Urwah Admin

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for Jazz Cash Social Media in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.)</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Collaborate with marketing and design teams for brand consistency</li><li>Engage with the community and manage content calendars</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s in Marketing/Communications (or related)</li><li>2+ years of Social Media Management experience</li><li>Strong communication and organisational skills</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead-BPO

Job Description.<ul><li>Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, Twitter, YouTube, etc.)</li><li>Create engaging content aligned with brand voice and goals</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Collaborate with marketing and design teams for brand consistency</li><li>Engage with the community and manage content calendars</li><li>Manage paid campaigns and track ROI</li><li>Stay updated on trends and social media tools</li><li>Sales or call center background (preferred) because prior exposure helps in understanding customer behavior and improves the ability to pitch our business products more effectively.</li><li>They should be attentive, responsive, and able to understand customer queries quickly.</li><li>The candidate should comfortably engage in two-way communication and answer without hesitation.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s in Marketing/Communications (or related)</li><li>2+ years of Social Media Management experience</li><li>Strong communication and organisational skills</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li></ul>Working Hours:<ul><li>Rotational 8-Hour Shift (6 days a week)</li></ul>Benefits:<ul><li>Career Growth.</li></ul>Location: Islamabad.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Social Media Handler

Responsibilities<ul><li>Create and renew subscriptions and process invoices accurately and on time.</li><li>Process credit memos and make adjustments to customer accounts as needed.</li><li>Maintain and track accounts to ensure timely and accurate invoicing.</li><li>Resolve customer billing issues across cases, email, and internal escalation channels.</li><li>Assist internal teams by providing billing- and revenue-related information.</li><li>Participate in special projects such as system upgrades, process improvements, and data analysis initiatives.</li><li>Monitor, post, and reconcile payments.</li><li>Follow up on outstanding insurance balances and accounts receivable.</li><li>Handle prior authorization (PA) processes, including:</li><li>Initiating and submitting prior authorization requests to insurance payers</li><li>Verifying insurance eligibility and benefits</li><li>Tracking authorization status and following up with payers</li><li>Resolving authorization denials and coordinating appeals when required</li><li>Ensure strong compliance with predefined SOPs and workflows.</li><li>Utilize APIs and billing systems effectively (API knowledge is a plus).</li></ul>Qualifications &amp; Experience<ul><li>Proven work experience as a Medical Biller or in a similar role.</li><li>1&ndash;2 years of experience in Medical Billing, Accounts, AR, Client Success, or Collections.</li><li>Prior experience handling insurance verification and prior authorizations is required.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Outstanding problem-solving and organizational abilities.</li></ul>Education<ul><li>Associate degree in Pharmacy (Pharm D), Accounting, or a related field required.</li><li>Bachelor&rsquo;s degree preferred.</li></ul>You Are a Strong Fit If You:<ul><li>Have strong English speaking and writing comprehension skills.</li><li>Demonstrate excellent organizational and time-management skills.</li><li>Develop and maintain positive relationships through effective and timely communication.</li><li>Are detail-oriented and comfortable working with insurance portals and billing systems.</li></ul>Job Details<ul><li>Salary: Up to 150K</li><li>Shift: Night Shift (US Business Hours)</li><li>Location: Lahore, Pakistan (On-site)</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Medical Billing Specialist-US

Job Summary:We are seeking a motivated and results-driven Inside Sales Representative with proven experience in selling Durable Medical Equipment (DME). The ideal candidate will have a strong B2C sales background and a solid understanding of the U.S. health insurance system. This role involves engaging directly with customers, guiding them through product selection, insurance eligibility, and closing sales while delivering an excellent customer experience.Key Responsibilities:<ul><li>Proactively engage with customers via phone, email, and virtual communication to promote and sell DME products.</li><li>Assess customer needs and recommend appropriate medical equipment solutions.</li><li>Explain insurance coverage, eligibility, and reimbursement processes within the U.S. health insurance system.</li><li>Verify insurance benefits and coordinate with internal teams to ensure accurate documentation.</li><li>Manage the full sales cycle from lead qualification to closing and post-sale follow-up.</li><li>Maintain accurate records of customer interactions and sales activities in the CRM system.</li><li>Meet or exceed individual and team sales targets.</li><li>Stay up to date with DME products, compliance requirements, and industry regulations.</li><li>Provide excellent customer service while building long-term customer relationships.</li></ul>Required Qualifications:<ul><li>Proven experience in inside sales, preferably within the Durable Medical Equipment (DME) industry.</li><li>Strong B2C sales experience, with a track record of meeting or exceeding targets.</li><li>Solid understanding of the U.S. health insurance system, including Medicare, Medicaid, and private insurance.</li><li>Excellent communication, negotiation, and persuasion skills.</li><li>Ability to handle objections and close sales effectively.</li><li>Proficiency with CRM tools and basic sales reporting.</li><li>Strong organizational and time-management skills.</li></ul>Preferred Qualifications:<ul><li>Experience working with Medicare billing and insurance verification processes.</li><li>Familiarity with HIPAA compliance and healthcare sales regulations.</li><li>Prior experience selling medical or healthcare-related products to U.S. customers.</li></ul>Key Skills &amp; Competencies:<ul><li>Sales-driven mindset with customer-first approach</li><li>Strong problem-solving and consultative selling skills</li><li>Attention to detail and compliance awareness</li><li>Ability to work independently in a fast-paced environment</li></ul>Timings: As per US time zone (night shift)Working Days: 5 per weekSalary: 150,000 to 200,000Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Inside Sales Representative – Durable Medical Equipment (DME)

Job description:We are looking for enthusiastic, customer-focused professionals to join our team as Customer Support Executive. In this role, you will play a key part in delivering exceptional customer experiences by handling inquiries, resolving concerns, and supporting customers across multiple communication channels, including voice, email, and chat.Key Responsibilities:<ul><li>Respond to customer queries promptly and professionally through calls, emails, and chat.</li><li>Resolve customer issues efficiently while ensuring high levels of satisfaction.</li><li>Provide support related to digital banking services, including online transactions, account access, and basic troubleshooting.</li><li>Accurately record customer interactions, concerns, and resolutions in internal systems.</li><li>Collaborate with internal teams to enhance service quality and improve the overall customer experience.</li><li>Maintain compliance with company policies, data security standards, and service guidelines.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Willingness to work in rotational shifts.</li><li>Strong problem-solving skills with a customer-first mindset.</li><li>Prior experience in customer support or digital banking is an added advantage.</li><li>Freshers with good communication skills and a willingness to learn are welcome to apply.</li></ul>What We Offer:<ul><li>Attractive salary package of up to 70,000 per month.</li><li>Performance-based incentives and rewards.</li><li>Clear career growth opportunities and ongoing professional development.</li><li>A supportive, collaborative, and dynamic work environment.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Executive- FinTech

Company: Abacus BPO, Islamabad Location: I-9/3, Islamabad , Pakistan Shift Timing: 6:00 PM &ndash; 3:00 AM (5 days a week) Salary: Rs. 60,000 &ndash; Rs. 75,000/month Start Date: Immediate openings availableJob Overview: We&rsquo;re hiring enthusiastic Customer Service Specialists for international voice-based projects. If you're fluent in English and eager to work in a fast-paced environment, this is your chance to grow with a leading global team.Who Should Apply:<ul><li>Fresh graduates or students with O/A Levels, Intermediate, or Bachelor&rsquo;s degree</li><li>Strong command of spoken English (neutral or US accent preferred)</li><li>Willing to work night shifts and in-office (Islamabad)</li><li>Energetic, punctual, and customer-focused</li></ul>Key Responsibilities:<ul><li>Respond promptly and accurately to customer inquiries, delivering effective and timely solutions.</li><li>Establish and nurture strong customer relationships to uphold service excellence.</li><li>Monitor, communicate, and resolve service-related issues efficiently while maintaining a strong focus on customer satisfaction.</li><li>Consistently ensure the delivery of a superior customer experience, contributing to high Quality Assurance (QA) standards.res</li></ul>Important Notes:<ul><li>This is a voice-based customer service role &ndash; strong spoken English is essential</li><li>On-site position only &ndash; remote work is not available</li><li>Night shift is mandatory</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives</li><li>Medical insurance coverage</li><li>Career development and growth opportunities</li><li>Friendly and professional work environment</li></ul>About Us: Abacus Consulting has been providing innovative business solutions for over 35 years. With a strong commitment to excellence and collaboration, we support organizations in unlocking their full potential through technology and talent.How to Apply:Apply via Indeed or send your CV directly on Whatsapp at 03485616568Note: We have daily walk-in interviews from 11:00 AM to 04:00 PM at the Abacus Office, Isb (Address: Plot No. 348-352, Plot 349 Street 1, near Wilson, I-9/3 I 9/3 I-9, Islamabad, 44000).Females are strongly encourage to apply.Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you available to work in night shift? </li><li>Are you fluent in spoken English language? </li></ul>Work Location: In person

Customer Service Specialist - Night Shift, Islamabad

Customer Service Specialist (CSS)We are hiring dynamic customer service representatives for our ongoing international project(s). Candidates must be proficient in the English language.Roles Available:<ul><li>Inbound Calls</li><li>International Projects</li></ul>Requirements:<ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul>* Prior experience is not required.Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>5 days a week (Sat/Sun Off )</li><li>9-hour shift</li></ul>Contact:<ul><li>Phone: 0329-3957952</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Specialist (CSS)

Join Abacus Outsourcing and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.