Urwah Admin

Accor

<div><div>Company Description</div><ul><li> 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</li></ul>
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<div> 
Job Description</div> 
Operational Support<ul><li>
Coordinate daily F&amp;B operations across restaurants, bars, room service, and banquet functions.</li><li>
Assist in scheduling staff and monitoring staffing levels.</li><li>
Ensure all event orders (BEOs) are properly distributed and communicated to relevant departments.</li><li>
Monitor service standards and ensure compliance with hotel policies.</li></ul>
Administrative Duties<ul><li>
Maintain F&amp;B department records, reports, and documentation.</li><li>
Prepare weekly/monthly performance reports (sales, labor costs, food cost).</li><li>
Assist with inventory tracking and purchasing coordination.</li><li>
Update menus, pricing, and POS systems as required.</li></ul>
Job Summary:
The Food &amp; Beverage Coordinator supports the daily administrative and operational functions of the Food &amp; Beverage department. This role ensures efficient communication, coordination of events, accurate documentation, and smooth service operations across outlets, banquets, and catering services. The F&amp;B Coordinator acts as a liaison between kitchen, service teams, purchasing, sales, and hotel management to maintain service excellence and operational efficiency.
Event &amp; Banquet Coordination<ul><li>
Coordinate with Sales and Events teams for banquet functions and group bookings.</li><li>
Ensure event details are clearly communicated to kitchen and service teams.</li><li>
Attend pre-function meetings and assist with event logistics.</li><li>
Follow up on event feedback and guest satisfaction.</li></ul>
Financial &amp; Inventory Control<ul><li>
Assist in monitoring food and beverage cost control.</li><li>
Support monthly inventory counts.</li><li>
Track supplier orders and invoices.</li><li>
Ensure proper billing for events and outlets.</li></ul>
Guest &amp; Team Communication<ul><li>
Address guest inquiries and special requests professionally.</li><li>
Coordinate between departments to resolve operational issues.</li><li>
Support training and onboarding of F&amp;B team members.</li></ul>
Key Competencies:<ul><li>
Attention to detail</li><li>
Time management</li><li>
Problem-solving skills</li><li>
Customer service orientation</li><li>
Financial awareness</li><li>
Team collaboration</li></ul><div> 
Qualifications</div><ul><li> 
Diploma or Degree in Hospitality Management, Business Administration, or related field.</li><li>
1&ndash;3 years of experience in Food &amp; Beverage operations (hotel experience preferred).</li><li>
Strong organizational and multitasking skills.</li><li>
Proficiency in MS Office and POS systems.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work flexible hours, including weekends and holidays.</li></ul><div> 
Additional Information</div> 
Proficiency in Russian and Turkish is preferred.</div>

Food & Beverage Coordinator

<div><div>Company Description</div> 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;.<div> 
Job Description</div> 
If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury and is the ideal environment to foster your career.
We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Front Desk Agent.
Front Desk Agents are responsible for providing exceptional guest service in a friendly, welcoming and courteous manner.
WHAT IS IN IT FOR YOU<ul><li>
Competitive Salary</li><li>
Paid Time Off</li><li>
Medical, Dental and Vision Insurance, 401K</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities
</li></ul>Rate of Pay: $24.00-26.00 per hour
Responsibilities:<ul><li>
Check-in/check-out process</li><li>
Cash and credit card handling</li><li>
Post all transactions; ensure that all bills are kept up to date and accurate.</li><li>
Assist guests both in person and on the phone.</li><li>
Take advance reservations, bookings and special requirements, where necessary.</li><li>
Able to deal with guest messages and enquires in an efficient manner.</li><li>
To ensure each guest receives a warm welcome upon arrival at the hotel.</li><li>
Ensuring guest reservations and profiles are correct</li><li>
Must be able to stand for long periods of time</li><li>
Must comply with all standard operating procedures and policies as well as service standards</li><li>
Other duties as assigned</li></ul><div> 
Qualifications</div> 
Qualifications:<ul><li>
Excellent written and verbal communication skills</li><li>
Must be detail-oriented</li><li>
A knack for problem solving</li><li>
Positive and team-oriented</li><li>
Passion for guest service</li><li>
Excellent interpersonal skills</li><li>
Highly organized, results-oriented, work well under pressure</li><li>
Must be able to work flexible schedules including weekends and holidays</li><li>
Previous Front Office experience preferred</li><li>
College/University degree in related discipline an asset</li><li>
Knowledge of Property Manager systems (Opera) an asset</li><li>
Must be legally authorized to work in the United States without sponsorship.</li></ul>
Physical Requirements:<ul><li>
Standing/sitting for long periods of time</li><li>
Ability to lift, carry, push, and pull up to 30 pounds</li></ul><div> 
Additional Information</div> 
All your information will be kept confidential according to EEO guidelines.</div>

Front Desk Agent

<div><div>Company Description</div> 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<div> 
Job Description</div> 
Reporting to the General Manager, the Cluster Director of Talent and Culture will spearhead the development and execution of strategic talent &amp; culture initiatives to foster a dynamic and inclusive workplace. This role is pivotal in ensuring that the hotel attracts, retains, and develops top talent while maintaining a culture of excellence, engagement, and growth. The Cluster Director will assess organizational needs, develop and implement talent &amp; culture solutions in employee relations, compensation, benefits, recognition, administration, and colleague wellness.
Leadership &amp; Strategy Implementation:<ul><li>
Strong knowledge on local legislation and employment</li><li>
Strategy leader in driving nationalisation agenda</li><li>
Lead and oversee daily operations of the Cluster Talent &amp; Culture Departments.
</li><li>Manage performance and development of the Cluster Talent &amp; Culture team members
</li><li>Play a pivotal role in implementing the hotel&rsquo;s Cluster Talent &amp; Culture strategy.
</li><li>Assess organizational needs and develop aligned human resource solutions.
</li><li>Manage all talent systems and provide support and training to T&amp;C and operational teams
</li><li>Support &amp; collaboration of regional Accor functional roles</li></ul>
Employee Relations and Workplace Culture:
<ul><li>Ability to attract and retain our talent, with responsibility to onboard and welcome all our new Heartists for the pre-opening for this amazing new property into the Raffles &amp; Fairmont family.</li><li>
Promote positive colleague relations through open communication, trust, mutual respect, and a fun work environment.
</li><li>Assist departmental leaders and senior managers in developing action plans to address issues identified in colleague feedback.
</li></ul>Compensation and Benefits:
<ul><li>Oversee compensation, benefits, recognition, and administration programs.
</li><li>Implement strategies to enhance colleague wellness.
</li></ul>Budget Management:
<ul><li>Effectively manage the annual Talent &amp; Culture budget.
</li><li>Balance operational, administrative, and colleague needs.
</li></ul>Policy and Safety Compliance:<ul><li>
Follow departmental policies and procedures.
</li><li>Adhere to all safety policies.</li></ul><div> 
Qualifications</div> 
<ul><li>
Local knowledge and experience in Saudi employment legislation, regulations and government platforms.</li><li>
Pre-opening experience would be highly advantageous.</li><li>
Proven experience in a senior Talent &amp; Culture role, ideally within the luxury hospitality industry, in large scale operations with multi-properties.</li><li>
Strong leadership skills with the ability to manage and motivate a team.
</li><li>Excellent interpersonal and communication skills.
</li><li>In-depth knowledge of T&amp;C strategies, compensation and benefits, employee relations, and wellness programs.
</li><li>Ability to develop and implement effective T&amp;C solutions aligned with organizational goals.
</li><li>Strong budget management skills.</li></ul><div> 
Additional Information</div> 
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor properties worldwide</li><li>
Complimentary duty meal</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility &amp; Sustainability activities</li></ul>
Our Commitment to Diversity &amp; Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Cluster Director - People & Culture, Raffles & Fairmont The Red Sea (Saudi Nationals Only)

<div><div>Company Description</div> 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<div> 
Job Description</div> 
We are seeking a strategic and visionary Cluster Marketing &amp; Public Relations Manager to lead marketing and communications initiatives for Raffles &amp; Fairmont The Red Sea in Umluj, Saudi Arabia. This is a pivotal leadership role responsible for developing and executing integrated marketing strategies across our luxury hospitality cluster, managing brand positioning, and cultivating strong relationships with media, stakeholders, and key opinion leaders in the region.<ul><li>
Develop and implement comprehensive marketing strategies and campaigns for the Raffles &amp; Fairmont cluster properties, ensuring consistent brand messaging and market positioning</li><li>
Lead all public relations activities, including media relations, press releases, crisis communications, and reputation management across multiple properties</li><li>
Manage and oversee the marketing budget, allocating resources strategically to maximize return on investment and achieve organizational objectives</li><li>
Coordinate marketing initiatives across cluster properties, ensuring alignment with corporate brand guidelines and local market dynamics</li><li>
Create and execute digital marketing campaigns, including social media strategy, content development, and online engagement initiatives</li><li>
Organize and manage high-profile events, product launches, and promotional activities that enhance brand visibility and drive customer engagement</li><li>
Conduct market research and competitive analysis to identify opportunities and inform strategic decision-making</li><li>
Build and maintain relationships with media outlets, influencers, travel agencies, and other key stakeholders in the luxury hospitality sector</li><li>
Monitor and analyze marketing performance metrics, campaign effectiveness, and brand sentiment to optimize future initiatives</li><li>
Collaborate with property management teams, sales, and operations to ensure seamless execution of marketing programs and consistent customer experience</li><li>
Develop and manage crisis communication protocols and respond effectively to potential reputational challenges</li></ul><div> 
Qualifications</div> 
<ul><li>
5+ years of professional experience in marketing, public relations, or communications roles within luxury hospitality or premium service industries</li><li>
3+ years of experience managing marketing and PR functions at a cluster or multi-property level</li><li>
Proven expertise in developing and executing integrated marketing strategies and brand campaigns</li><li>
Strong proficiency in digital marketing, social media management, and content creation</li><li>
Demonstrated experience in media relations, press management, and public relations strategy</li><li>
Excellent project management skills with the ability to manage multiple initiatives simultaneously</li><li>
Strong analytical skills with experience in marketing analytics, performance metrics, and data-driven decision-making</li><li>
Exceptional written and verbal communication skills in English; Arabic language proficiency is highly desirable</li><li>
Experience managing marketing budgets and demonstrating strong financial acumen</li><li>
Knowledge of the luxury hospitality industry, market trends, and consumer behavior in the Middle East region</li><li>
Proficiency with marketing tools, CRM systems, and analytics platforms</li><li>
Strong interpersonal and stakeholder management skills with the ability to collaborate across departments</li><li>
Crisis communication and reputation management experience</li><li>
Event management and experiential marketing background</li></ul><div> 
Additional Information</div> 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Cluster Marketing & Public Relation Manager, Raffles & Fairmont The Red Sea

<div><div>Company Description</div> 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<div> 
Job Description</div> 
We are seeking an innovative and visionary Cluster Graphic Designer Manager to lead the creative design initiatives for Raffles &amp; Fairmont The Red Sea in Umluj, Saudi Arabia. In this pivotal role, you will oversee the graphic design function across our luxury resort cluster, ensuring cohesive brand excellence, visual consistency, and creative innovation across all properties. You will manage a team of talented designers while collaborating with senior leadership to elevate our brand presence in this premier destination.<ul><li>
Lead, mentor, and develop a team of graphic designers, fostering a collaborative and innovative creative environment</li><li>
Establish and maintain visual brand standards and design guidelines across all cluster properties</li><li>
Oversee the creation and execution of design projects including marketing collateral, signage, digital assets, wayfinding, and environmental graphics</li><li>
Develop and implement strategic design solutions that align with luxury hospitality brand positioning and corporate objectives</li><li>
Manage design budgets, timelines, and resource allocation across multiple projects and properties</li><li>
Collaborate with marketing, operations, and senior management to understand business objectives and translate them into compelling visual communications</li><li>
Conduct regular design reviews and provide constructive feedback to ensure quality and brand consistency</li><li>
Stay current with design trends, industry best practices, and emerging technologies in the hospitality sector</li><li>
Coordinate with external vendors, printers, and production partners to ensure quality deliverables</li><li>
Participate in strategic planning sessions to shape the visual identity and creative direction of the cluster</li><li>
Monitor and evaluate team performance, providing coaching and professional development opportunities</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum 5+ years of professional graphic design experience with at least 3 years in a leadership or management capacity</li><li>
Demonstrated expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design software</li><li>
Strong portfolio showcasing diverse design work, preferably in luxury hospitality or high-end brand environments</li><li>
Proven experience managing and mentoring creative teams</li><li>
Excellent project management skills with the ability to manage multiple projects simultaneously</li><li>
Strong understanding of brand identity, visual communication, and design principles</li><li>
Experience with budget management and resource planning</li><li>
Exceptional communication and presentation skills</li><li>
Proficiency in digital design, print production, and environmental graphics</li><li>
Knowledge of design production processes and printing specifications</li><li>
Preferred: Experience in the luxury hospitality industry or multi-property resort environments</li><li>
Preferred: Familiarity with design management software and project tracking tools</li><li>
Preferred: Experience working in or with Middle Eastern markets</li><li>
Strong problem-solving abilities and creative thinking skill set</li><li>
Collaborative mindset with the ability to work effectively across departments</li><li>
Flexibility and adaptability in a dynamic, fast-paced environment</li></ul><div> 
Additional Information</div> 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Cluster Graphic Designer Manager, Raffles & Fairmont The Red Sea

<div><div>Company Description</div> 
Fairmont Hotels &amp; Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Grand Del Mar
Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Pe&ntilde;asquitos Canyon and the sunshine of San Diego. It&rsquo;s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.
Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego&rsquo;s only three-Michelin starred restaurant, Addison.
Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>
Learning programs through our Academies designed to sharpen your skills</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li><li>
Career development opportunities with national and international promotion opportunities. The sky is your limit.</li><li>
Rate of Pay: $90,000 - $100,000 USD</li></ul><div> 
Job Description</div> 
Reporting to the Director of People and Culture, responsibilities and essential job functions include but are not limited to the following:<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Be a role model within the hotel and exhibit and practice professional leadership skills, which are fully aligned with our culture, values and pillars</li><li>
Manage the day-to-day operation of the Talent &amp; Culture Department and T&amp;C team, and support the implementation of Talent &amp; Culture strategies</li><li>
Assist the Director of People &amp; Culture in assessing organizational needs, developing aligned People &amp; Culture solutions and implement strategies in the areas of employee relations, compensation and benefits, recognition, administration and Colleague wellness</li><li>
Provides advice on employment legislation and developments in labor laws, Employment Standards and Human Rights in California.</li><li>
Advance positive employee relations by building effective working relationships with all constituents</li><li>
Provides assistance and support with employee relations issues</li><li>
Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun</li><li>
Assist Departmental Leaders with the development of specific action plans to address issues and concerns identified in Colleague feedback</li><li>
Provide training and support to all colleagues and leaders</li><li>
Provide support in Colleague coaching and counseling</li><li>
Conduct disciplinary meetings when required</li><li>
Manage and oversee the recruitment process</li><li>
The ability to organize, attend and participate in management and employee functions, representing People &amp; Culture and the Resort accordingly both on and off hotel property</li><li>
Process and maintain confidential information and to properly document information for payroll purposes, i.e. new hire personal information, wage changes, termination, etc.</li><li>
Provide assistance relating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings</li><li>
Follow and enforce policies and procedures</li><li>
Follow all safety policies</li><li>
Manage departmental financial budgeting and month end processes</li><li>
Performs other duties as assigned which are directly related to the responsibilities of the position</li></ul><div> 
Qualifications</div> 
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:<ul><li>
3-5 years of People &amp; Culture experience preferred</li><li>
Prior Hospitality experience is a plus</li><li>
Reading, writing, and oral proficiency in English</li><li>
Computer literate in Microsoft Office applications</li><li>
University/College degree in a related discipline preferred</li><li>
Strong organizational and leadership skills</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work cohesively as part of a team</li><li>
Knowledge of federal, state, and local law.</li><li>
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li></ul><div> 
Additional Information</div> 
Employee Benefits:
 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
Our Values
Respect: 
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: 
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: 
We celebrate our differences. We support each other and we always stand together.
Empowerment: 
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: 
We build trust through mutual respect and being authentic. 
Diversity &amp; Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</div>

Assistant Director of People and Culture

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. 
Qualifications<ul><li> 
College diploma in hotel management or related field.</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills in Russian &amp; English.</li><li>Experience with Front Office Systems; Preference is given to Russian nationals legally married to Vietnamese citizens.</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Guest Relations officer Russian-speaking

Join Accor and explore 34   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.