Qureos Mentor

Abercrombie & Fitch

<div>Job Description:
At Abercrombie &amp; Fitch, the Customer Research Analyst is a remote role that serves as an in-house resource for brand and business partners. A key advocate for the customer, this role is accountable for the design and implementation of robust customer research to gather valuable insights on customer values, attitudes, and preferences. Close collaboration with cross-functional teams ensures that customer insights are effectively incorporated into brand strategies and business decision-making. The ideal candidate will have a deep understanding of the fashion retail industry, exceptional analytical capabilities, as well as verbal and written communication skills. Finally, in addition to an insatiable curiosity about our customers, the ideal candidate will bring a passion for delivering clear, compelling, data-driven, insights-rich narratives to inspire business action.
What Will You Be Doing?<ul><li>
Executing primary research initiatives inclusive of writing briefs, programming surveys, moderating research engagements, synthesizing actions/recommendations, delivering concise/impactful written reports</li><li>
Influencing business actions based on customer insights synthesized from primary and secondary research</li><li>
Working collaboratively with cross-functional analytics and insights teams to bring the holistic customer narrative to life for internal business stakeholders</li><li>
Contributing to the on-going evolution of the Customer Insights discipline at A&amp;F Co. especially as it relates to learning about and strategically implementing new research technologies and techniques</li><li>
Additional responsibilities may include research community management, project management, recruiting, report cataloguing, brand health tracking, etc</li></ul> 
What Do You Need To Bring?<ul><li>
Bachelor&rsquo;s degree or equivalent experience</li><li>
Minimum 4 years of experience in a customer/marketing research, analytics or other related role.</li><li>
Minimum 2 years of experience conducting primary quantitative and qualalitative research utilizing research communities/panels, survey platforms (eg. Qualtrics, Alchemer) and MS Office programs (eg. Excel, PowerPoint)</li><li>
Methodological expertise and excellence with the ability and passion to implement research best practices to tell a cohesive and actionable story</li><li>
Experience conducting advanced quantitative methodologies such as segmentation, Max/Diff, Conjoint, longitudinal brand tracking and comfortable moderating qualitative engagements such as focus groups and IDIs</li><li>
Proven ability to independently drive projects to conclusion and work effectively with a variety of cross functional partners from various levels within a company</li><li>
Excellent verbal and written communication skills</li><li>
A deep empathy for both the customer and your team's goals</li><li>
Willingness to travel &ndash;quarterly domestic travel will be a requirement of this role</li><li>
Experience working in a Retail/eCommerce environment is strongly preferred</li></ul>
Our Company
Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Benefits &amp; Perks
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F Co. is committed to providing competitive and comprehensive benefits that align with our company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:<ul><li>
Incentive bonus program</li><li>
401(K) savings plan with company match</li><li>
Annual companywide review process</li><li>
Flexible spending accounts</li><li>
Medical, dental and vision insurance</li><li>
Life and disability insurance</li><li>
Associate assistance program</li><li>
Paid parental and adoption leave</li><li>
Access to fertility and adoption benefits through Carrot</li><li>
Access to mental health and wellness app, Headspace</li><li>
Paid Caregiver Leave</li><li>
Mobile Stipend</li><li>
Paid time off and one paid volunteer day per year, allowing you to give back to your community</li><li>
Work from anywhere (Mondays and Fridays are &ldquo;work from anywhere&rdquo; days for most roles and six work from anywhere weeks per year)</li><li>
Seven associate wellness half days per year</li><li>
Merchandise discount on all of our brands</li><li>
Opportunities for career advancement, we believe in promoting from within</li><li>
Access to multiple Associate Resource Groups</li><li>
Global team of people who will celebrate you for being YOU!</li></ul>
This role allows for remote work across the U.S.. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $85,000 - $95,000. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.
Company Description
Abercrombie &amp; Fitch Co. (A&amp;F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&amp;F Co. by visiting our corporate website here.
ABERCROMBIE &amp; FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.</div>

Analyst, Customer Research - A&F Co.

<div>Job Description:
Digital and Technology at Abercrombie &amp; Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business.
The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie&rsquo;s core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service.
This position is for our Third Shift and will require overnight and weekend work.
What Will You Be Doing?<ul><li>
Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting</li><li>
Demonstrate qualities representative of A&amp;F&rsquo;s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality</li><li>
Support retail operations by providing coaching and guidance to store associates</li><li>
Troubleshoot problems to resolution or escalate when necessary</li><li>
Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources</li><li>
Fulfill hardware and software requests by coordinating and completing configuration and installation</li><li>
Perform end-user training as it regards assistance with supported applications and services</li></ul>
What Do You Need To Bring?<ul><li>
BA/BS Degree or related experience</li><li>
Excellent customer service skills</li><li>
Hard working, reliable, and dependable</li><li>
Ability to work within a team environment, sharing workload and responsibilities</li><li>
Quick to adapt and eager to learn</li><li>
Effective verbal, phone, written, and interpersonal communication skills
</li><li>Capable of maintaining corporate and job-related confidential information</li><li>
Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required
</li><li>Familiarity with mobile device hardware and operating systems (iOS/Android)</li></ul>
Our Company
Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Benefits &amp; Perks
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F Co. is committed to providing competitive and comprehensive benefits that align with our company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:<ul><li>
Incentive bonus program</li><li>
401(K) savings plan with company match</li><li>
Annual companywide review process</li><li>
Flexible spending accounts</li><li>
Medical, dental and vision insurance</li><li>
Life and disability insurance</li><li>
Associate assistance program</li><li>
Paid parental and adoption leave</li><li>
Access to fertility and adoption benefits through Carrot</li><li>
Access to mental health and wellness app, Headspace</li><li>
Paid Caregiver Leave</li><li>
Mobile Stipend</li><li>
Paid time off and one paid volunteer day per year, allowing you to give back to your community</li><li>
Work from anywhere (Mondays and Fridays are &ldquo;work from anywhere&rdquo; days for most roles and six work from anywhere weeks per year)</li><li>
Seven associate wellness half days per year</li><li>
Merchandise discount on all of our brands</li><li>
Opportunities for career advancement, we believe in promoting from within</li><li>
Access to multiple Associate Resource Groups</li><li>
Global team of people who will celebrate you for being YOU!</li></ul>
Company Description
Abercrombie &amp; Fitch Co. (A&amp;F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&amp;F Co. by visiting our corporate website here.
ABERCROMBIE &amp; FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.</div>

IT Service Desk Specialist (Third Shift)

<div>Job Description:
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store&rsquo;s organization.
What You&rsquo;ll Do<ul><li>
Perform Opening and Closing Routines.</li><li>
Supervise salesfloor &amp; stockroom, ensuring excellent customer service &amp; seamless operations.</li><li>
Conduct staffing and scheduling operations and payroll management.</li><li>
Train and develop the non-management staff.</li><li>
Demonstrate product knowledge and brand awareness, while driving sales.</li><li>
Build and maintain visual displays.</li><li>
Analyze reporting to inform decision making.</li><li>
Protect store assets &amp; perform inventory control.</li><li>
Operate Register/Point of Sale systems.</li><li>
Represent the Brand and Exemplify Company Culture and Values.</li></ul>
What It Takes<ul><li>
Bachelors Degree OR one year of supervisory experience in a customer-facing role</li><li>
Maintain a strong customer focus.</li><li>
Knowledge of current fashion trends.</li><li>
Drive to achieve results and exhibit a strong work ethic</li><li>
Possess strong communication and interpersonal skills.</li><li>
Team building and ability to coach others.</li><li>
Take initiative and demonstrate confidence.</li><li>
Balance multiple tasks while being detail-oriented.</li><li>
Engage in applied learning and proactive thinking.</li><li>
Ability to show up in a fast-paced and challenging environment</li></ul>
What You&rsquo;ll Get
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.<ul><li>
Quarterly Incentive Bonus Program</li><li>
Annual return flight ticket</li><li>
Merit eligibility - salary increase based on Annual performance review</li><li>
Paid Time Off</li><li>
3 Paid Comp Days</li><li>
Merchandise Discount</li><li>
Medical, Dental, Health and Life Insurance</li><li>
Associate Assistance Program - professional and confidential mental and behavioral health counseling</li><li>
Carrot Fertility and Adoption</li><li>
Headspace mental health and wellness application membership</li><li>
Paid Parental and Adoption Leave</li><li>
Training and Development</li><li>
Opportunities for Career Advancement, we believe in promoting from within</li><li>
A Global Team of People Who'll Celebrate you for Being YOU 
<ul><li>Some of the above benefits can be availed upon completion of the probationary period</li></ul></li></ul>
Company Description
Abercrombie &amp; Fitch Co. (A&amp;F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&amp;F Co. by visiting our corporate website here.
See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF
ABERCROMBIE &amp; FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.</div>

Abercrombie & Fitch / Hollister - Assistant Store Manager, Kuwait

<div>Company Description 
Job Description
Our Store Design Concept Coordinator provides support to our Store Concept &amp; Design Team. This person works within our Store Concept Team and supports various project types within our function. This person&rsquo;s primary focus is on maintaining 3D model toolkits, building foundational concept renderings, and supporting the creation of presentation materials. This person must possess strong communication skills, be organized, be willing to adapt to change in a fast-paced environment and collaborate well with others.
This job is located at our Global Home Office in Columbus, Ohio.
What Will You Be Doing?<ul><li>
Assist in translating approved shop drawings into accurate 3D models within the SketchUp toolkit</li><li>
Support the concept design workflow by creating accurate base models to be used for concept design</li><li>
Assist in the creation of concept development assets and documentation</li><li>
Assist with material library inventory organization and operations</li><li>
Assist store designers with landlord required storefront rendering exports</li><li>
Support the concept team in the preparation and creation of digital and physical presentations</li></ul>
What Do You Need To Bring?<ul><li>
Bachelor&rsquo;s degree, preferably in Interior Design or Architecture, or related experience</li><li>
A portfolio showing recent examples of your work in this field</li><li>
Passion for the A&amp;F brands and the role</li><li>
Proficient use of AutoCAD, Adobe Creative Suite, 3D Modeling Programs (Sketch-up and Enscape), and Microsoft Applications</li><li>
Organized - ability to multi-task in a dynamic environment and work within various phases of projects</li><li>
Strong attention to detail</li><li>
Self-motivated &ndash; takes initiative and drives results</li><li>
Team player &ndash; collaborates effectively and builds strong relationships with business partners across multiple key functions</li><li>
Clear and concise communication skills</li><li>
Receptive to feedback from team and multiple business partners</li><li>
Energetic and positive</li></ul>
Our Company
Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Benefits &amp; Perks
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F Co. is committed to providing competitive and comprehensive benefits that align with our company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:<ul><li>
Incentive bonus program</li><li>
401(K) savings plan with company match</li><li>
Annual companywide review process</li><li>
Flexible spending accounts</li><li>
Medical, dental and vision insurance</li><li>
Life and disability insurance</li><li>
Associate assistance program</li><li>
Paid parental and adoption leave</li><li>
Access to fertility and adoption benefits through Carrot</li><li>
Access to mental health and wellness app, Headspace</li><li>
Paid Caregiver Leave</li><li>
Mobile Stipend</li><li>
Paid time off and one paid volunteer day per year, allowing you to give back to your community</li><li>
Work from anywhere (Mondays and Fridays are &ldquo;work from anywhere&rdquo; days for most roles and six work from anywhere weeks per year)</li><li>
Seven associate wellness half days per year</li><li>
Merchandise discount on all of our brands</li><li>
Opportunities for career advancement, we believe in promoting from within</li><li>
Access to multiple Associate Resource Groups</li><li>
Global team of people who will celebrate you for being YOU!</li></ul> 

Additional Information 
ABERCROMBIE &amp; FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER</div>

Concept Coordinator, Store Design

<div>Company Description 
Job Description
The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust.
Located in New Albany, OH the Returns Product Analyst will be responsible for delivering insights on opportunities and performance across our full returns experience, and for implementing action against these opportunities. This role will be responsible for helping our teams meet our objectives in the returns space including reducing overall returns, making our returns more efficient, and optimizing customer experience within returns. One of the primary points of focus for this role will be bridging the gap between returns insights and our product teams (primarily merchants and tech design).
This job is located at our Global Home Office in Columbus, Ohio.
What Will You Be Doing?<ul><li>
Drive OKRs tied to return rate performance, including:
<ul><li>Overall and brand‑level return rates</li><li>
Product‑level and regional return rates</li><li>
Analysis of both product and non‑product return drivers</li></ul></li><li>
Identify insights and translate them into action, partnering with merchandising, design, tech design, and digital experience teams to influence product and customer experience decisions</li><li>
Design and implement proactive alerting and operating mechanisms to quickly identify and respond to high‑returning items</li><li>
Lead cross‑functional working sessions to diagnose issues, align on solutions, and drive execution through resolution</li><li>
Own analytics and reporting that support return‑rate objectives, and regularly present key insights and results to senior business leaders</li><li>
Monitor, scope, and resolve ad‑hoc issues impacting returns by working closely with subject‑matter experts across the organization</li><li>
Build and support business cases to enable action, partnering with Finance and Project Management to quantify impact and prioritize investments</li><li>
Analyze data and develop clear, compelling visualizations using tools such as SQL, Power BI, and Excel (Pivot Tables) to tell a strong business story</li></ul>
What Do You Need To Bring?<ul><li>
Bachelor&rsquo;s degree or equivalent experience</li><li>
Minimum 3 years of experience in digital product, digital transformation, retail, or a related analytical/business role</li><li>
Experience building and using dashboards and analytics platforms such as Power BI, Snowflake, or similar tools</li><li>
Proven ability to work cross‑functionally with technical, product, and analytics teams to drive outcomes</li><li>
Experience developing clear, data‑backed business cases with defined ROI that lead to implementation</li><li>
Strong ability to manage multiple initiatives simultaneously, balancing competing priorities based on business need and industry trends</li><li>
Exceptional communication skills, with the ability to translate nuanced, data‑driven insights into clear recommendations for executive audiences</li></ul>
Our Company
Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Benefits &amp; Perks
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F Co. is committed to providing competitive and comprehensive benefits that align with our company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:<ul><li>
Incentive bonus program</li><li>
401(K) savings plan with company match</li><li>
Annual companywide review process</li><li>
Flexible spending accounts</li><li>
Medical, dental and vision insurance</li><li>
Life and disability insurance</li><li>
Associate assistance program</li><li>
Paid parental and adoption leave</li><li>
Access to fertility and adoption benefits through Carrot</li><li>
Access to mental health and wellness app, Headspace</li><li>
Paid Caregiver Leave</li><li>
Mobile Stipend</li><li>
Paid time off and one paid volunteer day per year, allowing you to give back to your community</li><li>
Work from anywhere (Mondays and Fridays are &ldquo;work from anywhere&rdquo; days for most roles and six work from anywhere weeks per year)</li><li>
Seven associate wellness half days per year</li><li>
Merchandise discount on all of our brands</li><li>
Opportunities for career advancement, we believe in promoting from within</li><li>
Access to multiple Associate Resource Groups</li><li>
Global team of people who will celebrate you for being YOU!</li></ul> 

Additional Information 
ABERCROMBIE &amp; FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER</div>

Analyst, Product Returns