Qureos Mentor

Acceldata

<div><div><div>As a Customer Success Manager, you&rsquo;ll guide your portfolio of clients toward success by building trusted partnerships, driving product adoption, and fostering long-term value. Your focus will be on creating impactful connections, ensuring retention, and helping customers get the most out of Acceldata.<br>
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<div>If you love solving challenges, delivering results, and seeing customers thrive, we want to hear from you!</div></div>
<div><div><h3 class="jobSectionHeader"><b>We&rsquo;re looking for someone who can:</b></h3><ul><li><ul><li>
Build &quot;trusted advisor&quot; relationships with customer management and technical teams to enhance Acceldata's reputation.</li><li>
Manage a portfolio of customers as their main point of contact, focusing on improving customer adoption to accelerate Time to Value (TTV).</li><li>
Identify opportunities for increased product usage and create Customer Success Plans with stakeholders.</li><li>
Provide support through office hours, share enablement materials, and introduce new features to customers.
</li><li>Proactively address renewal needs, monitor churn risks, and share best practices.
</li><li>Oversee escalations, coordinate renewal paperwork with Sales and Operations, and maintain regular communication with stakeholders.
</li><li>Conduct business reviews, gather customer feedback, measure satisfaction, and engage with executives to drive initiatives.
</li><li>Translate feedback into improvements and collaborate with Sales to identify growth opportunities for portfolio expansion.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What makes you the right fit for this position?</b></h3><ul><li><ul><li>
8+ years of experience in enterprise customer success, account management, post-sales engineering, architecture, and consulting.</li><li>
Data, Cloud and AI domain knowledge and experience working with customers to realise business value.</li><li>
Hands-on building of CS processes (adoption, churn reduction, risk management, renewals, expansions, etc.)</li><li>
Customer Success Platform experience (Totango, Gainsight, Churnzero, Catalyst).</li><li>
Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution, diplomacy, tact, and poise when working through customer issues and escalations.</li><li>
Excellent customer-facing skills and the ability to communicate effectively with executives and other stakeholders, both internally and externally.</li><li>
Individuals who excel in a high-paced environment working with cross-functional teams on multiple customer engagements, often concurrently.</li><li>
Good communication and analytical skills with the ability to mentor team members to achieve success.</li><li>
Experience with building customer relationships across organisations, from C-level to end-users.</li><li>
Ability to work across multiple time zones and cultures.</li><li>
Travel to Customer locations regularly.</li></ul></li></ul></div></div></div>

Senior Customer Success Manager - Acceldata Data Observability Cloud

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 At Acceldata, we are revolutionising data observability in how enterprises manage and observe data by offering comprehensive solutions tailored to each organisation's unique needs. Our platform integrates various technologies, enabling seamless data observability for modern enterprises.
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  About the Role:
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 We&rsquo;re hiring a software engineer to build and scale
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  the Acceldata Open Data Platform (ODP)
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 - an enterprise-grade, open-source, aligned platform that powers cloud, hybrid, and on-premises environments. You&rsquo;ll work on deep technology challenges, from distributed systems to observability, helping global customers modernise their platforms without lock-in.
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 This role offers the opportunity to build cutting-edge data solutions, influence the open-source ecosystem, and collaborate with industry experts. Your contributions will have a lasting impact on both the data platform and the broader open-source community.
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  What You&rsquo;ll Do
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   Build end-to-end observability: health, quality, lineage, cost, and anomaly detection for enterprise data stacks
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   4+ years of experience in software engineering, with at least 2-3 years actively contributing to open-source projects, ideally within the Apache ecosystem
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   Proficiency in programming languages such as Java, Python, Scala, or Go is preferred. Experience with distributed computing and high-performance applications is also highly desired
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   Work across diverse environments: Hadoop, Kubernetes, Snowflake, Databricks, and multi-cloud platforms
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  </li>
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  What We&rsquo;re Looking For
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   Ability to work in fast-moving, customer-facing environments where impact is direct and visible
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   Strong coding, debugging, and troubleshooting skills to resolve issues, enhance software applications, and ensure smooth deployment
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   Communicate effectively with senior leadership, presenting technical accomplishments and strategic insights
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   Strong ability to collaborate with internal teams, external contributors, and the broader open-source community
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  Why Join Us
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   Impact at scale: Work on critical systems for Fortune 500 companies
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   Open &amp; modern stack: No vendor lock-in, Apache-aligned innovation
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   Learning &amp; growth: Solve problems across performance, reliability, cost, and cloud adoption
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   Flexibility: Cloud, hybrid, and on-prem - ODP is designed for today&rsquo;s enterprise reality
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   Ownership: You&rsquo;ll have end-to-end responsibility, not ticket-taking
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Software Engineer - Open Data Platform (ODP)

Join Acceldata and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Acceldata

ABOUT_COMPANY

Senior Customer Success Manager - Acceldata Data Observability Cloud

Software Engineer - Open Data Platform (ODP)