Urwah Admin

Abu Dhabi Global Market

<div>The Senior Specialist, Client Management supports the inbound leads process and contributes to the organic growth of ADGM. Acting as a client nurturer, the Sr. Specialist ensures potential clients receive the necessary support to seamlessly transition into opportunities, helping improve conversion rates and engagement. The role is also responsible for profiling and mapping leads to relevant clusters to enhance data quality, ensure effective engagement, and maintain accurate reporting. This includes handling inbound queries across multiple channels, such as digital, walk-ins, referrals, and events.
Key Responsibilities:
<ul><li>Manage the end-to-end process of converting inbound queries and leads from various sources (digital channels, walk-ins, referrals, events) into prospective leads and, ultimately, registered entities at ADGM
</li><li>Act as a key point of contact for inquiries, ensuring they are promptly addressed, qualified, and routed effectively to the appropriate teams
</li><li>Handle inquiries with professionalism and care, supporting a seamless client journey from initial contact to onboarding
</li><li>Respond to customer queries in a timely manner and provide tailored information based on client needs
</li><li>Support follow-up strategies for high-priority leads, ensuring needs are proactively addressed to maximize conversion rates
</li><li>Ensure high standards of customer service throughout the inquiry and conversion process
</li><li>Build and maintain professional relationships with prospective clients to reinforce ADGM&rsquo;s value proposition
</li><li>Stay updated on ADGM&rsquo;s cluster offerings and communicate them effectively to potential clients
</li><li>Contribute to initiatives that enhance the overall client journey and client satisfaction
</li><li>Profile and map leads and opportunities to relevant clusters to ensure data accuracy and quality
</li><li>Maintain accurate records of inquiries, leads, and conversion activities in internal systems
</li><li>Track, analyze, and report on key metrics (conversion rates, response times, etc.) and highlight trends for improvement
</li><li>Provide insights and recommendations to optimize inquiry and lead management processes
</li></ul>Information Security related
<ul><li>Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions
</li><li>Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM
</li></ul>Education
<ul><li>Bachelor&rsquo;s/ Master&rsquo;s Degree.
</li></ul>Work Experience
<ul><li>Minimum 5-7 years of experience in the same field.</li></ul></div>

Senior Specialist - Client Management

<div>A Market Intelligence Manager is required with 5&ndash;8 years of experience in top-tier management consulting (e.g., McKinsey, BCG, Bain, or equivalent). The successful candidate will bring deep sectoral experience in automotive, tourism, food &amp; beverage, biotech, or media, and will play a pivotal role in analyzing market trends, identifying emerging risks and opportunities, and supporting high-level strategic decisions. This role sits at the intersection of market analysis and executive advisory, directly contributing to leadership positioning and Abu Dhabi's strategic agenda.
The Market Intelligence Manager will:
<ul><li>Analyze sector-specific developments and global/regional market trends across selected industries (automotive, tourism, F&amp;B, biotech, or media).
</li><li>Synthesize complex industry data into clear, concise intelligence briefs tailored to H.E. the Chairman and other senior stakeholders.
</li><li>Identify disruptors, growth drivers, competitive positioning, and policy shifts that could affect Abu Dhabi&rsquo;s strategic outlook.
</li><li>Support the development of strategic narratives, benchmarking, and opportunity maps to inform Abu Dhabi leadership&rsquo;s decision-making.
</li><li>Collaborate with macroeconomic, policy, and financial analysts within the team to deliver integrated intelligence products.
</li><li>Contribute to the team&rsquo;s mandate to deliver timely, effective, concise and actionable intelligence to H.E. the Chairman.
</li><li>Build strong internal and external networks to enhance information-gathering and cross-functional impact.
</li><li>Proactively develop strategic insights that help position H.E. the Chairman as a regional thought leader on sectoral developments.
</li></ul>Information Security related
<ul><li>Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions.
</li><li>Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM.
</li></ul>Education
<ul><li>Bachelor&rsquo;s degree required; MBA or equivalent advanced degree from a top institution strongly preferred.
</li></ul>Work Experience
<ul><li>5&ndash;8 years of experience in strategy consulting (e.g., McKinsey, Bain, BCG, Oliver Wyman, Roland Berger, etc.).
</li><li>Demonstrated expertise or significant project work in one or more of the following sectors: automotive, tourism, food &amp; beverage, biotech, media.
</li><li>Experience advising senior clients or government stakeholders.
</li><li>Exceptional slide-writing and executive communication skills.
</li><li>Strong strategic acumen.
</li></ul>Required Competencies:
<ul><li>Proven ability to simplify complex data for a non-technical audience.
</li><li>Structured thinker with the ability to synthesize ambiguity into actionable insight.
</li><li>Superior writing, briefing, and presentation capabilities.
</li><li>Results-oriented, agile, and proactive in identifying intelligence needs and delivering outputs.
</li><li>Strong collaboration and interpersonal skills.
</li><li>Ability to work under pressure and manage multiple priorities simultaneously.
</li></ul>This role contributes directly to the following strategic outputs of the Market and Competitive Intelligence team:
<ul><li>Deliver best-in-class intelligence through timely, effective, concise, and actionable economic assessments tailored to H.E. the Chairman.
</li><li>Position H.E. the Chairman as a foremost authority among peers in responding to economic and market queries from Abu Dhabi leadership.
</li><li>Enable trusted advisory capabilities that proactively support strategic initiatives and policy formulation for Abu Dhabi's leadership.</li></ul></div>

Manager - Market Intelligence

Join Abu Dhabi Global Market and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abu Dhabi Global Market

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Senior Specialist - Client Management

Manager - Market Intelligence