Qureos Mentor

Acers Hospitality Consultants

Job Opportunity &ndash; HR Manager Location: Oman Salary: OMR 1,500/monthPosition Summary We are seeking an experienced HR Manager to establish and lead the Human Resources function, transforming the organization from an owner-driven setup into a structured, corporate-level employer. This role covers the full HR spectrum &mdash; from workforce planning, grading and salary banding, to recruitment, training, performance management, compliance, and employee engagement. The HR Manager will design and implement HR systems, policies, and KPIs to support growth across multiple brands, outlets, and a Central Kitchen.Key Responsibilities<ul><li>Organizational Design &amp; Grading</li><li>Develop a clear organizational chart with reporting lines.</li><li>Implement a grading structure linking roles to pay scales, benefits, and career progression.</li><li>Compensation &amp; Benefits</li><li>Create salary bands for each grade/role, benchmarked against the Oman 2025 market.</li><li>Standardize pay practices across outlets to ensure fairness.</li><li>Design incentive and bonus schemes (sales, cost control, performance-based).</li><li>Performance Management</li><li>Develop KPI frameworks for all roles (outlet, central kitchen, admin, management).</li><li>Implement probation evaluations, quarterly reviews, and annual appraisals.</li><li>Link performance to promotions, increments, and career development.</li><li>Policies &amp; Procedures</li><li>Draft and implement a full HR Policy Manual (attendance, leave, overtime, grooming, discipline, grievance handling).</li><li>Roll out a progressive disciplinary system (warnings through to termination).</li><li>Recruitment &amp; Onboarding</li><li>Manage end-to-end recruitment for new outlets, central kitchen, and office roles.</li><li>Standardize job descriptions, interview processes, and offer letters.</li><li>Deliver structured onboarding and induction programs for all hires.</li><li>Training &amp; Development</li><li>Establish a training calendar (hygiene, service, upselling, leadership).</li><li>Coordinate with outlet and central kitchen managers for operational training.</li><li>Track completion and evaluate training effectiveness.</li><li>Payroll &amp; Compliance</li><li>Manage attendance and timekeeping systems (biometric/POS).</li><li>Ensure accurate payroll, overtime, and deductions in coordination with Finance.</li><li>Guarantee compliance with Omani labor law, visas, contracts, and permits.</li><li>Employee Relations &amp; Engagement</li><li>Launch staff recognition programs (employee of the month, awards).</li><li>Run engagement surveys and design action plans.</li><li>Act as mediator for grievances and workplace conflicts.</li><li>Health, Safety &amp; Welfare</li><li>Oversee medical insurance, welfare, and health &amp; safety law compliance.</li><li>Support Food Safety/QA with hygiene and safety training.</li><li>HR Analytics &amp; Reporting</li><li>Produce monthly HR dashboards (headcount, turnover, recruitment, training, overtime).</li><li>Provide workforce insights and recommendations to leadership.</li></ul>Key Performance Indicators (KPIs)<ul><li>Turnover rate under 15%</li><li>Recruitment lead time under 30 days</li><li>100% compliance with Omani labor law</li><li>Payroll accuracy at 100%</li><li>Training completion above 90%</li><li>Improved employee satisfaction scores</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field; HR certifications preferred.</li><li>6&ndash;8 years of HR experience, including 3+ years in a managerial role within hospitality/F&amp;B.</li><li>Strong knowledge of Omani labor law and GCC HR practices.</li><li>Demonstrated experience in organizational restructuring and business scaling.</li></ul>Skills &amp; Competencies<ul><li>Strategic HR leadership with hands-on execution.</li><li>Strong interpersonal and communication skills.</li><li>Expertise in policy development and compliance.</li><li>Skilled in conflict resolution and negotiation.</li><li>Data-driven decision-making ability.</li><li>Change management and employee engagement focus.</li></ul>Reporting Line<ul><li>Reports to: CEO / General Manager</li><li>Supervises: HR Coordinator, Payroll &amp; Attendance Officer</li></ul>Job Type: Full-timePay: RO1,500.000 per monthApplication Question(s):<ul><li>F&amp;B Experience is a MUST</li></ul>

Human Resources Manager

Job Opportunity &ndash; Group F&amp;B Cost Controller Location: Oman Salary: OMR 800/monthPosition Summary We are seeking a skilled Group F&amp;B Cost Controller to establish and lead the cost control function across a multi-brand F&amp;B portfolio and central kitchen. This foundational role will design, implement, and oversee systems, policies, and reporting structures to ensure full visibility and control over food, beverage, and packaging costs.Initially, the position is hands-on, covering both central kitchen production and outlet operations, while building the framework for a future multi-person cost control team.Key Responsibilities<ul><li>Department Foundations &amp; Policy</li><li>Develop and implement the first formal Cost Control Manual, covering recipe costing, inventory processes, variance analysis, and reporting formats.</li><li>Standardize communication flows between Procurement, CK production, Stores, and Outlets.</li><li>Establish approval workflows for stock transfers, write-offs, and adjustments.</li><li>Recipe &amp; Menu Costing</li><li>Build and maintain accurate recipe costing sheets for all brands.</li><li>Ensure menu engineering supports targeted gross profit margins.</li><li>Collaborate with chefs and operations leadership on new product costing and menu launches.</li><li>Inventory &amp; Stock Control</li><li>Oversee CK and outlet inventories, reconciling transfers and sales.</li><li>Conduct and supervise regular stock counts across CK and outlets.</li><li>Investigate variances, wastage, and shrinkage; recommend corrective actions.</li><li>Reporting &amp; Analysis</li><li>Deliver weekly and monthly cost reports by brand and outlet.</li><li>Highlight variances between theoretical vs actual cost and escalate findings.</li><li>Support Finance with accurate cost data for consolidated P&amp;Ls.</li><li>Identify cost-saving opportunities and efficiency improvements.</li><li>Training &amp; Compliance</li><li>Train outlet managers, storekeepers, and CK supervisors on cost awareness.</li><li>Build a culture of accountability around food cost management.</li><li>Set KPIs and audit standards for cost compliance.</li></ul>Key Performance Indicators (KPIs)<ul><li>Variance between theoretical and actual food cost below 2%.</li><li>Recipe GP% accuracy and compliance.</li><li>Inventory accuracy above 95%.</li><li>On-time weekly and monthly reporting.</li><li>Reduction in wastage % versus sales.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or Hospitality Management.</li><li>5&ndash;7 years of experience in cost control, with at least 3 years in multi-brand F&amp;B or hospitality.</li><li>Expertise in recipe costing, yield analysis, and stock variance investigations.</li><li>Hands-on experience with POS &amp; ERP systems (Odoo, Oracle, SAP, or similar).</li><li>Strong knowledge of central kitchen models and multi-unit operations.</li></ul>Skills &amp; Competencies<ul><li>Analytical mindset with exceptional attention to detail.</li><li>Strong Excel and financial modeling skills.</li><li>Clear communication with the ability to train non-financial staff.</li><li>Integrity and independence in decision-making.</li><li>Ability to work cross-functionally with Finance, Operations, CK, and Procurement.</li><li>Strong problem-solving and investigative skills.</li></ul>Reporting Line<ul><li>Reports to: Group Finance Controller</li><li>Works closely with: Operations Manager, Procurement, CK Supervisors, Outlet Managers</li><li>Future scope: Build and oversee a team of specialized cost controllers as operations expand.</li></ul>Salary Package<ul><li>OMR 800/month</li></ul>Job Type: Full-timePay: RO800.000 per month

Group F&B Cost Controller

Job Opportunity &ndash; Group Finance Controller Location: Oman Salary: OMR 2,200/monthPosition Summary We are seeking an experienced Group Finance Controller to act as the financial steward of a multi-brand F&amp;B group. This role is responsible for consolidating accounts, ensuring financial integrity, and driving profitability across all outlets and a central kitchen.The position is pivotal in transitioning the business into a structured, corporate-level, data-driven organization with clear visibility and control over financial performance.Key Responsibilities<ul><li>Financial Reporting &amp; Consolidation</li><li>Deliver accurate and timely consolidated financial statements across all brands and outlets.</li><li>Prepare monthly management accounts with detailed variance analysis against budget and forecast.</li><li>Budgeting, Forecasting &amp; Planning</li><li>Lead annual budget preparation and rolling forecasts by brand and department.</li><li>Provide scenario analyses to support strategic decision-making.</li><li>Controls &amp; Compliance</li><li>Implement robust internal controls over cash, payments, and financial approvals.</li><li>Ensure compliance with Omani accounting standards, VAT, and regulatory requirements.</li><li>Liaise effectively with auditors, banks, and tax authorities.</li><li>Cashflow &amp; Working Capital Management</li><li>Monitor cashflow and ensure sufficient liquidity for operations and expansion.</li><li>Optimize receivables, payables, and inventory turnover to improve working capital.</li><li>Team Leadership</li><li>Supervise and develop accountants and finance staff.</li><li>Collaborate closely with Procurement, HR, and Operations to ensure integrated financial oversight.</li></ul>Key Performance Indicators (KPIs)<ul><li>Month-end closing accuracy and completion by Day 5.</li><li>Budget variance maintained within &plusmn;5%.</li><li>Timely submission of audited accounts.</li><li>Working capital cycle under 45 days.</li><li>Delivery of monthly financial dashboards to leadership.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field; CPA/ACCA/CMA preferred.</li><li>8&ndash;10 years of finance experience, including at least 3 years in senior hospitality/F&amp;B finance roles.</li><li>Strong knowledge of Oman VAT regulations and compliance requirements.</li><li>Proven expertise with ERP and financial systems.</li></ul>Skills &amp; Competencies<ul><li>Strategic financial acumen with strong operational understanding.</li><li>Advanced analytical and financial modeling skills.</li><li>Effective leadership, coaching, and team-building abilities.</li><li>High integrity, accuracy, and attention to detail.</li></ul>Reporting Line<ul><li>Reports to: CEO / General Manager</li><li>Supervises: Finance &amp; Accounts Team (Accountants, Payroll Officer)</li></ul>Salary Package<ul><li>OMR 2,200/month</li></ul>Job Type: Full-timePay: RO2,200.000 per monthApplication Question(s):<ul><li>F&amp;B Experience is a MUST</li></ul>

Group Finance Controller

Job Opportunity &ndash; Food Safety &amp; Quality Assurance (QA) Manager Location: Oman Salary: OMR 1,100/monthPosition Summary We are seeking an experienced Food Safety &amp; Quality Assurance (QA) Manager to design, implement, and enforce food safety and quality systems across a multi-brand F&amp;B group, including outlets, catering/events, central kitchen (CK) production, and grab-and-go products.This newly created corporate role ensures full compliance with Omani food safety regulations, drives HACCP/ISO standards, and safeguards brand reputation by embedding world-class food safety practices into every level of operation.Key Responsibilities<ul><li>Food Safety Systems &amp; Compliance</li><li>Develop and implement HACCP-based food safety management systems for CK and outlets.</li><li>Ensure compliance with Omani food safety laws, audits, and international standards (ISO 22000, FSSC, etc.).</li><li>Maintain updated food safety manuals, SOPs, and documentation.</li><li>Audits &amp; Inspections</li><li>Conduct regular internal hygiene and safety audits across CK, outlets, and catering operations.</li><li>Oversee supplier audits to ensure raw material quality and safety.</li><li>Coordinate with external auditors, inspectors, and regulators.</li><li>Training &amp; Awareness</li><li>Design and deliver ongoing hygiene and food safety training for CK staff, outlet staff, and drivers.</li><li>Ensure all new hires complete mandatory food safety induction.</li><li>Drive a culture of accountability around hygiene and safety.</li><li>Quality Assurance &amp; Traceability</li><li>Implement batch coding, labeling, and shelf-life controls for CK and grab-and-go items.</li><li>Establish product recall and traceability procedures.</li><li>Monitor packaging, storage, and transport hygiene.</li><li>Incident &amp; Risk Management</li><li>Investigate customer complaints and safety incidents.</li><li>Lead root cause analysis and corrective/preventive actions (CAPA).</li><li>Report risks, non-conformities, and corrective actions to leadership.</li><li>Cross-Functional Collaboration</li><li>Partner with Operations, CK Production, Procurement, and HR to align standards.</li><li>Support HR with training programs and disciplinary measures for non-compliance.</li><li>Collaborate with Marketing to ensure product claims reflect certifications.</li></ul>Key Performance Indicators (KPIs)<ul><li>Audit scores across outlets and CK above 90%.</li><li>Zero major food safety incidents.</li><li>100% compliance with Omani food safety regulations.</li><li>Staff hygiene training completion rate at 100%.</li><li>Non-conformities resolved within agreed timelines.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Food Science, Microbiology, Quality Management, or related field.</li><li>6&ndash;8 years of food safety/QA experience in F&amp;B or hospitality, ideally with CK-driven models.</li><li>HACCP Level 4 certification (mandatory); ISO 22000 or FSSC preferred.</li><li>Strong knowledge of Omani and GCC food safety regulations.</li><li>Experience in supplier audits and catering/event food safety.</li></ul>Skills &amp; Competencies<ul><li>Deep expertise in food safety systems and audits.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and training skills.</li><li>Integrity and high attention to detail.</li><li>Ability to work cross-functionally and enforce compliance.</li></ul>Reporting Line<ul><li>Reports to: CEO / General Manager</li><li>Works closely with: Operations Manager, CK Supervisors, HR, Procurement, Marketing</li></ul>Salary Package<ul><li>OMR 1,100/month</li></ul>Job Type: Full-timePay: RO1,100.000 per month

Food Safety & Quality Assurance (QA) Manager

Job Opportunity &ndash; Operations Manager Location: Oman Salary: OMR 1,600/monthPosition Summary We are seeking an experienced Operations Manager to establish and lead the operations function across a multi-brand F&amp;B ecosystem, including multiple outlets, catering/events, and a central kitchen (CK).This newly created role will bring structure, consistency, and accountability across all brands and operations. The Operations Manager ensures operational excellence, adherence to SOPs, profitability, and readiness for new brand launches. Acting as the bridge between outlets, central kitchen, and corporate functions (Finance, HR, Procurement, Marketing), this role will free senior leadership from day-to-day firefighting and position the organization for scalable growth.Key Responsibilities<ul><li>Multi-Brand Outlet Oversight</li><li>Directly supervise all outlet managers.</li><li>Monitor sales, labor, service quality, and customer feedback daily.</li><li>Conduct routine outlet audits (service, hygiene, food safety, cash handling).</li><li>Central Kitchen Integration</li><li>Align CK production with outlet forecasts and catering requirements.</li><li>Monitor dispatch accuracy, fill rates, and delivery SLAs.</li><li>Ensure reconciliation between CK transfers and outlet sales.</li><li>Operational Standards &amp; SOP Compliance</li><li>Roll out and enforce Standard Operating Procedures (SOPs) across all operations.</li><li>Train managers and supervisors to achieve 100% SOP compliance.</li><li>Maintain brand standards for quality, consistency, and customer experience.</li><li>Sales &amp; Profitability</li><li>Track outlet sales, cost of sales, and labor costs.</li><li>Work with Finance to analyze profitability by outlet and brand.</li><li>Identify underperforming outlets/products and implement corrective actions.</li><li>Support menu engineering, upselling, and promotional initiatives.</li><li>People Leadership &amp; Training</li><li>Coach and lead outlet managers and CK supervisors.</li><li>Oversee scheduling, labor optimization, and HR compliance.</li><li>Drive training rollouts in service, hygiene, upselling, and leadership.</li><li>Expansion &amp; Projects</li><li>Lead the operational readiness of new outlets.</li><li>Develop opening checklists, staffing plans, and critical paths.</li><li>Coordinate with Projects, HR, and Marketing for smooth launches.</li><li>Customer Experience &amp; Service Recovery</li><li>Monitor customer complaints and recovery cases.</li><li>Implement structured complaint resolution with tracking and follow-up.</li><li>Drive improvements in satisfaction and loyalty.</li><li>Cross-Functional Collaboration</li><li>Collaborate with Finance, HR, Procurement, and Marketing.</li><li>Ensure decisions are data-driven with regular reporting to leadership.</li></ul>Key Performance Indicators (KPIs)<ul><li>Like-for-like (LFL) sales growth.</li><li>Labor cost % within budget.</li><li>Service audit scores above 90%.</li><li>Customer complaint resolution above 95%.</li><li>CK dispatch accuracy and on-time delivery.</li><li>Timely opening of new outlets/projects.</li><li>Improved profitability per outlet/brand.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Hospitality, Business Management, or related field.</li><li>8&ndash;10 years of F&amp;B operations experience, with at least 3 years in multi-outlet/multi-brand management.</li><li>Proven expertise in CK-driven models, catering/events, and outlet supervision.</li><li>Experience launching outlets and enforcing SOPs.</li><li>Strong commercial acumen in sales, labor, and food cost.</li></ul>Skills &amp; Competencies<ul><li>Leadership: ability to coach managers and enforce accountability.</li><li>Operational discipline: detail-oriented in SOPs, hygiene, and service.</li><li>Analytical skills: interpret sales, cost, and labor data effectively.</li><li>Problem-solving: proactive in addressing operational challenges.</li><li>Communication: clear and structured across teams and leadership.</li><li>Customer focus: passion for delivering service excellence.</li></ul>Reporting Line<ul><li>Reports to: CEO / General Manager</li><li>Supervises: Outlet Managers, CK Supervisors, Drivers &amp; Delivery Teams</li></ul>Salary Package<ul><li>OMR 1,600/month</li></ul>Job Type: Full-timePay: RO1,600.000 per month

F&B Operations Manager

Driver with car required in Dubai to support catering operations. Responsibilities include transporting items to and from storage and event locations, carrying equipment, assisting with event setup, and handling dismantling/removal after events. The role will start part-time, with the possibility of moving into full-time.Job Type: Part-time

Driver

Cost Controller (F&amp;B)Position Title: Cost Controller &ndash; Food &amp; Beverage Reports To: Finance Manager / CFO Department: FinanceRole SummaryThe Cost Controller ensures accurate monitoring and control of all food &amp; beverage costs across outlets, central kitchens, and catering operations. The role focuses on minimizing wastage, optimizing margins, and providing management with timely cost reports and analysis.Key Responsibilities<ul><li>Monitor daily food &amp; beverage costs across outlets and production units.</li><li>Prepare and review cost variance reports on a regular basis.</li><li>Maintain recipe costing, yield testing, and standard portion sizes with culinary teams.</li><li>Audit purchase orders, invoices, and inventory transactions for accuracy.</li><li>Conduct monthly stock counts and reconcile variances.</li><li>Analyze menu items for profitability and support menu engineering.</li><li>Implement procedures to reduce losses, control storage, and optimize purchasing.</li><li>Assist in preparing budgets, forecasts, and margin analysis.</li><li>Coordinate closely with procurement, storekeepers, and operations teams.</li><li>Ensure compliance with audit requirements and internal policies.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field.</li><li>3&ndash;5 years&rsquo; experience in F&amp;B cost control (mandatory).</li><li>Strong ERP and POS knowledge (SAP, Oracle, FMC, Foodics or similar).</li><li>Excellent Excel and analytical skills.</li><li>Strong attention to detail with solid communication abilities.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per month

F&B Cost Controller

Join Acers Hospitality Consultants and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.