Urwah Admin

Accor

<div>Company Description 
Where Culture, Care, and Art de Vivre Meet
At Sofitel New York, luxury is more than a standard&mdash;it&rsquo;s a feeling.
Sofitel New York is looking for a self-motivated, up and coming hospitality professional to join our dynamic sales and marketing team as a Marketing Coordinator. The Marketing Coordinator will support the Director of Sales and Marketing and Marketing Managers with all aspects related to the marketing process.
The ideal candidate is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced luxury hospitality environment.
What is in it for you:<ul><li>
Employee Discount Travel Program</li><li>
Employee Assistance Program (EAP)</li><li>
Extended healthcare plan coverage</li><li>
Opportunity to develop your talent and grow with the Company</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li></ul> 

Job Description 
Sofitel New York is looking for a self-motivated, up and coming hospitality professional to join our dynamic sales and marketing team as a Marketing Coordinator. The Marketing Coordinator will support the Director of Sales and Marketing and Marketing Manager with all aspects related to the marketing process by being on property. This not a remote or hybrid position.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>
Opportunity to develop your talent and grow within your property and across the world! Exposure to all ACCOR Hotels Worldwide, enabling you for limitless growth.</li><li>
Ability to make a difference in the local community through our Corporate Social Responsibility activities.</li><li>
Hourly Rate: $29.00 - 31.00</li></ul>
What you will be doing:
The Marketing Coordinator is responsible for assisting the Marketing Manager. Working as the primary liaison between the hotel and our group partners and planners, you will communicate professionally and respond via phone and emails in timely manner. Preparing VIP amenities, managing booking links, reservation changes and ensuring on time payment are key aspects of this position, along with greeting clients on site and ensuring overall success of their experience, along with the Sales Manager, is paramount. This position may also include supporting the Director of Sales and Marketing with general office administration, light marketing projects, vendor management, and preparation of purchase orders, corporate office requests and community partner communication, along with light support of the business travel team.
Creative &amp; Graphic Assets Development<ul><li>
Support the design, production, and execution of both digital and printed marketing collateral, including:<ul><li>
In-house brand materials, collateral, and property signage</li><li>
Video signage and property displays</li><li>
Promotional posters and flyers</li><li>
Food &amp; beverage menus</li><li>
Visual assets for special activations and property events</li></ul></li></ul>
Brand Standards Oversight: Ensure all printed and digital materials, guest communications, and property signage adhere strictly to brand guidelines and visual standards.
Social Media &amp; Content Coordination<ul><li>
Assist the external social media agency with content creation ideas, editorial planning, and prompt review of draft posts to ensure alignment with brand standards.</li><li>
Photo &amp; Video Shoots Logistics: Assist with on-site coordination for photoshoots and video productions across property outlets and rooms.</li></ul>
Influencer &amp; Partnership Management<ul><li>
Coordinate influencer stays managing itineraries, stays, and on-property logistics to maximize brand exposure.</li></ul>
Web &amp; Digital Platforms Maintenance<ul><li>
Assist with regular updates and content management across brand and group web platforms, ensuring information, offers, and visual assets are accurate and up to date.</li></ul> 

Qualifications 
Candidate must possess a minimum of one year of hotel experience, with luxury hotel background preferred in primary market. Experience with Microsoft Outlook and Excel required and additional experience in Delphi, Opera and Cvent preferred. The ideal candidate will have a passion for customer service, demonstrates an outgoing, spirited personality with exceptional written and verbal communication skills and a desire to meet and exceed expectations. Candidate must be organized and demonstrate team player attitude in assisting with additional projects or requests as needed.
Some schedule flexibility will be requested at high demand times, however this is a Monday &ndash; Friday position.
Front desk experience preferred.
Second language desirable. 
Additional Information 
Our Culture / Be ALL you are with ALL your Heart
At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.<ul><li>
Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.</li><li>
We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.</li><li>
All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.</li><li>
Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.</li><li>
We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.</li><li>
Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.</li></ul>
The hotel is unable to assist candidates in obtaining work authorization documents.
Visa Requirements: Must be legally eligible to work in the United States.</div>

Marketing Coordinator

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
SUMMARY AND GENERAL DUTIES:<ul><li>
She/he is in charge and responsible of the daily food production in her/his outlet and has to ensure top-quality products, as per the Hotel standard</li><li>
Has to make sure that standard recipes and plating guides are followed at all times in her/his outlet</li><li>
Provides the Sous Chef with daily market list for her/his outlet and controls personally all goods received, in order to guarantee the quality and quantity as to provide the Executive Chef with recipes and costing as per the requirement</li><li>
Assists and proposes to the Sous Chef and Executive Chef special Food Promotions, Events and other Food related activities for her/his outlet</li><li>
Assists the Executive Chef in developing new cuisine concepts.</li><li>
Ensures implementation and maintenance of standards of food quality, preparation and presentation.</li><li>
Assists in menu planning and costing.</li><li>
Ensures good physical upkeep, condition of equipment &amp; utensils in all the kitchens &amp; co-ordinates with Engineering department for repairs and maintenance.</li><li>
Ensures organization of work within all kitchen sections, including assignments, time schedules and vacation as per organizational standards.</li><li>
Ensures all the raw material received in the hotel for preparation is of high quality, as per organizational standards and product specifications.</li><li>
Interacts and communicates with Outlet Supervisors on daily basis and makes sure all food items sent to the Outlets is well explained.</li><li>
Recommends changes in systems and procedures to increase efficiency and improve service quality.</li><li>
Ensures prompt and accurate service by kitchen staff to all customers, to achieve a high level of customer satisfaction.</li><li>
Ensures all employees in the department adhere to the organizations rules and regulations.</li><li>
Recommends changes in the menus.</li><li>
Ensures availability of raw ingredients at all times, by proper planning, requisitioning and storage.</li><li>
Perform as per Operational Standards.</li><li>
Proper grooming at all times.</li><li>
Attend training classes as per schedule.</li><li>
Show fullest cooperation and respect within the team and other departments.</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul>
 Organization &amp; Set Up<ul><li>
After the set-up of buffets and before the arrival of the customers, and also during the service time, she/he must check the quantity and quality of the food items, as well as the presence of food-labels (name-tags) if required.</li><li>
Coordinates with his Sous Chefs to plan and conduct on job training constantly for her/his outlet kitchen.</li><li>
Attends the communication meetings of her/his Outlet, such as daily briefings.</li><li>
Checks with the Outlet Chef at the end of her/his shift that all equipment is properly working, clean, are in appropriate place and nothing is left around, which can be hazardous to others.</li><li>
At the end of the shift or the day, she/he has to communicate all necessary information to the Executive Chef &amp; reporting Sous Chefs to ensure a smooth running operation.</li><li>
Applies HACCP as per the Hotel Standard.</li><li>
Maintains excellent intradepartmental communication by means of log books and various other memoranda as specified by the Executive Chef.</li></ul>
 During the operations, in the restaurant &amp; in front of the guest<ul><li>
Helps and assists the guest to explain dishes and recommends food specialties and promotions if available.</li><li>
Makes sure buffets are refilled at all times and the quality of the products is as per our standard.</li><li>
Creates an atmosphere of tranquility amongst the brigade.</li><li>
Checks the standard and quality of food which leaves the kitchen.</li><li>
Reports received suggestions and/or comments from guest to the Executive Chef.\</li></ul>
 General / Miscellaneous<ul><li>
To be punctual on duty and ensure the same of your employees.</li><li>
Be well groomed to the standards laid down. Insist on the same standard for your employees.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in vocational hospitality</li><li>
Has 4-5 years experience in 4-5 star Hotel</li></ul> 

Additional Information 
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul></div>

Sous Chef - Pastry

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
**Responsibilities**
**Planning and Organisation:**<ul><li>
Demonstrate exemplary teamwork and collaboration during preventive maintenance operations and service works</li><li>
Foster a professional and focused working environment within the team</li><li>
Identify and recommend process improvements to enhance operational efficiency and service quality</li><li>
Mentor and develop staff members through knowledge and skills transfer</li><li>
Maintain comprehensive product knowledge of all hotel operations</li><li>
Adhere strictly to Operational Standards Manual (OSM) requirements and company values</li><li>
Maintain professional appearance and grooming standards at all times</li><li>
Participate in mandatory training programmes as scheduled</li><li>
Demonstrate consistent cooperation and respect across all departments</li><li>
Analyse operational challenges and develop effective solutions to ensure timely, high-quality task completion</li></ul>
**Operations:**<ul><li>
Operate and maintain boiler systems to supply and regulate steam or heat for buildings, marine vessels, and pneumatic tool operations</li><li>
Monitor and control gauges to regulate heat and steam output, ensuring optimal equipment functionality</li><li>
Conduct regular testing of samples using designated testing devices to verify compliance with specifications</li><li>
Obtain and transport samples from designated boiler locations to the testing laboratory</li><li>
Record all test results on specified documentation and report findings to management</li><li>
Identify, diagnose, and resolve equipment malfunctions through systematic monitoring and analysis</li><li>
Execute preventive maintenance protocols and troubleshoot operational issues</li><li>
Propose recommendations for equipment performance improvement and maintenance optimisation</li><li>
Operate all systems in compliance with health, safety, and environmental regulations to protect guests, employees, and the environment</li><li>
Adhere to all hotel environmental, health, and safety policies and procedures</li></ul>
**Administration:**<ul><li>
Maintain thorough familiarity with hotel emergency procedures and remain prepared for emergency response</li><li>
Ensure comprehensive knowledge of all relevant operational documentation and the Operational Standards Manual</li><li>
Comply with company values and OSM standards in all duties and responsibilities</li><li>
Analyse problems systematically and develop action plans to ensure efficient, quality-focused task execution</li></ul> 

Qualifications 
**Qualifications**
**Required:**<ul><li>
1 to 2 years' experience operating and maintaining boiler systems in a 5-star hotel or similar hospitality environment</li><li>
Proven knowledge of steam and heat regulation systems, including gauge monitoring and control</li><li>
Demonstrated understanding of health, safety, and environmental compliance regulations</li><li>
Ability to conduct systematic equipment testing and record accurate results</li><li>
Strong problem-solving and analytical skills with the ability to diagnose equipment malfunctions</li><li>
Excellent teamwork and communication skills across all departments</li><li>
Familiarity with Operational Standards Manual (OSM) requirements and industry best practices</li></ul>
**Preferred:**<ul><li>
Formal certification or qualification in boiler operation or plant engineering</li><li>
Experience in preventive maintenance planning and execution</li><li>
Knowledge of pneumatic tool operations and associated systems</li><li>
Demonstrated experience in staff mentoring and knowledge transfer</li><li>
Previous experience responding to emergency procedures in a hospitality setting</li><li>
Proficiency in maintaining detailed operational documentation and records</li><li>
Understanding of environmental sustainability practices within hotel operations</li></ul> 

Additional Information 
Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes&rsquo; drive to DIFC, World Trade Centre and just 15 minutes&rsquo; drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city&rsquo;s favoured destinations for business or leisure.</div>

Boiler Operator

<div>
 
 Company Description
 
 
 
 
 "Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 
 Life Guard
 
 :This position exists to maintain swimmer safety. Lifeguards monitor water conditions and guest behavior, enforcing safety rules and paying close attention to swimmer activities and behavior. Lifeguards may issue warnings when a visitor is creating an unsafe environment and may determine when they need to ask a guest to leave. Lifeguards may also assist new swimmers to help them safely enjoy the water.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Free Accommodation, transportation, visa/work permit, medical heath insurance
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide for you and your family
 </li>
 <li>
 Learning programs through our Academies designed to sharpen your skills
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Ensure the safety of all guests at the pool and beach areas
 </li>
 <li>
 Monitor activities and respond quickly in case of emergencies
 </li>
 <li>
 Enforce safety rules and regulations
 </li>
 <li>
 Provide first aid when required
 </li>
 <li>
 Maintain cleanliness and organization of the poolside area
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Valid Lifeguard certification (mandatory)
 </li>
 <li>
 CPR &amp; First Aid certification
 </li>
 <li>
 Previous experience in a similar role preferred
 </li>
 <li>
 Strong observation and communication skills
 </li>
 <li>
 Ability to remain calm and act quickly in emergencies
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) https://careers.accor.com/
 
 
 </li>
 </ul>
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 <ul>
 <li>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 </li>
 </ul>
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
</div>

Lifeguard - Bahrain Lifeguard Certification Required

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 Reception Agent
 
 
 First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 
 
 
 What Is In It For You
 
 
 
 In 3-4 bullet points, showcase the benefits and perks of working at the property
 
 
 Employee benefit card offering discounted rates at Accor worldwide
 
 
 Learning programs through our Academies
 
 
 Opportunity to develop your talent and grow within your property and across the world!
 
 
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 
 What You Will Be Doing
 
 
 
 Greet, check-in, respond to requests and settle accounts while providing exceptional service
 
 
 Take initiative to add a personalized experience
 
 
 Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling
 
 
 
 Qualifications
 
 
 
 Your experience and skills include:
 
 
 Service focused personality is essential
 
 
 Additional Information
 
 
 experience is an asset
 
 
 Prior experience working with Opera or a related system
 
 
 Fluency in English
 
 
 additional languages are a plus
 
 
 
 Your Team And Working Environment
 
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

EN - Reception Agent

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for specific stations in the bars, delivers food and beverage services to
 
 
 </li>
 </ul>
 customers, possesses the related knowledge, and always present at his/her station.
 
 
 <ul>
 <li>
 Take and serve guest orders promptly and according to service manual, including
 
 
 </li>
 </ul>
 offering information about daily specials, soups, drinks to guests. Explain to guests as
 
 
 requested the menu items, their garnish, contents and preparation methods.
 
 
 <ul>
 <li>
 Welcome and acknowledge each and every guest with a smile, eye contact, and a
 
 
 </li>
 </ul>
 friendly verbal greeting, using the guest's name when possible.
 
 
 <ul>
 <li>
 Actively listen and respond positively to guest questions, concerns, and requests using
 
 
 </li>
 </ul>
 brand or property specific process
 
 
 <ul>
 <li>
 Address guests' service needs in a professional, positive, and timely manner.
 </li>
 <li>
 Inform customers about order alternatives and encourage the sales of targeted
 
 
 </li>
 </ul>
 services.
 
 
 <ul>
 <li>
 Deliver maximum service in each unit, keeping in line with service rules.
 </li>
 <li>
 Maintain and any personal belongings of customers that has been left in the
 
 
 </li>
 </ul>
 workstation and hand such belongings over to his/her supervisors.
 
 
 <ul>
 <li>
 Comply with the departmental instructions and procedures published by the F&amp;B
 
 
 </li>
 </ul>
 Department.
 
 
 <ul>
 <li>
 Carry out duties according to the practices and operational standards identified by the
 
 
 </li>
 </ul>
 Food and Beverage Manager.
 
 
 <ul>
 <li>
 Comply with operational rules.
 </li>
 <li>
 Plan working hours as deemed appropriate by the Food and Beverage Manager. Act
 
 
 </li>
 </ul>
 according to the weekly work schedule and working hours.
 
 
 <ul>
 <li>
 Attend the orientation training.
 </li>
 <li>
 Undergo two performance assessments each year.
 </li>
 <li>
 Strive to achieve 100% customer satisfaction.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may
 
 
 </li>
 </ul>
 create disease for the environment, to join all activities which is organized to protect
 
 
 biological diversity and shares the responsibilities, shares the individual
 
 
 responsibilities in order to increase environment knowledge and to carry on necessary
 
 
 trainings. To provide minimum consumption currently used all stuffs and equipment
 
 
 (paper, printed out etc.).
 
 
 <ul>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy
 
 
 </li>
 </ul>
 inside the facility. To carry on implementing decisions which were taken for saving
 
 
 energy. To predict effects of environment and efficiency of energy on purchased
 
 
 equipment.
 
 
 <ul>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper
 
 
 </li>
 </ul>
 way, reduce environmental pollution and harmful effects to the environment.
 
 
 <ul>
 <li>
 Carry out all responsibilities related to the quality management and food safety
 
 
 </li>
 </ul>
 management systems implemented at the facilities.
 
 
 <ul>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 in the job description.
 
 
 <ul>
 <li>
 Education: At least a high school or vocational diploma
 </li>
 <li>
 Experience: At least 2 years of experience in the industry.
 </li>
 <li>
 Foreign Language: English is required.
 </li>
 <li>
 Courses and Training: Vocational trainings and seminars.
 </li>
 <li>
 Computer Literacy: Not required.
 </li>
 <li>
 Skills: Basic knowledge of the products and services in the related field (spirits, soft
 </li>
 <li>
 drinks, cocktails, presentation etc.).
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Bar Waiter

<div>
 
 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 
 Front Desk Agent
 
 
 
 As a Front Office Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Engage in conservation efforts and help preserve wildlife.
 </li>
 <li>
 Enjoy sustainable adventures with exclusive rewards.
 </li>
 <li>
 Celebrate locality and heritage in a vibrant community.
 </li>
 <li>
 Advance your career with global development opportunities.
 </li>
 <li>
 Drive change through impactful social initiatives.
 </li>
 <li>
 Collaborate with a passionate, innovative team.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Guest Service Excellence: As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.
 </li>
 <li>
 Operational Support: You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.
 </li>
 <li>
 Administrative Support: Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.
 </li>
 <li>
 Team Collaboration: Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.
 </li>
 <li>
 Health, Safety, and Compliance: You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: Previous experience in a similar role within the hospitality industry is preferred.
 </li>
 <li>
 Communication Skills: Strong verbal and written communication skills in English; Arabic is a plus.
 </li>
 <li>
 Customer Service Focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.
 </li>
 <li>
 Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.
 </li>
 <li>
 Technical Proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.
 </li>
 <li>
 Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
 </li>
 <li>
 Professionalism: A professional, approachable, and friendly demeanor.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
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Front Office Agent - Arabic Speaker

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