Qureos Mentor

Acorn Technology Services

Job summaryWe are looking for a Service Desk Analyst who is passionate about effective solutions and clear communication and coordination with customers around critical and complex issues. Working with Systems Engineering and Cybersecurity departments to ensure critical issues and incidents are resolved on time and according to customers expectations.General purpose of the positionThis position is part of Service Desk department and is responsible for the frontline support of our customers' needs including, but not limited to, troubleshooting hardware, software, and network related issues. This position is on-site at a customer location in the greater Santa Barbara area, and will report to the Director &ndash; Service Desk.Job description&middot; Provide technical support for hardware and software issues related to Windows environments. Provide outstanding service to new and existing customers via in-person, telephone, and email. Answering phone calls and responding to customer&rsquo;s emails.&middot; Troubleshoot and resolve networking issues, including DNS configurations and VPN connectivity.&middot; Assist users with Active Directory management, including user account creation and permissions.&middot; Analyze customer problems and provide timely solutions through remote assistance or on-site visits as needed.&middot; Document all support interactions in the service desk system (AutoTask) to maintain accurate records of issues and resolutions.&middot; Collaborate with other IT team members to enhance overall service delivery and improve processes.&middot; Deliver excellent customer service by communicating clearly and professionally with users at all levels.&middot; Excellent working knowledge of Active Directory, Microsoft Exchange, File Server, Print Server, DHCP, DNS, High Availability, Virtualization, Group Policy, Terminal Services, and Monitoring.&middot; Experience supporting/troubleshooting Microsoft 365, mobiles devices, and computer peripherals.&middot; Remote Control support and troubleshooting for: Windows OS; Outlook/Exchange; mobile devices; print/scan/fax, and IP phones; and Microsoft Office Suite, business applications, and web applications.&middot; Assist customers in troubleshooting technical problems, and document and respond to customer issues.&middot; Provide analysis, diagnosis, and resolution of complex desktop, server, network, and software problems for end users, if unable to resolve, immediate escalation to remote Systems Administration or Systems Engineering teams.&middot; Advanced technical and troubleshooting knowledge of desktops and applications.&middot; Intermediate understanding of networking including but not limited to: Knowledge of common ports, LAN, WAN, VPN, DNS, Routing, ACLs, NAT, VLAN, and subnetting.&middot; Extensive Windows and/or Macintosh OS experience, both as a user and as a engineer.&middot; Experience using a trouble ticketing system, and demonstrable experience in documenting issues, problems, and resolutions.&middot; Experience in the following applications and protocols a plus: Datto RMM/Autotask, IT Glue, Enterprise Antivirus Solutions, WSUS, website domain management, website security systems, VMWare and Hyper-V.&middot; Ability to quickly assess situations and escalate issue to higher level technician when necessary.&middot; Ability to set priorities and solve problems. Efficiency at managing multiple tasks without frequent supervision.&middot; Provide first level support for network related systems and issues.&middot; Thoroughly document issues on a regular basis in documentation management system and tickets.&middot; Ability, experience, and will to resolve 15-20 tickets a day.Education and experience&middot; Bachelor&rsquo;s degree in computer science is preferred.&middot; 4-6 years working full-time in an IT helpdesk, service desk or IT call center environment required.&middot; 2 years of server administration experience required. Domain management.&middot; Previous MSP experience highly preferred.&middot; Conversational and written English fluency required.&middot; Technical Certifications a plus (MCSA, CCNA, CompTIA, etc.).&middot; Proven experience in a technical support or help desk role.&middot; Strong knowledge of computer networking concepts, including DNS, VPN, and network troubleshooting.&middot; Familiarity with Mac OS environments is highly desirable.&middot; Proficient in using Active Directory for user management tasks.&middot; Excellent analytical skills to diagnose problems effectively.&middot; Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.&middot; Ability to work independently as well as part of a team in a fast-paced environment.Job Type: Full-timeJob Type: Full-timePay: $22.50 - $31.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Experience:<ul><li>Software troubleshooting: 2 years (Required)</li><li>Computer networking: 2 years (Preferred)</li><li>Computer hardware: 2 years (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Service Desk Analyst

7Our VisionEnabling our partners with technology solutions that help them achieve their business goals.Our MissionProvide secure and efficient technology solutions so that our customers can focus on their business.Our ValuesAccountabilityIntegrityTreat others with kindness, respect, and empathyStrive For ExcellenceApproach the business with transparencyHave Fun while doing what we loveDiversityCompanyAcorn Technology Services is a provider of Managed Information Technology Services (&ldquo;MITS&rdquo;). We believe that all businesses, regardless of size and industry, are increasingly dependent on information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their business success. Acorn Technology Services offers high quality, reasonably priced, dependable IT solutions, thereby allowing its customers to focus on their core competencies.Job summaryAcorn is seeking a high-energy, strategic Sales Development Representative to serve as the engine of our growth. In this role, you won't just be making calls; you&rsquo;ll be a frontline brand ambassador, translating complex IT solutions into tangible value for potential clients.The ideal candidate is a hunter by nature with at least two years of B2B sales experience. You are someone who thrives on the &quot;thrill of the chase&quot;&mdash;identifying new market opportunities, navigating gatekeepers, and sparking meaningful conversations with high-level decision-makers. You&rsquo;ll work in lockstep with our Account Executives to transition qualified leads into a robust sales pipeline, ensuring every interaction is backed by data and industry insight.Core Focus Areas<ul><li>Strategic Prospecting: Leveraging tools like LinkedIn Sales Navigator and Apollo to execute high-volume, multi-channel outreach (calls and emails) that breaks through the noise.</li><li>Consultative Selling: Deeply understanding the MSP (Managed Service Provider) landscape to align Acorn&rsquo;s technical offerings with the specific pain points of prospective clients.</li><li>Pipeline Management: Rigorously maintaining CRM integrity and tracking outreach metrics to ensure monthly targets for booked meetings and closed deals are consistently surpassed.</li><li>Collaborative Growth: Partnering with the broader sales team to refine messaging, coordinate seamless demos, and stay ahead of evolving IT trends.</li></ul>Key Responsibilities<ul><li>Identify, engage, and nurture potential clients to build a strong pipeline of sales-ready opportunities.</li><li>Develop a deep understanding of Acorn's offerings and confidently communicate their value to prospects.</li><li>Match Acorn's solutions to the specific goals and pain points of each prospect.</li><li>Work hand-in-hand with account executives to coordinate calls, demos, and meetings.</li><li>Stay current on trends in the MSP industry and IT landscape to build credibility with prospects and clients.</li><li>Execute high-volume outbound calls and emails with purpose and strategy every day.</li><li>Gather key information from prospect interactions and online research, keeping CRM data accurate and up to date.</li><li>Track and report on outreach activity, pipeline progress, and appointment metrics on a weekly basis.</li><li>Consistently meet or surpass monthly targets for booked meetings and closed deals.</li></ul>Requirements: <ul><li>Full professional fluency in English, with near-native communication skills.</li><li>Strong written and verbal communication skills with the ability to engage decision-makers confidently.</li><li>Minimum two years of B2B sales experience, ideally in a technical or technology-related environment.</li><li>Demonstrated ability to break into new markets and secure meetings with net-new prospects.</li><li>Familiarity with CRM platforms is preferred.</li><li>Familiarity with tools like LinkedIn Sales Navigator, Apollo, or similar prospecting platforms is a plus.</li><li>Understanding of basic IT or managed services concepts is an advantage.</li></ul>The Package: We believe in rewarding the &quot;Hustle.&quot; We offer a base salary that provides stability, paired with a monthly commission structure that rewards quality over just quantity.<ul><li>Base Salary: Rs 201,240.00</li><li>OTE: Rs 307,450.00</li></ul>Job Type: Full-timePay: Rs201,240.00 per monthWork Location: Remote

Sales Development Representative (Inside Sales Representative) – Pakistan (Remote - US Timing)

Join Acorn Technology Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Acorn Technology Services

About Company

Service Desk Analyst

Sales Development Representative (Inside Sales Representative) – Pakistan (Remote - US Timing)