Urwah Admin

ACI Worldwide

<div><p><b>Powering the world&rsquo;s payments ecosystem
</b></p><p>ACI powers the payments ecosystem &ndash; globally, and you power ACI. You&rsquo;ll innovate, collaborate, and grow &ndash; in an energetic technology culture with decades of proven success. ACIers &ndash; in all roles and levels &ndash; are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.<br>
</p><p></p><p>As a <b>Software Engineering Manager </b>in <b>Omaha, NE or Norcross, GA </b>, you will join a diverse, passionate team, dedicated to powering the world&rsquo;s payments ecosystem!
</p><p><b>JOB PURPOSE
</b></p><p>The Software Engineering Manager is a first-level people leader responsible for leading a team of software engineers to deliver high-quality software solutions while developing team members' technical and professional capabilities. Reporting to a Director of Software Engineering, this role balances hands-on technical contribution with people management, ensuring the team executes effectively on product roadmaps while maintaining engineering excellence, fostering collaboration, and driving continuous improvement.
</p><p><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
</b></p><p><b>Team Leadership &amp; Development
</b></p><ul><li>Lead, mentor, and develop a team of 10 -15 software engineers across various experience levels
</li><li>Conduct regular 1-on-1s focused on career development, feedback, and goal progress
</li><li>Set clear performance expectations and deliver constructive feedback through ongoing coaching
</li><li>Manage performance improvement plans and make difficult personnel decisions when necessary
</li><li>Create individual development plans aligned with career aspirations and business needs
</li><li>Facilitate team dynamics, resolve conflicts, and build cohesive, high-performing teams
</li><li>Drive recruitment efforts including sourcing, interviewing, and hiring top engineering talent
</li><li>Onboard new team members with structured ramp-up plans and mentorship assignments
</li><li>Foster inclusive team culture where all members feel valued and empowered to contribute
</li><li>Recognize and celebrate team achievements and individual contributions
</li></ul><p><b>Software Delivery &amp; Execution
</b></p><ul><li>Ensure on-time delivery of high-quality software features aligned with product roadmaps
</li><li>Break down complex initiatives into manageable work items with clear acceptance criteria
</li><li>Facilitate sprint planning, daily standups, retrospectives, and other agile ceremonies
</li><li>Remove blockers and dependencies that impede team progress
</li><li>Monitor work-in-progress and team velocity to maintain sustainable delivery pace
</li><li>Balance feature development with technical debt reduction and platform improvements
</li><li>Coordinate with other engineering teams to manage dependencies and integration points
</li><li>Drive root cause analysis for production incidents and implement preventive measures
</li><li>Participate in on-call rotation and ensure team maintains operational excellence
</li><li>Track and communicate progress, risks, and blockers to leadership and stakeholders
</li></ul><p><b>Technical Excellence &amp; Standards
</b></p><ul><li>Establish and enforce code quality standards through reviews and best practices
</li><li>Guide technical design decisions and architectural approaches for team's domain
</li><li>Promote test-driven development and comprehensive automated testing strategies
</li><li>Champion DevOps practices including CI/CD, infrastructure as code, and observability
</li><li>Ensure security best practices are embedded in development lifecycle
</li><li>Drive adoption of AI-powered development tools to enhance team productivity
</li><li>Evaluate and integrate AI capabilities into products where appropriate
</li><li>Establish guidelines for responsible AI usage and model evaluation
</li><li>Drive technical debt visibility and advocate for dedicated time to address it
</li><li>Stay current with technology trends including AI/ML advancements and evaluate new tools and frameworks
</li><li>Contribute code to critical features and technical spikes (20-30% time)
</li><li>Mentor engineers on technical skills, design patterns, AI integration, and problem-solving approaches
</li><li>Foster engineering craftsmanship through code reviews, pair programming, and knowledge sharing
</li></ul><p><b>Collaboration &amp; Communication
</b></p><ul><li>Partner with Product Management on feature definition, scope, and acceptance criteria
</li><li>Work with Technical Program Managers on capacity planning and portfolio execution
</li><li>Collaborate with Architecture team on technical standards and design reviews
</li><li>Engage with QA/Test teams to ensure comprehensive testing strategies
</li><li>Communicate team progress, risks, and achievements to Director and stakeholders
</li><li>Translate business requirements into technical solutions and explain technical constraints to non-technical audiences
</li><li>Facilitate cross-team collaboration and knowledge transfer
</li><li>Represent team in engineering leadership forums and initiatives
</li><li>Build strong working relationships across engineering, product, and business teams
</li></ul><p><b>Process Improvement &amp; Metrics
</b></p><ul><li>Drive continuous improvement through retrospectives and actionable experiments
</li><li>Monitor and improve team metrics including velocity, cycle time, and quality indicators
</li><li>Implement and track DORA metrics (deployment frequency, lead time, MTTR, change failure rate)
</li><li>Identify process bottlenecks and implement improvements to engineering workflows
</li><li>Leverage tools and automation to improve team productivity and efficiency
</li><li>Participate in post-mortems and drive implementation of corrective actions
</li><li>Contribute to engineering-wide initiatives for tooling, processes, and standards
</li><li>Use data to inform decisions and demonstrate team impact
</li></ul><p><b>QUALIFICATIONS
</b></p><p><b>Education
</b></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, or related technical field required
</li><li>Equivalent experience (8+ years software engineering) may substitute for degree
</li></ul><p><b>Experience
</b></p><ul><li>5-8+ years of software engineering experience with demonstrated technical proficiency
</li><li>2+ years of people management experience leading engineering teams
</li><li>Proven track record delivering complex software features from concept to production
</li><li>Experience working in agile environments (Scrum, Kanban)
</li><li>Experience with full software development lifecycle including design, development, testing, and deployment
</li><li>Experience with cloud platforms (AWS, Azure, or GCP)
</li><li>Experience in payments, financial services, or regulated industries preferred
</li><li>Experience managing distributed or remote team members a plus
</li></ul><p><b>Software Development:
</b></p><ul><li>Strong proficiency in one or more programming languages (Java, C#, Python, JavaScript/TypeScript, Go)
</li><li>Experience with web application frameworks (Spring Boot, .NET Core, React, Angular, Node.js)
</li><li>Working knowledge of microservices architecture and RESTful API design
</li><li>Understanding of databases (SQL: PostgreSQL, MySQL; NoSQL: MongoDB, DynamoDB)
</li><li>Familiarity with message queuing systems (Kafka, RabbitMQ, SQS)
</li><li>Experience with containerization and orchestration (Docker, Kubernetes)
</li><li>Knowledge of cloud services (AWS EC2, Lambda, S3, RDS; Azure equivalents)
</li></ul><p><b>AI &amp; Intelligent Systems:
</b></p><ul><li>Experience integrating LLMs and AI models into applications (OpenAI, Anthropic Claude, Azure OpenAI, AWS Bedrock)
</li><li>Understanding of prompt engineering, RAG (Retrieval-Augmented Generation), and vector databases
</li><li>Familiarity with AI agent frameworks and orchestration (LangChain, LlamaIndex, AutoGen, CrewAI)
</li><li>Knowledge of embedding models and semantic search techniques
</li><li>Experience with AI-powered development tools (GitHub Copilot, Cursor, ChatGPT, Claude)
</li><li>Understanding of AI governance, responsible AI practices, and model evaluation
</li><li>Awareness of AI security concerns including prompt injection and data leakage
</li></ul><p><b>Engineering Practices:
</b></p><ul><li>Strong understanding of CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, Azure DevOps)
</li><li>Experience with version control systems (Git) and branching strategies
</li><li>Knowledge of automated testing (unit, integration, E2E testing frameworks)
</li><li>Understanding of monitoring and observability tools (Prometheus, Grafana, Datadog, Splunk)
</li><li>Familiarity with infrastructure as code (Terraform, CloudFormation)
</li><li>Experience with agile methodologies and tools (Jira, Azure DevOps)
</li></ul><p><b>Security &amp; Compliance:
</b></p><ul><li>Understanding of secure coding practices and OWASP Top 10
</li><li>Knowledge of authentication/authorization patterns (OAuth, JWT, SAML)
</li><li>Awareness of compliance requirements for financial services (PCI DSS, SOC 2)
</li><li>Experience with vulnerability scanning and remediation
</li></ul><p><b>Metrics:
</b></p><ul><li>DORA metrics and engineering productivity measurement
</li><li>Agile metrics (velocity, burn-down, cycle time, lead time)
</li><li>Quality metrics (defect density, test coverage, code complexity)
</li><li>System reliability metrics (uptime, error rates, latency)
</li></ul><p><b>Leadership &amp; Professional Skills
</b></p><ul><li>Strong people management skills with ability to motivate and develop engineers
</li><li>Excellent communication skills with technical and non-technical audiences
</li><li>Ability to give and receive constructive feedback
</li><li>Strong problem-solving and critical thinking abilities
</li><li>Conflict resolution and interpersonal skills
</li><li>Time management and prioritization in fast-paced environment
</li><li>Empathy and emotional intelligence
</li><li>Growth mindset and commitment to continuous learning
</li><li>Ability to make decisions with incomplete information
</li><li>Accountability and ownership of team outcomes
</li></ul><p><b>PREFERRED QUALIFICATIONS
</b></p><ul><li>Master's degree in Computer Science or related field
</li><li>3+ years of engineering management experience
</li><li>Experience managing engineers at different career levels (junior through senior)
</li><li>Experience scaling engineering teams and processes
</li><li>Agile certifications (Certified Scrum Master, SAFe Scrum Master)
</li><li>Technical certifications (AWS Certified Developer, Azure Developer Associate)
</li><li>Experience in payment processing, transaction systems, or financial platforms
</li><li>Background in both frontend and backend development
</li><li>Experience with event-driven architectures and real-time processing
</li><li>Experience building or integrating AI agents or autonomous systems
</li><li>Hands-on experience with machine learning model deployment and MLOps
</li><li>Familiarity with vector databases (Pinecone, Weaviate, ChromaDB) and semantic search
</li><li>Experience with AI model fine-tuning or training
</li><li>Knowledge of AI ethics, bias detection, and fairness in AI systems
</li><li>Familiarity with machine learning or data engineering concepts
</li><li>Open source contributions or technical community involvement
</li><li>Experience implementing engineering metrics programs
</li></ul><p><b>WORK ENVIRONMENT
</b></p><ul><li>Hybrid work model (3 days in-office per week)
</li><li>Candidates based in Omaha, NE or Norcross, GA strongly preferred
</li><li>Standard office environment with ergonomic workstation
</li><li>50% people management (1-on-1s, coaching, hiring), 30% technical work (coding, design reviews), 20% meetings and collaboration
</li><li>Occasional travel (5-15% annually) for team offsites, training, or conferences
</li><li>Participation in on-call rotation for production support (typically 1 week every 6-8 weeks)
</li><li>Flexibility required for production incidents or critical releases outside business hours
</li>Collaboration with global teams may require occasional early morning or evening meetings<br>
<li>
</li></ul><p></p><p><i>Applicants </i><b><i>must be currently authorized to work in the United States </i></b><i>on a full-time basis. This position </i><b><i>does not offer sponsorship </i></b><i>for employment visa status or work permit now or in the future.
</i></p><p>I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package&mdash;all within an innovative and collaborative work environment.
</p><p>Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at <b>www.aciworldwide.com </b>Job ID <b>(Requisition #18509)
</b></p><p><i>ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
</i></p><p><i>#LI-LF1
</i></p><p><i>#LI-Hybrid</i></p></div>
<br><div>ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.</div>

Mgr Software Engineering

<div><div><div><div><b>Powering the world&rsquo;s payments ecosystem
</b></div></div><div><div>ACI powers the payments ecosystem &ndash; globally, and you power ACI. You&rsquo;ll innovate, collaborate, and grow &ndash; in an energetic technology culture with decades of proven success. ACI&rsquo;ers &ndash; in all roles and levels &ndash; are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.<br>
</div></div><div></div><div><p>As a <b>Customer Success Manager, in Saudi Arabia, </b>you will join a diverse, passionate team, dedicated to powering the world&rsquo;s payments ecosystem!<br>
</p></div><p></p><div><p><b>The purpose of the </b><b>Customer Success Manager </b><b>role is:
</b></p></div><div><div>The Customer Success Manager (CSM) is responsible for establishing and scaling Customer Success in a region where the function is newly introduced. The role focuses on helping customers get value quickly, building strong foundations for long term relationships, and embedding Customer Success as a trusted and visible part of the customer experience.
</div></div><div><div>Working closely with Sales in a highly active growth region, the CSM supports a growing portfolio of newly onboarded and existing customers. The focus is on driving adoption, retention, and customer confidence, while ensuring customers feel supported, understood, and connected to the full value of ACI&rsquo;s solutions from day one.
</div></div><div><div>This role is ideal for someone who enjoys building something new, thrives in fastmoving environments, and is comfortable to manage customers at different stages of maturity. The CSM brings structure and consistency to customer engagement while adapting quickly to the needs of a rapidly expanding customer base.
</div></div><div><div>The CSM owns ongoing account management and structured account planning, with a strong emphasis on onboarding, early lifecycle success, and account stabilization. This includes building relationships across customer stakeholders and, where appropriate, helping establish executive level connections between customers and ACI leadership.
</div></div><div><div>From a commercial perspective, the CSM plays an important role in supporting growth in a sales drive n region. By understanding customer goals, usage, and account health, the CSM helps protect revenue and identify expansion potential. The CSM uses account insights to identify growth opportunities and either leads the commercial conversation or partners with sales as needed.<br>
</div></div><div></div><div><div><b>A typical day at ACI for a Customer Success Manager is:
</b></div></div><div><ul><li><div>-Establish and deliver a consistent, scalable Customer Success approach across a growing set of newly onboarded and existing accounts.
</div></li></ul></div><div><ul><li><div>-Support customer onboarding and early targ et engagement, ensuring customers achieve initial value quickly and confidently.
</div></li></ul></div><div><ul><li><div>-Proactively engage customers to understand their goals, guide adoption, and strengthen relationships throughout their lifecycle with ACI.
</div></li></ul></div><div><ul><li><div>-Identify risks early&mdash;particularly in new or transitioning accounts&mdash;and drive actions to improve account health, retention, and satisfaction.
</div></li></ul></div></div><div><div><ul><li><div>-Use account insights to identify growth opportunities and either lead the commercial conversation or partner with sales as needed.
</div></li></ul></div><div><ul><li><div>-Work closely with Sales and other internal teams to ensure smooth handovers, aligned messaging, and a seamless customer experience in a high growt h environment.
</div></li></ul></div><div><ul><li><div>-Communicate effectively across customer stakeholder groups, surfacing opportunities and issues early and driving them toward resolution.
</div></li></ul></div><div><ul><li><div>-Lead and coordinate internal account teams, fostering collaboration across functions to support onboarding, adoption, and long term success.
</div></li></ul></div><div><ul><li><div>-Achieve defined performance metrics, including customer satisfaction, retention, backlog growth, and annual revenue contribution.
</div></li></ul></div><div><ul><li><div>-Support additional initiatives that help establish and scale Customer Success in the region.
</div></li></ul></div><div><ul><li><div>-Understand and adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.<br>
</div></li></ul></div><p></p><div><p><b>Knowledge, </b><b>Skills and Experience required for the job:
</b></p></div><div><ul><li><div>- 5+ years&rsquo; experience in customer facing roles
</div></li></ul></div><div><ul><li><div>- Strong business and negotiation skills.
</div></li></ul></div><div><ul><li><div>- Proven experience with account planning and review process including customer experience and relationship management.
</div></li></ul></div><div><ul><li><div>- Experience with recurring revenue business models, commercial and contractual term-based software license agreements, account planning and management process and payments as applicable to banking and financial intermediaries.<br>
</div></li></ul></div></div><div></div><div><div><p><b>Core Capabilities:
</b></p></div><div><p>We seek colleagues who embody our core capabilities &mdash; these shape our culture and enable us to make a meaningful impact together:
</p></div><div><ul><li><div><b>Ensure Accountability: </b>holding self and others accountable to meet commitments.
</div></li></ul></div><div><ul><li><div><b>Drives Results: </b>consistently achieving results, even under tough circumstances.
</div></li></ul></div><div><ul><li><div><b>Customer Focus: </b>building strong customer relationships and delivering customer-centric solutions.
</div></li></ul></div><div><ul><li><div><b>Cultivate Innovation: </b>creating new and better ways for the organization to be successful.
</div></li></ul></div><div><ul><li><div><b>Collaborates: </b>building partnerships and working collaboratively with others.
</div></li></ul></div><div><ul><li><div><b>Courage: </b>stepping up to address difficult issues, saying what needs to be said.<br>
</div></li></ul></div><p></p><div><p><i>Applicants </i><b><i>must be currently authorized to work in Saudi Arabia </i></b><i>on a full-time basis. This position </i><b><i>does not offer sponsorship </i></b><i>for employment visa status or work permit now or in the future.
</i></p></div><div><p>I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package&mdash;all within an innovative and collaborative work environment.<br>
 </p></div><div></div><div><div>Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at <b>www.aciworldwide.com<br>
</b></div></div><div></div><div><div><i>ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.<br>
</i></div></div><div></div><div><div><b>Important Notice About Recruitment Scams</b><br>
<br>
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.<br>
</div></div><div></div><div><div>#Req Id: 18621<br>
</div></div><div></div><div><p><i>#LI-GI1
</i></p></div><div><p><i>#LI-Hybrid</i></p></div></div></div><p></p>

Customer Success Manager

<div><p><b>Powering the world&rsquo;s payments ecosystem
</b></p><p>ACI powers the payments ecosystem &ndash; globally, and you power ACI. You&rsquo;ll innovate, collaborate, and grow &ndash; in an energetic technology culture with decades of proven success. ACIers &ndash; in all roles and levels &ndash; are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.<br>
</p><p></p><p>As a <b>Intern Software Engineering currently residing in Omaha, NE, </b>you will join a diverse, passionate team, dedicated to powering the world&rsquo;s payments ecosystem!<br>
</p><p></p><p><b>Job Summary:
</b></p><p>Participates in planning, designing, developing and testing software systems or applications for software enhancements and new products.<br>
</p><p></p><br>
<p><b>Job Responsibilities:
</b></p><ul><li>Participates in the development, testing and delivery of high-quality software/solutions.
</li><li>Creates and reviews unit, integration, system, and/or QA Test Plans/Scripts, executes test, and analyzes results.
</li><li>Participates in the research and resolution of customer reported problems.
</li><li>Perform other duties as assigned
</li><li>Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
</li></ul><p><b>Knowledge, Skills and Experience required for the job:
</b></p><ul><li>Some college coursework in computer science
</li><li>Specific knowledge of software development technology and methodology.
</li></ul><p><b>Preferred Knowledge, Skills and Experience needed for the job:<br>
</b></p><p></p><br>
<p><b>Work Environment:
</b></p><ul><li>Standard Office Equipment
</li><li>Majority time spent on PC (Phys. Req.)
</li>Occasional travel required, may be domestic or international<br>
<li>
</li></ul><p></p><p><i>Applicants </i><b><i>must be currently authorized to work in the United States </i></b><i>on a full-time basis. This position </i><b><i>does not offer sponsorship </i></b><i>for employment visa status or work permit now or in the future.
</i></p><p>I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation package&mdash;all within an innovative and collaborative work environment.
</p><p>I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package&mdash;all within an innovative and collaborative work environment.
</p><p>Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at <b>www.aciworldwide.com </b>Job ID <b>(Requisition #18699)
</b></p><p><i>ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
</i></p><p><b>Important Notice About Recruitment Scams
</b><br>
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.<br>
</p><p></p><p><i>#LI-LF1
</i></p><p><i>#LI-Hybrid</i></p></div>
<br><div>ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.</div>

Intern Software Engineering

Join ACI Worldwide and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ACI Worldwide

About Company

Mgr Software Engineering

Customer Success Manager

Intern Software Engineering