Qureos Mentor

Abu Dhabi Islamic Bank - Egypt

<div>
 
 To manage a portfolio with coverage of SME/ BB customers in Cairo and other governorates in Egypt (excluding Alex and Delta), marketing &amp; soliciting new relationships in-order to achieve predetermined objectives.
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 Functional
 
 
 <ol>
 <li>
 Screens proposed customers against Target Market Plan and Risk Acceptance Criteria, to initially identify ADIB EGYPT credit risk appetite for obligors and setting the facility structure, subject to Business and Risk Management approvals and the Wholesale Bank Policy.
 </li>
 <li>
 Furnishes / updates the Business Analyst with client information, financial statements, and relevant data, for the different types of CA reviews (Annual, Initial, Interim etc.).
 </li>
 <li>
 Reviews/Approves extensions of credit (for Credit Officers) and ensure that the data within these extensions of credit are accurate and that they are designed with the appropriate requested facility package and all credit risks are properly addressed.
 </li>
 <li>
 Ensures that the extensions of credit are consistent with the relationship profile and endorsing the risk/reward balance.
 </li>
 <li>
 Ensures appropriate obligatory / facility risk ratings in line with the risk ratings Policy of the bank.
 </li>
 <li>
 Conducts regular accounts follow up assisted by periodical reports to avoid the manifestation of past dues, excess and the breach of terms and conditions of the approved facilities.
 </li>
 <li>
 Monitors changes in the risk position of the clients using renewal and monitoring tools, and are promptly communicated to Business and Risk managers.
 </li>
 <li>
 Maintains regular contacts with customers to sort any internal/ departmental issues with immediate action, supporting CSU Service Unit to serve customers in the best way, as per approved SLA.
 </li>
 <li>
 Conducts periodic client calls / site visits and document client calls with the frequency indicated in the Credit Analysis section.
 </li>
 <li>
 Maintains customer loyalty and promote brand identity by providing excellent customer service via regular updates and reviews on bank&rsquo;s range of financial products as well as customers&rsquo; financial needs.
 </li>
 <li>
 Provides quality service to clients and closely follow up and ensure the processing of all requests (new facilities, increase of existing facilities, amendments, waivers, operations requests etc.) up to their satisfaction duly within SLAs without deviation.
 </li>
 <li>
 Prepares target list of potential relationships.
 </li>
 <li>
 Conducts marketing calls to screen the market And approaching potential relationships.
 </li>
 <li>
 Identifies expansion opportunities with existing clientele base to achieve portfolio growth.
 </li>
 <li>
 Monitor practices of competition and report findings to Unit &amp; Department Heads.
 </li>
 <li>
 Provides product specialists with qualified referrals for cross-sell. Responsible for overall parent relationship management and providing a wide range of treasury, cash management, trade and corporate finance products and solutions.
 </li>
 <li>
 Closely monitors Past Dues Report, and take any required action, after consulting with Unit Head and/or Wholesale Bank Head.
 </li>
 <li>
 Ensures that extensions of credit follow regulatory limits and the Central Bank of Egypt regulations and guidelines.
 </li>
 <li>
 Initiates &ldquo;credit checking&rdquo; and &ldquo;Central de Risqu&eacute; &ndash; CBE&rdquo; requests, and ensure their completeness by the time of the credit approval.
 </li>
 <li>
 Provides recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner.
 </li>
 <li>
 And any other assigned tasks.
 </li>
 </ol>
 
 
 QUALIFICATIONS
 
 
 
 
 Academic and professional qualifications
 
 
 <ul>
 <li>
 University/College Degree
 </li>
 <li>
 Credit Risk course
 </li>
 <li>
 MA /MBA is an advantage
 </li>
 </ul>
 
 
 Experience and other requirements
 
 
 <ul>
 <li>
 Basic Qualifications:
 </li>
 <li>
 Islamic Banking Knowledge
 </li>
 <li>
 Ability to build and sustain good personal contacts with client executives at varying levels of seniority, balancing client needs and ADIB EGYPT objectives /priorities.
 </li>
 <li>
 Creativity - an enquiring mind willing to develop a detailed understanding of client issues/needs and develop ideas/solutions in response Strong work ethic; high energy levels; results oriented - a self-starter prepared to take the initiative to start topics and/or follow issues through, whilst exercising judgment as to when to seek assistance.
 </li>
 <li>
 Networking - Maintaining close contact with coverage, product and risk specialists within NBD.
 </li>
 <li>
 Natural Team Player - Having an adaptable/flexible approach; willing to work in a co-operative manner to fulfil client and internal requirements.
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 
 RM: Min 5 years of Experience + CC Certified.
 
 
 SRM: Min 7 years of Experience + CC Certified.
 
</div>

SMEs / Business Banking- Relationship Manager/Senior Relationship Manager

<div>
 
 To manage a large portfolio with coverage in BB hubs , enhancing exiting BB Customers relationships in-order to achieve predetermined objectives.To manage a large portfolio with coverage in BB hubs , enhancing exiting BB Customers relationships in-order to achieve predetermined objectives.
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 Functional
 
 
 <ol>
 <li>
 Screens Proposed Customers against Target Market Plan and Risk Acceptance Criteria, to initially identify ADIB EGYPT credit risk appetite for obligors and setting the facility structure, subject to Business and Risk Management approvals and the Wholesale Bank Policy.
 </li>
 <li>
 Furnishes / updates the Business Analyst with client information, financial statements, and relevant data, for the different types of CA reviews (Annual, Initial, Interim etc.).
 </li>
 <li>
 Reviews /Approves extensions of credit (for credit officers) and ensure that the data within these extensions of credit are accurate and that they are designed with the appropriate requested facility package and all credit risks are properly addressed.
 </li>
 <li>
 Ensures that the extensions of credit are consistent with the relationship profile and endorsing the risk /reward balance.
 </li>
 <li>
 Ensures appropriate obligor / facility risk ratings in line with the risk ratings Policy of the bank.
 </li>
 <li>
 Conducts regular accounts follow up assisted by periodical reports to avoid the manifestation of past dues, excess and the breach of terms and conditions of the approved facilities.
 </li>
 <li>
 Monitors changes in the risk position of the clients using renewal and monitoring tools, and are promptly communicated to business and risk managers.
 </li>
 <li>
 Maintains regular contacts with customers to sort any internal/ departmental issues with immediate action, supporting CSU Service Unit to serve customers in the best way, as per approved SLA.
 </li>
 <li>
 Conducts periodic client calls /site visits and document client calls with the frequency indicated in the credit analysis section.
 </li>
 <li>
 Maintains customer loyalty and promote brand identify by providing excellent customer service via regular updates and reviews on bank&rsquo;s range of financial products as well as customers&rsquo; financial needs.
 </li>
 <li>
 Provides quality service to clients and closely follow up and ensure the processing of all requests (new facilities, increase of existing facilities, amendments, waivers, operations requests etc.) up to their satisfaction duly within SLAs without deviation.
 </li>
 <li>
 Conducts marketing calls to screen the market and approach potential relationships.
 </li>
 <li>
 Identifies expansion opportunities with existing clientele base to achieve portfolio growth.
 </li>
 <li>
 Monitors practices of competition and report findings to RM/SRM.
 </li>
 <li>
 Provides product specialists with qualified referrals for cross-sell. Responsible for overall parent relationship management and providing a wide range of treasury, cash management, trade and corporate finance products and solutions.
 </li>
 <li>
 Monitors Past Dues Report and take any required action, after consulting with Unit Head and/or Wholesale Bank Head.
 </li>
 <li>
 Ensures that extensions of credit follow regulatory limits and the Central Bank of Egypt regulations and guidelines.
 </li>
 <li>
 Initiates &ldquo;credit checking&rdquo; and &ldquo;Central de Risqu&eacute; &ndash; CBE&rdquo; requests, and ensure their completeness by the time of the credit approval.
 </li>
 <li>
 Provides recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner.
 </li>
 <li>
 And any other assigned tasks.
 </li>
 </ol>
 
 QUALIFICATIONS:
 
 
 
 
 Academic and professional qualifications
 
 
 
 <ul>
 <li>
 University/College Degree .
 </li>
 <li>
 MA or MBA is an advantage
 </li>
 </ul>
 
 
 
 Experience and other requirements
 
 
 
 <ul>
 <li>
 
 Basic Qualifications:
 
 </li>
 <li>
 Corporate Banking Knowledge
 </li>
 <li>
 Sound understanding of corporate, treasury, cash management and trade, corporate lending products and other products offered.
 </li>
 <li>
 Strong sales&amp; marketing skills, with the ability to interpret complex financial information.
 </li>
 <li>
 Proven track record of meeting/exceeding revenue targets
 </li>
 <li>
 Excellent interpersonal skills, including listening skills/temperament.
 </li>
 <li>
 Excellent communication (written and verbal) and negotiation skills.
 </li>
 <li>
 Ability to build and sustain good personal contacts with client executives at varying levels of seniority, balancing client needs and ADIB EGYPT objectives/priorities.
 </li>
 <li>
 Creativity - an enquiring mind willing to develop a detailed understanding of client issues/needs and develop ideas/solutions in response Strong work ethic; high energy levels; results oriented - a self-starter prepared to take the initiative to start topics and/or follow issues through, whilst exercising judgment as to when to seek assistance.
 </li>
 <li>
 Networking - Maintaining close contact with coverage, product and risk specialists within ADIB.
 </li>
 <li>
 Natural Team Player - Having an adaptable/flexible approach; willing to work in a co-operative manner to fulfil client and internal requirements.
 </li>
 <li>
 Coordinate with other BB staff for Cross selling BB asset and other banking product.
 </li>
 <li>
 Ensure high level of service
 </li>
 </ul>
 
 
 Minimum Experience
 
 :
 
 <ul>
 <li>
 BB Acquisition Senior RM: 8-10 years of banking experience at least 3 of them in SME/ BB / Trade /Corporate service
 </li>
 <li>
 BB Acquisition RM: 5-7 years of banking experience in sme / BB / Trade /corporate service .
 </li>
 </ul>
 
 
</div>

Business Banking Acquisition Relationship Manager - Liabilities (Obour/Arabella/October)

<div>
 
 
 
 JOB PURPOSE
 
 
 
 
 Acts as a single point relationship management of the bank for the high net worth customers in the priority Mortgage Real Estate Finance,provides Professional financial and Mortgage Real Estate advises/solutions and perform funds management and planning services for portfolio of " Mortgage Real Estate" customers in addition to increasing the number of Mortgage Real Estate customers, retaining and increasing the loyalty of current customers by providing high quality service to them and resolving their complaints, and cross sells various products and services.
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 <ul>
 <li>
 Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB Mortgage Real Estate Finance products and acting as an advisor to mass affluent customers.
 </li>
 <li>
 Managing a portfolio of all banking customers and offering full range of Mortgage Real Estate Finance services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific per-defined set of customers to create a profitable durable relationship
 </li>
 <li>
 Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
 </li>
 <li>
 Focusing exclusively on priority banking clients (Mortgage Real Estate Finance).
 </li>
 <li>
 Offering Bulk Mortgage finance deals to Payroll accounts.
 </li>
 <li>
 Actively identify new customers, grow affluent customer&rsquo;s portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers.
 </li>
 <li>
 Visiting potential clients for Mortgage Real Estate Finance products and preparing presentations for potential clients to present ADIB priority products to enhance sales.
 </li>
 <li>
 Enhancing existing customer&rsquo;s relationship and their needs to be reflected into each customer&rsquo;s plan.
 </li>
 <li>
 Achieving a monthly Mortgage Real Estate Finance target in addition to an aggressive Upgrade target
 </li>
 <li>
 Responsible for the growth, product management, &amp; profitability of ADIB Priority Proposition across the ADIB Bank Egypt .
 </li>
 <li>
 Deliver world class customer service practices and ensure adherence to ADIB Service standards
 </li>
 <li>
 Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.
 </li>
 <li>
 Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling &amp; covering all customers&rsquo; requests/ inquiries to deliver services excellency
 </li>
 <li>
 Maintain sales performance statistics for management information usage.
 </li>
 <li>
 Building the business, deepening relationships and effectively executing the sales process.
 </li>
 <li>
 Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
 </li>
 <li>
 Maintain a superior customer service experience including per-emptying issues and proactive servicing.
 </li>
 <li>
 Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
 </li>
 <li>
 Follow up with others, departments, pipeline credit/ operations/ legal dept. on pending cases.
 </li>
 <li>
 Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 
 
 <ul>
 <li>
 University/Collage Degree.
 </li>
 <li>
 1-3 years of sales experience in real estate or Mortgage finance sector.
 </li>
 </ul>
 
 
</div>

Mortgage Relationship Manager

<div>
 
 
 
 Generic Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate between team members in fulfillment of Custody set plan.
 </li>
 <li>
 Assist the Head in ensuring the dissemination of policy &amp; procedures and efficient &amp; effective performance of responsibilities.
 </li>
 <li>
 Supervise/ monitor a small group of employees with lower or same seniority.
 </li>
 <li>
 Ensure that officers &amp; junior officers/ apprentice receive periodic training.
 </li>
 <li>
 Participate in evaluating team members and provide feedback through performance evaluation.
 </li>
 <li>
 Quarter sample review for RCSA compliance &amp; report for incidents properly.
 </li>
 <li>
 Participate in providing periodical analytical reports and presentation.
 </li>
 </ul>
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise the team managing client onboarding, service delivery, and product support for custody solutions.
 </li>
 <li>
 Manage the development and enhancement of custody offerings (safekeeping, corporate actions, reporting) to align with evolving client needs and market standards.
 </li>
 <li>
 Drive business growth by identifying opportunities to improve product competitiveness, streamline operational workflows, and strengthen client relationships.
 </li>
 <li>
 Maintain documentation and support audit or compliance reviews related to income collection.
 </li>
 <li>
 Investigate and resolve any discrepancies or client queries related to reported movements or holdings.
 </li>
 <li>
 Coordinate with internal departments (e.g. Legal, Operations, &hellip;..etc) for document-related requests or disputes.
 </li>
 <li>
 Assist in preparing marketing materials, presentations, and product brochures tailored to custody offerings.
 </li>
 <li>
 Manage product performance and monitor its profitability, fees, acquisition by volumes and number of accounts.
 </li>
 <li>
 Establish relationships with regulatory authorities and external stakeholders such as stock exchange, MCDR &ldquo;Misr for Central Clearing, Depository and Registry&rdquo;, brokerage companies, customers. Etc.
 </li>
 <li>
 Ensure regular market surveys and competitor analysis for any required action in the pricing or to reposition among the market players.
 </li>
 <li>
 Work closely and provide support when needed to the custody operations team.
 </li>
 <li>
 Oversee related User Acceptance Testing (UAT) and review the results to ensure correct implementation.
 </li>
 <li>
 Ensure the proper handling and resolution of complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance, adhering to established policies, procedures and SLAs.
 </li>
 </ul>
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree
 </li>
 <li>
 Master degree is preferable
 </li>
 </ul>
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 +8 years of relevant experience preferably banking
 </li>
 <li>
 +3 years of experience in similar role
 </li>
 </ul>
 
 
 
 Job-Specific Knowledge &amp; Skills:
 
 
 
 <ul>
 <li>
 Strong knowledge of Bank functions, responsibilities &amp; processes
 </li>
 <li>
 Excellent analytical skills
 </li>
 <li>
 High level of decision making &amp; leadership skills
 </li>
 <li>
 Excellent problem solving skills
 </li>
 <li>
 Excellent presentation and negotiation skills
 </li>
 <li>
 Excellent command of MS Office (Word, Excel, Power Point)
 </li>
 </ul>
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 High level of professionalism and self-motivation.
 </li>
 <li>
 Excellent teamwork, communication &amp; time management skills.
 </li>
 <li>
 Strong ability to coach, team building &amp; motivation of others.
 </li>
 </ul>
</div>

Custody Manager (Investments)

Join Abu Dhabi Islamic Bank - Egypt and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abu Dhabi Islamic Bank - Egypt

ABOUT_COMPANY

SMEs / Business Banking- Relationship Manager/Senior Relationship Manager

Business Banking Acquisition Relationship Manager - Liabilities (Obour/Arabella/October)

Mortgage Relationship Manager

Custody Manager (Investments)