp; Hygiene Awareness<ul><li>Ensure customer handling follows FSSAI guidelines, company policies, and hygiene standards.</li><li>Maintain confidentiality of customer data.</li></ul>Job Type: Full-timePay: From &#8377;15,000.00 per monthBenefits:<ul><li>Food provided</li><li>Provident Fund</li></ul>Work Location: In person

Customer Delight Executive

Join Aaladipattiyan Karupatti Coffee & Restaurant and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aaladipattiyan Karupatti Coffee & Restaurant

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Customer Delight Executive