Qureos Mentor

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Act as a second level support for incidents that service Desk is unable to do so independently.
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 Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the banking systems.
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 Follow up delivery of incident/ problem solutions.
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 Perform software research, testing, and recommendations when needed
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 Handling Vendors, internal IT &amp; business communications effectively.
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 This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
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 Review Deployment plans for production changes.
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 Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
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 Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
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 Report incident status on weekly basis to support manager.
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 Problem Management.
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 </ul>
 
 - Lead problem resolution cycle whether the resolution will be done internally or by software vendor.
 
 
 - Ensure clear ownership of problem determination / resolution
 
 
 - Verify issue resolution.
 
 
 - Prepare root cause analysis and incident reports.
 
 
 - Prepare management report, ensure accuracy and completeness of contents
 
 <ul>
 <li>
 Perform handover activities with application development/implementation team(s) for any new application before installing into production.
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 Plan and Perform periodic patching for all digital channels applications.
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 Follow up with vendor to deliver fixes, change requests that are requested to resolve incidents/problems
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 Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production
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 Patching &ndash; ensure quality development of patches that are deployed to the production environment.
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 Perform System upgrades, or lead vendor engagement to perform system upgrades.
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 Supports a project delivery point of view &amp; Day to day issues support and align the business requirements.
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 Handle system analysis &amp; design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 B.SC computer science or computer engineering
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 <li>
 Min 2 years of relevant experience (preferably banking).
 </li>
 </ul>
 
 
</div>

IT Core Banking Applications Support Specialist

<div>
 
 
 Job Purpose:
 
 
 
 Our ideal candidates are familiar with the software development life cycle (SDLC) from preliminary system analysis to testing, deployment and production support. Ultimately, as an Integration Engineer, you aim to build high-quality, innovative and fully performing software that complies with coding standards and modern software design principles.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Develops new interfaces, messages flows, and integration points using IBM Integration Bus (IIB)/App Connect Enterprise (ACE).
 </li>
 <li>
 Administrates the deployed interfaces and manages integration servers on IIB/ACE.
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 Develops new functionalities on MQ by creating proper message queues and channeling.
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 <li>
 Develops and unit tests IIB/ACE message flows using various integration technologies e.g. IIB toolkit, SOAP UI, Postman...etc.
 </li>
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 Prepares project related artefacts during various phases of the project e.g. Integration Catalogue, Design documents.
 </li>
 <li>
 Participates in all aspects of the Software Development Lifecycle (SDLC) including analysis, definition, design, implementation, testing, delivery and support.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Min 3 years of relevant experience for the Senior Specialist role.
 </li>
 <li>
 Develops new interfaces, messages flows, and integration points using IBM Integration Bus (IIB)/App Connect Enterprise (ACE).
 </li>
 <li>
 Administrates the deployed interfaces and manages integration servers on IIB/ACE.
 </li>
 <li>
 Develops new functionalities on MQ by creating proper message queues and channelling.
 </li>
 <li>
 Develops and unit tests IIB/ACE message flows using various integration technologies e.g. IIB toolkit, SOAP UI, Postman...etc.
 </li>
 <li>
 Prepares project related artefacts during various phases of the project e.g. Integration Catalogue, Design documents.
 </li>
 <li>
 Participates in all aspects of the Software Development Lifecycle (SDLC) including analysis, definition, design, implementation, testing, delivery and support.
 </li>
 </ul>
</div>

IT APIs & Integration Specialist/ Senior Specialist

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
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 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
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 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
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 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
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 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
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 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
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 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
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 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
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 Excellent problem-solving and decision-making skills.
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 Excellent organizational and time-management skills.
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 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
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 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
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 </ul>
</div>

Call Center Agent (outsource)

<div>
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 Client Relationship
 
 <ul>
 <li>
 Building and maintaining strong relationships with high networth clients to understand their financial goals, investment preferences and risk appetite. Acting as a trusted advisor, providing the highest level of personalized service to meet clients&rsquo; expectations
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 </ul>
 
 Portfolio Management
 
 <ul>
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 Developing and implementing investment strategies that align with clients&rsquo; goals and risk profiles. Performing regular financial reviews and making investment recommendations to optimize clients&rsquo; investment portfolios
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 </ul>
 
 Business Development
 
 <ul>
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 Identifying and acquiring new clients through networking, referrals and targeted marketing activities.
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 Collaborating with internal teams to leverage cross selling opportunities and expand the bank&rsquo;s private banking business
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 </ul>
 
 Financial Planning
 
 <ul>
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 Conducting comprehensive financial analysis, including cash flow management, estate planning and risk management
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 Providing tailored financial plans to help clients achieve their long term financial objectives
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 </ul>
 
 Market Research and analysis
 
 <ul>
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 Keeping up to date with market trends, economic news and industry development to provide timely market insights and investment recommendation to clients.
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 Conducting thorough research on investment products, assets classes and investment opportunities
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 </ul>
 
 Compliance and Risk Management
 
 <ul>
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 Ensuring compliance with regulatory requirements and internal policies to mitigate potential risks.
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 Conducting due diligence on clients&rsquo; accounts and investment opportunities to evaluate risks and ensure suitability
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 </ul>
 
 Financial KPIs
 
 <ul>
 <li>
 Grow customer base by attracting new customers
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 Grow AUMs including investments, deposits and other financial products
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 Maintain positive net new money (NNM) by attracting fresh funds either from existing or new clients
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 Responsible for generating revenue for the bank through various products and services offered to clients. Including but not limited to investment fees, transactional activities fees etc&hellip;
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 Effectively manage clients&rsquo; portfolio profitability by maximizing profitability and being cost effective
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 Achieving revenue targets including revenue growth, AUMs growth, and profitability including number and value of investment products
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 Increase Cross selling and product penetration by deeply understanding clients&rsquo; financial needs and offer them suitable product and services
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 </ul>
 
 Team Collaboration
 
 <ul>
 <li>
 Collaborating with internal teams such as wealth advisors, investment advisors, product specialists and operations teams, to deliver holistic financial solutions and services to clients
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 </ul>
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 A bachelor degree or more (preferably MBA) in Finance, economics or a related field
 </li>
 <li>
 Certified Financial Planner or Certified Financial Analyst or Certified Investment Management Analyst
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 Solid and proven knowledge of Financial markets and investment instruments and trading strategies
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 Proven 7 years in branches preferably out of which 4-5 years&rsquo; experience in private banking or wealth management with focus on high net worth clients
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 Solid Financial analysis skills conducting quantitative and qualitative analysis and evaluating investment opportunities with experience in assessing risks and returns profiles of various investment options
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 </ul>
 
 
 Generic Skills:
 
 
 <ul>
 <li>
 Strong Sales skills to attract and retain clients
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 Build trusted relationships and tailor personalized investment advice based on client&rsquo;s individual needs and objectives
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 </ul>
</div>

Private Banking Advisor

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB gold products and acting as an advisor to mass affluent customers.
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 Managing a portfolio of gold banking customers and offering full range of wealth management services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
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 Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
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 Focusing exclusively on priority banking clients( deposits / Assets ).
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 Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers.
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 Visiting potential clients for liabilities / Assets products and preparing presentations for potential clients to present ADIB priority products to enhance sales.
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 Enhancing existing customer&rsquo;s relationship and their needs to be reflected into each customer&rsquo;s plan.
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 Achieving a monthly deposits/ Assets target in addition to an aggressive Upgrade target
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 Responsible for the growth, product management, &amp; profitability of ADIBPriority Proposition across the ADIB Bank Egypt .
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 Deliver world class customer service practices and ensure adherence to ADIB Service standards
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 Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.
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 Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling &amp; covering all customers&rsquo; requests/ inquiries to deliver services excellency
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 Maintain sales performance statistics for management information usage.
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 Building the business, deepening relationships and effectively executing the sales process.
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 Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
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 Maintain a superior customer service experience including pre-empting issues and proactive servicing.
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 Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
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 Follow up with others, departments, pipeline credit/ operations dept. on pending cases.
 </li>
 <li>
 Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.
 </li>
 </ul>
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 University/Collage Degree.
 </li>
 <li>
 6 years of customer service experience only financial sector front line
 </li>
 <li>
 7years of customer service experience either in real estate or financial sector front line &ldquo; Bancasurrance &amp; Stock market)
 </li>
 </ul>
 
 
 
 Required Knowledge:
 
 
 
 <ul>
 <li>
 Relationship management experience in handling wealth customers.
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 <li>
 Personal bankers / Customer Service Reps having the talent to deal with high end customers.
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 Account Mangers in companies, hotels etc.. that offer luxurious products/services.
 </li>
 <li>
 Investment associating in private equity companies.
 </li>
 </ul>
 
 
 
 Generic Skills:
 
 
 
 <ul>
 <li>
 Preferably be certified from investment institute or equivalent third party recognized institution for selling investment
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 <li>
 Managing an existing portfolio of affluent customers
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 <li>
 Strong knowledge of Investments Products.
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 Strong Selling skills
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 Target oriented
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 Strong Relationship management skills
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 Customer focus skills
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 </ul>
</div>

Diamond Relationship Manager

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Establish, build and maintain long term business relationship with target affluent retail customers.
 </li>
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 Responsible to grow sales, market share and effectively execute bank @ work strategy, plans and initiatives.
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 Interface closely with the corporate bank to acquire and penetrate existing corporate relations.
 </li>
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 Manage key relationships at the most senior level to ensure penetration and deepening of cross sell opportunities with these organizations through the execution of an effective sales process.
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 <li>
 Performing professional sales presentations to the organization most senior level using an effective sales pitch.
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 <li>
 Provide personalized service.
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 <li>
 Satisfy B@W clients on-going financial planning needs identified by self or Account Executive through the sale of appropriate products and services
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 Establish and develop sales opportunities to meet the client&rsquo;s needs, introducing and working in conjunction with B@W segment specialists
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 Manage the client ( companies &amp; individual ) portfolio, making proactive contact on a regular basis and meeting clients at their convenience
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 Generate leads and sales by building effective working relationships with branches, Corporate Sector etc.
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 Generate referred business by encouraging existing clients to make recommendations.
 </li>
 <li>
 Ensure that targeted level of business results (i.e. income, costs, client satisfaction and client recruitment) for jobholder&rsquo;s own portfolio are maintained
 </li>
 <li>
 Adhere to standards, legal and regulatory, in accordance with the ADIB guidelines and Head of sector instructions.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 University/College Degree.
 </li>
 <li>
 8-10 Years of experience out of which 4 of them with a sales background in a multinational or regional bank.
 </li>
 <li>
 6-8 Years of experience out of which 4 of them with a sales background in a multinational or regional bank.
 </li>
 </ul>
 
 
 
 
 
 
 Generic Skills:
 
 
 
 <ul>
 <li>
 Experience of managing sales team is an addition.
 </li>
 <li>
 Maintain an up to date knowledge of competitor and market activity in local cluster.
 </li>
 <li>
 In &ndash; depth understanding of the full range of products, Small Business Services and an overview of Corporate.
 </li>
 <li>
 An understanding of technical support system.
 </li>
 <li>
 Good understanding of Risk Policy.
 </li>
 <li>
 Detailed understanding of ADIB Retail Strategy, operating structure and interface with other functions
 </li>
 <li>
 People Management.
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 <li>
 Communication and Presentation
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 <li>
 Commercial Awareness.
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 <li>
 Management of performance.
 </li>
 <li>
 Mobility is a key aspect of the role. The jobholder will operate at the most convenient location for his/her portfolio.
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 <li>
 Working in the business of long term client relationships, in the interest of good customer service.
 </li>
 </ul>
</div>

Corporate Sales Manager

Join Abu Dhabi Islamic Bank - Egypt and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.