Urwah Admin

Accor

<div>
 
 Company Description
 
 
 
 Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 
 Reservations Handling
 
 
 
 <ul>
 <li>
 Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
 </li>
 <li>
 Respond promptly to inquiries via phone, email, website, or OTA platforms.
 </li>
 <li>
 Upsell higher room categories and promote hotel packages to maximize revenue.
 </li>
 <li>
 Ensure all bookings are confirmed with complete and accurate guest information.
 
 
 </li>
 </ul>
 
 System &amp; Reporting
 
 
 
 <ul>
 <li>
 Maintain reservation records and update changes, cancellations, and no-shows.
 </li>
 <li>
 Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
 </li>
 <li>
 Prepare and send daily / weekly reservation reports as required.
 </li>
 <li>
 Ensure rate parity across all booking channels.
 
 
 </li>
 </ul>
 
 Guest Communication &amp; Service
 
 
 
 <ul>
 <li>
 Handle special requests (early check-in, late check-out, VIP amenities, etc.).
 </li>
 <li>
 Communicate professionally with travel agents, corporate clients, and walk-in guests.
 </li>
 <li>
 Resolve booking-related issues or escalate when necessary.
 </li>
 <li>
 Maintain confidentiality of guest information in line with data privacy standards.
 
 
 </li>
 </ul>
 
 Coordination &amp; Compliance
 
 
 
 <ul>
 <li>
 Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
 </li>
 <li>
 Follow Accor policies, reservation procedures, and brand standards.
 </li>
 <li>
 Support in overbooking situations as per hotel revenue strategy.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
 
 
 Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
 
 
 Strong communication skills in English (Arabic is a plus).
 
 
 Customer-oriented with a positive and professional attitude.
 
 
 Ability to multitask and work under pressure.
 
 
 Basic knowledge of Microsoft Office (Excel, Outlook).
</div>

Reservation Agent

<div>Company Description 
The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.
What is in it for you?<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>
Opportunity to develop your talent and grow within your property and across the world</li><li>
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:<ul><li>
Consistently offer professional, friendly greeting and engaging service</li><li>
Understand the Server&rsquo;s tasks in the outlet</li><li>
Understand shift end reports in the outlet and the POS system</li><li>
Assist guests regarding food and beverage menu items in an informative and helpful way</li><li>
Have knowledge of all menu items, garnishes, contents and preparation methods</li><li>
Follow outlet policies, procedures and service standards</li><li>
Follow all safety and sanitation policies when handling food and beverage</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Your experience and skills include:
<ul><li>Previous service experience is an asset</li><li>
Knowledge about Point of Sale System is an asset</li><li>
Excellent communication and organizational skills</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work well under pressure in a fast-paced environment</li><li>
Ability to work cohesively as part of a team</li><li>
Ability to focus attention on guest needs, remain calm and courteous at all times</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS</div>

Waiter/Waitress

<div><div>Company Description</div> 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<div> 
Job Description</div><ul><li> 
Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</li><li>Assigned to work in the restaurant or bars.</li><li>Prepare the restaurants and bars, taking into account the service flow in these areas.</li><li>Take and serve orders from customers.</li><li>Inform customers about order alternatives and encourage the sales of targeted services.</li><li>Deliver maximum service in each unit, keeping in line with service rules.</li><li>Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.</li><li>Maintain and any personal belongings of customers that have been left in the workstation and hand such belongings over to his/her supervisors.</li><li>Comply with the departmental instructions and procedures published by the F&amp;B Department.</li></ul><div> 
Qualifications</div><ul><li> 
Education: At least a high school or vocational diploma</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: English is required.</li><li>Courses and Training: Vocational trainings and seminars.</li><li>Computer Literacy: Not required.</li><li>Skills: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).</li></ul></div>

WAITER

<div>Company Description 
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training. 
Job Description 
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
List of Responsibilities and Duties<ul><li>
Greet, check-in, respond to requests and settle accounts while providing exceptional service</li><li>
Take initiative to add a personalized experience</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling</li></ul> 
Qualifications 
<ul><li>
Tamayyaz Program is for Saudi Nationals Only.</li><li>
Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>
Basic English skills are a must.</li><li>
Strong passion for the Hospitality Field.</li><li>
Excellent interpersonal and communication skills.</li><li>
Is a team player that contributes to and proactively assists co-workers.</li><li>
Ability to work a flexible roster depending on departmental needs.</li><li>
Ability to focus attention on guest needs, always remaining calm and courteous</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Tamayyaz – Front Desk Agent – Saudis Only

<div><div>Company Description</div> 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<div> 
Job Description</div><ul><li> 
Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re- washing.</li><li>Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.</li><li>Ensure clean wares are stored in appropriate areas.</li><li>Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.</li><li>Work with employees working on all shifts in order to distribute duties.</li><li>Actively take part in all operations and ensure that operations are carried out seamlessly.</li><li>Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.</li><li>Assist his/her seniors and assume the full responsibility of the department in their absence.</li><li>Control the entry/exit and break hours of employees.</li></ul>
 * Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary. * Handle requests placed by juniors and, when necessary, report them to his/her seniors.<ul><li>Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.</li><li>Take part in the Emergency Response Teams.</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility.</li><li>Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description</li></ul><div> 
Qualifications</div><ul><li> 
Education: At least a primary school diploma.</li><li>Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods.</li><li>Foreign Language: Not required.</li><li>Courses and Training: Prior attendance in trainings in the related field.</li><li>Computer Literacy: Not required</li><li>Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific and standard tasks that are generally repetitive.</li></ul></div>

Steward

<div><div>Company Description</div> 
Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.<div> 
Job Description</div> 
We are seeking a professional and friendly Receptionist to join our team in Doha, Qatar. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced setting.<ul><li>
Greet and direct visitors, ensuring a professional and friendly first impression</li><li>
Manage incoming calls, emails, and correspondence, routing them to appropriate departments or individuals</li><li>
Schedule and coordinate meetings, appointments, and travel arrangements for executives and staff</li><li>
Maintain a clean and organized reception area, ensuring a pleasant and professional atmosphere</li><li>
Handle administrative tasks such as filing, data entry, and document preparation</li><li>
Assist with office supply inventory and ordering as needed</li><li>
Process incoming and outgoing mail and packages</li><li>
Provide general information and answer inquiries from clients, visitors, and employees</li><li>
Support other departments with various clerical tasks as required</li><li>
Ensure security protocols are followed by managing visitor logs and issuing visitor badges</li><li>
Arabic-speaking candidates are encouraged to apply</li></ul><div> 
Qualifications</div> 
<ul><li>
Previous experience as a receptionist or in a customer service role</li><li>
Excellent verbal and written communication skills</li><li>
Strong interpersonal skills with a customer-focused attitude</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>
Ability to operate multi-line phone systems and basic office equipment</li><li>
Fluency in English; additional languages are a plus</li><li>
Exceptional organizational skills and attention to detail</li><li>
Ability to multitask and prioritize in a fast-paced environment</li><li>
Professional appearance and demeanor</li><li>
Basic math skills for handling payments and transactions</li><li>
Knowledge of office management systems and procedures</li><li>
High school diploma or equivalent; associate's degree in business administration or related field preferred</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Receptionist

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;.
We are Heartists&reg;
&ldquo;Heartist&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world. 
Job Description 
The Role:<ul><li>
Provide service that is sincere, warm and enthusiastic, ensuring the Heartist&reg; satisfaction in order to make a professional first impression of the People &amp; Culture Department</li><li>
Support the People &amp; Culture /Learning &amp; Development team whilst maintaining strict confidentiality of information at all times.</li><li>
Display thorough understanding of People &amp; Culture and Learning &amp; Development policies and procedures and be able to provide up to date information and prompt answers to Heartist and candidate queries</li><li>
To take the time to get to know the Heartists&reg; and to be committed to service excellence.</li><li>
To be entrepreneurial and to think beyond the boundaries is expected and not requested.</li><li>
To prioritise tasks and manage Heartists expectations in busy work environment.</li><li>
Possess advanced knowledge of Microsoft Office systems.</li></ul>
Key Deliverables and Responsibilities:
Planning &amp; Organizing:<ul><li>
To assist in organizing Heartist events including Heartist parties, sports teams and lifestyle classes.</li><li>
To organise requirements for learning &amp; developments activities including refreshments and copying of manuals</li><li>
To regularly update the communication boards for all Heartists and assist with the implementation and communication of all hotel policies and procedures.</li><li>
Ensure timely submission of P&amp;C Deliverables.</li></ul>
Operations:<ul><li>
To prepare name badges and ID cards and any replacements required</li><li>
To maintain a database of People &amp; Culture purchase requisitions and other related payables.</li><li>
Oversees all applications submitted via SMART RECRUITERS and other sources, screens CVs and sends to the Cluster Director of People &amp; Culture or Cluster Assistant People &amp; Culture and Learning &amp; Development Manager for review.</li><li>
Keeps the People &amp; Culture /Learning &amp; Development Office and Training Room tidy</li><li>
Orders stationery as required.</li><li>
Assist Cluster Assistant People &amp; Culture and Learning &amp; Development Manager in preparing room for training.</li><li>
Track completed performance appraisals and remind Department Heads of deadlines</li><li>
Has an environmentally friendly approach to use of energy and paper in the office.</li></ul>
Administration:<ul><li>
To provide administrative support to the Cluster Director of People &amp; Culture and Cluster Assistant People &amp; Culture and Learning &amp; Development Manager.</li><li>
To maintain a database related to annual vacation, flight bookings, utility payments, furniture allowance, internal applications.</li><li>
Respond to all applications and maintain the Talent Bank for potential future candidates.</li><li>
To schedule interviews coordinating multiple calendars in outlook.</li><li>
To conduct reference checks using the Accor standard forms.</li><li>
Update candidates regarding their application status.</li><li>
Accurately prepare and send contracts to candidates, along with the required paperwork (eg Code of Conduct, Grooming Policy and Benefits Summary).</li><li>
To follow up on all job offers, ensuring acceptance and declined offers are clearly communicated to the relevant parties.</li><li>
Communicate with new arrivals to ensure all paperwork required for visas is collected and sent to the visa clerk for processing in a timely manner.</li><li>
Coordinate, book and confirm flights for new arrivals.</li><li>
Prepare arrival listing in advance and send to housing.</li><li>
To coordinate payment for recruitment agencies with finance.</li><li>
To create Heartist Files and file all Heartist related documents correctly and efficiently on an ongoing basis.</li><li>
To generate monthly People &amp; Culture, Learning &amp; Development and Recruitment reports on a monthly basis.</li><li>
To monitor and update the manning guide on a daily basis and track staff arrivals and start dates.</li><li>
Prepare letters for Heartists as requested (e.g. bank letters, staff offer letters).</li><li>
Prepare training certificates for every Heartist that attends and completes a training course.</li></ul>
Important Aspects on Learning/ Hygiene / Personal Safety / ESG/ WATCH / RiiSE /Confidentiality:<ul><li>
Complete all INES Learnings (Heartist Onboarding and other recommended Modules), Onboarding and assigned learnings before the completion date and submit all documents aptly</li><li>
Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>
Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>
Respects and ensures respect of the hotel's commitments to the &quot;Environment Charter&quot; of sustainability program (SCHOOL FOR CHANGE) (saving energy, recycling, sorting waste etc.).</li><li>
Support and respect &ndash; RiiSE, WATCH and other Accor Programs</li><li>
Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li>
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>
Does not disclose any financial information or any other information of the Accor Hotels. And Follow the correct channels for Ethical Issues/Grievances in the hotel.</li></ul>
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group&rsquo;s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support &amp; empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we&rsquo;re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible. 
Qualifications 
<ul><li>
1-2 years of experience in a similar Human Resources position or strong experience in administration role and payroll.</li><li>
Strong computer skills and social media savvy with an excellent knowledge of Graphic Design Software (Adobe Suite, Canva etc)</li><li>
Ability to maintain the highest level of confidentiality.</li><li>
A strong work ethic with a proactive and flexible approach.</li><li>
Ability to coordinate and build a strong core of people who can assist with hosting events.</li><li>
Ability to work well under pressure.</li><li>
Ability to support a collaborative environment.</li></ul></div>

People and Culture Coordinator

Join Accor and explore 168   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.