Qureos Mentor

Abu Dhabi Islamic Bank - Egypt

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 Key Responsibilities
 
 
 
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 Support the growth of the Diamond customer base by delivering high-quality service that fosters loyalty and retention.
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 Engage with affluent prospects classified as New-to-Bank (NTB) to expand the Diamond segment.
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 Conduct client visits and deliver tailored presentations to promote ADIB Diamond liability and asset products.
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 Strengthen relationships with existing customers by aligning financial solutions with individual plans and needs.
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 Apply ADIB&rsquo;s service standards to ensure consistent delivery of premium customer experiences.
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 Respond promptly to customer inquiries and resolve complaints to maintain satisfaction and trust.
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 Cross-sell a range of banking products to Diamond clients to maximize portfolio value.
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 Prepare and share sales performance reports with the direct manager to support business improvement initiatives.
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 Participate in User Acceptance Testing (UAT) and validate implementation outcomes.
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 Investigate and resolve complaints in coordination with Consumer Rights Protection, Compliance, and Governance teams, ensuring adherence to policies, procedures, and SLAs.
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 Perform any other tasks assigned by management to support segment growth and operational excellence.
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 </ul>
 
 QUALIFICATIONS
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in (Commerce, Business Administration, Accounting&hellip;etc.) or its equivalence
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 <ul>
 <li>
 4+ years of relevant experience, banking experience is a plus.
 </li>
 </ul>
 
 
 Job-Specific Knowledge &amp; Skills
 
 
 <ul>
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 Advanced portfolio and wealth management experience.
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 Proven track record in revenue generation and target achievement.
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 Strong credit, risk assessment, and compliance knowledge.
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 Ability to manage high-value and complex client portfolios.
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 Leadership and mentoring capabilities.
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 </ul>
 
 
 Personal Skills
 
 
 <ul>
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 Strong negotiation and influencing skills.
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 Strategic thinking and customer retention focus.
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 High level of integrity and professionalism.
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 </ul>
 
 
 
</div>

Diamond Relationship Manager - Zagazig branch

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Abu Dhabi Islamic Bank - Egypt

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Diamond Relationship Manager - Zagazig branch