Qureos Mentor

Abu Dhabi Islamic Bank - Egypt

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 Key Accountabilities:
 
 
 
 
 
 
 1.	Assist in improving the efficiency and effectiveness of the workflow.
 
 
 2.	Act as a checker and participate in team evaluation and provide feedback (if required).
 
 
 3.	Participate in reporting RSCA quarter sample.
 
 
 4.	Provide periodical analytical reports according to identified time.
 
 
 5.	Manage and ensure accurate, timely distribution of call data to support efficient task execution and decision-making.
 
 
 6.	Monitor team performance against KPIs, provide coaching, and collect feedback to identify challenges and drive improvements.
 
 
 7.	Support agents in:
 
 
 Tailoring their approach to different customer segments and share best practices for driving activation.
 
 
 Identifying upselling/cross selling opportunities and refining their sales approach.
 
 
 Identifying reactivation opportunities and refining their approach.
 
 
 8.	Track product uptake and share insights to improve team performance.
 
 
 9.	Identify customer feedback trends and escalate insights to direct manager for service improvement.
 
 
 10.	Identify recurring service issues and escalate them for resolution.
 
 
 11.	Collaborate with the internal stakeholders to align customer lifecycle management strategies with business objectives and regulatory requirements.
 
 
 12.	Oversee handling the related UAT testing and review the results to ensure correct implementation.
 
 
 13.	Ensure proper handling &amp; resolving complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 
 &bull;	Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.
 
 
 &bull;	4 to 6 years of experience in sales or any related field of work, banking experience is a plus.
 
 
 
 
 
 
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Customer Life Cycle Unit Team Leader

<div>
 
 
 
 Key Responsibilities
 
 
 
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 Support the growth of the Diamond customer base by delivering high-quality service that fosters loyalty and retention.
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 Engage with affluent prospects classified as New-to-Bank (NTB) to expand the Diamond segment.
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 Conduct client visits and deliver tailored presentations to promote ADIB Diamond liability and asset products.
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 Strengthen relationships with existing customers by aligning financial solutions with individual plans and needs.
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 Apply ADIB&rsquo;s service standards to ensure consistent delivery of premium customer experiences.
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 Respond promptly to customer inquiries and resolve complaints to maintain satisfaction and trust.
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 Cross-sell a range of banking products to Diamond clients to maximize portfolio value.
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 Prepare and share sales performance reports with the direct manager to support business improvement initiatives.
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 Participate in User Acceptance Testing (UAT) and validate implementation outcomes.
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 Investigate and resolve complaints in coordination with Consumer Rights Protection, Compliance, and Governance teams, ensuring adherence to policies, procedures, and SLAs.
 </li>
 <li>
 Perform any other tasks assigned by management to support segment growth and operational excellence.
 </li>
 </ul>
 
 QUALIFICATIONS
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in (Commerce, Business Administration, Accounting&hellip;etc.) or its equivalence
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 <ul>
 <li>
 4+ years of relevant experience, banking experience is a plus.
 </li>
 </ul>
 
 
 Job-Specific Knowledge &amp; Skills
 
 
 <ul>
 <li>
 Advanced portfolio and wealth management experience.
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 Proven track record in revenue generation and target achievement.
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 Strong credit, risk assessment, and compliance knowledge.
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 Ability to manage high-value and complex client portfolios.
 </li>
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 Leadership and mentoring capabilities.
 </li>
 </ul>
 
 
 Personal Skills
 
 
 <ul>
 <li>
 Strong negotiation and influencing skills.
 </li>
 <li>
 Strategic thinking and customer retention focus.
 </li>
 <li>
 High level of integrity and professionalism.
 </li>
 </ul>
 
 
 
</div>

Diamond Relationship Manager - Zagazig branch

Join Abu Dhabi Islamic Bank - Egypt and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abu Dhabi Islamic Bank - Egypt

About Company

Customer Life Cycle Unit Team Leader

Diamond Relationship Manager - Zagazig branch