Qureos Mentor

AARP

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP&rsquo;s millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.
 <br/>
 <br/>
 The
 <strong>
  Quality Assurance Analyst
 </strong>
 handles complex and escalated cases, including those involving executive-level inquiries, Attorneys General, and the Better Business Bureau, received through all contact center channels. They provide member support services across all communication channels, including phone, email, written correspondence, and digital platforms. The analyst also analyzes data to create relevant, seamless, and memorable experiences for consumers, customers, employees, and members across all platforms, communications, and touchpoints.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Researches and resolves Better Business Bureau and Attorney General Cases sent to the Association as well as complex membership complaints escalated through the contact centers as well as items sent directly to leadership.
  </li>
  <li>
   Utilizes the Salesforce platform to ensure all service levels are met with superior quality and content of response.
  </li>
  <li>
   Gathers, extracts, and consolidates a variety of information and statistical data to prepare standard and ad hoc operational reports.
  </li>
  <li>
   Crafts well written, researched, and member focused responses for correspondence received by the Ombudsman team.
  </li>
  <li>
   Maintains excellent knowledge of initiatives, legislative positions and policies and can clearly and professionally communicate the organization&rsquo;s position both verbally and in writing.
  </li>
  <li>
   Participates in call calibration sessions with service providers to monitor and coach on the delivery of the consumer experience Responsible for employee membership accounts, including requests for gift memberships.
  </li>
  <li>
   Collaborates with contact center operations to provide feedback regarding emerging trends and identify potential opportunities for additional coaching to minimize future escalations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree and at least 4 years of experience in a dedicated customer service or communications environment, or an equivalent combination of specialized training and experience.
  </li>
  <li>
   Strong verbal and written communication skills.
  </li>
  <li>
   Ability to manage multiple tasks and priorities simultaneously in a fast-paced environment.
  </li>
  <li>
   Strong problem-solving, analytical, and decision-making abilities.
  </li>
  <li>
   Ability to work independently and collaboratively within a team environment.
  </li>
  <li>
   Willingness to travel for provider site visits as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree and/or relevant certifications or licensure (e.g., insurance licenses).
  </li>
  <li>
   Formal training or experience with Artificial Intelligence (AI).
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  AARP will not sponsor an employment visa for this position at this time.
  <br/>
  <br/>
 </em>
 <strong>
  Additional Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Regular and reliable job attendance
  </li>
  <li>
   Effective verbal and written communication skills
  </li>
  <li>
   Exhibit respect and understanding of others to maintain professional relationships
  </li>
  <li>
   Independent judgement in evaluation options to make sound decisions
  </li>
  <li>
   In office/open office environment with the ability to work effectively surrounded by moderate nois
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hybrid Work Environment
  <br/>
  <br/>
 </strong>
 AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
 <br/>
 <br/>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
 <br/>
 <br/>
 <strong>
  Equal Employment Opportunity
  <br/>
  <br/>
 </strong>
 AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
</div>


Quality Assurance Analyst

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications,
 <em>
  AARP The Magazine
 </em>
 and the
 <em>
  AARP Bulletin
 </em>
 .
 <br/>
 <br/>
 From social media to digital brand experiences, the AARP Brand Department helps grow, protect, and drive engagements with AARP's biggest asset our brand. We are looking for a creative, passionate, and results-driven student interested in working on teams with social media strategists and community managers to help create compelling social media content to reach and engage our target audiences. The social media intern will support the Brand Social Media team in developing and publishing content across AARP's flagship social media platforms, including Facebook, Instagram, LinkedIn, YouTube, and TikTok. Additional tasks include social listening and community engagement; analyzing and reporting on key performance metrics; and supporting the development of social media campaigns (such as influencer campaigns, theme months, tentpole projects, etc.).
 <br/>
 <br/>
 We'll challenge you to think and work innovatively on real-world projects and provide help and guidance along the way. AARP is committed to your growth and cultivating your continued learning and development. This paid internship has an anticipated start date of
 <strong>
  Spring 2026
 </strong>
 , with an option to continue throughout the year.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist with writing and scheduling social media posts, and daily editorial calendar management
  </li>
  <li>
   Support the development and implementation of social media content and campaigns supporting AARP issue areas and other priority programs
  </li>
  <li>
   Monitor social media channels to identify community engagement opportunities
  </li>
  <li>
   Track and analyze key metrics, and report on content and campaign performance
  </li>
  <li>
   Research and report on the latest social media trends and best practices to inform strategy
  </li>
  <li>
   Participate in team meetings and brainstorming sessions
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ideal candidate will be enrolled in a degree program at an accredited college or university; be considered a rising undergraduate junior or senior, graduate student, or postdoctoral student; and remain academically enrolled throughout the internship
  </li>
  <li>
   Pursuing a degree in communications, marketing, journalism, social media, or related fields
  </li>
  <li>
   Must be a self-starter and adaptable, with the ability to work under tight deadlines
  </li>
  <li>
   Ability to manage multiple projects, anticipate project needs, and discern work priorities
  </li>
  <li>
   Ability to work well with diverse populations, including gender, race, and sexual orientation
  </li>
  <li>
   Technical proficiency in Microsoft Office programs
  </li>
  <li>
   Familiarity with social media platforms is required
   <br/>
   <br/>
  </li>
 </ul>
 AARP will not sponsor an employment visa for this position at this time.
 <br/>
 <br/>
 <strong>
  Additional Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Regular and reliable job attendance
  </li>
  <li>
   Exhibit respect and understanding of others to maintain professional relationships
  </li>
  <li>
   In office/open office environment with the ability to work effectively surrounded by moderate noise
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hybrid Work Environment
  <br/>
  <br/>
 </strong>
 AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
 <br/>
 <br/>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 The hourly range is $18 for undergraduates, $21 for graduate students, and $28 for Ph.D. candidates. Internships are non-exempt positions and are not eligible for employee benefits.
 <br/>
 <br/>
 <strong>
  Equal Employment Opportunity
  <br/>
  <br/>
 </strong>
 AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
</div>


Brand Social Media Intern

<div>Overview:
<div>
AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, <i>AARP The Magazine</i> and the <i>AARP Bulletin</i>.</div><div></div><div><br>
Are you a creative, passionate, and results-driven student interested in advocacy and public policy? The <b>AARP Minnesota Team</b> is looking for you! Our develops, advocates for, and implements policies to improve people's lives as they age and help build a better tomorrow for future generations. We'll challenge you to think and work innovatively on real-world projects. AARP is committed to your growth and cultivating your continued learning and development. This paid internship has an anticipated start date of <b>Summer 2026</b> and will go through the end of the year, with the possibility of extending additional semesters.</div>
Responsibilities:
<ul><li>Apply strategic, analytical, and creative thinking to help promote policy issues on family caregiving, health and welfare, and retirement security</li><li>
Engage in the communications strategies to advance these issues and the events organized as part of these efforts</li><li>
Research policy issues, draft documents to support our advocacy efforts, participate in team meetings and strategy discussions, collaborate in communications tactics, and engage in a support role for various remote and in-person events</li><li>
Work with advocacy staff and volunteers to plan and implement state and federal legislative grassroots advocacy tactics and non-partisan voter engagement activities</li><li>
Monitor legislative activities and research policy issues.</li><li>
Enhance AARP&rsquo;s social media presence by creating and posting relevant and timely content</li><li>
Produce and distribute materials for legislators, the media, members, and the public</li><li>
Design visuals to support advocacy promotional efforts (e.g., event fliers, online images, etc.)</li><li>
Write and edit press releases and articles for the state website, blog entries, email communications, action alerts, letters to the editor, and other articles, focusing on AARP&rsquo;s policy issues and voter engagement efforts</li><li>
Research background information for talking points and other communications needs, as needed by staff</li></ul>
Qualifications:
<ul><li>The ideal candidate will be currently enrolled in a degree program at an accredited college or university, be considered a rising undergraduate junior or senior, graduate student, or post-doctoral student, and remain academically enrolled throughout the internship</li><li>
Pursuing a degree in public policy, political science, nonprofit management, communications, marketing, journalism, or related fields</li><li>
Prior experience in issue and/or legislative advocacy, although not required, would be helpful</li><li>
Strong time management skills and the ability to juggle multiple projects to achieve deadlines</li><li>
Technical proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint, and familiarity with social media tools</li><li>
Research and analytical skills</li><li>
Interest in aging, nonprofits, communications/public relations, and political issues</li><li>
Strong interpersonal and collaborative skills to work well with team members while being flexible and adaptable to work on independent projects</li><li>
Must be available to work a minimum of 15 hours a week</li></ul><div></div><div><br>
AARP will not sponsor an employment visa for this position at this time.</div><div></div><div><b><br>
Additional Requirements</b></div><ul><li>
Regular and reliable job attendance</li><li>
Exhibit respect and understanding of others to maintain professional relationships</li><li>
Independent judgement in evaluation options to make sound decisions</li><li>
In office/open office environment with the ability to work effectively surrounded by moderate noise</li><li>
Ability to occasionally lift up to 25 pounds</li></ul><div></div><div><b><br>
Hybrid Work Environment</b></div><div>
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.</div><div></div><div><b><br>
Compensation and Benefits</b></div><div>
The hourly range is $18 for undergraduates, $21 for graduate students, $28 for Ph.D. candidates. Internships are non-exempt positions and are not eligible for employee benefits.</div><div></div><div><b><br>
Equal Employment Opportunity</b></div><div>
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.</div></div>

Advocacy and Communications Intern

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications,
 <em>
  AARP The Magazine
 </em>
 and the
 <em>
  AARP Bulletin
 </em>
 .
 <br/>
 <br/>
 Are you a creative, passionate, and results-driven student interested in advocacy and public policy? The
 <strong>
  AARP Minnesota Team
 </strong>
 is looking for you! Our develops, advocates for, and implements policies to improve people's lives as they age and help build a better tomorrow for future generations. We'll challenge you to think and work innovatively on real-world projects. AARP is committed to your growth and cultivating your continued learning and development. This paid internship has an anticipated start date of
 <strong>
  Summer 2026
 </strong>
 and will go through the end of the year, with the possibility of extending additional semesters.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Apply strategic, analytical, and creative thinking to help promote policy issues on family caregiving, health and welfare, and retirement security
  </li>
  <li>
   Engage in the communications strategies to advance these issues and the events organized as part of these efforts
  </li>
  <li>
   Research policy issues, draft documents to support our advocacy efforts, participate in team meetings and strategy discussions, collaborate in communications tactics, and engage in a support role for various remote and in-person events
  </li>
  <li>
   Work with advocacy staff and volunteers to plan and implement state and federal legislative grassroots advocacy tactics and non-partisan voter engagement activities
  </li>
  <li>
   Monitor legislative activities and research policy issues.
  </li>
  <li>
   Enhance AARP&rsquo;s social media presence by creating and posting relevant and timely content
  </li>
  <li>
   Produce and distribute materials for legislators, the media, members, and the public
  </li>
  <li>
   Design visuals to support advocacy promotional efforts (e.g., event fliers, online images, etc.)
  </li>
  <li>
   Write and edit press releases and articles for the state website, blog entries, email communications, action alerts, letters to the editor, and other articles, focusing on AARP&rsquo;s policy issues and voter engagement efforts
  </li>
  <li>
   Research background information for talking points and other communications needs, as needed by staff
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ideal candidate will be currently enrolled in a degree program at an accredited college or university, be considered a rising undergraduate junior or senior, graduate student, or post-doctoral student, and remain academically enrolled throughout the internship
  </li>
  <li>
   Pursuing a degree in public policy, political science, nonprofit management, communications, marketing, journalism, or related fields
  </li>
  <li>
   Prior experience in issue and/or legislative advocacy, although not required, would be helpful
  </li>
  <li>
   Strong time management skills and the ability to juggle multiple projects to achieve deadlines
  </li>
  <li>
   Technical proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint, and familiarity with social media tools
  </li>
  <li>
   Research and analytical skills
  </li>
  <li>
   Interest in aging, nonprofits, communications/public relations, and political issues
  </li>
  <li>
   Strong interpersonal and collaborative skills to work well with team members while being flexible and adaptable to work on independent projects
  </li>
  <li>
   Must be available to work a minimum of 15 hours a week
   <br/>
   <br/>
  </li>
 </ul>
 AARP will not sponsor an employment visa for this position at this time.
 <br/>
 <br/>
 <strong>
  Additional Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Regular and reliable job attendance
  </li>
  <li>
   Exhibit respect and understanding of others to maintain professional relationships
  </li>
  <li>
   Independent judgement in evaluation options to make sound decisions
  </li>
  <li>
   In office/open office environment with the ability to work effectively surrounded by moderate noise
  </li>
  <li>
   Ability to occasionally lift up to 25 pounds
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hybrid Work Environment
  <br/>
  <br/>
 </strong>
 AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
 <br/>
 <br/>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 The hourly range is $18 for undergraduates, $21 for graduate students, $28 for Ph.D. candidates. Internships are non-exempt positions and are not eligible for employee benefits.
 <br/>
 <br/>
 <strong>
  Equal Employment Opportunity
  <br/>
  <br/>
 </strong>
 AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
</div>


Join AARP and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AARP

About Company

Quality Assurance Analyst

Brand Social Media Intern

Advocacy and Communications Intern

Advocacy and Communications Intern