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Aaroh Marketing and Communications Private Limited

Job Description: Ecommerce &amp; Marketing Agency (MSME Focus, US/UK/Germany)Role OverviewOperations manager will drive operational excellence and strategic growth for an ecommerce (Lifestyle) and marketing agency serving MSMEs, with a strong focus on overseas markets including the US, UK, and Germany. This executive will oversee daily operations, optimize cross-border processes, and align teams to deliver scalable, efficient, and profitable business outcomes.Key Responsibilities<ul><li>Lead and manage all agency operations, including ecommerce, digital marketing, client services, and supply chain management.</li><li>Develop and implement operational strategies for growth in target overseas markets (US, UK, Germany), ensuring localization and compliance with regional regulations.</li><li>Oversee multi-channel ecommerce operations (DTC, Amazon, marketplaces), ensuring seamless execution and peak performance.</li><li>Optimize workflows, processes, and technology adoption to drive efficiency, scalability, and quality of service.</li><li>Collaborate with the CEO and executive team to set and execute the agency&rsquo;s vision, strategic priorities, and quarterly objectives.</li><li>Manage financial performance, including budgeting, forecasting, and P&amp;L accountability.</li><li>Build, mentor, and lead high-performing cross-functional teams, fostering a culture of innovation and accountability.</li><li>Oversee vendor relations, supply chain, and fulfillment, ensuring timely and cost-effective delivery to global clients.</li><li>Ensure compliance with international trade, data privacy, and business regulations in all operating regions.</li><li>Use data analytics to monitor performance, identify improvement areas, and inform decision-making.</li></ul>Ideal Qualifications<ul><li>Proven experience in a senior operations role within ecommerce or digital marketing, with exposure to international markets.</li><li>Strong understanding of MSME needs and challenges in cross-border ecommerce and marketing.</li><li>Demonstrated expertise in scaling operations, managing P&amp;L, and driving process improvements.</li><li>Experience with marketplace management (Amazon, Walmart, etc.), supply chain, and vendor negotiations.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Data-driven mindset with strong analytical and problem-solving abilities.</li><li>Familiarity with relevant technologies and operational best practices for global e-commerce and marketing.</li></ul>Key Focus<ul><li>Marketing Agency Operations</li><li>Multi-channel ecommerce, cross-border delivery</li><li>Strategy</li><li>Growth in US/UK/Germany, MSME focus</li><li>Team Leadership</li><li>Build and mentor high-performing teams</li><li>Financial Management</li><li>Budgeting, forecasting, P&amp;L accountability</li><li>Technology</li><li>Process automation, data-driven improvements</li><li>Compliance</li><li>International trade, data privacy</li><li>This role requires a dynamic, adaptable leader capable of scaling a fast-paced agency and delivering results in diverse global markets.</li></ul>Experience: 7-9 yearsSalary: 75000 to 1 lakhJob Types: Full-time, PermanentPay: From &#8377;75,000.00 per monthBenefits:<ul><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Operations manager: 7 years (Required)</li></ul>Work Location: In person

Operations Manager

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Aaroh Marketing and Communications Private Limited

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Operations Manager