Urwah Admin

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for Jazz Cash Social Media in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.)</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Collaborate with marketing and design teams for brand consistency</li><li>Engage with the community and manage content calendars</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s in Marketing/Communications (or related)</li><li>2+ years of Social Media Management experience</li><li>Strong communication and organisational skills</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead-Social Media-Contact Center

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting-BPO is hiring a Security Officer (CCTV). The Security Officer person will be responsible for monitoring and operating surveillance systems to ensure the security and safety of company premises. The role involves observing live feeds, reviewing recorded footage, identifying and reporting suspicious activities, and maintaining accurate records. The CCTV Operator must demonstrate attention to detail, critical yet positive thinking, and the ability to respond effectively to security incidents.Responsibilities:<ul><li>Monitor and operate CCTV systems to ensure the security and safety of company premises.</li><li>Review surveillance footage regularly and report any suspicious activities or security breaches.</li><li>Maintain proper records of incidents, video logs, and daily monitoring reports.</li><li>Coordinate with security and administrative teams to address identified issues.</li><li>Ensure all surveillance equipment is functioning effectively; report and follow up on any technical faults.</li><li>Assist in investigations by providing relevant footage and evidence when required.</li><li>Stay alert and proactive in identifying potential risks, ensuring a safe environment.</li></ul>Requirements (Criteria):<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Maximum age: 30 years.</li><li>Proven experience in security surveillance/CCTV operations.</li><li>Strong observation, attention to detail, and reporting skills.</li><li>Critical yet positive thinking approach.</li><li>Ability to work in shifts and handle high-pressure situations.</li></ul>Benefits:<ul><li>Medical insurance.</li><li>Career growth opportunities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Security Officer (CCTV)

Kickstart Your Career with Abacus Outsourcing! | Human Resource Recruitment Intern Wanted Hey, future HR superstar!Are you fresh out of college or a go getter ready to dive into the fast-paced world of recruitment? Do you love connecting with people and want to master the art of finding the perfect match between talent and opportunity? Then keep reading this internship at Abacus Outsourcing is calling your name!Who We Are:Abacus Outsourcing is a leading, reputable organization where innovation meets opportunity. We are passionate about people our team and the candidates we help find their dream jobs.What You will Do:<ul><li>Be a Talent Scout: Help us find the brightest stars and hidden gems.</li><li>Interview &amp; Engage: Learn how to screen candidates and conduct interviews like a pro.</li><li>Collaborate: Work closely with our experienced HR team and get real-world exposure.</li><li>Shape Your Skills: Gain hands-on experience in recruitment strategy, candidate sourcing, and HR tech tools.</li><li>Make an Impact: Your efforts will help shape the future workforce.</li></ul>What We&rsquo;re Looking For:<ul><li>Fresh grads or students eager to learn HR/recruitment.</li><li>People-person with excellent communication skills.</li><li>Curious, driven, and ready to hustle.</li><li>Team players who love a challenge and growth.</li><li>Bonus points if you&rsquo;re social media savvy!</li></ul>Why Join Us?<ul><li>Paid internship with stipend, because your time and effort matter.</li><li>Mentorship from industry pros..</li><li>Certificate &amp; recommendation letter upon completion.</li><li>The chance to jumpstart your career at a top outsourcing firm.</li></ul>Ready to launch your HR journey with us?Hit Apply Now and let&rsquo;s build the future of recruitment &mdash; together.Abacus Outsourcing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all interns.Job Type: Full-timeBase Pay: From Rs15,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Human Resource Intern (Recruitment)

Customer Relations Officer (CRO) - Walk in Interviews at Abacus BPO, IslamabadWe are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 09-Sep-2025 and 10-Sep-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs42,000.00 per monthWork Location: In person

Customer Relations Officer (CRO) - Walk in Interviews

Job Title: Assistant Manager Call Center OperationsLocation: Lahore, PakistanDepartment: BPO OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.3&ndash;5 years of experience in BPO operations, including 1&ndash;2 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Why Join Us?At Abacus, you'll be part of a forward-thinking organization that values innovation, collaboration, and professional growth. This role offers a platform to lead impactful projects and make a real difference in operational success.Ready to take the next step in your career?&quot;Please read the job description and requirements carefully before applying. Only apply if you meet the qualifications, as applying without meeting them may affect your eligibility for other positions.&quot;Send your updated resume to hassan.saleem@abacus-global.com with the subject line: Application &ndash; Assistant Manager Call Center Operations.We look forward to welcoming a passionate leader to our team!Job Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: In person

Assistant Manager Contact Center (International)

Job Title: Manager &ndash; Quality Assurance (Contact Centre Operations)Job Summary:We are seeking a detail-oriented and proactive Manager &ndash; Quality Assurance to oversee and improve the quality of our contact centre operations. The ideal candidate will be responsible for driving continuous improvement in customer interactions by leading quality monitoring, calibration sessions, training recommendations, and performance analytics. This role ensures that customer service representatives meet internal standards and deliver exceptional customer experiences.Key Responsibilities:<ul><li>Supervise and guide the QA team in evaluating customer interactions (calls, chats, emails) against defined quality parameters.</li><li>Monitor and analyze trends in agent performance, customer satisfaction, and quality scores.</li><li>Conduct regular calibration sessions with internal stakeholders to ensure scoring consistency.</li><li>Provide actionable insights and feedback to team leaders and training teams to bridge performance gaps.</li><li>Develop and implement QA frameworks, audit forms, and SOPs to ensure consistent service delivery.</li><li>Collaborate with operations, training, and compliance teams to ensure adherence to policies and procedures.</li><li>Assist in designing agent coaching plans and performance improvement programs.</li><li>Prepare quality reports and dashboards for senior management review.</li><li>Participate in recruitment, training, and performance reviews of QA analysts.</li><li>Ensure compliance with regulatory and data security standards (e.g., GDPR, HIPAA, etc., if applicable).</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred: Business, Communications, or related field).</li><li>4+ years of experience in quality assurance within a contact centre environment.</li><li>At least 1-2 years in a supervisory or assistant manager role.</li><li>Strong knowledge of QA methodologies and contact centre metrics (AHT, CSAT, FCR, QA scores, etc.).</li><li>Excellent analytical, communication, and coaching skills.</li><li>Proficiency in QA tools and CRM platforms (e.g., NICE, Verint, Salesforce, Zendesk).</li><li>Familiarity with Six Sigma, COPC, or similar quality frameworks is a plus.</li><li>Ability to work in a fast-paced and dynamic environment.</li></ul>Location: Shaheen Complex, 1st floor, Egerton Road, Garhi Shahu, Lahore.Salary: Up to 200KWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Manager Quality Assurance - Contact Center

About the RoleWe are seeking a dynamic and passionate Language Skills Trainer to join our team. In this role, you will be responsible for enhancing the communication and soft skills of our customer service representatives to deliver exceptional customer experiences. You will design and deliver training sessions focused on spoken English, grammar, pronunciation, accent neutralization, and overall business communication tailored to the call centre environment.Key Responsibilities&middot; Conduct language and communication training for new hires and existing employees.&middot; Develop and deliver engaging training modules on grammar, vocabulary, pronunciation, accent, fluency, and customer-centric communication.&middot; Assess trainees through role plays, tests, and live call evaluations, providing constructive feedback.&middot; Work closely with operations and quality teams to identify skill gaps and design targeted training interventions.&middot; Create training material, activities, and practice sessions that simulate real-life call centre scenarios.&middot; Track and report progress of trainees, ensuring training effectiveness and alignment with organizational goals.&middot; Continuously update training content to reflect industry best practices and customer expectations.Requirements&middot; Bachelor&rsquo;s degree in English, Communication, or related field (or equivalent experience).&middot; Proven experience as a Language Trainer / Communication Skills Trainer in a BPO/Call Centre or similar environment.&middot; Strong command over spoken and written English with excellent grammar and pronunciation.&middot; Knowledge of accent neutralization and business communication techniques.&middot; Excellent presentation, facilitation, and interpersonal skills.&middot; Ability to motivate and coach individuals to build confidence in communication.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Language Skills Trainer

Join Abacus Outsourcing and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.