Qureos Mentor

Abdullah Al-Othaim Markets

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 About Us:
 
 
 
 
 Abdullah Al-Othaim Markets Company
 
 is a Saudi-based joint stock company with active operations in both Saudi Arabia and Egypt. It is considered one of the leading retail companies in the Kingdom.
 
 
 
 
 
 
 Job Objective:
 
 
 
 This role will lead the design, execution, and optimization of customer loyalty campaigns to enhance customer retention and lifetime value. This role requires a combination of strategic planning, operational efficiency, and data-driven to deliver impactful loyalty programs.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Campaign Management:
 
 
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 Design and execute loyalty marketing campaigns, ensuring alignment with business goals and customer preferences.
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 Develop end-to-end campaign plans, including objectives, timelines, budgets, and deliverables.
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 Monitor and analyze campaign performance metrics Such as (Participation Rates, ROI) to assess effectiveness and identify areas for improvement.
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 Collaborate with creative teams to produce compelling content and promotional materials for campaigns.
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 Manage campaign calendars, ensuring smooth coordination across teams and timely execution.
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 </ul>
 
 
 Loyalty Program Operations:
 
 
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 Oversee the day-to-day operations of loyalty programs, ensuring seamless delivery and a positive customer experience.
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 Partner with product and technology teams to implement loyalty program enhancements and ensure system reliability.
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 Troubleshoot operational challenges, identifying root causes and implementing solutions to improve efficiency.
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 Maintain a deep understanding of loyalty program mechanics, rewards structures, and redemption processes.
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 Data Analysis and Reporting
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 Use customer data to segment audiences and tailor campaigns to specific customer groups.
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 Conduct post-campaign analyses to measure success and generate actionable insights for future initiatives.
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 Develop regular performance reports to share with stakeholders, highlighting trends and recommendations.
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 Cross-Functional Collaboration
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 Work closely with marketing, sales, customer service, and IT teams to ensure campaign success.
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 Act as the primary liaison between internal teams and external vendors or partners involved in loyalty campaigns.
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 Ensure compliance with legal and regulatory requirements related to customer data and campaign execution.
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 </ul>
 
 
 Customer Engagement:
 
 
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 Stay informed about customer behavior trends and preferences to create relevant and engaging loyalty offers.
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 Foster strong relationships with key customer segments by understanding their needs and delivering tailored experiences.
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 Develop strategies to incentivize participation and improve customer retention through innovative loyalty solutions.
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 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
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 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.
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 A master&rsquo;s degree or relevant certifications such as (CRM, digital marketing) is a plus.
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 5&ndash;7 years of experience in loyalty program management, campaign operations, or marketing.
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 Proven track record of designing and executing successful loyalty campaigns.
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 Experience working with CRM systems, marketing automation tools, and data analytics platforms.
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 </ul>
 
 
 
 
 
 Skills:
 
 
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 Strong project management skills with the ability to juggle multiple priorities.
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 Analytical mindset with experience interpreting data to drive decision-making.
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 Excellent communication and interpersonal skills to manage cross-functional teams and vendors.
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 Proficiency in tools like Salesforce, Adobe Marketing Cloud, or similar platforms.
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 Creative thinking and problem-solving capabilities.
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 Fluent in English &amp; Arabic.
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 </ul>
 
 
 
 
 
 Competencies:
 
 
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 Results-driven and customer-focused.
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 Strong attention to detail and organizational skills.
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 Ability to work independently and as part of a team.
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 Adept at managing budgets and resources effectively.
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 Able to Build Key Performance Indicators (KPIs)
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 Focusing on Campaign ROI and engagement rates.
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 Customer retention and loyalty program participation metrics.
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 Operational efficiency in campaign execution.
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 Timeliness and quality of deliverables.
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 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 To be discussed at a later stage.
 
</div>

Loyalty Campaign Manager

Join Abdullah Al-Othaim Markets and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abdullah Al-Othaim Markets

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Loyalty Campaign Manager