Urwah Admin

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Outlet Cashier 
We are seeking a detail-oriented and customer-focused Outlet Cashier with Finance Background to join our team. As an Outlet Cashier, you will play a crucial role in ensuring our guests have a seamless dining experience by managing all types of transactions and providing excellent service.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference in the local community through our Corporate Social Responsibility activities.</li></ul> 

What you will be doing:<ul><li>
Accurately process guest payments (cash, credit card, room charges, and vouchers)</li><li>
Ensure correct posting of revenues to the relevant outlets and accounts</li><li>
Perform daily cash handling, float control, and end-of-shift reconciliation</li><li>
Prepare daily sales reports and submit cash deposits in line with finance procedures</li><li>
Coordinate closely with the Finance team on audits, discrepancies, and reporting</li><li>
Maintain strict compliance with internal controls and SOPs</li><li>
Support outlet operations during peak periods when required</li></ul> 
Qualifications 
Your experience and skills include:<ul><li>
Minimum 2 years' of relevant experience</li><li>
Experience in the GCC and/or Middle East Region is a plus.</li><li>
Excellent communication skills, both written and verbal required.</li><li>
Be committed to exceeding guest expectations</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) 
https://careers.accor.com/</li></ul>
Our commitment to Diversity &amp; Inclusion:<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Outlet Cashier (Finance Background Preferred)

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
Marketing &amp; Communications Manager
The Marketing &amp; Communications Manager will spearhead strategies to maximize profitability through innovative marketing campaigns and public relations tactics that will elevate the hotel's brand and positioning. Your role will encompass creating impactful events and activations, enhancing customer satisfaction, and positioning the property as a luxury destination.
What is in it for you:<ul><li>
Paid Time Off</li><li>
Medical, Dental and Vision Insurance, 401K</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li></ul>
What you will be doing:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
Communications &amp; Media Plan<ul><li>
Formulate communications and media calendar for each revenue stream, ensuring timely and accurate execution of each initiative through coordinating with relevant teams</li><li>
Responsible for consistently creating positive and relevant news to drive P R value from earned local and global channels
</li><li>Work to enhance the brand image of each venue through reviewing all communications materials including but not limited to sales decks, in-house collaterals and displays, press materials, ad copies and assets</li><li>
Direct the creation of compelling content that highlights the unique features and experiences offered by the hotels, convention center, and dining outlets, ensuring it resonates with our target audience</li><li>
Lead submissions for all awards targeted by the complex and actively canvass for votes and nominations with relevant stakeholders. Leverage all awards to drive revenue</li><li>
Source and collaborate with relevant partners and suppliers to create unique guest experiences and events</li></ul>
Campaign &amp; Event Management<ul><li>
Plan communications campaigns with marketing team and agencies to cover digital marketing, social media, email marketing, and traditional advertising, to increase brand awareness and sales</li><li>
Host and entertain media, bloggers, content creators and influencers to drive positive coverage and beneficial commercial outcomes</li><li>
Drive the marketing and promotion of hotel-led events held at the complex, ensuring they attract the desired clientele and achieve attendance targets</li><li>
Monitor and analyze the performance of communications campaigns and prepare regular reports to evaluate the effectiveness of different strategies</li></ul>
Market Research &amp; Analysis<ul><li>
Conduct market research to identify consumer preferences, market trends, and competitive landscapes</li><li>
Analyze data from various platforms to provide informed proposal to meet commercial and business goals</li><li>
Review competitors to create in-depth communications strategies to promote all products and service</li></ul>
Partner &amp; Industry Engagement<ul><li>
Proactively initiate partnerships drive business synergy and reduce costs</li><li>
Host prolific partners and industry players for continual engagement while seeking opportunities for mutually-beneficial collaborations</li><li>
Seek relevant brands for co-branded guest experiences</li></ul>
Budgeting<ul><li>
Monitor and maintain budget for all communications campaigns, ensuring forecast accuracy</li><li>
Responsible to gathering scope and costs for budgeted items related to marketing communications</li><li>
Manage and allocate the communications budget effectively to achieve desired results and a strong return on investment</li><li>
Plan and prepare for annual budget submission and presentation</li></ul>
Others<ul><li>
Comply with hotel and department policies and procedures at all times</li><li>
Assist with any other Sales &amp; Marketing projects as requested</li><li>
Contributing to the transversal projects of the Cross-Search &amp; Meta team to develop the activity, generate incremental revenue</li><li>
Recommend new technologies to drive usage of advanced technological tools</li><li>
Strong analytical skills to challenge external stakeholders &amp; develop relevant action plans</li><li>
Strong relational skills to demonstrate teamwork and to partner with cross-functional teams and internal teams</li><li>
To carry out other duties as and when assigned by the Management of the Hotel</li></ul><div> 
Qualifications</div> 
Your experience and skills include:<ul><li>
Minimum of 5+ years working in Hospitality marketing and e-commerce management</li><li>
Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls</li><li>
Excellent knowledge of and ability in Microsoft Office suite required</li><li>
Experience in working in hospitality sales systems (e.g. Opera, Delphi) preferred</li><li>
Excellent communication skills, both written and verbal required</li><li>
Excellent time management and organizational skills</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to focus attention on partnership needs, remaining calm and courteous at all times</li><li>
Must be results oriented with ability to be flexible</li><li>
Positive attitude and supportive, team based approach towards the attainment of the hotel's goals</li><li>
Strong analytical expertise: data oriented with focus on Tableau, GA4, OTA extranet, media agency reports</li><li>
Understanding of Distribution: CRS, PMS, connected partners</li><li>
Strong knowledge of marketing and communications principles and upcoming trends</li><li>
Passion for hospitality industry and is constantly seeking to be ahead of the curve, coming up with new innovative ways to drive revenue</li><li>
Strong network with key brands such as Forbes, Conde Nast, Travel +Leisure, Michelin Guide will be a major advantage</li></ul><div> 
Additional Information</div> 
Additional Information
Your team and working environment:<ul><li>
Opportunity to work with a diverse group, representative of over 20 countries worldwide</li><li>
Experienced group of individuals to train and hone innate skills and abilities</li></ul>
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.</div>

Marketing & Communications Manager

<div><div>Company Description</div> 
Sofitel Al Hamra Beach Resort<div> 
Job Description</div> 
<ul><li>
To always keep the working area clean and well maintained.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To do a proper cashier closer and to ensure a complete handover between the shifts.</li><li>
To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To strictly respect the room keys and section keys handover procedures.</li><li>
To daily follow the checklists.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be aware of all hotel facilities operating timing and to promote the internal activities and events.</li><li>
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.</li></ul></div>

Guest Service Officer

Job Title: Guest Room A/C Technician Department: Engineering / Maintenance Reports To: Engineering Supervisor / Chief EngineerPosition Summary: The Guest Room A/C Technician is responsible for the maintenance, repair, and servicing of air-conditioning and ventilation systems in guest rooms and hotel areas, ensuring optimal comfort, safety, and energy efficiency. The role requires prompt response to guest complaints and preventive maintenance in line with hotel standards.Key Responsibilities:<ul><li>Inspect, diagnose, and repair A/C units in guest rooms and hotel facilities</li><li>Perform routine preventive maintenance on HVAC systems and related equipment</li><li>Respond promptly to guest room maintenance requests and rectify reported issues</li><li>Troubleshoot mechanical, electrical, and refrigerant problems</li><li>Clean coils, filters, and ducts to ensure efficient operation</li><li>Install, replace, or adjust thermostats, compressors, motors, and other components</li><li>Maintain records of maintenance, repairs, and parts used</li><li>Ensure compliance with safety, environmental, and energy-saving procedures</li><li>Coordinate with Housekeeping and Front Office for room maintenance status</li><li>Report major faults or required spare parts to the supervisor or chief engineer</li></ul>Qualifications &amp; Requirements:<ul><li>Technical diploma/certification in HVAC or Refrigeration</li><li>Minimum 1&ndash;2 years&rsquo; experience in A/C maintenance, preferably in hotels or facilities management</li><li>Strong knowledge of split units, fan coils, chillers basics, and ventilation systems</li><li>Ability to read technical manuals and wiring diagrams</li><li>Basic electrical and mechanical troubleshooting skills</li><li>Physically fit and able to work in confined spaces or at height</li><li>Willingness to work shifts, weekends, and public holidays</li></ul>Personal Attributes:<ul><li>Strong attention to detail and problem-solving ability</li><li>Reliable, punctual, and safety-conscious</li><li>Customer-focused with a polite and professional attitude</li><li>Ability to work independently and as part of a team</li></ul>Job Types: Full-time, Permanent

Guest Room A/C Technician

<div><div>Company Description</div> 
Join Our Team at Levni Istanbul Hotel Handwritten Collection! 
At Levni Istanbul Hotel, part of the Accor Group, we are committed to delivering unparalleled guest experiences in the heart of Istanbul's historic district. We are looking for passionate individuals who are driven by excellence and share our dedication to hospitality, luxury, and cultural enrichment.<div> 
Job Description</div> 
Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.
Key Responsibilities:<ul><li>
Greet and welcome guests in a warm, professional manner</li><li>
Assist with check-in and check-out procedures</li><li>
Handle guest inquiries, complaints, and requests promptly and effectively</li><li>
Coordinate special requests and ensure VIP guests receive outstanding service</li><li>
Collaborate with front office and other departments to ensure seamless service</li><li>
Provide accurate information about hotel facilities and local attractions</li><li>
Contribute to maintaining high guest satisfaction scores</li></ul><div> 
Qualifications</div> 
 Requirements:<ul><li>
Degree or background in Hospitality, Tourism, or a related field is preferred</li><li>
Proficiency in English (additional languages are a plus)</li><li>
Strong communication and interpersonal skills</li><li>
Problem-solving attitude with a guest-first approach</li><li>
Ability to multitask and stay organized in a fast-paced environment</li><li>
Flexible with working hours, including weekends and holidays</li><li>
Experience with hotel management software (Opera Cloud, Sistem Otel, etc.) is a plus</li><li>
Only local resident candidates will be considered.</li></ul><div> 
Additional Information</div> 
What We Offer:<ul><li>
A dynamic and supportive team environment</li><li>
Opportunities for growth and professional development</li><li>
A modern, guest-centric workplace culture</li><li>
Competitive compensation and benefits</li></ul>
To apply, please send your CV to koray.kapan@accor.com or apply via LinkedIn. 
If you're ready to help us deliver unforgettable guest experiences, we&rsquo;d love to hear from you!
#LevniIstanbulHotel #HandwrittenCollection #Accor #Career #Hotels #Istanbul #oldcity #historical #peninsula</div>

Guest Relations Agent

<div><div>Company Description</div> 
Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels &amp; Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.<div> 
Job Description</div> 
We are seeking a dynamic and experienced Front Office Manager to join our team in Fairmont Jaipur. In this pivotal role, you will be responsible for ensuring the smooth operation of our Front Office Department, delivering exceptional service to our guests, and supporting the development of our staff.<ul><li>
Oversee daily operations of the Front Office Department, including reception, concierge, and guest services</li><li>
Assist in managing sub-departments within Front Office to maintain high standards of customer service</li><li>
Coach and mentor staff to achieve and exceed service standards</li><li>
Analyze billing instructions and ensure accuracy of agent invoices</li><li>
Monitor and manage department expenses in accordance with occupancy and budgets</li><li>
Implement and encourage innovative ideas for improving guest experience and operational efficiency</li><li>
Ensure effective communication between Front Office staff and other departments</li><li>
Handle guest complaints and staff-related issues promptly and effectively</li><li>
Assist in the preparation and management of annual budgets for related areas</li><li>
Conduct regular assessments to maintain health and safety standards within the department</li><li>
Identify training needs and coordinate staff development programs</li><li>
Assist in recruitment and performance management of Front Office staff</li><li>
Act as House Manager when required</li><li>
Ensure accurate and timely submission of all reports and relevant administrative work</li><li>
Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces</li></ul></div>

Front Office Manager

<div><div>Company Description</div> 
Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
<ul><li>
Greet guests warmly and escort them to their tables.</li><li>
Manage reservations and seating arrangements efficiently.</li><li>
Maintain a professional and courteous demeanor at all times.</li><li>
Coordinate with servers and kitchen staff to ensure smooth service flow.</li><li>
Answer guest inquiries regarding menus, specials, and restaurant services.</li><li>
Handle guest complaints or requests promptly and professionally.</li><li>
Ensure cleanliness and organization of the reception and dining areas.</li><li>
Help out in table operations in serving, clearance, etc, if needed.</li></ul><div> 
Qualifications</div> 
<ul><li>
Previous experience as a hostess or in a customer service role, preferably in hospitality.</li><li>
Excellent communication and interpersonal skills.</li><li>
Professional appearance and positive and vibrant attitude.</li><li>
Ability to multitask and work in a fast-paced environment.</li><li>
Proficiency in reservation systems and basic computer skills.</li><li>
Fluency in English; additional languages are a plus.</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Food & Beverage Hostess

Join Accor and explore 58   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.