Qureos Mentor

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB gold products and acting as an advisor to mass affluent customers.
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 Managing a portfolio of gold banking customers and offering full range of wealth management services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
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 Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
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 <li>
 Focusing exclusively on priority banking clients( deposits / Assets ).
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 <li>
 Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers.
 </li>
 <li>
 Visiting potential clients for liabilities / Assets products and preparing presentations for potential clients to present ADIB priority products to enhance sales.
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 <li>
 Enhancing existing customer&rsquo;s relationship and their needs to be reflected into each customer&rsquo;s plan.
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 <li>
 Achieving a monthly deposits/ Assets target in addition to an aggressive Upgrade target
 </li>
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 Responsible for the growth, product management, &amp; profitability of ADIB Priority Proposition across the ADIB Bank Egypt .
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 Deliver world class customer service practices and ensure adherence to ADIB Service standards
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 <li>
 Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.
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 Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling &amp; covering all customers&rsquo; requests/ inquiries to deliver services excellency
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 <li>
 Maintain sales performance statistics for management information usage.
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 Building the business, deepening relationships and effectively executing the sales process.
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 Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
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 <li>
 Maintain a superior customer service experience including pre-empting issues and proactive servicing.
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 <li>
 Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
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 <li>
 Follow up with others, departments, pipeline credit/ operations dept. on pending cases.
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 Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.
 </li>
 </ul>
 
 
 QUALIFICATIONS
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 University/Collage Degree.
 </li>
 <li>
 6 years of customer service experience only financial sector front line
 </li>
 <li>
 7years of customer service experience either in real estate or financial sector front line &ldquo; Bancasurrance &amp; Stock market)
 </li>
 </ul>
 
 
 
 Required Knowledge:
 
 
 
 <ul>
 <li>
 Relationship management experience in handling wealth customers.
 </li>
 <li>
 Personal bankers / Customer Service Reps having the talent to deal with high end customers.
 </li>
 <li>
 Account Mangers in companies, hotels etc.. that offer luxurious products/services.
 </li>
 <li>
 Investment associating in private equity companies.
 </li>
 </ul>
 
 
 
 Generic Skills:
 
 
 
 <ul>
 <li>
 Preferably be certified from investment institute or equivalent third party recognized institution for selling investment
 </li>
 <li>
 Managing an existing portfolio of affluent customers
 </li>
 <li>
 Strong knowledge of Investments Products.
 </li>
 <li>
 Strong Selling skills
 </li>
 <li>
 Target oriented
 </li>
 <li>
 Strong Relationship management skills
 </li>
 <li>
 Customer focus skills
 </li>
 </ul>
</div>

Relationship Manager - Damietta Branch

<div>
 
 
 Accountabilities
 
 
 
 &bull; Provide the surrounding and atmosphere that is conducive to productivity and Implement the staff workflow to maximize efficiency and quality.
 
 
 &bull; Develop personal skills and capabilities through constant updates of new job related knowledge, techniques, methods &hellip;etc.
 
 
 &bull; Continuously monitor progress in terms of the status of the plan and the budget and report back to project stakeholders.
 
 
 &bull; Co-ordinate the activities of ADIB staff, consultants and sub-contractors to ensure efficient projects implementation.
 
 
 &bull; Liaise with the heads of various functions under Business Services (Projects &amp; Engineering, Premises, Procurement and the Head of Contracts and Tenders), as applicable as part of the day to day performance of his duties.
 
 
 &bull; Follow up on the preliminary design stage and finalize the scope of works and design in co-ordination with the consultants, contractors &amp; sub-contractors.
 
 
 &bull; Assist technical office in the review of project design documents prepared by consultants and sub-contractors and ensure they meet ADIB regulatory standards
 
 
 &bull; Assist technical office in the selection of tenders, consultant, contractors and suppliers with the Head of Group Special Projects, Head of (CEO) Contract and Tenders and Head of Contracts (project) within the delegated authority.
 
 
 &bull; Prepare the schedule of project and work program to be executed as per the budget.
 
 
 &bull; Follow-up issuing the letter of awards to the contractors and follow-up issuing the order for the stock controller to get the required materials that are supplied by ADIB for each project from the warehouse.
 
 
 &bull; Anticipate and identify deviations from a plan or schedule ahead and inform the project stakeholders.
 
 
 &bull; Identify, log, analyses and monitor potential and actual issues and risks and take corrective action within the delegated authority and review and escalate more serious issues and risks that might impact on scope, schedule, quality and cost.
 
 
 &bull; Monitor the needed resources (manpower, equipment, plant, material/ machinery, etc.) to direct and monitor the project operations, manage and control the project budget, review and approve cost reports and monitor progress with support from Project as well as involved parties.
 
 
 &bull; Coordinate with concerned sub contractor&rsquo;s management to ensure that project specifications and requirements are understood and that project design documentation meets such requirements.
 
 
 &bull; Develop personal skills and capabilities through constant updates of new job related knowledge, techniques, methods &hellip;etc.
 
 
 &bull; Ensure staff awareness and adherence to the SOP&rsquo;s policies, bank Code of Conduct, appearance, safety instructions, etc
 
 
 &bull; Secure and manage bank assets under bank regulation.
 
 
 &bull; Previewing the projects in coordination with the Maintenance Dept. till the warranty expires.
 
 
 &bull; Review through a check list - in commissioning phase- all the items/deliverables of the project and make sure it complies with the standards and the specifications and determine any deviation off the specifications
 
 
 And any other assigned Tasks
 
</div>

Project Engineer/ Senior Engineer - Facility Management Engineer/ Senior Engineer

<div>
 <ol>
 <li>
 KEY ACCOUNTABILITIES
 </li>
 </ol>
 <ul>
 <li>
 Targeting New Payroll Companies and proceed with contracts &amp; Accounts singing and ensure they comply with the ADIB&rsquo;s regulations and procedures.
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 <li>
 Maintain contact with key potential clients &amp; to have visits to these customers on quarterly basis.
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 <li>
 Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
 </li>
 <li>
 Propose Payroll full benefits to achieve new payroll contracts &amp; sales of ADIB's Assets and Cards products and services.
 </li>
 <li>
 Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
 </li>
 <li>
 increase assets and cards penetration ratios on companies&rsquo; portfolios in line with sales plans and budgets.
 </li>
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 Will be the company focal point &ldquo;Account manager &ldquo;at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
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 Handle issues raised by companies as part of relationship management.
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 Answer queries about ADIB`s products &amp; services and provide client reassurance &amp; consultations.
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 Provide the relevant Corporate Sales Manager &amp; Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor&rsquo;s activities for possible enhancements.
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 Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
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 <li>
 Provide proper software to new payroll companies&rsquo; responsible person and give professional training on the usage of this software.
 </li>
 <li>
 Follow up DCs production and delivery.
 </li>
 <li>
 Interface with risk to finalize all assets and cards pending TIAs
 </li>
 <li>
 Interface with AMC to handle payroll operations (upload signatures, files review, etc&hellip;) and manage remote payroll signing with branches.
 </li>
 <li>
 Interface with risk team to finalize accounts coding.
 </li>
 </ul>
 
 Minimum Qualifications:
 
 
 
 
 
 &middot; Payroll Sales Officer 1 Year Experience preferably sales background
 
 
 &middot; Payroll Sales Senior Officer 2 years preferably sales background
 
 
 
 
 
 Job Specific Skills
 
 <ul>
 <li>
 Good knowledge of ADIB&rsquo;s Retail banking products and services
 </li>
 <li>
 Thorough knowledge of ADIB&rsquo;s Retail Operational Policies and procedures
 </li>
 <li>
 Fair knowledge of service standards
 </li>
 <li>
 Computer skills
 </li>
 <li>
 Ability to work in a team.
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good communication and relationship building skills
 </li>
 </ul>
 
 
 
 
 Generic Skills
 
 <ul>
 <li>
 Effective sales strategy planning &amp; achievement of targets.
 </li>
 <li>
 High communication skills.
 </li>
 <li>
 Presentation Skills.
 </li>
 <li>
 Good data capture &amp; good information provided for follow up.
 </li>
 <li>
 Good engagement with customers and potential customers.
 </li>
 <li>
 Bank Products, services &amp; operation knowledge
 </li>
 <li>
 Good command in English language spoken &amp; written
 </li>
 </ul>
 
 
</div>

Payroll Sales Officer

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Define configuration specifications and business analysis requirements.
 </li>
 <li>
 Perform quality assurance.
 </li>
 <li>
 Define reporting and alerting requirements.
 </li>
 <li>
 Own and develop relationship with partners, working with them to optimize and enhance our integration.
 </li>
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 Help design, document and maintain system processes.
 </li>
 <li>
 Report on common sources of technical issues or questions and make recommendations to product team.
 </li>
 <li>
 Communicate key insights and findings to product team.
 </li>
 <li>
 Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 7+ years of experience as a Business Analyst.
 </li>
 <li>
 A degree in IT / Computer Science.
 </li>
 <li>
 Having a good experience in Banking Systems (Banking Core Systems, ACH, Payroll, Payment Hub, Card Management Systems, etc).
 </li>
 <li>
 Proven experience in eliciting requirements and testing.
 </li>
 <li>
 Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools.
 </li>
 <li>
 Solid experience in writing SQL queries.
 </li>
 <li>
 Basic knowledge in generating process documentation.
 </li>
 <li>
 Strong written and verbal communication skills including technical writing skills.
 </li>
 </ul>
 
 
</div>

Information Technology Business Analyst

<div>
 
 
 Support
 
 
 <ul>
 <li>
 Act as a second level support for incidents that service Desk is unable to do so independently.
 </li>
 <li>
 Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the banking systems.
 </li>
 <li>
 Follow up delivery of incident/ problem solutions.
 </li>
 <li>
 Perform software research, testing, and recommendations when needed
 </li>
 <li>
 Handling Vendors, internal IT &amp; business communications effectively.
 </li>
 <li>
 This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
 </li>
 <li>
 Review Deployment plans for production changes.
 </li>
 <li>
 Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
 </li>
 <li>
 Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
 </li>
 <li>
 Report incident status on weekly basis to support manager.
 </li>
 <li>
 Perform handover activities with application development/implementation team(s) for any new application before installing into production.
 </li>
 <li>
 Plan and Perform periodic patching for all digital channels applications.
 </li>
 <li>
 Follow up with vendor to deliver fixes, change requests that are requested to resolve incidents/problems
 </li>
 <li>
 Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production
 </li>
 <li>
 Patching &ndash; ensure quality development of patches that are deployed to the production environment.
 </li>
 <li>
 Perform System upgrades, or lead vendor engagement to perform system upgrades.
 </li>
 <li>
 Supports a project delivery point of view &amp; Day to day issues support and align the business requirements.
 </li>
 <li>
 Handle system analysis &amp; design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
 </li>
 <li>
 As a team member, this role will also handle, internal IT &amp; business communications effectively.
 </li>
 </ul>
 
 And any other assigned tasks.
 
 
 
 
 
 
 
 
 
 Implementation
 
 
 <ul>
 <li>
 As a Subject Expert in the applications he will also play a significant role in projects as needed. This will include business analysis, scoping, alternatives validation, effort sizing, testing and post-implementation validation.
 </li>
 <li>
 Supports a project delivery point of view &amp; Day to day issues support and align the business requirements.
 </li>
 <li>
 Ensure quality of project technical deliverables including Scope of work, design document, implementation packages and deployment plans.
 </li>
 <li>
 Perform software research, testing, and recommendations when needed
 </li>
 <li>
 Handling Vendors, internal IT &amp; business communications effectively.
 </li>
 <li>
 Prepare Deployment plans for production changes.
 </li>
 <li>
 Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
 </li>
 <li>
 Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
 </li>
 <li>
 Perform handover activities with application support team(s) for any new application before installing into production.
 </li>
 <li>
 Follow up with vendor to deliver fixes, change requests that are requested to resolve issues raised during the project life cycle.
 </li>
 <li>
 Assess the changed raised from business if it can be done internally, and develop the change request when applicable.
 </li>
 <li>
 Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production.
 </li>
 <li>
 Review issues raised during testing phase and classify them accordingly.
 </li>
 <li>
 Communicate UAT issues to vendor, follow up till fixes are received. Upon fixes deployment, he should perform sanity check and inform UAT team to proceed with testing activities.
 </li>
 <li>
 Supports a project delivery point of view &amp; Day to day issues support and align the business requirements.
 </li>
 <li>
 Handle system analysis &amp; design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
 </li>
 <li>
 As a team member, this role will also handle, internal IT &amp; business communications effectively.
 </li>
 </ul>
 
 And any other assigned tasks.
 
</div>

IT Cards & Digital Channels Support Specialist/ Implementation Specialist

<div>
 
 
 
 Job Purpose:
 
 
 
 
 To constantly search for new business opportunities with available companies in the assigned area.
 
 
 To constantly boost business figures.
 
 
 To deliver exceptional Sales performance while maintaining quality customers portfolio.
 
 
 To deliver great customer service
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Achieve the monthly assigned targets.
 
 
 Establish strong relationship with reputable companies in the assigned area.
 
 
 Create new business opportunities.
 
 
 Follow up on coded companies to source more business.
 
 
 Escalate competitors&rsquo; footprints to the area sales manager.
 
 
 Be committed to achieving assigned sales targets.
 
 
 Report Progress to the Area Sales manager
 
 
 Communication and follow-up of all departments of the bank to finalize all auto / LME loans
 
 
 And any other assigned tasks
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Education: University/College Degree
 </li>
 </ul>
 
 
 
 Minimum Experience:
 
 
 
 
 0-4 Years of Experience
 
</div>

Direct Sales - Small Business Finance

Join Abu Dhabi Islamic Bank - Egypt and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.