Qureos Mentor

ACG World

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 Group Company
 
 
 
 ACGE
 
 
 
 Job Objective
 
 
 
 
 Primary Responsibilities
 
 
 
 Area of responsibility
 
 
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 Job Responsibilities
 
 
 
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 To enhance customer experience and build reputation with ACG products; this includes
 
 
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 providing technical support to enable efficient utilization of ACG products at customer site
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 Timely resolution of technical complaints by the customer
 
 
 
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 Functional
 
 
 
 Core
 
 
 
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 To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.
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 To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe.
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 To conduct customer training programs in house or at customer place.
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 Recognizing sales opportunities and communicating the same to our sales TIC's.
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 Integrate customer feedback with our existing business process.
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 Help in getting competitor information on products, markets, etc.
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 To generate spare business, up-gradation business and execute the same at customer place.
 
 
 
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 Scope of Decision Making: (As per Career Architecture)
 
 
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 Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors
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 Follow up for orders for spares parts, maintenance services, AMC etc.
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 Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines
 
 
 
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 Key Result Areas
 
 
 
 
 Key Interfaces
 
 
 
 
 Educational And Experience Requirements
 
 
 
 Educational Qualification &amp; Experience:
 
 
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 Educational Qualification: Diploma in Mechatronics / Mechanical, BE (Mechanical)
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 Experience: 3 -8 Years
 
 
 
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 Technical Competencies &amp; Personas
 
 
 
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 Basic computer knowledge (word, excel)
 
 
 
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 Analytical Skills
 
 
 Communication
 
 
 Problem Solving
 
 
 Cross Functional Team Working
 
 
 Delivering Consistent Results
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Service Engineer

Join ACG World and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ACG World

ABOUT_COMPANY

Service Engineer