Abrar Admin

Aanaab

<div>We are looking for a Customer Service &amp; Programs Specialist to assist our users with their questions and inquiries about our training programs, enrollment process, and payments. The role involves communicating with users primarily via WhatsApp and email and using our internal systems and reports to investigate issues and provide accurate, timely support. The role also includes program operations support, including enrollment tracking, sending invitations and live-session links, monitoring trainee attendance and content completion. 
Key Responsibilities<ul><li>
Check the number of enrolments regularly for each program, prepare lists and follow-up sheets.</li><li>
Follow up on the trainees joining the program and ensure that invitations are sent to all trainees before the beginning of each program.
</li><li>Create WhatsApp groups for each launch and follow up on both WhatsApp and Telegram groups.
</li><li>Send reminders to trainees for live sessions and send links.</li><li>
Start the sessions and ensure that the trainers and trainees enter.
</li><li>Communicate with the trainees and follow up on their entry to the live sessions.</li><li>
Provide support and respond to trainees' inquiries in groups and ensure that they reach and have all the necessary resources.
</li><li>Follow up on the trainees' completion of the content and send reminders before the end of the course. Updating follow-up lists after meetings, before and after the end of the session.
</li><li>Send messages to those who passed and those who did not pass and the reasons for not passing.
</li><li>Preparing lists of passed and failed trainees for each program.
</li>Organizing follow-up files for programs on the drive. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>
Good command of the English language (written and spoken).</li><li>
Basic to intermediate proficiency in Microsoft Office applications.</li><li>
Strong organizational, communication, and time-management skills.</li><li>
Strong problem-solving and customer service mindset.</li><li>
Ability to multitask and manage time effectively.</li></ul> 

Benefits 
<ul><li>
A supportive, collaborative work environment.</li><li>
Opportunities to learn and grow in customer support and success.</li><li>
The chance to contribute to a mission-driven company transforming professional development in the region.</li></ul></div>

Tamheer Program - Customer Service & Programs Specialist

<div>Campaign Strategy &amp; Execution<ul><li>
Develop and execute performance marketing strategies across paid digital channels, including Google Ads, Meta, TikTok, LinkedIn, and Snapchat.
</li><li>Plan, launch, and manage multi-channel campaigns aligned with business objectives.
</li><li>Identify and evaluate new acquisition channels and growth opportunities.
</li><li>Ensure campaign messaging aligns with Aanaab's brand and marketing strategy.
</li></ul>Lead Generation &amp; Conversion Optimization<ul><li>
Design and optimize high-converting landing pages for different campaign objectives.
</li><li>Conduct A/B testing across landing pages, ad creatives, and campaign elements.
</li><li>Optimize the customer acquisition funnel from awareness to conversion.
</li><li>Collaborate with internal teams to improve lead nurturing and conversion performance.
</li><li>Build and manage B2B lead generation campaigns targeting schools and enterprise clients.
</li></ul>Performance Analytics &amp; Reporting<ul><li>
Configure and maintain tracking using Google Tag Manager, Google Analytics 4, and related platforms.
</li><li>Monitor campaign performance and analyze marketing data to identify optimization opportunities.
</li><li>Develop dashboards and reports to measure KPIs and campaign effectiveness.
</li><li>Ensure accurate attribution across marketing channels and customer touchpoints.
</li></ul>Budget &amp; Performance Management<ul><li>
Manage and optimize advertising budgets across multiple digital channels.
</li><li>Monitor campaign performance against CAC, CPL, CPA, ROAS, and ROI targets.
</li><li>Continuously improve campaign efficiency through data-driven optimization.
</li><li>Ensure marketing investments contribute to sustainable business growth.
</li></ul>Cross-Functional Collaboration<ul><li>
Partner with Marketing, Sales, Product, and Design teams to align campaign execution with business priorities.
</li><li>Support sales teams by improving lead quality and campaign effectiveness.
</li>Share performance insights and recommendations with stakeholders to support strategic decision-making. 
<li>
</li></ul> 
 
Requirements 
 
QUALIFICATIONSEducation<ul><li>
Bachelor's degree in Marketing, Business Administration, Digital Marketing, Communications, or a related field.
</li><li>A Master's degree is considered an advantage.
</li></ul>Experience<ul><li>
5+ years of experience in Performance Marketing or Digital Marketing.
</li><li>Proven experience managing multi-channel paid advertising campaigns.
</li><li>Experience across both B2B and B2C marketing environments.
</li><li>Previous experience within EdTech, SaaS, Technology, or Digital Services is preferred.
</li></ul>Technical &amp; Professional Skills<ul><li>
Advanced knowledge of Google Ads, Meta Ads Manager, LinkedIn Ads, TikTok Ads, and Snapchat Ads.
</li><li>Strong understanding of Google Analytics 4, Google Tag Manager, and marketing attribution.
</li><li>Experience with conversion rate optimization (CRO) and A/B testing methodologies.
</li><li>Strong analytical and reporting skills with the ability to translate data into actionable insights.
</li><li>Budget planning and performance optimization expertise.
</li><li>Strong project management and prioritization skills.
</li></ul>Languages<ul><li>
Professional proficiency in Arabic and English (written and spoken).
</li></ul>Core Competencies<ul><li>
Strategic Thinking
</li><li>Customer Focus
</li><li>Data-Driven Decision Making
</li><li>Ownership &amp; Accountability
</li><li>Results Orientation
</li><li>Innovation &amp; Continuous Improvement
</li><li>Learning Agility
</li>Attention to Detail 
<li>
</li></ul> 
 
Benefits 
<ul><li>
Flexible remote work.
</li><li>Medical insurance (as per company policy).
</li><li>Supportive and collaborative work environment.
</li><li>Open and collaborative culture.
</li><li>Continuous learning and growth opportunities.
</li><li>High level of autonomy and ownership.
</li><li>Opportunity to make a real impact.</li></ul></div>

Sr. Performance Marketing Specialist

<div>The Associate Project Manager is responsible for supporting the planning, coordination, and execution of projects to ensure timelines, deliverables, and quality requirements are met.
The role works closely with internal teams, clients, and subject-matter experts to coordinate project activities, maintain accurate documentation, monitor progress, and address potential risks or delays.
The role also supports business development activities by assisting with proposal preparation, client communication, and opportunity tracking, while contributing to process improvements and implementing project management best practices.
Project Coordination &amp; Delivery<ul><li>
Support project planning, scheduling, and coordination across multiple initiatives.
</li><li>Coordinate with internal teams, clients, and subject-matter experts to ensure project milestones are achieved.
</li><li>Monitor project progress and help ensure deliverables are completed on time and according to agreed quality standards.
</li><li>Conduct quality checks throughout project delivery and support issue resolution.
</li><li>Maintain accurate project documentation, including project plans, meeting minutes, reports, and communication records.
</li><li>Assist in monitoring project budgets, resource utilization, and financial tracking.
</li><li>Identify, document, and escalate project risks, issues, and improvement opportunities.
</li><li>Contribute to project close-out activities, lessons learned, and continuous improvement initiatives.
</li></ul>Business Development Support<ul><li>
Support the preparation of proposals, presentations, and client submissions.
</li><li>Assist in gathering business requirements and translating them into project scopes and implementation plans.
</li><li>Participate in client meetings and document requirements, action items, and follow-up activities.
</li><li>Maintain opportunity tracking tools and support sales pipeline management.
</li><li>Coordinate internally to prepare project estimates, timelines, resource plans, and commercial documentation.
</li><li>Support the preparation of RFPs, RFQs, and other business development responses.
</li><li>Contribute to developing case studies, project references, and marketing materials that support future business opportunities.
</li>Build positive client relationships through timely communication and professional follow-up. 
<li>
</li></ul> 
 
Requirements 
 
QUALIFICATIONSEducation<ul><li>
Bachelor's degree in Project Management, Business Administration, Engineering, or a related field.
</li></ul>Experience<ul><li>
1&ndash;3 years of experience in project coordination, project management support, or a similar role.
</li><li>Experience working in consulting, professional services, training, education, or technology environments is preferred.
</li><li>Exposure to client-facing projects or cross-functional project teams is an advantage.
</li></ul>Certifications<ul><li>
CAPM certification is preferred.
</li><li>PMP certification or other recognized project management certifications are considered an advantage.
</li></ul>Technical &amp; Professional Skills<ul><li>
Good understanding of project management principles, methodologies, and best practices.
</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
</li><li>Experience using project management and collaboration tools (e.g., Microsoft Project, Asana, Jira, ClickUp, Monday.com, or similar).
</li><li>Strong documentation, reporting, and organizational skills.
</li><li>Ability to coordinate multiple priorities while maintaining attention to detail.
</li></ul>Languages<ul><li>
Professional proficiency in Arabic and English (written and spoken).
</li></ul>Core Competencies<ul><li>
Planning &amp; Organization
</li><li>Execution Excellence</li><li>
Client Focus
</li><li>Communication
</li><li>Collaboration
</li><li>Problem Solving
</li><li>Attention to Detail
</li><li>Accountability
</li><li>Learning Agility
</li>Results Orientation 
<li>
</li></ul> 
 
Benefits 
<ul><li>
Medical insurance (as per company policy).
</li></ul><ul><li>Supportive and collaborative work environment.
</li><li>Open and collaborative culture.
</li><li>Continuous learning and growth opportunities.
</li><li>High level of autonomy and ownership.
</li><li>Opportunity to make a real impact.</li></ul></div>

Associate Project Manager

Join Aanaab and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aanaab

About Company

Tamheer Program - Customer Service & Programs Specialist

Sr. Performance Marketing Specialist

Associate Project Manager