Abrar Admin

AC Hotel Arlington National Landing

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 Opportunity: Guest Service Agent
 
 
 
 Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
 
 
 
 Your Growth Path
 
 
 
 Front Desk Supervisor or Sales Coordinator &ndash; Front Office Manager or Sales Manager
 
 
 
 Your Focus
 
 
 
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 Immediately greet guests and offer to assist with their needs.
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 Register and assign guests to hotel rooms.
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 Establish methods of payment and verify credit.
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 Make and confirm reservations.
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 Compute bills, collect payments, and make change for guests.
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 Transmit and receive messages, using telephones or the PMS system.
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 Respond to guest requests in a timely manner.
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 Receive and resolve guest complaints, elevating to supervisor if necessary.
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 Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
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 Perform bookkeeping activities, such as balancing accounts and conducting audits.
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 Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
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 Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
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 Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
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 Ensure overall guest satisfaction.
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 Perform other duties as requested by management.
 
 
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 Your Background and Skill
 
 
 
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 High School diploma or equivalent preferred.
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 Previous customer service experience or equivalent training required.
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 Knowledge of PMS systems preferred.
 
 
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 HHM Hotels Benefits And Perks
 
 
 
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 Competitive wages for full time and part time opportunities
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 Medical, Dental and Vision Health Insurance
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 Paid Time Off
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 401k Company Match
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 Daily Pay
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 Free Basic Life Insurance
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 24/7 access to TELUS Health, a confidential work-life resource.
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 Travel Discounts
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 Commuter Transit and Commuter Parking Benefits
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 Employee Assistance and Wellness Program
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 Educational/Professional Development
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 Referral Bonus Program
 
 
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 Work Environment and Context
 
 
 
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 Work schedule varies and may include working on holidays, weekends and alternate shifts.
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 Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
 
 
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 What We Believe
 
 
 
 People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
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Guest Service Agent

Join AC Hotel Arlington National Landing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AC Hotel Arlington National Landing

About Company

Guest Service Agent