Qureos Mentor

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Configuration Management Specialist to provide asset management support for the Air Force Intranet Control (AFINC) III Support program at Maxwell AFB/Gunter Annex. This is a full-time position.</div>
Responsibilities:
<ul><li>Maintain baseline configuration of managed assets.</li><li>
Document all device information to include, but not limited to; manufacturer, model, serial number, device cost, product lifecycles, software versions to include firmware, location, and issuance information.</li><li>
Conduct applicable documentation for missing devices.</li><li>
Participate in missing device investigations as needed.</li><li>
Prepare decommissioning documentation and coordinate/conduct disposition with Base Equipment Custodian Officer or designated representative.</li><li>
Securely store and track excess accountable equipment.</li></ul>
Qualifications:
<div>
3+ years experience in asset and inventory management. HS diploma or GED. Experience with annual inventory of all accountable devices. Experience tracking product lifecycles, and issuing devices to unit personnel as approved by government leads. Must have the ability to solve problems that may arise and determine preventative measures. Basic understanding and technical knowledge of commonly used concepts, practices, and procedures within the IT domains. Must have the ability to adapt to a fast-paced environment. Must possess a high degree of initiative and self-motivation. Must be a US citizen and hold a current Secret clearance.</div><div></div><div><b><i><br>
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

Configuration Management Specialist I (Asset Manager)

<div>Overview:
<div>
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.</div>
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.</li><li>
Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.</li><li>
Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).</li><li>
Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.</li><li>
Monitor and resolve issues to completion using the ticketing tracking systems.</li><li>
Escalate all advanced issues to senior-level technicians, engineers, or SMEs.</li><li>
Follow-up and/or update the customer with status information, when applicable.</li><li>
Resolve and close trouble tickets.</li></ul>
Qualifications:
<div>
2-3 years&rsquo; IT experience in a help desk or technical support role. Bachelor&rsquo;s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.</div><div></div><div><b><i><br>
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

Help Desk Technician

Join Abacus Technology and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abacus Technology

ABOUT_COMPANY

Configuration Management Specialist I (Asset Manager)

Help Desk Technician