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Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Responsibilities: As an LTS/AV/Technology Analyst, you will be responsible for providing assistance to the wider user group, assisting with the upkeep of laptops, and troubleshooting challenges. You will also be involved with AV systems, providing event support, assisting with deployments, and involvement with technology refreshes. Your day-to-day activities will include driving incident, issue and outage management, investigation and restoration. You are expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Advanced proficiency in IT Troubleshooting is required. Expert proficiency in Customer Technical Support, Intermediate proficiency in ServiceNow, Advanced proficiency in Microsoft Office Suite, Advanced proficiency in Apple macOS Management, and Advanced proficiency in Cross-Team Collaboration are recommended. You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems. What you will do: <ul> <li> Proactively identify and resolve customer issues to ensure high levels of customer satisfaction </li><li> Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems </li><li> Provide technical support and guidance to customers, ensuring timely and accurate resolution of their issues </li><li> Contribute to the development and improvement of IT support processes and procedures </li><li> Stay up-to-date with the latest technology trends and advancements in IT troubleshooting </li><li> Assist with AV setups including meeting and event support and troubleshooting </li><li> Provide support when required on the in office Solutions Bar overseeing walk up supports </li><li> Provide support for IT and AV related queries and troubleshooting </li><li> Drive incident and outage resolution and communication </li><li> Utilising tools including Service Now, ensuring SLAs are met </li><li> Assist with backend administration including asset tagging, auditing, and disposals </li><li> Maintain data retention practices </li></ul>

LTS/AV Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO RESPONSIBILITIES AND ACCOUNTABILITIES Operational Local Support Activities <ul> <li> Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. </li><li> Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. </li><li> Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required. </li><li> Produce regular incident reporting statistics, analysing trends and using information to identify problems or service improvements. </li><li> Perform PC upgrades using defined internal processes, including data backups and restore. </li><li> Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. </li><li> Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. </li><li> Act as the dedicated point of contact for selected premium support customers. </li><li> Support internal bespoke support environments where requested. </li><li> Regularly review processes, propose and implement improvements with necessary approvals to ensure processes remain relevant. </li><li> Assist Technology Support infrastructure team as on-site point of contact for remote hand support requirements. </li><li> Act as a technical resource for key technology projects when required. </li><li> Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. </li></ul> Technology Support, Maintenance & Management <ul> <li> Act as an AV Cyviz subject matter expert (SME) to ensure dynamic and innovative use of the Cyviz AV installations for business as usual and special events </li><li> Provide ongoing support of the Cyviz Megascreen installations and associated environments. </li><li> Create and maintain pre-event checklists for all AV enabled spaces. </li><li> Proactively test and make sure all systems are online and operational. </li><li> Set up and install additional equipment as required for the AV offering (video screens, video monitors, connecting wires and cables, sound speakers etc.) for events and functions. </li><li> Ensure equipment is installed and managed according to its designated layout. </li><li> Monitor speakers to ensure playback quality. </li><li> Test and resolve equipment issues. </li><li> Diagnose and correct media system problems. </li><li> Send in equipment for repairs as needed. </li><li> Clean audio and video equipment and store properly. </li><li> Ensure the safe transfer and shipment of equipment. </li><li> Maintain inventory of equipment. </li><li> Liaise with the wider UKI LTS team for asset management policies and disposals. </li><li> Have a basic understanding of the capital spend associated with AV technology, including Depreciation and Interest and asset write offs, working with the program and change function. </li><li> Maintain an active curiosity in AV technology (both present and upcoming) in order to advise and support with requests or queries around new technology </li></ul> Customer Relationship Management <ul> <li> Build effective relationships with customers, actively seeking out and responding to feedback in order to deliver a high level of customer service. </li><li> Assisting in the planning and delivery of customer education sessions to help promote the knowledge and use of AV technologies </li><li> Provide support for Events across the Ireland estate </li><li> Work closely with the wider LTS and Workplace teams ensuring effective relationships are built and maintained. </li><li> Work with customer representatives to capture requirements in order to develop knowledge of the client requirements and desired service levels. </li><li> Develop, document and implement resolutions for recurring incidents or problems. </li><li> Maintain a current knowledge and understanding of features, functionality and performance of existing and planned AV display technologies through independent research and by utilizing available vendor resources as appropriate. </li><li> Be knowledgeable of the wider AV conferencing offerings within the CIO suite of offerings (Skype for Business & Cisco Video Conferencing) as well as collaboration technologies to support meetings and events </li><li> A certain level of shift work and out of hours support for events, installations, changes is required </li></ul> Customer Service <ul> <li> Take ownership of operational day to day escalations and issues, successfully driving resolution, involving team supervisors and management where necessary, identifying and implementing improvements related to root cause problems. </li><li> Build good trust based relationships with key customers & customer groups. </li></ul> Networking and Relationship Management <ul> <li> Demonstrate a collaborative approach across our support teams both locally and globally through meetings and use of Skype, the Stream, Circles, shared repositories and the building of relationships. </li><li> Build and maintain effective working relationships with relevant global and local teams who provide the components of our overall service provision, including Workplace Solutions colleagues. </li></ul> Proactively share support best practice and known solutions to help the resolution of incidents and problems.&n

Senior LTS/AV Analyst

Skill required: Supply Chain - Supply Chain Execution 
Designation: Warehouse Operations Analyst 
Qualifications:Any Graduation
 
Years of Experience:3 to 5 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Order Management &bull; Create, validate, and maintain sales and purchase orders &bull; Ensure timely order processing and resolve order discrepancies &bull; Returns Management &bull; Process product returns and coordinate with stakeholders to minimize revenue leakage &bull; Track root causes and recommend corrective actions. &bull; Monitor shipment milestones end-to-end. &bull; Provide timely updates to internal teams and customers on delivery status. Distribution &amp; Logistics &bull; Manage distribution planning and shipment scheduling &bull; Optimize logistics to reduce cost and improve on-time delivery &bull; Monitor carrier performance and escalate exceptions. Master Data Management &bull; Create and maintain accurate master data for products, customers, and vendors &bull; Ensure data integrity across ERP and planning tools. 
What are we looking for? &bull;Order Management &bull;Logistics Analytics &bull;Written and verbal communication Qualifications &amp; Skills &bull; Bachelor&rsquo;s degree in Supply Chain, Logistics, or related field (Master&rsquo;s preferred). &bull; 3&ndash;5 years of experience in order management, logistics, or supply chain operations. &bull; Strong knowledge of ERP systems (SAP, Oracle, or similar). &bull; Analytical skills to identify bottlenecks and recommend improvements. &bull; Excellent communication and cross-functional collaboration skills Key Competencies and Qualifications &bull; Process-oriented with strong attention to detail. &bull; Ability to manage high transaction volumes under tight timelines. &bull; Problem-solving mindset with focus on continuous improvement. &bull; Proficiency in MS Excel and reporting tools
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Warehouse Operations Analyst

Skill required: Supply Chain - Supply Chain Execution 
Designation: Warehouse Operations Senior Analyst 
Qualifications:Any Graduation
 
Years of Experience:5 to 8 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Order Management &bull; Create, validate, and maintain sales and purchase orders &bull; Ensure timely order processing and resolve order discrepancies &bull; Returns Management &bull; Process product returns and coordinate with stakeholders to minimize revenue leakage &bull; Track root causes and recommend corrective actions. &bull; Monitor shipment milestones end-to-end. &bull; Provide timely updates to internal teams and customers on delivery status. Distribution &amp; Logistics &bull; Manage distribution planning and shipment scheduling &bull; Optimize logistics to reduce cost and improve on-time delivery &bull; Monitor carrier performance and escalate exceptions. Master Data Management &bull; Create and maintain accurate master data for products, customers, and vendors &bull; Ensure data integrity across ERP and planning tools. 
What are we looking for? &bull;Order Management &bull;Logistics Analytics &bull;Written and verbal communication Qualifications &amp; Skills &bull; Bachelor&rsquo;s degree in Supply Chain, Logistics, or related field (Master&rsquo;s preferred). &bull; 3&ndash;5 years of experience in order management, logistics, or supply chain operations. &bull; Strong knowledge of ERP systems (SAP, Oracle, or similar). &bull; Analytical skills to identify bottlenecks and recommend improvements. &bull; Excellent communication and cross-functional collaboration skills Key Competencies and Qualifications &bull; Process-oriented with strong attention to detail. &bull; Ability to manage high transaction volumes under tight timelines. &bull; Problem-solving mindset with focus on continuous improvement. &bull; Proficiency in MS Excel and reporting tools
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of increasingly complex problems &bull; Your day to day interactions are with peers within Accenture &bull; You are likely to have some interaction with clients and/or Accenture management &bull; You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments &bull; Decisions that are made by you impact your own work and may impact the work of others &bull; In this role you would be an individual contributor and/or oversee a small work effort and/or team &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Warehouse Operations Senior Analyst

Skill required: User-Generated Content Moderation - Content Moderation 
Designation: Trust &amp; Safety New Associate 
Qualifications:Any Graduation
 
Years of Experience:0 to 1 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture&rsquo;s well-being support program, designed specifically for the Trust &amp; Safety community, provides valuable skills to promote individual and collective well-being Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. 
What are we looking for? &bull; Review, classify and/or remove content according to client guidelines, using specific tools and channels &bull; Understand and remain updated on changing client policies and guidelines &bull; Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Strong coping, emotional resilience, and stress-management skills &bull; Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies &bull; Strong attention to detail &bull; Comfort synthesizing and analyzing information from multiple streams &bull; Strong critical thinking and decision-making skills &bull; Basic internet research skills &bull; Excellent comprehension, communication, and English language skills &bull; Deep familiarity and passion for the internet, internet platforms, E-Commerce and internet culture &bull; High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. &bull; Ability to work well individually and as part of a team. &bull; Ability to work differing rotations/shifts and non-standard work hours. &bull; Flexibility Be a team player and value cohesiveness. &bull; Be flexible to cater to changing business needs in a fast-paced environment. &bull; Be aware of social trends, political situations, current affairs etc. &bull; Analytical Thinking &ndash; to think and apply multiple rules thus deriving at best solution. &bull; Basic Excel/Google suite knowledge to navigate and update certain information
 
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your primary interaction is within your own team and your direct supervisor &bull; In this role you will be given detailed instructions on all tasks &bull; The decisions that you make impact your own work and are closely supervised &bull; You will be an individual contributor as a part of a team with a predetermined, narrow scope of work &bull; Please note that this role may require you to work in rotational shifts from Office Candidate should reside within Accenture transport boundary for the site
 
Any Graduation

Trust & Safety New Associate

Project Role : Test Automation Engineer 
Project Role Description : Use quality processes, automation tools, and methodologies to transform testing products and solutions. Run end-to-end quality engineering function with a focus on automation to improve control, accuracy and integrity.
 
Must have skills : API Testing 
Good to have skills : Selenium, Performance Testing Strategy, GitLab CI/CD 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As a Test Automation Engineer, you will engage in a dynamic environment where you will utilize quality processes and automation tools to enhance testing products and solutions. Your typical day will involve running end-to-end quality engineering functions, focusing on automation to improve control, accuracy, and integrity in the testing process. You will collaborate with team members to ensure that the highest standards of quality are maintained throughout the development lifecycle, contributing to the overall success of the projects you are involved in. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Develop and maintain automated test scripts to ensure comprehensive test coverage. - Collaborate with cross-functional teams to identify and resolve quality issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in API Testing. - Good To Have Skills: Experience with Performance Testing Strategy, Selenium, GitLab CI/CD. - Strong understanding of test automation frameworks and methodologies. - Experience with version control systems and continuous integration tools. - Ability to analyze and interpret complex requirements to design effective test cases. Additional Information: - The candidate should have minimum 3 years of experience in API Testing. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Test Automation Engineer

Project Role : Technology Platform Engineer 
Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
 
Must have skills : DevOps 
Good to have skills : NA 
Minimum 12 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As a Technology Platform Engineer, you will create production and non-production cloud environments using appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the creation and configuration of environments, ensuring that all processes are efficient and effective in supporting the development lifecycle. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor and evaluate team performance to ensure alignment with project goals. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in DevOps. - Experience with continuous integration and continuous deployment methodologies. - Strong understanding of cloud service providers and their offerings. - Familiarity with containerization technologies such as Docker and Kubernetes. - Ability to implement infrastructure as code using tools like Terraform or Ansible. Additional Information: - The candidate should have minimum 12 years of experience in DevOps. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Technology Platform Engineer

Join Accenture and explore 201   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.