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Abertis Mobility Services

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 About Emovis
 
 
 
 At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.
 
 
 Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.
 
 
 
 Job Purpose
 
 
 
 The Customer Service Representative reports to the Call Center Supervisor and provides effective and efficient service to customers and prospects on all services. The representative interacts with customers to provide primary or scripted information in response to routine inquiries about products and services. The representative may also handle and resolve general complaints.
 
 
 
 Responsibilities
 
 
 
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 Provide exceptional customer service, including verbal, nonverbal, and written communication, as outlined within the agreed quality standards.
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 Understand customers&rsquo; needs and determine the appropriate course of action in line with agreed Standard Operating Procedures (SOPs) and policies.
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 Maintain records of customer interactions or transactions; register new accounts; record details of inquiries, complaints, comments, and actions taken to resolve customer inquiries.
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 Processes/administers existing accounts (adding a vehicle or change of address).
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 May contact customers to respond to inquiries or to notify them of investigation results/updates.
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 Escalate unresolved customer grievances to a designated team member or department for further investigation.
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 Determine charges for services requested and transfer them to the appropriate department, if applicable.
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 Complete forms, change of address records, or discontinued services.
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 Provide customer services via telephone or person to provide information about products, services, order status, or grievances.
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 Contribute to overall department targets by achieving Key Performance Indicators (KPIs).
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 May perform other duties as assigned.
 
 
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 Educational Requirements
 
 
 
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 High School Diploma or GED.
 
 
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 Experience Requirements
 
 
 
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 0&ndash;3-year customer service experience (Must successfully complete a computer literacy assessment)
 
 
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 Travel Requirements
 
 
 
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 No travel required.
 
 
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 Physical Requirements/Demands
 
 
 
 
 
 All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).
 
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.
 
 
 While performing the duties for this job, the employee may be required/subjected to:
 
 
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 Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
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 Standing, walking, lifting, carrying, reaching, pushing, and pulling.
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 Must be able to lift 15 pounds at a time.
 
 
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 Competencies
 
 
 
 
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 Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
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 Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
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 Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
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 Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
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 Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
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 Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.
 
 
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 Why Work with Us
 
 
 
 
 
 Emovis Offers An Excellent Benefits Package, Including
 
 
 
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 PTO (Paid Time Off)
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 Medical, Dental, &amp; Vision Insurance
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 Holiday Pay
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 FSA, 401K plans
 
 
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 Reward &amp; Recognition
 
 
 
 
 We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
 
 
 
 
 Be Part of Something Big
 
 
 
 
 What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
 
 
 
 
 Flexible Work Schedule
 
 
 
 
 Where possible, we'll help you work when you need to, because life happens.
 
 
 
 
 Everyone Has a Voice
 
 
 
 
 Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
 
 
 
 
 Room to Grow
 
 
 
 
 Learning is built into every role here. You'll get mentorship and take ownership.
 
 
 
 
 Make Your Move
 
 
 
 
 Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
 
 
 
 
 All-Inclusive
 
 
 
 
 Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.
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Customer Service Representative (Remote)

Join Abertis Mobility Services and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abertis Mobility Services

About Company

Customer Service Representative (Remote)