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Abhis Innochem

Company: Herbspro India Pvt LtdLocation: Hyderabad (Work from Office)Experience: 0-2 YearsRole: Customer Care &amp; Order Management Executive (Voice &amp; Non-Voice)Department: Customer Support / OperationsJob Type: Full-timeJob Summary:We are looking for a proactive and customer-focused individual to join our e-commerce team. The ideal candidate will handle customer queries via phone, email, and chat, and manage order processing and tracking using Excel and internal tools.Role: Customer Care &amp; Order Management Executive (Voice &amp; Non-Voice)Key Responsibilities:Customer Support (Voice &amp; Non-Voice):Respond to customer inquiries via calls, emails, and chatResolve complaints and provide accurate product/order informationMaintain a positive, empathetic, and professional attitude toward customersDocument customer interactions and follow up on unresolved issuesOrder Management:Process new orders and update order status in the systemCoordinate with warehouse and logistics teams for timely dispatchTrack shipments and handle return/refund requestsMaintain order records and generate reports using ExcelSkills &amp; Qualifications:Strong communication skills in English , Hindi and Telugu (verbal and written)Proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas)Ability to multitask and manage time effectivelyPrior experience in e-commerce or customer service preferredGraduate in any discipline.Kindly Share your updated Resume to swathi.c@herbsproindia.com.Job Types: Full-time, PermanentPay: &#8377;180,000.00 - &#8377;216,000.00 per yearApplication Question(s):<ul><li>can you use excel in advanced level?</li></ul>Experience:<ul><li>10 key typing: 1 year (Required)</li></ul>Work Location: In person

Customer Care & Order Management Executive

Join Abhis Innochem and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abhis Innochem

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Customer Care & Order Management Executive