Qureos Mentor

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 <ul>
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 Assist in defining and assessing business needs
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 Assist in designing new products / programs to support the bank's strategic direction of market penetration and acquisition
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 Assist in defining business strategies and plans for new and existing products/ programs; creating a blueprint of the product / program (proposal, policies, procedures, business case, etc.)
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 Assist in producing material, handling technology integration and testing procedural documentation, marketing and promotional material, etc.
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 Assist in supporting product / program: after launch managing and fine-tuning program/ product to exceed expectations
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 Assist in identifying process improvement opportunities to recommend changes to products or services / features to fulfill and suit customer needs and preferences, and in accordance with business requirements and in reaction to a new legislation, Central Bank regulations, and market requirements
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 Assist in enhancing existing products / programs by maintaining contacts / liaison with different departments / units to contribute to fine-tuning;
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 Operational procedures, in liaison with Customer Operation Department and Call Center
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 Product features / functions in liaison with Product Manager
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 Analise data, market share to identify, acquire and retain new customers
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 Conduct market intelligence, identify and analyses market opportunities, understand market opportunities, understand market dynamics, stay abreast of competitors' product offering and activities
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 Assist in monitoring reported product sales, customer feedback/ complaints and the recommendations given by the department team
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 Assist in performing product demos to delivery channels
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 Assist in ensuring staff awareness and adherence to the bank&rsquo;s code of conduct, internal related policies and procedures, CBE regulations, Banking law and secrecy law.
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 </ul>
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 University/College Degree.
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 8+ Years of experience preferably in multinational/banking background.
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 </ul>
 
 
 
 Generic Skills
 
 
 
 <ul>
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 Job specific Skills: Good communication &amp; negotiation skills, proactive, results driven, innovative.
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 Excellent command of English language.
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 Computer Skills of PC, Word, &amp; Excel.
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 </ul>
 
 
</div>

Liabilities Product Manager

<div>
 
 
 
 Strategic objectives:
 
 
 
 
 Support Information security strategic program milestones
 
 
 
 
 
 
 
 Functional Objective:
 
 
 
 
 
 Information Security Program
 
 
 
 Technical implementation of the Information security program and set actionable plan with IT.
 
 
 Establish reporting communications that support Information Security IT threat Intelligence activities
 
 
 Ensure implementation of necessary information security policies, standards, procedures and guidelines.
 
 
 
 
 
 
 Threat Intelligence
 
 
 
 Responsible for implementing of threat Intelligence program in parallel with threat vulnerability management program.
 
 
 Follow the procedures to align with cyber security incident handling program.
 
 
 Work closely with SOC to provide all needed information for proactive monitoring.
 
 
 Maintain a current understanding the threat landscape for the Banking industry and closely aligned with head of Incident handling to provide security operation centre with up to date of Indication of compromise.
 
 
 Maintaining the supported technologies and follow the processes for proactive actions against Zero Day Attacks and persistence threats.
 
 
 Responsible for determining enterprise Information security standards, ensuring bank is regulatory compliant with the rules for relevant bodies, enforce adherence to security practices.
 
 
 
 
 
 
 Risk Identification, classification ,assessment and evaluation
 
 
 
 Monitor information Security assessment to determine whether information systems are protected, and controlled. Collect information and review documentation to ensure that risks are identified and evaluated.
 
 
 Responsible for evaluate controls for information systems ( all IT systems) during the requirements, acquisition, development and testing phases for compliance with the Information Security policies, standards, procedures and applicable external requirements ,ensure Information security risks are addressed which could lead to organization financial and reputation loss.
 
 
 Evaluate the design, implementation and monitoring of system and logical security controls to verify the confidentiality, integrity and availability of information, this to ensure overall Information Security that could lead to organization financial and reputation loss if data is breached.
 
 
 Maintain and Monitor the risk register to ensure that all identified risks highlighted with related accountability, Monitor existing risk to ensure that changes are identified and managed appropriately.
 
 
 Maintain the risk scenarios to estimate likelihood and impact of significant risks to the Information systems, Correlate identified risks to relevant business processes to assist in identifying risk ownership.
 
 
 Analyse risks, incidents and interdependencies to determine their impact on IT Systems and relative business objectives.
 
 
 Review IT Security Standards and Baselines
 
 
 Enable the measurement of IT Information security processes.
 
 
 Monitor the information systems (IT systems) control design and implementation processes against Information Security baselines and standards to ensure it is implemented effectively and within time.
 
 
 
 
 
 
 Risk and Control Monitoring
 
 
 
 Review and monitor key risk indicators (KRIs) to monitor and communicate their status to relevant stakeholders
 
 
 Identify the gap between current and desired risk levels to manage risk ,evaluate information security controls to determine whether they are appropriately and effectively mitigating the risk to defined acceptable level
 
 
 Monitor and Communicate key risk indicators (KRIs) and Management activities to assist relevant stakeholders in their decision-making Process
 
 
 Identify and report on risk including compliance to initiate corrective action and meet business regulatory requirements
 
 
 Ensure that risk assessments, vulnerability assessments and threat analysis are conducted periodically and consistently to identify risk to the organization&rsquo;s information.
 
 
 
 
 
 
 Information Security Risk Response
 
 
 
 Share the responsibility to Identify and evaluate Risk Response Options and provide IT managers with information to enable risk response decisions
 
 
 Apply Risk criteria to assist in the development of the risk profile for management approvals
 
 
 Assist in the development of business cases supporting the investment plan to ensure risk responses are aligned with identified business objectives
 
</div>

Cyber Threat Intelligence Analyst/ Senior Analyst

<div>
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute purchase or selling order after reviewing received data regarding customer info, currency of transaction and quantity.
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 Ensure that the customer&rsquo;s account is sufficient for the execution of any selling or purchasing transaction and check the signature verification on the screen of Miser El Makasa.
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 Receive transfer requests and match them with both the securities and customer signatures in order to enhance the level of authentication and prevent any kind of fraud.
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 Record any transfer requests on the on the screen of Miser El Makasa after checking whether the account exists or not as well as if there are fees that must be deducted from the account.
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 Notify customers of the completion of the transfer process and make the necessary accounting entries.
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 Carry out all the related activities to exchanging securities between two companies, either one or two of them are listed on the stock exchange, including freezing collateralized securities, removing any freezes when needed and the reactivation of any related accounts.
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 Deposit and keep securities in the central depository system.
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 Print deposit orders including dates and any further required details about the depositing process for archiving.
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 Execute brokerage agreements and execute any activities related to keeping securities (shares/bonds).
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 Carry out securities account consolidation of customers.
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 Validate all the deals booked by the Treasury Front Office based on policies, guidelines &amp; Bank processes.
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 Follow up collecting coupons and credit them to customer A/Cs.
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 Collect dividends for the clients and the bank.
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 Deliver any documents or securities to the customers upon request.
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 Take part in preparing periodical reports on investment funds.
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 Save customer requests, contracts with individuals and corporates, daily documents, selling, transfers &amp; purchase letters, Sukuk and Miser El Makasa letters in a safe and proper place.
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 Execute UAT testing and review the results to ensure correct implementation.
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 Investigate to solve received complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
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 </ul>
 
 And any other assigned Tasks.
 
 
 
 
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree
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 </ul>
 
 
 
 
 
 
 Minimum Experience:
 
 
 
 <ul>
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 Min 2 years of relevant experience
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 </ul>
 
 
 
 
 
 
 Job-Specific Knowledge &amp; Skills:
 
 
 
 <ul>
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 Presentation skills
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 Previous experience in same position is preferred
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 Very good command of MS Word &amp; MS Excel.
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 </ul>
 
 
</div>

Custody Operations Officer/ Senior Officer

<div>
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute the implementation of Credit Approval terms, conditions &amp; limits:
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 Review the transactional documents (withdrawal requests, invoices, purchase and supply orders, contracts and export documents) and scanning them to be saved.
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 Verify the documents of indirect facilities received from branches including proper signature verification and the branch stamp.
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 Book the contracts on system starting from specifying the kind of product till the disbursement.
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 Inform branch and business &ldquo;concerned parties&rdquo; when the credit facility amount is disbursed.
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 Communicate with Credit Control to request sublimit up-dates (increase or decrease) according to the Head instructions.
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 Execute renew /reduce or change the pledged collateral and ensure that the form is valid according to branch change request.
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 Communicate with business and risk as per Head instructions to rectify with clients the discrepancies found in the documents or to set limit approvals.
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 Execute syndication finance through reviewing contract details (participation amount &ndash; profit rate, payment mechanism &ndash; grace &amp; availability periods &ndash; tenor &amp; related drawdown&rsquo;s).
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 Calculate the profit related to each client for the purpose of ensuring that they are correct and free of errors.
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 Coordinate with remittance and treasury back office to process foreign transfers and products deals.
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 Respond to branch inquiries to ensure that all problems are solved and customer satisfaction is enhanced.
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 Prepare monthly reports for accrual profits reconciliation and accrued profit for corporate customers who granted direct facilities.
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 Execute UAT testing and review the results to ensure correct implementation.
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 Investigate to solve received complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
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 And any other assigned Tasks
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 </ul>
 
 
</div>

Corporate & SME's Credit Operations Officer/ Senior Officer

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
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 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
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 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
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 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
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 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
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 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
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 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
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 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
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 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
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 Officer: 0&ndash;2 years of experience in call center.
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 Senior Officer: 2&ndash;4 years of experience in call center.
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 </ul>
 
 
 Skills:
 
 
 <ul>
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 Excellent communication skills.
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 Excellent problem-solving and decision-making skills.
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 Excellent organizational and time-management skills.
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 </ul>
 
 
 Technical Skills:
 
 
 <ul>
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 Good knowledge of call center software and systems.
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 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
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 </ul>
</div>

Call Center Agent (outsource)

<div>
 
 
 The key purpose of this role is to lead, design and manage the API's &amp; Integration services. This includes the application development as well as support services for these in-house developed applications. the key outcomes include:
 
 
 
 
 
 <ol>
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 Setup the governance, tools and procedures needed to run a reliable and secure software development capability within the bank&rsquo;s technology function. own the middle-ware layer and drive more in-house capability in the API space.
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 Play the role of the organization technical advisor for optimum technology selection and the right technology implementation approach to achieve the business goals with the lowest possible cost, minimum risks and long term investment protection.
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 Owns technical delivery for the projects related to the middle-ware layer as well as defining the strategic product roadmap for these systems and services to ensure they remain relevant and running on supported platforms. Ensuring projects are delivered within agreed Time, Cost and Quality metrics.
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 Operate the systems in scope with highest availability, performance 24/7 while achieving all targeted goals. Ensure application availability, patching, performance, 2nd level support (24x7) and daily related operations also directs daily operations of the support teams, manages key metrics, service delivery
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 </ol>
</div>

API's & Integration Manager

<div>
 
 To assist ARM, RM, and SRM in managing a portfolio with coverage of PS customers, collect documents, helps RMs to get approvals and finalize transactions.
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Presenting Scoring, call reports, and BIR.
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 Ensuring compliance and completion of documents in opening new accounts, submitting new cases to risk team, and renewing facilities.
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 Helping RMs and ARMs to close and prepare clients&rsquo; files and missing document.
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 Obtaining any approvals required following to close up.
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 Monitoring and following the approval process (starting from the approved CA the delivering the contracts to the clients and signing them till booking)
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 Handling all customers&rsquo; requests, and coordinates between business and all support units.
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 Monitoring and controlling the account and facilities.
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 Frequently calling customers to enhance utilization.
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 Handle customer&rsquo;s routine inquiries regarding the Bank&rsquo;s standard tariff, deposit interest rates and general exchange rate information.
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 Handling daily account transaction and all operations
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 Ensure that there are no suspicious transactions, no breaches, excesses, or past dues.
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 Assisting the team in attracting new customers to increase the team&rsquo;s portfolio.
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 Follow up with all departments to close all gaps and finalizing any pending issues for clientmanner.
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 And any other assigned tasks.
 </li>
 </ul>
 
 
 QUALIFICATIONS:
 
 
 
 
 Academic and professional qualifications
 
 
 <ul>
 <li>
 University/College Degree
 </li>
 </ul>
 
 
 Experience and other requirements
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Strong organizational and project skills.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Should demonstrate high level of initiation.
 </li>
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 Strong PC and technical skills.
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 Analytical skills.
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 Knowledge of banking sector.
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 Willingness to learn.
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 </ul>
 
 
 Minimum Experience:
 
 
 
 Fresh Graduate till 2 years of experience is required.
 
</div>

Corporate Banking Anchor

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