Urwah Admin

Accor

<div><div>Company Description</div> 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS<div> 
Job Description</div> 
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.<ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul><div> 
Qualifications</div> 
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul><div> 
Additional Information</div> 
Senior CCS Manager &ndash; Your Team and Working Environment:
Join our skilled and service-oriented Sales &amp; Marketing team as a Senior CCS Manager, where precision, care, and pride in service delivery are the foundation of every task. In this essential role, you will lead and support the successful planning and execution of catering and conference services, ensuring each event reflects our brand&rsquo;s commitment to excellence.
We promote a respectful and supportive work culture based on collaboration, professionalism, and mutual trust. As a key contributor to the guest experience, your leadership and attention to detail will ensure every meeting, banquet, or event is delivered seamlessly, leaving a lasting impression on clients and guests alike.
Our Commitment to Diversity &amp; Inclusion:
We take pride in being an inclusive workplace that values and supports diverse talent. We believe that diversity enhances the quality of our work, inspires creativity, and strengthens our team.
In our Sales &amp; Marketing department, we welcome individuals from all backgrounds and empower them to grow, connect, and contribute with integrity and purpose.</div>

CCS Manager

<div><div>Company Description</div> 
Nomaris, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know - connecting people to the city, the culture and the moment.<div> 
Job Description</div> 
The Security Manager is responsible for developing and managing all security operations to ensure a safe and secure environment for guests, employees, and property. This role is critical during the pre-opening phase to establish security protocols, train the security team, and ensure full compliance with local laws and company standards. 
Key Responsibilities: 
Pre-Opening:
Develop and implement comprehensive security policies, procedures, and emergency response plans tailored to the property&rsquo;s needs and local regulations.
Recruit, train, and lead the security team, establishing a strong culture of vigilance and service.
Conduct security risk assessments and audits to identify vulnerabilities and mitigate risks prior to opening.
Collaborate with local law enforcement, emergency services, and regulatory bodies to ensure compliance and preparedness.
Oversee installation and testing of security systems including CCTV, access control, alarms, and communication equipment. 
Operational:
Manage daily security operations across the hotel premises including guest areas, back-of-house, and accommodations.
Monitor security personnel performance and conduct regular training sessions.
Investigate incidents, accidents, and breaches, preparing detailed reports and recommending corrective actions.
Maintain effective communication with all departments to support a secure working environment.
Ensure compliance with health and safety standards and legal requirements.
Coordinate crowd management and safety during events and peak occupancy periods. 
Team Leadership:
Lead, motivate, and develop the security team to maintain high levels of professionalism and responsiveness.
Conduct regular drills and training to enhance team readiness.
Manage scheduling, payroll, and administrative functions of the security department.
Additional Responsibilities:
Perform all other duties and tasks as assigned by the leadership team.
Prepare security reports and updates for management and corporate stakeholders.
Participate in internal and external audits related to security and safety.<div> 
Qualifications</div> 
<ul><li>
Bachelor&rsquo;s degree or diploma in Security Management, Law Enforcement, or related field preferred.</li><li>
Minimum 5 years&rsquo; experience in security management, preferably in luxury hospitality or similar environments.</li><li>
Strong knowledge of Egyptian security laws, regulations, and best practices.</li><li>
Excellent leadership, communication, and crisis management skills.</li><li>
Ability to work flexible hours including nights, weekends, and holidays.</li></ul><div> 
Additional Information</div> 
What&rsquo;s In It for You<ul><li>
Lots of opportunity to progress and switch it up as part of a global family of brands.</li><li>
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!</li><li>
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work</li><li>
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture</li></ul></div>

Security Manager

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a proactive Sales Manager, based in Istanbul, T&uuml;rkiye, to drive leisure sales for Swiss&ocirc;tel Living Bodrum. This role is responsible for increasing market presence in both domestic and international leisure segments, generating new business opportunities, and representing the property at key industry events. Regular travel to Bodrum is required. 
 
Key Responsibilities<ul><li>
Develop and maintain relationships with high-value leisure accounts in both domestic and international markets</li><li>
Identify, approach, and secure new business opportunities to increase market share</li><li>
Establish partnerships with luxury travel consortia and premium travel agencies</li><li>
Conduct regular sales calls, client visits, and networking activities in Istanbul and other key markets</li><li>
Represent the property at tourism fairs, travel shows, and luxury travel events</li><li>
Organize and host site inspections, familiarization trips, and special client events in Bodrum</li><li>
Work closely with the on-site Bodrum sales team to align strategies and ensure service excellence</li><li>
Monitor market trends and competitor activity to identify growth opportunities</li><li>
Maintain accurate records of sales activities and account performance in CRM systems</li><li>
Achieve assigned sales targets and contribute to overall revenue growth</li></ul> 

Qualifications 
<ul><li>
Minimum 3 years of sales experience in luxury hospitality, preferably within the leisure segment</li><li>
Strong existing network in local and/or international leisure markets</li><li>
Proven ability to proactively develop new business and close sales opportunities</li><li>
Professional level of English; additional languages are an advantage</li><li>
Strong communication, presentation, and negotiation skills</li><li>
Based in Istanbul with flexibility to travel regularly to Bodrum and other destinations</li><li>
Experience representing properties at international tourism fairs and industry events</li><li>
International work experience is highly preferred</li><li>
Bachelor&rsquo;s degree in Tourism, Business, or related field</li></ul></div>

Sales Manager - İstanbul Based

<div><div>Company Description</div> 
Founded in 2008 by Serge Trigano and his sons J&eacute;r&eacute;mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. 
 
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people. 
 
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. 
 
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 
- 
 
Our commitment to diversity and inclusion: 
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.<div> 
Job Description</div> 
Bring your passion for food, drinks, and connecting people to Mama Shelter Dubai! &#10024; 
Join our team as F&amp;B Sales Manager and help us make every event, every booking, and every dining experience unforgettable.
THE MISSION?
 Be Mama&rsquo;s Connector: Drive F&amp;B sales through building strong relationships with clients, partners, and guests. &#10024; 
 Spotlight on Opportunities: Identify and secure events, catering, and group bookings that showcase our bars, restaurants, and spaces. 
 Strategy + Execution: Develop sales strategies, track targets, and ensure goals are met while keeping the Mama vibe alive. 
 Guest-First Mindset: Anticipate what guests and partners need, delivering tailored experiences that exceed expectations. 
 Collaboration Rockstar: Work hand-in-hand with chefs, mixologists, marketing, and operations teams to bring big ideas to life. &zwj; 
 Market Pulse: Stay ahead of F&amp;B trends, competitor offerings, and market opportunities to keep Mama buzzing.
MADE FOR YOU? ONLY IF&hellip;<div>
 You thrive under pressure and love a fast-paced, dynamic environment. 
 You&rsquo;re proactive, results-driven, and love turning opportunities into successes. 
 Transparency is your style&mdash;you communicate clearly and make things happen. 
 You own both wins and learnings&mdash;you adapt, grow, and keep moving forward. 
<ul><li>You know the F&amp;B market inside out and are always looking for ways to innovate.</li></ul></div>
YOUR LITTLE EXTRAS:
 You&rsquo;re goal-oriented and always deliver on promises. 
 You&rsquo;re a collaborative team player but can take the lead when needed. 
 Your energy is contagious&mdash;you uplift everyone around you. 
 You connect easily&mdash;with guests, clients, and internal teams. 
 You love building lasting relationships and creating memorable experiences.<div> 
Qualifications</div> 
Bachelor&rsquo;s degree in Hospitality, Sales, Marketing, or a related field. 
&#65039; 3&ndash;5 years of experience in F&amp;B sales, hospitality, or lifestyle sectors. 
 Proven track record in sales, revenue growth, and client relationship management. 
 Passion for food &amp; beverage trends and ability to translate them into sales opportunities. 
&#65039; Excellent communication skills (English required; additional languages a plus). 
&#10024; Creativity, adaptability, and a strong eye for detail.<div> 
Additional Information</div> 
YOUR LITTLE EXTRAS:
You&rsquo;re goal-oriented and always deliver on promises. 
 You&rsquo;re a collaborative team player but can take the lead when needed. 
 Your energy is contagious&mdash;you uplift everyone around you. 
 You connect easily&mdash;with guests, clients, and internal teams. 
 You love building lasting relationships and creating memorable experiences.</div>

Sales Manager (Events, F&B and Groups)

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
<ul><li>
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.</li><li>
Establish parameters, quotes and negotiate prices and seal contracts.</li><li>
Participate in tradeshows, conventions and promotional events 
Maintain accounts, contact, activity and business details.</li><li>
Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports.</li><li>
Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue.</li></ul><div> 
Qualifications</div> 
Your experience and skills include: 
Relevant sales experience is an asset. 
Ability to focus attention on guest needs, remaining calm and courteous at all times. 
Excellent communication skills, both written and verbal required. 
Strong interpersonal and problem solving abilities.<div> 
Additional Information</div> 
Your team and working environment: 
Introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits</div>

Sales Manager

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
We are seeking an enthusiastic and motivated Sales Intern to join our dynamic team in Dubai, United Arab Emirates. This internship opportunity offers a hands-on learning experience in the exciting world of sales, allowing you to develop essential skills and gain valuable knowledge in the hospitality industry.<ul><li>
Assist the sales team in identifying and qualifying potential leads</li><li>
Assist in preparing contracts</li><li>
Support the development and maintenance of client relationships</li><li>
Help prepare sales presentations and proposals using Microsoft Office tools</li><li>
Shadow experienced sales professionals during client interactions</li><li>
Assist in updating and maintaining the customer relationship management (CRM) system</li><li>
Collaborate with team members on various sales-related projects and tasks</li><li>
Provide organized administrative support, submit attendances for the sales department as needed</li></ul> 

Qualifications 
<ul><li>
Currently pursuing a bachelor's degree in Business, Marketing, or a related field</li><li>
Strong communication skills, both verbal and written</li><li>
Basic understanding of sales techniques and customer service principles</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)</li><li>
Ability to work effectively in a team environment</li><li>
Strong attention to detail and organizational skills</li><li>
Enthusiasm for learning and developing new skills</li><li>
Customer-focused mindset with a professional demeanor</li><li>
Any previous experience in hospitality is advantageous</li></ul></div>

Sales Intern - 1 Year

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
<ul><li><ul><li><ul><li>
Answers the telephone and directs enquiries to proper person, and, if necessary, gives knowledgeable information of availability of room and function space of the hotel.</li><li>
Co-ordinates and follows up with internal departments.</li><li>
Composes letters on behalf of the Director of Sales.</li><li>
Ensures all correspondence is filed in a methodical systematic basis.</li><li>
Attends meetings, records and distributes the minutes and follows up on action items if requested by the Director of Sales.</li><li>
Maintains a database of contacts, which may be required by the Sales and Marketing team.</li><li>
Use a diary or to-do list for daily assignment/task.</li><li>
Ensure that trace file is checked and action(ed) on a daily basis.</li><li>
Handle telephones/calls as per the hotel standard and takes messages and priorities where necessary and inform the concern guest</li><li>
Ensures all outgoing correspondence is typed, proof read and distributed or sent to the highest possible standard.</li><li>
Prepares letters, memos and other correspondences on behalf of the Director of Sales.</li><li>
Sets up a filing system for all relevant and important correspondence or documents.</li><li>
Sets up a commercial database according to specific sources, updates and maintains the systems accurately</li><li>
Update guest database regularly.</li><li>
Implements a daily follow up system.</li><li>
Any other duties assigned by the Dept. Head.</li><li>
Thoroughly familiarizes oneself with the Hotel&rsquo;s emergency procedures and is in a state of preparedness for any emergency which may occur.</li><li>
Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Other duties as assigned.</li><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul></li></ul></li></ul> 

Qualifications 
high school degree 
Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Sales Agent (Emirati Talent)

Join Accor and explore 119   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.