Qureos Mentor

Abu Dhabi Islamic Bank - Egypt

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 Accountabilities:
 
 
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 Conducts visits to the branches to check service quality and customer satisfaction to ensure service excellence and raise customer experience.
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 Prepares monthly reports showing Service gaps and customer pain touch points across different bank channel.
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 Increases Branch Staff Awareness on Basic service standards and default manners.
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 Reports any look and feel negative feedbacks through customer&rsquo;s interviews to concerned parties e.g. premises, general admin, Branch Quality Managers.
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 Performs mystery shopping exercise on branches, Call Center and Direct Sales Unit on frequent basis.
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 Initiates and suggests new service enhancement ideas.
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 Reviews all Banks&rsquo; customer related procedures and ensure Customer Centric approach is being followed
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 Reviews Service Quality Controls on pre-set standards and aiming at customer satisfaction
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 And any other assigned tasks.
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 Minimum Qualifications:
 
 
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 University/College Degree in Finance, Economics OR any relevant discipline
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 Experience: Officer 2+ Years of operations / Customer service
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 Job specific Skills:
 
 
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 Customer Service Skills
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 Awareness of bank&rsquo;s product and different bank channels procedures.
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 Team work skills
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 Good Analytical &amp; judgment skills
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 Generic Skills
 
 
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 Good communication and interpersonal skills
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 Excellent command of English language.
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 Strong computer skills
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Customer Insights Officer

Join Abu Dhabi Islamic Bank - Egypt and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abu Dhabi Islamic Bank - Egypt

About Company

Customer Insights Officer