Urwah Admin

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
<ul><li>
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>
Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>
Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>
Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>
Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>
Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>
Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization.</li><li>
Work in coordination with all departments and ensure the flow of necessary information.</li><li>
Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>
Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>
Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>
Walk agency representatives and potential guests around the facility.</li><li>
Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>
Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>
Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>
Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>
Support hotel sales. Is authorised to sell charged services.</li><li>
Take part in the Emergency Response Teams.</li><li>
Keep any items that guests lose in the facility or forget in their room when checking out.</li><li>
Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>
Respond to guest inquiry forms and all written suggestions, complaints etc.</li><li>
Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>
Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>
Take part in training programs and departmental internal communication meetings.</li><li>
Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><div> 
Qualifications</div><ul><li> 
Education: At least a high school diploma.</li><li>
Experience: At least 2 years of experience in the industry.</li><li>
Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>
Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>
Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.).</li><li>
Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><div> 
Additional Information</div> 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Relations Agent

<div>
 
 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 As the Sales and Marketing Director, you will be responsible for identifying new business opportunities, expanding our customer base, and maintaining strong relationships with key clients and stakeholders. You will oversee the creation and implementation of marketing campaigns, manage the marketing budget, and ensure effective resource allocation. Your leadership will be pivotal in mentoring and motivating the sales and marketing team, setting clear objectives, and fostering a collaborative and results-driven environment.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Engage in conservation efforts and help preserve wildlife.
 </li>
 <li>
 Enjoy sustainable adventures with exclusive rewards.
 </li>
 <li>
 Celebrate locality and heritage in a vibrant community.
 </li>
 <li>
 Advance your career with global development opportunities.
 </li>
 <li>
 Drive change through impactful social initiatives.
 </li>
 <li>
 Collaborate with a passionate, innovative team.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Sales Strategy and Execution: Develop and implement comprehensive sales strategies to achieve revenue targets, identify new business opportunities to expand the customer base, and maintain strong relationships with key clients and stakeholders. Additionally, monitor market trends and competitor activities to adjust strategies accordingly.
 </li>
 <li>
 Marketing and Branding: Oversee the creation and execution of marketing campaigns to promote the resort, enhance the brand's visibility and reputation through various channels, including social media, email marketing, and partnerships, and develop and manage the marketing budget, ensuring effective allocation of resources.
 </li>
 <li>
 Team Leadership: Lead and mentor the sales and marketing team, fostering a collaborative and results-driven environment, set clear objectives and performance metrics for the team, and conduct regular performance reviews while providing ongoing training and development.
 </li>
 <li>
 Customer Relationship Management: Ensure exceptional customer service and satisfaction at all touchpoints, implement and manage CRM systems to track customer interactions and feedback, and develop strategies to enhance guest loyalty and repeat business
 </li>
 <li>
 Event Management: Coordinate and oversee events, conferences, and promotions at the resort, and collaborate with other departments to ensure successful execution of events.
 </li>
 <li>
 Reporting and Analysis: Prepare regular reports on sales and marketing performance, including analysis of key metrics, present findings and recommendations to senior management, and use data-driven insights to refine strategies and improve outcomes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in marketing, Business Administration, or related field (master&rsquo;s preferred).
 </li>
 <li>
 Experience: Minimum 7 years in hospitality industry sales and marketing, with a demonstrated track record of achieving sales targets and driving revenue growth.
 </li>
 <li>
 Leadership: Strong leadership and team management skills, with experience in leading and motivating cross-functional teams.
 </li>
 <li>
 Communication: Excellent communication and interpersonal abilities, adept at building and maintaining relationships with key stakeholders.
 </li>
 <li>
 Technical Skills: Proficient in digital marketing strategies, CRM software, and analytics tools to optimize marketing campaigns and customer engagement.
 </li>
 <li>
 Strategic Thinking: Ability to think strategically and execute methodically, leveraging data-driven insights to refine strategies and enhance business outcomes.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
</div>

Director of Sales & Marketing

<div>
 
 Company Description
 
 
 
 Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 Housekeeper to ensure the highest standards of cleanliness and guest satisfaction throughout our property.
 
 
 <ul>
 <li>
 Assist in managing daily housekeeping operations, including staff scheduling and task allocation
 </li>
 <li>
 Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards
 </li>
 <li>
 Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests
 </li>
 <li>
 Oversee inventory management of cleaning supplies and linens
 </li>
 <li>
 Train and mentor housekeeping staff on proper cleaning techniques and customer service standards
 </li>
 <li>
 Implement and maintain health and safety protocols in line with local regulations and company policies
 </li>
 <li>
 Assist in developing and implementing strategies to improve operational efficiency and guest satisfaction
 </li>
 <li>
 Handle guest complaints and feedback professionally and efficiently
 </li>
 <li>
 Participate in budget planning and cost control measures for the housekeeping department
 </li>
 <li>
 Support the Executive Housekeeper in administrative tasks and reporting
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in housekeeping management, preferably in a luxury hotel or resort setting
 </li>
 <li>
 Strong organizational and leadership skills with the ability to manage and motivate a diverse team
 </li>
 <li>
 Excellent communication skills in English, both verbal and written
 </li>
 <li>
 Proficiency in hospitality management software and MS Office suite
 </li>
 <li>
 In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards
 </li>
 <li>
 Understanding of inventory management and cost control principles
 </li>
 <li>
 Familiarity with health and safety regulations in the hospitality industry
 </li>
 <li>
 Strong problem-solving skills and ability to make decisions under pressure
 </li>
 <li>
 Customer-focused mindset with a commitment to delivering exceptional guest experiences
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays
 </li>
 <li>
 Multilingual abilities
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 
</div>

Assistant Housekeeping Manager

<div>
 
 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 Hawar Resort by Mantis is seeking an experienced and dynamic Culinary Director to lead and oversee all culinary operations across the resort. The successful candidate will be responsible for maintaining the highest standards of food quality, consistency, innovation, guest satisfaction, and operational excellence across all dining venues. The Culinary Director will play a key role in menu development, talent management, cost control, and culinary innovation while ensuring that all food offerings align with the resort's luxury positioning and guest expectations.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
 </li>
 <li>
 Ignite your skills with our cutting-edge Academies for rapid professional growth.
 </li>
 <li>
 Cultivate your talents and watch your career flourish, locally and globally.
 </li>
 <li>
 Drive change through impactful Corporate Social Responsibility activities.
 </li>
 <li>
 Immerse yourself in a vibrant work environment with extraordinary colleagues.
 </li>
 <li>
 Join us on a direct path to success as we skyrocket to new heights!
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee all culinary operations across the resort, ensuring alignment with brand standards and operational excellence.
 </li>
 <li>
 Lead the development and execution of authentic Italian cuisine concepts, menus, and dining experiences.
 </li>
 <li>
 Ensure consistency and the highest standards in food quality, taste, presentation, and temperature across all kitchens.
 </li>
 <li>
 Drive innovation in menus, concepts, and food presentation to enhance guest experience and market positioning.
 </li>
 <li>
 Collaborate with Marketing and F&amp;B leadership to develop promotions, campaigns, and destination dining experiences.
 </li>
 <li>
 Maintain and improve kitchen operations to maximize profitability while ensuring high guest satisfaction.
 </li>
 <li>
 Ensure effective communication and alignment across all culinary teams.
 </li>
 <li>
 Monitor and manage stock levels, purchasing, receiving, and storage to meet company standards and control costs.
 </li>
 <li>
 Ensure all goods purchased comply with hotel specifications and quality standards.
 </li>
 <li>
 Lead and develop culinary teams through training, coaching, succession planning, and performance management.
 </li>
 <li>
 Ensure compliance with HACCP guidelines, hygiene standards, and food safety regulations.
 </li>
 <li>
 Promote best practices in kitchen operations, cleanliness, and grooming standards.
 </li>
 <li>
 Build strong cross-functional relationships with F&amp;B, Operations, Sales &amp; Marketing, and other departments.
 </li>
 <li>
 Identify opportunities for efficiency improvements, cost optimization, and operational excellence.
 </li>
 <li>
 Stay updated on culinary trends, particularly within Italian and Mediterranean cuisine, and implement relevant innovations.
 </li>
 <li>
 Lead by example, fostering a positive, engaged, and high-performing team culture.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in culinary arts, Hospitality Management, or a related field.
 </li>
 <li>
 Professional Culinary Certification from an accredited institution.
 </li>
 <li>
 Minimum 10 years of professional culinary experience, including at least 3 years in a senior culinary leadership role.
 </li>
 <li>
 Strong expertise in Italian cuisine, including menu development, authentic preparation methods, and modern Italian dining trends.
 </li>
 <li>
 Previous experience in luxury hotels, resorts, or high-end standalone restaurants.
 </li>
 <li>
 Proven track record in menu engineering, food cost control, and operational management.
 </li>
 <li>
 Experience managing large culinary teams in a high-volume environment.
 </li>
 <li>
 Strong understanding of international cuisines and dietary requirements.
 </li>
 <li>
 Excellent leadership, communication, coaching, and organizational skills.
 </li>
 <li>
 Knowledge of kitchen management systems, inventory controls, and purchasing procedures.
 </li>
 <li>
 Advanced knowledge of food safety standards and HACCP requirements.
 </li>
 <li>
 Ability to work effectively in a fast-paced, multicultural environment.
 </li>
 <li>
 Fluency in English; additional languages are an advantage.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Experience opening or repositioning Italian restaurants within luxury hospitality environments.
 </li>
 <li>
 Experience working in island resorts, destination resorts, or luxury lifestyle hospitality brands.
 </li>
 <li>
 Strong network within the international culinary community and awareness of emerging food trends.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
</div>

Culinary Director

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. 
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking an experienced and strategic Cluster Commercial Director to lead our commercial operations across the Red Sea region, based in Hurghada, Egypt. In this pivotal role, you will be responsible for driving commercial excellence, revenue growth, and operational performance across our cluster portfolio. The successful candidate will demonstrate exceptional leadership capabilities, commercial acumen, and a proven ability to deliver results in a dynamic, competitive market environment. &bull; Develop and implement comprehensive commercial strategies to drive revenue growth and market share expansion across the cluster &bull; Lead, mentor, and manage high-performing commercial teams, fostering a culture of excellence, accountability, and continuous improvement<ul><li>
Manage cluster P&amp;L responsibilities, including budgeting, forecasting, and financial performance monitoring to ensure profitability targets are achieved &bull; Identify and capitalise on commercial opportunities through market analysis, competitive intelligence, and strategic partnerships</li><li>
Build and maintain strong relationships with key stakeholders, including partners, suppliers, and internal leadership teams &bull; Oversee pricing strategies, revenue optimisation, and commercial negotiations to maximise profitability &bull; Monitor market trends, competitor activities, and customer behaviour to inform strategic decision-making</li><li>
Ensure alignment of commercial objectives with organisational goals and corporate standards &bull; Drive operational excellence and efficiency improvements across all commercial functions &bull; Conduct regular performance reviews and provide coaching to support team development and career progression</li></ul> 

Qualifications 
**Required Skills &amp; Experience:** &bull; Minimum 7 years of commercial or sales leadership experience, with at least 3 years in a cluster or multi-unit management capacity &bull; Proven expertise in P&amp;L management, financial forecasting, and budget administration &bull; Demonstrated success in developing and executing commercial strategies that deliver measurable revenue growth<ul><li>
Strong people management and team leadership capabilities with experience building and motivating high-performing teams &bull; Excellent negotiation and stakeholder management skills &bull; Strategic thinking with the ability to balance short-term objectives with long-term vision &bull; Strong analytical and problem-solving abilities with commercial acumen &bull; Proficiency in data analysis and performance metrics interpretation</li></ul>
**Desirable Skills &amp; Experience:**<ul><li>
Experience within the hospitality, tourism, or leisure sectors &bull; Knowledge of the Egyptian market dynamics and Red Sea region business landscape &bull; Exposure to international brand management or multi-national organisations &bull; Experience with digital transformation and technology-enabled commercial solutions &bull; Track record of successful team expansion and organisational development &bull; Familiarity with revenue management systems and commercial software platforms</li></ul></div>

Cluster Commercial Director - Red Sea

<div>Company Description 
Company Description
La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets&mdash;including two nightlife venues and outdoor seating areas&mdash;two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city&rsquo;s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>
Learning programs through our Academies designed to sharpen your skills</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li><li>
Career development opportunities with national and international promotion opportunities.</li></ul>
Why work for Accor?<ul><li>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</li></ul>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
<ul><li>
Lead and manage the Security Department and daily operations.</li><li>
Review security logbooks daily and escalate critical matters to senior management.</li><li>
Conduct investigations on guest incidents, accidents, and employee-related cases and submit reports within 48 hours.</li><li>
Control and monitor all property access including contractors, suppliers, visitors, and gate pass systems.</li><li>
Supervise CCTV operations and all security posts across the hotel.</li><li>
Ensure strict compliance with hotel safety and security procedures.</li><li>
Maintain confidential security records and departmental reports.</li><li>
Prepare monthly reports and operational updates for management.</li><li>
Ensure full emergency preparedness including fire safety, evacuation, and crisis response.</li><li>
Conduct regular fire drills and safety training programs for staff.</li><li>
Train security team members on emergency procedures, firefighting, life-saving techniques, and incident handling.</li><li>
Update and maintain emergency manuals and safety procedures in coordination with management.</li><li>
Attend management meetings in the absence of senior security leadership when required.</li><li>
Ensure smooth coordination with all hotel departments on safety matters.</li></ul> 

Qualifications 
<ul><li>
Proven experience as a Security Manager / Safety &amp; Security Head in a hotel or hospitality environment.</li><li>
Strong knowledge of fire safety, emergency response, and security operations.</li><li>
Excellent leadership, investigation, and reporting skills.</li><li>
Ability to train and manage a diverse team.</li><li>
Strong communication and crisis management abilities.</li><li>
High level of integrity, professionalism, and confidentiality.</li><li>
Relevant security/safety certifications will be an advantage.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS</div>

Safety & Security Manager

<div><div>Company Description</div> 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<div> 
Job Description</div> 
We are looking for a professional and customer-focused Telecommunications Agent to join our team in Sharm El-Sheikh, Egypt. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving telecommunications inquiries with efficiency and empathy. You will handle inbound and outbound calls, manage customer accounts, and ensure every interaction reflects our commitment to service excellence.<ul><li>
Answer incoming customer calls and respond to inquiries regarding telecommunications services, billing, technical issues, and account management</li><li>
Troubleshoot basic technical problems and provide clear, step-by-step guidance to customers</li><li>
Process customer requests including service activations, upgrades, cancellations, and account modifications</li><li>
Maintain accurate and detailed records of all customer interactions using CRM systems and ticketing platforms</li><li>
Identify customer needs and recommend appropriate telecommunications products and services</li><li>
Handle customer complaints with professionalism and work toward swift resolutions</li><li>
Escalate complex issues to specialized departments while keeping customers informed of progress</li><li>
Meet or exceed performance targets for call handling time, customer satisfaction ratings, and first-call resolution</li><li>
Collaborate with team members and other departments to ensure consistent service delivery</li><li>
Stay current with company policies, procedures, and telecommunications product offerings</li></ul><div> 
Qualifications</div> 
<ul><li>
Proven customer service experience, preferably in a call center or telecommunications environment</li><li>
Excellent verbal and written communication skills in English; Arabic language proficiency is preferred</li><li>
Strong interpersonal and active listening skills with the ability to remain calm under pressure</li><li>
Proficiency with CRM software, ticketing systems, and telecommunications platforms</li><li>
Ability to multitask and manage multiple customer interactions simultaneously</li><li>
Problem-solving mindset with attention to detail and accuracy</li><li>
Familiarity with telecommunications products, services, and basic network concepts (preferred)</li><li>
Ability to work flexible schedules, including evenings and weekends as needed</li><li>
Professional demeanor with a customer-first attitude and commitment to service excellence</li><li>
Typing proficiency and comfort with computer-based systems</li></ul></div>

Telecommunications Agent

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