Urwah Admin

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s (or above)</li><li>Strong communication and organisational skills</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead (In-bound Customer Support)

Position Overview:We are seeking a highly skilled and experienced Senior Manager &ndash; IT to lead our IT Department. This individual will act as the Head of IT, overseeing all aspects of IT infrastructure, networks, server configuration, VOIP systems, and vendor management. The ideal candidate will be responsible for ensuring smooth IT operations, implementing new technologies, and aligning IT strategies with business goals.Key Responsibilities:&middot; Lead and manage the IT Department, providing guidance and direction to the team.&middot; Oversee IT infrastructure, including hardware, software, networking, and system administration.&middot; Ensure proper server configuration, monitoring, and maintenance for business continuity.&middot; Manage VOIP systems and ensure seamless communication across the organization.&middot; Develop and implement IT policies, security protocols, and data protection measures.&middot; Establish and maintain strong relationships with vendors and service providers, negotiating contracts and ensuring SLA compliance.&middot; Monitor and troubleshoot system performance, ensuring high availability and disaster recovery readiness.&middot; Stay updated on emerging technologies and recommend solutions to improve business efficiency.&middot; Prepare and manage the IT budget, ensuring cost-effective solutions.&middot; Provide periodic reports and analysis to senior management on IT operations and improvements.Qualifications &amp; Skills:&middot; Bachelor&rsquo;s/Master&rsquo;s degree in Computer Science, Information Technology, or related field.&middot; 10&ndash;12 years of progressive experience in IT, with at least 5+ years in a managerial role.&middot; Strong expertise in networking, server configuration, and system administration.&middot; Hands-on experience with VOIP systems and enterprise-level IT operations.&middot; Proven track record of vendor management and contract negotiations.&middot; Excellent leadership, communication, and decision-making skills.&middot; Strong understanding of IT security protocols and compliance requirements.&middot; Ability to work under pressure and manage multiple projects simultaneously.Preferred Certifications (a plus):&middot; CCNA / CCNP (Cisco)&middot; MCSE / MCSA (Microsoft)&middot; ITIL Certification&middot; PMP (for IT project management)Job Type: Full-timePay: Up to Rs400,000.00 per monthWork Location: In person

Head of IT - Technology Information

About the JobTitle: HR Executive (Recruitment) Number of Positions: 2 Job Type: Permanent/Contractual Location: Islamabad Salary Range: PKR 80,000&ndash;100,000 Last Date to Apply: 03 Nov, 2025__________________________________________________________________________________________What is an HR Executive?As an HR Executive at Abacus, you will manage end-to-end recruitment&mdash;from managing requisitions to posting job advertisements, sourcing candidates, coordinating onboarding, and maintaining employee records. This role is ideal for a resourceful and detail-oriented professional with hands-on experience in recruitment operations, including bulk hiring, who thrives in a fast-paced environment. You will work closely with hiring managers and the HR team to ensure timely fulfillment of staffing needs and accurate execution of HR processes.__________________________________________________________________________________________What does an HR Executive do?&middot; Manage and coordinate recruitment processes, including job postings, CV screening, and interview scheduling/coordination.&middot; Maintain a talent pipeline to ensure timely fulfillment of current and future recruitment needs.&middot; Prepare and maintain accurate employee records, contracts, and documentation for new hires to ensure compliance and data integrity.&middot; Conduct onboarding and orientation sessions, ensuring a smooth and engaging induction experience for new employees.&middot; Maintain and update employee databases and HR systems regularly.&middot; Support the payroll process by providing accurate and timely employee data for salary preparation.&middot; Serve as a point of contact for employee queries related to HR policies and procedures.&middot; Adherence to local labor laws and internal HR policies.__________________________________________________________________________________________What are we looking for, and what does it take to be an HR Executive?&middot; Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.&middot; 2&ndash;3 years&rsquo; experience in a recruitment role, with exposure to bulk hiring preferred.&middot; Solid understanding of HR recruitment and local labor laws.&middot; Experience in sourcing and hiring candidates through job boards, Applicant Tracking Systems (ATS), and other recruitment platforms.&middot; Proficient in MS Office; experience with HR software is a plus.&middot; Strong organizational and administrative skills with great attention to detail.&middot; Excellent verbal and written communication skills.&middot; High level of professionalism, discretion, and respect for confidentiality.&middot; A proactive mindset with the ability to take ownership and follow through on responsibilities.&middot; Collaborative and approachable, with strong interpersonal skills to build positive working relationships across teams.__________________________________________________________________________________________Why Join Abacus BPO?At Abacus Outsourcing, we combine innovation, technology, and human expertise to deliver large-scale impact&mdash;managing 80M+ customer interactions annually through 4,500+ employees and 1,500+ tech-enabled seats. We offer a growth-focused, inclusive environment where individuals are empowered to take ownership, deliver results, and thrive professionally. Whether it&rsquo;s bulk hiring, daily operations, or strategic support, every role at Abacus contributes to shaping exceptional client experiences and driving real business transformation.We offer competitive salaries, comprehensive health coverage, and provident fund contributions to support your financial security and personal well-being. Our commitment to work-life balance, flexible policies, and a vibrant workplace culture ensures a fulfilling employee experience.Our core values define who we are at Abacus Outsourcing. We are accountable in our commitments, open in our communication, and courteous in our interactions. We value being a team player, embrace every opportunity as a learner, and act with the confidence to be bold in driving change. These principles guide our culture, shape our actions, and strengthen the way we work together to create lasting impact.Join us to be part of a forward-thinking team that values professionalism, impact, and integrity.__________________________________________________________________________________________Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

HR Executive

Customer Service Specialist (CSS)&mdash;Walk-in Interviews at Abacus BPO, IslamabadWe are hiring dynamic customer service representatives for our ongoing international project(s). Candidates must be proficient in the English language.Bring an updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 04-Nov-2025.</li><li>Timings: 11:00 AM - 5:00 PM</li></ul>Roles Available:<ul><li>Inbound Calls</li><li>International Projects</li></ul>Requirements:<ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul>* Prior experience is not required.Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>5 days a week ( Sat/Sun Off )</li><li>9-hour shift</li></ul>Contact:<ul><li>Phone: 0329-3957952</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Specialist (CSS) - Walk in Interviews for International Projects

Customer Relations Officer (CRO) - Walk in Interviews at Abacus BPO, IslamabadWe are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 09-Sep-2025 and 10-Sep-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO) - Walk in Interviews

Job Title: Social Media Executive Location: I-9/3, Islamabad Job Type: Full-time (On-site) Timings: 8 Hours Rotational Shift (*6 days a week)* Salary: 40,000 - 45,000 PKRAbout the Role Abacus BPO is looking for a motivated and creative Social Media Executive to join our team. The ideal candidate will develop, manage, and execute social media strategies to strengthen our brand presence, drive engagement, and support business objectives.Key Responsibilities<ul><li>Develop and implement social media strategies across multiple platforms (Facebook, Instagram, LinkedIn, Twitter, YouTube, etc.)</li><li>Create engaging content aligned with the brand&rsquo;s voice and goals</li><li>Monitor campaign performance and provide data-driven insights for improvement</li><li>Collaborate with marketing and design teams to maintain brand consistency</li><li>Manage paid social media campaigns and track ROI</li><li>Stay updated on emerging trends, tools, and best practices in social media marketing</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, or a related field (14 Years Minimum)</li><li>Minimum 1 year of experience in social media management</li><li>Strong written and verbal communication skills</li><li>Excellent organisational and analytical abilities</li><li>Ability to work effectively in a fast-paced environment</li></ul>Working Hours<ul><li>Rotational 8-hour shift (6 days a week)</li></ul>What We Offer<ul><li>Career growth opportunities</li><li>Supportive and collaborative work environment</li></ul>How to ApplyApply via Indeed or send your updated resume directly on WhatsApp to: 0330 5810602.Note: We have many other positions opened related to Customer Service. (Domestic and International, both).Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Social Media Moderator (SMM)

Job Title: Social Media Executive Location: I-9/3, Islamabad Job Type: Full-time (On-site) Timings: 8 Hours Rotational Shift (*6 days a week)* Salary: 40,000 - 45,000 PKRAbout the Role:Abacus BPO is looking for a motivated and creative Social Media Executive to join our team. The ideal candidate will develop, manage, and execute social media strategies to strengthen our brand presence, drive engagement, and support business objectives.Key Responsibilities<ul><li>Develop and implement social media strategies across multiple platforms (Facebook, Instagram, LinkedIn, Twitter, YouTube, etc.)</li><li>Create engaging content aligned with the brand&rsquo;s voice and goals</li><li>Monitor campaign performance and provide data-driven insights for improvement</li><li>Collaborate with marketing and design teams to maintain brand consistency</li><li>Manage paid social media campaigns and track ROI</li><li>Stay updated on emerging trends, tools, and best practices in social media marketing</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, or a related field (14 Years Minimum)</li><li>Minimum 1 year of experience in social media management</li><li>Strong written and verbal communication skills</li><li>Excellent organisational and analytical abilities</li><li>Ability to work effectively in a fast-paced environment</li></ul>Working Hours<ul><li>Rotational 8-hour shift (6 days a week)</li></ul>What We Offer<ul><li>Career growth opportunities</li><li>Supportive and collaborative work environment</li></ul>How to Apply: Apply via Indeed or send your resume directly on WhatsApp to: 0330 5810602.Note: We have many other positions opened related to Customer Service. (Domestic and International, both).Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Social Media Executive

Join Abacus Outsourcing and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.