Urwah Admin

Abacus Outsourcing

Job DescriptionProject Overview: Developed and managed customer support operations for a FinTech platform, with a focus on delivering seamless financial service experiences through multi-channel support. The project was designed to reflect how modern digital banks efficiently handle customer inquiries, transaction issues, and account-related concerns while maintaining high service standards.Objectives:<ul><li>Provide prompt and accurate resolution of customer issues related to digital banking services.</li><li>Ensure seamless customer interactions across calls, emails, and live chat channels.</li><li>Maintain well-structured records of customer interactions for operational transparency.</li><li>Enhance customer satisfaction through proactive problem-solving and service excellence.</li></ul>Key Responsibilities:<ul><li>Handled customer inquiries related to FinTech services, including digital payments, fund transfers, account access, and transaction-related issues.</li><li>Responded to customer requests via multiple communication channels, including calls, email, and live chat.</li><li>Investigated and resolved issues such as failed transactions, account verification challenges, and payment delays.</li><li>Maintained accurate and detailed documentation of customer interactions and resolutions within the CRM system.</li><li>Collaborated with internal teams, including technical, compliance, and payment operations, to ensure efficient issue resolution.</li><li>Adhered to a customer-first approach aligned with digital banking support standards.</li></ul>Compensation &amp; Benefits:<ul><li>Salary: Attractive and market-competitive</li><li>Schedule: 5 days a week</li><li>Timings: Fixed US shift</li><li>Benefits: Medical coverage and US holiday observance</li></ul>Pay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist- FinTech

Job Description:We are seeking motivated and customer-oriented individuals to join our team as Customer Service Specialist. In this role, you will be responsible for addressing customer inquiries, delivering prompt and effective solutions, and ensuring a smooth and positive service experience across multiple communication channels, including phone, email, and chat.Key Responsibilities:<ul><li>Handle customer queries in a timely and professional manner</li><li>Resolve issues efficiently while maintaining a high level of customer satisfaction</li><li>Keep accurate and detailed records of customer interactions</li><li>Work closely with internal teams to enhance the overall customer experience</li></ul>Requirements:<ul><li>Strong verbal and written communication skills</li><li>Willingness to work in rotational (US) shifts</li><li>Excellent problem-solving skills with a customer-first mindset</li><li>Previous experience in customer support is an advantage, though fresh graduates are encouraged to apply</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Health and wellness benefits</li><li>Opportunities for career advancement</li><li>A supportive and dynamic workplace environment</li></ul>Job Type: Full-time Salary: 75,000 &ndash; 100,000 per month Work Location: On-sitePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Services Specialist-US

Job description:Job description:We are looking for a tech-savvy IT Assistant (Fresher) to support our IT operations. This entry-level role is ideal for recent graduates seeking hands-on experience in troubleshooting, hardware/software support, and basic network administration.Responsibilities:Assist in the setup and maintenance of computer systems and networksProvide first-level technical support to staffInstall and update software, manage user accountsTroubleshoot hardware, software, and network issuesMaintain IT inventory and documentationQualifications:Bachelor&rsquo;s degree in IT, Computer Science, or related fieldBasic knowledge of Windows OS, MS Office, and networkingGood communication and problem-solving skillsWillingness to learn and adaptJob Type: Full-timeWork Location: In personPay: Rs39,000.00 - Rs40,000.00 per hourWork Location: In person

IT Assistant

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for Social Media in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.)</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Collaborate with marketing and design teams for brand consistency</li><li>Engage with the community and manage content calendars</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s in Marketing/Communications (or related)</li><li>2+ years of Social Media Management experience</li><li>Strong communication and organisational skills</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact centres.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Team Lead-Social Media.

Job description:Project Overview: Developed and managed a customer support for a FinTech, focusing on delivering seamless financial service experiences through multi-channel customer support. The project aimed to simulate how modern digital banks handle customer queries, transaction issues, and account-related support efficiently while maintaining high service standards.Objectives:<ul><li>Provide fast and accurate resolution of customer issues related to digital banking services.</li><li>Ensure smooth customer interaction across calls, emails, and live chat channels.</li><li>Maintain structured records of customer interactions for operational transparency.</li><li>Enhance customer satisfaction through proactive problem-solving and service excellence.</li></ul>Key Responsibilities<ul><li>Handled customer queries related to FinTech services such as digital payments, transfers, account access, and transaction issues.</li><li>Responded to customer requests through multiple communication channels (calls, email, and live chat).</li><li>Investigated and resolved issues including failed transactions, account verification problems, and payment delays.</li><li>Maintained detailed documentation of customer interactions and service resolutions in the CRM system.</li><li>Collaborated with internal teams (technical, compliance, and payment operations) to ensure efficient issue resolution.</li><li>Followed customer-first service principles of digital banking support model.</li></ul>Salary: Attractive- Market CompetitiveSchedule: 5 Days a WeekTimings: Fixed US ShiftBenefits: Medical Benefits, US HolidaysLocation: In-Person- LahorePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist- FinTech (Email & Chat)

Requirements:<ul><li>Qualification: Graduation is mandatory.</li><li>Experience: Minimum 1&ndash;2 years of QA experience in an international campaign, preferably in the FinTech industry.</li><li>Strong understanding of call monitoring and quality evaluation.</li><li>Ability to provide constructive feedback and coaching to agents.</li><li>Good knowledge of QA scorecards, KPIs, and quality standards.</li><li>Excellent communication and analytical skills.</li></ul>Responsibilities:<ul><li>Monitor and evaluate customer service calls to ensure quality standards.</li><li>Prepare QA reports and performance feedback for agents.</li><li>Identify areas of improvement and coordinate with the team for quality enhancement.</li><li>Ensure compliance with company policies and campaign requirements.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable handling escalations and ensuring SLA compliance while mentoring a team?</li><li>Have you managed KPIs, performance reports, and client expectations in your previous roles?</li><li>Do you have at least 1 year of experience leading a team in a BPO or call center environment?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Quality Assurance (QA) – International Campaign

Job SummaryThe L&amp;D Executive is responsible for identifying training needs, designing and delivering learning programs, and supporting employee development initiatives. The role focuses on improving employee skills, performance, and productivity through structured training and development programs.Key Responsibilities<ul><li>Identify training needs through performance reviews, employee feedback, and business requirements.</li><li>Plan and coordinate training sessions, workshops, and development programs for employees.</li><li>Assist in designing training materials, presentations, and learning content.</li><li>Coordinate with internal trainers and external training vendors.</li><li>Monitor training effectiveness and gather feedback for continuous improvement.</li><li>Support initiatives related to employee development, leadership programs, and skill enhancement.</li><li>Maintain the training calendar and learning management systems (LMS)</li><li>Qualifications</li><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, Psychology, or related field.</li><li>Certification in Learning &amp; Development, Training, or HR is a plus.Experience</li><li>1&ndash;3 years of experience in Learning &amp; Development, HR, or Training coordination.</li></ul>Work Location: In person

Learning & Development Executive

Join Abacus Outsourcing and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.