Qureos Mentor

Abou Ghaly Motors

<div>
 The CRM Supervisor is responsible for managing the
 
 Customer Relationship Management system and team
 
 , ensuring excellent customer experience across
 
 sales, service, and aftersales operations
 
 while maintaining the premium standards of Mercedes-Benz. The role focuses on improving
 
 customer satisfaction, retention, and loyalty
 
 .
 
 
 
 Responsibilities
 
 
 
 
 Customer Experience Management
 
 
 
 <ul>
 <li>
 Ensure all customer interactions meet Mercedes-Benz premium service standards.
 </li>
 <li>
 Monitor customer satisfaction and feedback from surveys and follow-ups.
 </li>
 <li>
 Handle customer complaints and escalations professionally and efficiently.
 </li>
 <li>
 Improve overall customer journey from lead to aftersales service.
 
 
 </li>
 </ul>
 
 CRM System Management
 
 
 
 <ul>
 <li>
 Manage and maintain the dealership's CRM system (e.g., Salesforce CRM or Microsoft Dynamics 365).
 </li>
 <li>
 Ensure accurate customer data entry and database management.
 </li>
 <li>
 Track leads, sales opportunities, and customer interactions.
 
 
 </li>
 </ul>
 
 Lead &amp; Customer Follow-Up
 
 
 
 <ul>
 <li>
 Monitor incoming leads from showroom visits, website inquiries, and marketing campaigns.
 </li>
 <li>
 Ensure sales advisors follow up with leads within the required time.
 </li>
 <li>
 Track lead conversion and improve sales funnel performance.
 
 
 </li>
 </ul>
 
 Customer Retention &amp; Loyalty
 
 
 
 <ul>
 <li>
 Manage customer retention programs.
 </li>
 <li>
 Track service reminders, warranty follow-ups, and maintenance campaigns.
 </li>
 <li>
 Ensure customers return for after-sales service and vehicle upgrades.
 
 
 </li>
 </ul>
 
 Reporting &amp; Analytics
 
 
 
 <ul>
 <li>
 Prepare regular CRM reports including:
 </li>
 <ul>
 <li>
 Lead conversion rates
 </li>
 <li>
 Customer satisfaction (CSI)
 </li>
 <li>
 Complaint resolution time
 </li>
 <li>
 Service retention
 </li>
 </ul>
 <li>
 Analyze customer data to identify sales opportunities and customer trends.
 </li>
 </ul>
 
 Team Supervision
 
 
 
 <ul>
 <li>
 Supervise CRM coordinators or call center agents.
 </li>
 <li>
 Train team members on CRM processes and customer communication.
 </li>
 <li>
 Monitor call quality and follow-up performance.
 
 
 </li>
 </ul>
 
 Coordination with Departments
 
 
 
 Work closely with:
 
 
 <ul>
 <li>
 Sales Department
 </li>
 <li>
 Service &amp; Aftersales
 </li>
 <li>
 Marketing Team
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 3-5+ years experience in CRM or customer service in automotive
 </li>
 <li>
 Experience with premium brands is preferred
 </li>
 <li>
 Strong knowledge of dealership operations (sales &amp; aftersales)
 </li>
 </ul>
</div>

CRM Super Visor - Mercedes Benz

<div>
 
 Establish&nbsp;and&nbsp;maintain&nbsp;healthy,&nbsp;long-term&nbsp;relationship&nbsp;with&nbsp;customers&nbsp;to&nbsp;generate&nbsp;repeat&nbsp;business&nbsp;and&nbsp;referrals.&nbsp;
 
 
 Discover&nbsp;customer's&nbsp;needs&nbsp;and&nbsp;offer&nbsp;solutions&nbsp;to&nbsp;them&nbsp;through&nbsp;the&nbsp;company's&nbsp;services&nbsp;or&nbsp;vehicles.&nbsp;
 
 
 Share&nbsp;experience&nbsp;and&nbsp;knowledge&nbsp;to&nbsp;help&nbsp;business&nbsp;reach&nbsp;goals&nbsp;and&nbsp;solve&nbsp;problems.&nbsp;&nbsp;
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Convert&nbsp;showroom&nbsp;visitors&nbsp;into&nbsp;customers&nbsp;by&nbsp;greeting&nbsp;them&nbsp;in&nbsp;a&nbsp;welcoming&nbsp;and&nbsp;helpful&nbsp;way&nbsp;and&nbsp;understanding&nbsp;their needs&nbsp;and&nbsp;interests&nbsp;to&nbsp;match&nbsp;them&nbsp;to&nbsp;the&nbsp;most&nbsp;appropriate&nbsp;vehicle.&nbsp;
 </li>
 <li>
 Understand&nbsp;the&nbsp;characteristics,&nbsp;capabilities,&nbsp;and&nbsp;features&nbsp;of&nbsp;all&nbsp;vehicles,&nbsp;and&nbsp;provide&nbsp;the&nbsp;potential&nbsp;customer&nbsp;with&nbsp;detailed&nbsp;information,&nbsp;including&nbsp;comparing&nbsp;different&nbsp;competitive&nbsp;models.&nbsp;
 </li>
 <li>
 Answer&nbsp;customer&nbsp;general&nbsp;and&nbsp;detailed&nbsp;questions&nbsp;about&nbsp;vehicles,&nbsp;financial&nbsp;aspects,&nbsp;warranties&nbsp;and&nbsp;purchase&nbsp;process.&nbsp;&nbsp;
 </li>
 <li>
 Build&nbsp;a&nbsp;rapport&nbsp;with&nbsp;potential&nbsp;customers&nbsp;to&nbsp;improve&nbsp;the&nbsp;possibility&nbsp;of&nbsp;a&nbsp;sale&nbsp;in&nbsp;the&nbsp;future.&nbsp;&nbsp;
 </li>
 <li>
 Help&nbsp;customers&nbsp;become&nbsp;familiar&nbsp;with&nbsp;the&nbsp;vehicles&nbsp;they&nbsp;are&nbsp;interested&nbsp;in&nbsp;by&nbsp;offer&nbsp;test&nbsp;drivers,&nbsp;explain&nbsp;technical&nbsp;details&nbsp;and&nbsp;specific&nbsp;legal&nbsp;and&nbsp;financial&nbsp;requirements.&nbsp;&nbsp;
 </li>
 <li>
 Accompany&nbsp;customers&nbsp;on&nbsp;test&nbsp;drives,&nbsp;collecting&nbsp;licenses&nbsp;and&nbsp;documentation&nbsp;beforehand&nbsp;per&nbsp;best&nbsp;practices&nbsp;
 </li>
 <li>
 Coordinate&nbsp;with&nbsp;the&nbsp;finance&nbsp;department&nbsp;to&nbsp;determine&nbsp;each&nbsp;customer's&nbsp;financing&nbsp;and&nbsp;ownership&nbsp;options.&nbsp;
 </li>
 <li>
 Follows&nbsp;up&nbsp;with&nbsp;prospective&nbsp;customers&nbsp;and&nbsp;existing&nbsp;customers&nbsp;to&nbsp;confirm&nbsp;their&nbsp;satisfaction&nbsp;and&nbsp;generate&nbsp;leads.&nbsp;
 </li>
 <li>
 Establishes&nbsp;personal&nbsp;income&nbsp;goals&nbsp;that&nbsp;are&nbsp;consistent&nbsp;with&nbsp;dealership&nbsp;standards&nbsp;of&nbsp;productivity,&nbsp;and&nbsp;devises&nbsp;a&nbsp;strategy&nbsp;to&nbsp;meet&nbsp;those&nbsp;goals.&nbsp;
 </li>
 <li>
 Assist&nbsp;customers&nbsp;with&nbsp;completing&nbsp;the&nbsp;relevant&nbsp;paperwork&nbsp;required&nbsp;for&nbsp;a&nbsp;successful&nbsp;sale&nbsp;to&nbsp;be&nbsp;processed.&nbsp;
 </li>
 <li>
 Maintain&nbsp;reporting&nbsp;structures&nbsp;and&nbsp;recording&nbsp;sales&nbsp;and&nbsp;inventory&nbsp;on&nbsp;our&nbsp;CRM&nbsp;software.&nbsp;
 </li>
 <li>
 Collaborate&nbsp;with&nbsp;sales&nbsp;team&nbsp;members&nbsp;to&nbsp;reach&nbsp;sales&nbsp;targets.&nbsp;
 </li>
 <li>
 Assist&nbsp;with&nbsp;the&nbsp;setup&nbsp;of&nbsp;the&nbsp;showroom&nbsp;and&nbsp;promotional&nbsp;displays.&nbsp;
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 An&nbsp;associate's&nbsp;degree&nbsp;or&nbsp;high&nbsp;school&nbsp;diploma.
 </li>
 <li>
 1-5 years&nbsp;of&nbsp;experience.&nbsp;
 </li>
 <li>
 A&nbsp;proven&nbsp;track&nbsp;record&nbsp;in&nbsp;motor&nbsp;vehicle&nbsp;sales&nbsp;would&nbsp;be&nbsp;advantageous.&nbsp;&nbsp;
 </li>
 <li>
 Ability&nbsp;to&nbsp;read&nbsp;people&nbsp;effectively.&nbsp;&nbsp;
 </li>
 <li>
 Attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;accuracy&nbsp;
 </li>
 <li>
 A&nbsp;professional&nbsp;appearance&nbsp;and&nbsp;demeanor.&nbsp;&nbsp;
 </li>
 <li>
 Excellent&nbsp;communication&nbsp;and&nbsp;interpersonal&nbsp;skills.&nbsp;&nbsp;
 </li>
 <li>
 Strong&nbsp;customer&nbsp;service&nbsp;and&nbsp;negotiation&nbsp;skills.&nbsp;&nbsp;
 </li>
 <li>
 Basic&nbsp;knowledge&nbsp;of&nbsp;MS&nbsp;Excel.&nbsp;
 </li>
 <li>
 Fluent&nbsp;English&nbsp;verbal&nbsp;and&nbsp;written.&nbsp;
 </li>
 <li>
 Fluent&nbsp;Arabic&nbsp;verbal&nbsp;and&nbsp;written.&nbsp;
 </li>
 </ul>
</div>

Sales Consultant - Geely

Join Abou Ghaly Motors and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abou Ghaly Motors

About Company

CRM Super Visor - Mercedes Benz

Sales Consultant - Geely