Qureos Mentor

Abu Dhabi Commercial Bank

<div>
 
 Manager - Marketing Services ( Touch Points )
 
 
 
 
 
 Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
 
 
 
 
 
 
 
 
 
 About the business area
 
 
 
 
 
 
 The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari&rsquo;ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 
 
 
 
 
 
 
 In this role, your key responsibilities include
 
 :
 
 
 
 
 <ul>
 <li>
 To independently manage and drive marketing communication, execute marketing campaigns, develop and manage the digital marketing strategy, drive media and other strategic initiatives by engaging key stakeholders in assigned business areas to ensure internal customer satisfaction, return on investment, brand recall and salience
 </li>
 <li>
 Manage key marketing projects and drive them to closure through effective project management skills in line with the required standards and track marketing budgets to ensure maximum return on the marketing dollar through effective negotiation skills
 </li>
 <li>
 Proactively manage the marketing calendar for assigned customer accounts and reconcile actual activity versus planned activity
 </li>
 <li>
 Ensure all Standard Operating Procedure&rsquo;s (SOP&rsquo;s) are adhered to, from briefing to sign offs, budgeting to media planning and that all activities are traffic managed properly and implemented on time
 </li>
 <li>
 Engage with key business stakeholders to understand their challenges and deliver marketing campaigns which meet their objectives ensuring seamless execution
 </li>
 <li>
 Develop and manage the strategic marketing plan and associated marketing calendar for the new business
 </li>
 <li>
 Oversee and manage all marketing related activities in assigned customer accounts, from planning, agency briefing, traffic management, review, managing internal approvals and production and develop media strategies and plans in co-ordination with the external media agency which are in-line with business objectives and budgets
 </li>
 <li>
 Develop, oversee and manage the digital marketing strategy to achieve the business goals across all campaigns and initiatives
 </li>
 <li>
 Manage and provide assistance on digital projects to ensure successfully rolled out as per agreed processes and within agreed timelines
 </li>
 <li>
 Develop and manage the social media strategy, enhance the design, content and conversion of ADCB&rsquo;s website and other digital tools to support the achievement of business goals
 </li>
 <li>
 Ensure all required approvals are in place from key stakeholders before commencing production as required and ensure the production quality and timelines are met to meet business requirements
 </li>
 <li>
 Deliver a weekly status update to the head of the department and chief marketing officer, share data and statistics on campaign effectiveness, cost savings, quarterly media report, marketing spend data, competition tracking in line with the required standards
 </li>
 <li>
 Work with Bank approved external suppliers to deliver marketing activities as required ensuring maximum value for the marketing dollar spent by keeping an eye on costs as well as through effective negotiation
 </li>
 <li>
 Manage relationships so that the performance of suppliers is of a standard that ADCB would expect and accept, ensuring creative integrity is maintained and quality control is managed in briefing / debriefing and brand adherence
 </li>
 <li>
 Monitor and control the advertising and promotion funds allocated to product programmes as required
 </li>
 <li>
 Manage self and team in line with ADCB&rsquo;s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance
 </li>
 <li>
 Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
 </li>
 <li>
 Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
 </li>
 <li>
 Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmers and projects in line with the Bank&rsquo;s standards
 </li>
 <li>
 Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank&rsquo;s required levels of service in all internal and external customer interactions
 </li>
 </ul>
 
 
 
 
 
 
 
 
 The ideal candidate should have the following experience
 
 
 <ul>
 <li>
 At least 6 years of experience in a similar role in a reputed organization
 </li>
 <li>
 University Degree in Business or Marketing
 </li>
 <li>
 Working knowledge of advertising and marketing
 </li>
 <li>
 Experience of working in a marketing role within an organization of repute
 </li>
 <li>
 Strong planning, analytical and time management skills
 </li>
 <li>
 Good written and verbal communication skills in English, Arabic is an advantage
 </li>
 <li>
 Computer Skills &ndash; Microsoft Office (MS)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 
 Competitive Salary
 
 : The indicative pay range for this role is AED 24,500&ndash; AED 36,500 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
 </li>
 <li>
 
 Comprehensive Benefits Package
 
 : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
 </li>
 <li>
 
 Flexible and Remote Working Options
 
 : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
 </li>
 <li>
 
 Learning and Development Opportunities
 
 : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
 </li>
 </ul>
 
 
 
 
 At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
 
</div>

Manager - Marketing Services

<div>
 
 Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
 
 
 
 
 
 
 
 
 
 About the business area
 
 
 
 Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
 
 
 
 
 
 
 
 
 
 About the business area
 
 
 
 
 
 
 ADCB&rsquo;s people represent the Bank&rsquo;s primary competitive advantage in the marketplace. Empowering employees to reach their full potential in a high performance culture is therefore a strategic priority. The Human Resources department plays a key role in driving success, coordinating closely with all business functions to build capacity and enable accelerated implementation of strategy. Attracting and retaining top talent, particularly UAE nationals, continuous development of skills and the provision of rewarding career paths are at the centre of the Bank&rsquo;s approach to pursuing sustainable growth.
 
 
 
 
 
 We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 
 
 
 
 
 
 
 In this role, your key responsibilities include
 
 :
 
 
 
 
 
 
 
 <ul>
 <li>
 This role will serve as key driver of our Tech Academy.
 </li>
 <li>
 Owning and optimizing the Learning Management System (LMS) to ensure it remains a scalable, that supports continuous learning across the organization.
 </li>
 <li>
 Embedding a culture of innovation and agility within the learning function.
 </li>
 <li>
 Develop toolkits and learning journeys to support adoption of new systems, platforms, and processes.
 </li>
 <li>
 Leading LOD strategic innovation focused programmes.
 </li>
 <li>
 Work in partnership with the business to identify and analyse learning and development needs aligned to business objectives and the Bank&rsquo;s strategy and support others in order to agree appropriate development plans and solutions.
 </li>
 <li>
 Manage/oversee the design and delivery of learning and development solutions using a range of practical and appropriate learning methods in order to ensure business needs are met to the required standards and in the most cost effective manner.
 </li>
 <li>
 Manage/oversee the production of evaluation and learning and development reports in line with agreed standards, share with key stakeholders and supervise corrective action taken to ensure the learning and development provided continues to meet the identified need.
 </li>
 <li>
 Consult with key stakeholders on current and emerging learning and development needs within their business area to ensure the required learning and development solutions are implemented to the required standard.
 </li>
 <li>
 Manage/oversee relationships with external vendors/consultants in order to meet Bank-wide development requirements whilst ensuring the Bank&rsquo;s standards are consistently met and adhered to.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 The ideal candidate should have the following experience:
 
 
 
 
 
 <ul>
 <li>
 At least 6 years&rsquo; experience in a Learning and Development function in the Banking or Financial Services industry.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in relevant specialization.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Professional qualification in learning and development from ATD (CPLP) or CIPD (CTP) or equivalent.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Knowledge of adult learning and training evaluation models and methodologies Instructional design and facilitation skills Learning and development project management skills (ADDIE or SAM)
 </li>
 <li>
 Stakeholder and change management skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem solver - dealing with complex systems and having a string technical background in Oracle/ Sap
 </li>
 <li>
 Excel Advanced Formulas knowledge is a must.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Able to understand complex processes and translate these into intuitive user friendly steps for the end users
 </li>
 <li>
 AI related knowledge is a strong plus
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience in working as a consultant or in large multinational projects is required as a must
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong communication and presentation skills experience is necessary for dealing with different stakeholders in various aspects
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 
 
 
 
 
 Comprehensive Benefits Package
 
 : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
 
 
 
 Flexible and Remote Working Options
 
 : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
 
 
 
 Learning and Development Opportunities
 
 : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
 
 
 
 
 
 
 
 
 At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
 
 
 
</div>

Learning and Performance Programme Manager

In this role, your key responsibilities include : <ul> <li>Asset Growth/Portfolio Management - Support in the assessment of customer needs requirements provide oversight on all first time leverage requests and review all early sales of securities or those involving large losses to support wealth management s customer value propositions.</li> <li>Proposition/Product Development- Provide support to the Investments and Bancassurance product teams in developing a cohesive long term proposition strategy.</li> <li>Continuous Improvement- Assist in implementing change initiatives and programmes that drive efficiencies execute implementation plans and track achievements.</li> <li>External Promotion/Advisory Services- Promote wealth management products provide advice to clients manage complaints and ensure client understanding of solutions</li> <li>Internal Advice /Guidance - Provide expertise to RMs to ensure adequate knowledge and improve investment book quality.</li> <li>Risk Management and Compliance -Review and adhere to regulations monitor risk levels implement strategies and ensure sales quality.</li> <li>Policies, Processes, Systems and Procedures- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.</li> <li>Self-Management- Manage self in line with the Bank s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.</li> <li>Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank s required levels of service in all internal and external customer interactions.</li> </ul>

Specialist - Retail Wealth Management

In this role, your key responsibilities include <ul> <li>New Client Acquisition Acquire new clients, conduct wallet exercise to cross sell entire product suite and facilitate an excellent on-boarding experience in order to achieve assigned targets and secure profitable business transactions</li> <li>Relationship Management Build and maintain client dossiers capturing current and future client needs in order to advise clients on new solutions, developments and emerging opportunities</li> <li>Risk Management Obtain reports from support units, create credit applications, report on risk profile and highlight/update approving authorities with any changes in order to enable necessary action to be taken</li> <li>Policies, Processes, Systems and Procedures Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders</li> <li>Self-Management Manage self in line with the Bank s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance</li> <li>Customer Service Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank s required levels of service in all internal and external customer interactions</li> </ul>

Assistant Relationship Manager

In this role, your key responsibilities include : <ul> <li>Support in the engagement and building of strong synergies with different internal and external channels in order to develop strong Acquisition strategies in identifying potential New to Bank (NTB) prospects</li> <li>Drive internal and external referral ecosystem in order to generate NTB leads to help acquire referred clients to Private Banking</li> <li>Attract NTB clients and capture client service synergies in order to achieve assigned targets and contribute to the bottom line profitability of the department</li> <li>Onboard clients directly to Private Banking, complete onboarding process, make sure initial funding/Assets Under Management (AUM) Transfer, etc to ensure compliance to internal policy and process</li> <li>Manage the smooth handover of a relationship to a Private Banking Relationship Manager and work closely with them as and when required to ensure customer satisfaction</li> <li>Provide feedback to internal specialists on product solutions in order to support the development of effective wealth management solutions for clients</li> <li>Identify cross-selling opportunities and proactively interact with internal resources in order to provide product solutions for clients</li> </ul>

Senior Manager - Private Banking Acquisition