Qureos Mentor

Abou Ghaly Motors

<div>
 
 Job Purpose
 
 
 
 Lead the contact Center team for the English account by managing daily operations, driving sales performance, and providing coaching and support to team members. Ensure achievement of sales targets, high-quality customer interactions, and continuous team development.
 
 
 
 Responsibilities:
 
 
 
 
 Sales Operations &amp; Service Delivery
 
 
 
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 Oversee incoming and outgoing telesales calls, ensuring effective customer engagement and sales conversion
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 Monitor staffing and call distribution to minimize missed opportunities
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 Manage daily operations, shifts, and resource allocation to achieve team KPIs and sales targets
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 Ensure timely resolution of customer inquiries and adherence to service level agreements (SLAs)
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 Coordinate with relevant departments to address customer complaints and sales-related issues efficiently
 
 
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 Quality &amp; Standards
 
 
 
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 Define, implement, and maintain telesales quality standards
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 Conduct regular call monitoring and provide feedback to ensure high-quality customer interactions
 
 
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 Training, Coaching &amp; Team Management
 
 
 
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 Provide on-the-job training for new telesales employees
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 Conduct team meetings and performance reviews
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 Coach team members to achieve sales targets and personal development goals
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 Monitor individual and team performance, providing guidance and corrective actions where needed
 
 
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 Communication &amp; Continuous Improvement
 
 
 
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 Report operational and sales performance updates to management
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 Propose process improvements, sales strategies, and tools to enhance team efficiency and performance
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 Escalate issues appropriately and provide feedback for resolution
 
 
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 Planning &amp; Alignment
 
 
 
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 Align team operations with departmental sales objectives
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 Assist management in forecasting call volumes and staffing requirements
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 Set operational and individual objectives in line with sales performance goals
 
 
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 Customer Escalations &amp; Recovery
 
 
 
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 Handle escalated calls from challenging clients to ensure satisfaction and retention
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 Follow up on cross-functional escalated issues during shifts to ensure resolution
 
 
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 Requirements
 
 
 
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 Bachelor's degree in any field
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 5-7 years of experience in telesales, contact center, or customer-facing sales roles
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 Strong knowledge of MS Office applications, particularly Excel
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 Proficiency in CRM systems and sales management tools is an advantage
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 Deep understanding of telesales operations and best practices
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 Results-oriented with focus on sales performance and customer satisfaction
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 Proven leadership and people management capabilities
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 Excellent communication, negotiation, and problem-solving abilities
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 Ability to process data and generate reports for management
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 Excellent English and Arabic, both verbal and written
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 </ul>
</div>

Contact Center Supervisor | Sixt

<div>
 
 Job Purpose
 
 
 
 Responsible for managing and optimizing daily B2B transportation operations to ensure reliable service delivery, cost efficiency, and full SLA compliance. The role supports planning, execution, performance monitoring, and continuous improvement while acting as a key point of coordination between clients, drivers, vendors, and internal teams.
 
 
 
 Responsibilities:
 
 
 
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 Manage daily B2B transportation operations to ensure on-time performance and service quality
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 Plan and optimize routes, shifts, fleet allocation, and capacity based on client demand
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 Monitor operational execution, handle incidents and escalations, and ensure quick resolution
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 Ensure compliance with SLAs, KPIs, safety standards, and company policies
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 Prepare and share daily, weekly, and monthly operational and performance reports
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 Coordinate with on-ground teams, control rooms, drivers, and security teams
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 Support client meetings, visits, audits, and operational reviews
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 Identify operational gaps and drive process improvement initiatives
 
 
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 </ul>
 
 Requirements
 
 
 
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 Bachelor's degree in business, Operations, Logistics, or a related field
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 Experience in corporate transportation, mobility, or ride-hailing operations is preferred
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 2-4 years of experience in transportation, logistics, fleet, or B2B operations
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 Strong knowledge of route planning, capacity planning, and operational execution
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 Experience working with SLAs, KPIs, and client-facing operations
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 Proficiency in Excel / Google Sheets and operational reporting with basic data analysis
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</div>

B2B Operations Specialist | London Cab

<div>
 
 Job Purpose
 
 
 
 Responsible for overseeing the overall operations of the service and workshop functions, ensuring efficient processes, high-quality standards, and superior customer satisfaction. The role involves leading the service team, aligning departmental objectives with corporate strategy, and maintaining compliance with manufacturer requirements and local regulatory standards in Egypt.
 
 
 
 Responsibilities:
 
 
 
 
 Strategic &amp; Operational Managemen
 
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 Define the vision and strategic objectives of the service center in alignment with company and manufacturer standards
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 Develop and monitor service KPIs, evaluation criteria, and performance metrics to drive operational excellence
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 Regularly review objectives, implementing corrective measures to ensure business targets are met
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 Oversee service capacity planning, resource allocation, and workflow optimization to maximize efficiency
 
 
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 </ul>
 
 Customer Experience &amp; Quality Assurance
 
 
 
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 Design and continuously improve the customer journey across all service touchpoints, ensuring seamless experiences
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 Monitor and enforce adherence to manufacturer quality standards in repairs, processes, and customer handling
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 Establish and maintain an open culture for collecting, analyzing, and acting on customer feedback
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 Lead initiatives to enhance customer retention, satisfaction, and loyalty
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 Collaborate with sales teams to manage complaints effectively and ensure timely resolution
 
 
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 Operational Excellence &amp; Compliance
 
 
 
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 Ensure the service center is equipped with updated tools, diagnostic systems, and work equipment as per manufacturer requirements
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 Drive the implementation of efficient processes across service and logistics, minimizing downtime and costs
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 Ensure compliance with Egyptian labor law, environmental regulations, health &amp; safety, and fire protection standards
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 Conduct regular safety drills, employee briefings, and audits to maintain a safe workplace
 
 
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 People Management &amp; Development
 
 
 
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 Lead, mentor, and evaluate service and logistics managerial staff to achieve departmental goals
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 Plan and manage manpower requirements with alignment with the human capital department, including recruitment, selection, and onboarding of service staff
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 Develop training and career development programs for service advisors, technicians, and support staff in line with manufacturer certifications
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 Build a culture of accountability, teamwork, and continuous improvement
 
 
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 Financial &amp; Business Performance
 
 
 
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 Develop and manage the service center's annual budget, controlling costs while achieving revenue and profitability targets
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 Monitor service sales performance, workshop productivity, and parts utilization to maximize profitability
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 Identify business opportunities to increase workshop throughput, upselling, and cross-selling services
 
 
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 Requirements
 
 
 
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 Bachelor's degree in mechanical engineering or equivalent
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 8-10 years of experience in automotive industry with 3 years' experience in managerial role
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 Strong knowledge of automotive workshop operations, service processes, and manufacturer standards
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 Proven leadership and people management skills
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 Strong financial and analytical abilities
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 Excellent communication and customer service orientation
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</div>

Service Center Manager | Mercedes-Benz

<div>
 
 Job Purpose
 
 
 
 Lead the electromechanical technician team to ensure efficient vehicle repairs and maintenance while maintaining quality, customer satisfaction, and profitability.
 
 
 
 Responsibilities:
 
 
 
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 Supervise and coach the electromechanical technician team
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 Diagnose and identify vehicle malfunctions and technical faults
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 Ensure correct spare parts are requested and used for repairs
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 Monitor workflow and job order completion for efficiency and fairness
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 Crosstrain team members to cover different roles when needed
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 Ensure vehicle internal and external condition is preserved during repairs
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 Maintain workshop cleanliness, equipment, and overall appearance
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 Schedule preventive maintenance for workshop tools and equipment
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 Ensure compliance with warranty policies and company procedures
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 Address non-compliance with instructions or policies among staff
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 Identify and eliminate inefficient practices to save time, resources, and space
 
 
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 </ul>
 
 Requirements
 
 
 
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 Bachelor's degree in mechanical engineering or equivalent
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 3-5 years of experience in a reputable automotive dealership or workshop
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 Strong technical knowledge of vehicle electromechanical systems
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 Understanding of maintenance, repair processes, parts, and accessories
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 Knowledge of automotive engineering and modern technologies
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 </ul>
</div>

Senior Workshop Engineer | Mercedes-Benz

<div>
 
 Job Purpose
 
 
 
 To prioritize, schedule, and manage workshop maintenance works ensuring the timely and cost effective completion of all assignments, while also ensuring compliance to all workshop procedures.
 
 
 
 Responsibilities:
 
 
 
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 Participate in preparing the yearly operating expenses of his function by, providing input to the Workshop
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 Manager in setting the yearly plan for the workshop tools and equipment.
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 Prepares monthly maintenance schedule ensuring timely delivery for all the planned work at the required quality level as per the technical standards and specifications required.
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 Acts as a technical advisor to the complex problems occurring during the actual maintenance operations.
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 Prepares and analyses the Group Productivity Report, highlighting monthly maintenance activities (i.e. # of repairs, recurring technical problems, etc.), provides recommendations for corrective actions when needed.
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 Applies and ensures compliance of the Workshop team to the Health and Safety procedures and standards,
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 Conducts performance appraisals sessions of his direct report in due time.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in mechanical engineering or equivalent
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 <li>
 3-5 years of experience in a reputable automotive dealership or workshop
 </li>
 <li>
 Strong technical knowledge of vehicle electromechanical systems
 </li>
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 Understanding of maintenance, repair processes, parts, and accessories
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 Knowledge of automotive engineering and modern technologies
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 </ul>
</div>

Senior Workshop Engineer | Jeep and Alfa Romeo

<div>
 
 Job Purpose
 
 
 
 leads the creation and execution of high-quality visual designs across automotive brand campaigns and corporate communication projects. This role requires deep understanding of automotive aesthetics, strong brand sensitivity, and the ability to translate marketing strategies into impactful creative visuals across digital and offline platforms.
 
 
 
 Responsibilities:
 
 
 
 
 Creative Development
 
 
 
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 Conceptualize, design, and produce visual assets for automotive brand campaigns, showrooms, digital media, and corporate initiatives
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 Ensure consistent application of brand guidelines across all creative outputs
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 Collaborate with marketing, PR, and digital teams to develop creative concepts that enhance brand visibility and consumer engagement
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 Oversee photo shoots, retouching, and adaptation of visuals for multiple channels
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 Develop storyboards, presentation decks, and motion graphics for product launches and internal communications
 
 
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 Project &amp; Brand Management
 
 
 
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 Work with internal stakeholders to support campaign objectives for multiple automotive brands under the company's portfolio
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 Maintain deep familiarity with automotive market trends, competitor visuals, and emerging design technologies
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 Manage multiple projects simultaneously with strong attention to detail and brand differentiation
 
 
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 Mentorship &amp; Collaboration
 
 
 
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 Guide junior designers, providing feedback and ensuring creative alignment
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 Support cross-functional teams (Digital, Events, CRM) with design direction and deliverables
 
 
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 Requirements
 
 
 
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 Bachelor's degree in graphic design, Visual Communication, or related field
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 5+ years of professional design experience, preferably within automotive, luxury, or corporate sectors
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 Proven portfolio showcasing campaign work across digital, print, and brand identity
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 Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects)
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 Knowledge of UI/UX design principles is an advantage
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 Photography or video editing skills are a plus
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 Ability to handle multiple brand identities simultaneously
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</div>

Senior Graphic Designer

<div>
 
 Job Purpose
 
 
 
 The Sales Consultant is responsible for identifying customer needs, promoting suitable solutions, and driving sales growth through proactive prospecting, customer follow-up, and relationship management. The role also supports junior sales team members to ensure consistent sales practices and high-quality customer experience.
 
 
 
 Responsibilities
 
 
 
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 Understand customer needs and recommend appropriate products and solutions.
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 Follow up with existing customers to promote trade-in opportunities and repeat business.
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 Identify and research potential leads through business directories, digital platforms, and online resources.
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 Generate new business through networking, cold calling, referrals, and email communications.
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 Actively pursue and follow up on sales opportunities to closure.
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 Support and guide newly recruited and junior Sales Representatives on sales techniques and customer engagement.
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 Ensure smooth execution of sales administration and customer service activities.
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 Maintain accurate and up-to-date records of sales activities, prospects, and customer data.
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 Regularly update prospects and customers on product enhancements, modifications, and company offerings.
 
 
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 </ul>
 
 Requirements
 
 
 
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 Bachelor's degree in any discipline.
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 Previous experience in Automotive or Real Estate sales is preferred.
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 Minimum of 1 year of relevant sales experience.
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 Very good command of English (spoken and written).
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 Strong communication, negotiation, and customer-handling skills.
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 Results-driven mindset with the ability to work independently and within a team
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</div>

Sales Consultant | Geely

Join Abou Ghaly Motors and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.