Qureos Mentor

Activated Insights

<div><div><div><b>About Us
</b></div></div><div><div>Activated Insights, a leading Software-as-a-Service (SaaS) company in the long-term and post-acute care space, is seeking a driven and knowledgeable<b> Staffing and Hiring Manager.</b></div></div><div><div>
Founded in 2008, Activated Insights is a software company serving North America&rsquo;s fastest-growing labor market&mdash;long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.
</div></div><p></p><div><div><b>What Sets Activated Insights Apart:
</b></div></div><ul><li><div><div>We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population.
</div></div></li><li><div><div>Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.
</div></div></li><li><div><div>A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.
</div></div></li><li><div><div>Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.
</div></div></li></ul><div><div><b>Why Is This Role So Special?
</b></div></div><div><div>The <b>Hiring &amp; Staffing Manager</b> plays a critical role in ensuring the Satisfaction Research Call Center (SRC) is fully staffed, prepared, and operating efficiently each day. This position leads recruiting, hiring, onboarding, and workforce planning efforts, directly impacting team performance and overall operational success.
</div></div><div><div>This is a highly visible, hands-on role that blends strategy with day-to-day execution. From forecasting hiring needs to opening the office each morning, this role helps set the tone for a productive and positive work environment. If you enjoy building teams, solving staffing challenges, and creating structure in a fast-paced environment, this is a great opportunity to make a meaningful impact.
</div></div><div><div><b>What We Offer You</b></div></div><ul><li><div><div>
Medical, dental, and vision insurance (medical cost shared; dental and vision employer-paid)</div></div></li><li><div><div>
Employer-paid life and disability coverage</div></div></li><li><div><div>
Managed Flexible Time Off (~20 days annually)</div></div></li><li><div><div>
10 paid holidays</div></div></li><li><div><div>
$250 annual wellness reimbursement</div></div></li><li><div><div>
HSA &amp; FSA options</div></div></li><li><div><div>
Employee Assistance Program (EAP)</div></div></li><li><div><div>
Virtual healthcare access</div></div></li></ul><div><div><b>
Core Responsibilities
</b></div></div><div><div><b>Recruiting &amp; Hiring
</b></div></div><ul><li><div><div>Forecast staffing needs based on business demands and performance goals
</div></div></li><li><div><div>Manage the full-cycle recruiting process including sourcing, interviewing, and hiring
</div></div></li><li><div><div>Coordinate onboarding and training to ensure new hires are set up for success
</div></div></li><li><div><div>Represent the organization at hiring events and within the community
</div></div></li></ul><div><div><b>Staffing &amp; Scheduling
</b></div></div><ul><li><div><div>Create and manage employee schedules across multiple teams
</div></div></li><li><div><div>Monitor attendance, staffing levels, and coverage needs
</div></div></li><li><div><div>Ensure schedules align with operational demands and performance targets
</div></div></li><li><div><div>Adjust staffing plans proactively based on trends and business needs
</div></div></li></ul><div><div><b>Employee Management &amp; Retention
</b></div></div><ul><li><div><div>Support employee engagement and retention initiatives
</div></div></li><li><div><div>Monitor turnover trends and implement strategies to improve retention
</div></div></li><li><div><div>Partner with leadership to address staffing challenges and improve team performance
</div></div></li><li><div><div>Maintain a positive and productive team environment
</div></div></li></ul><div><div><b>Operations &amp; Systems Management
</b></div></div><ul><li><div><div>Maintain accurate employee data, schedules, and timecards in Paycom
</div></div></li><li><div><div>Ensure compliance with company policies and attendance standards
</div></div></li><li><div><div>Monitor key staffing and performance metrics
</div></div></li><li><div><div>Open and prepare the office daily to ensure operational readiness
</div></div></li></ul><div><div><b>Internal Collaboration
</b></div></div><ul><li><div><div>Partner with leadership to improve hiring, staffing, and retention strategies
</div></div></li><li><div><div>Communicate staffing updates, challenges, and solutions proactively
</div></div></li><li><div><div>Support process improvements related to workforce planning and scheduling
</div></div></li></ul><div><div><b>Standards, Goals &amp; Expectations
</b></div></div><ul><li><div><div>Meet monthly hiring and interview completion goals
</div></div></li><li><div><div>Accurately forecast staffing needs at least two weeks in advance
</div></div></li><li><div><div>Maintain optimal staffing levels to support operational efficiency
</div></div></li><li><div><div>Ensure schedules are completed accurately and on time
</div></div></li><li><div><div>Monitor and improve retention and turnover trends
</div></div></li><li><div><div>Maintain compliance with attendance and timekeeping standards
</div></div></li><li><div><div>Continuously identify opportunities to improve staffing and scheduling processes
</div></div></li></ul><div><div><b>What We&rsquo;re Looking For
</b></div></div><ul><li><div><div>Strong organizational and time management skills
</div></div></li><li><div><div>Ability to manage multiple priorities in a fast-paced environment
</div></div></li><li><div><div>Strong problem-solving and decision-making skills
</div></div></li><li><div><div>Effective communication skills, both written and verbal
</div></div></li><li><div><div>Detail-oriented with a focus on accuracy
</div></div></li><li><div><div>Analytical mindset with the ability to make data-driven staffing decisions
</div></div></li><li><div><div>Self-starter who is proactive and solutions-oriented
</div></div></li></ul><div><div><b>Qualifications
</b></div></div><ul><li><div><div>High school diploma required
</div></div></li><li><div><div>Experience in hiring, staffing, scheduling, or workforce management preferred
</div></div></li><li><div><div>Experience with Paycom or similar HRIS systems preferred
</div></div></li><li><div><div>Proficiency in Microsoft Excel, including data tracking and basic formulas preferred
</div></div></li></ul><div><div><b>Location</b></div></div><ul><li><div>
This is an onsite position at our office in Idaho Falls, ID</div></li></ul></div><p></p>

Staffing and Training Manager

<div><p><b>About Us
</b></p><p>Activated Insights, a Software-as-a- Service (&ldquo;SaaS&rdquo;) leader in long-term and post-acute care, is seeking a driven and knowledgeable Implementation to join our Implementation Team.
</p><p>Founded in 2008, Activated Insights is a software company serving North America&rsquo;s fastest-growing labor market&mdash;long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.
</p><p></p><p><b>What Sets Activated Insights Apart:
</b></p><ul><li><p>We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population.
</p></li><li><p>Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.
</p></li><li><p>A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.
</p></li><li><p>Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.
</p></li></ul><p><b>Why Is This Role So Special?
</b></p><p></p><p>The <b>Implementation Specialist</b> plays a vital role in delivering a seamless experience for our clients. You&rsquo;ll support key implementation functions such as onboarding new clients, coordinating project timelines, and ensuring successful system setup and adoption. This role is ideal for an entry-level candidate, and no prior implementation experience is required&mdash;we&rsquo;re looking for someone who is eager to learn, coachable, and motivated to grow with our growing company.
</p><p><b>Responsibilities:
</b></p><ul><li><p>Partners with customers to create and execute implementation plans that are on-time and with the highest customer satisfaction
</p></li><li><p>Assess individual and group training needs and effectively customize training agendas and content to fit the requirements
</p></li><li><p>Perform issue identification, escalation, and resolution for issues encountered during the implementation process
</p></li><li><p>Responsible for setting up customer subscriptions on our billing platform, configuration of HCP system and setting up integrations with a customer's scheduling software.
</p></li><li><p>Document customer feature/enhancement requests to the product team
</p></li><li><p>Develops and maintains expertise on all HCP solutions
</p></li><li><p>Works closely with Implementation Manager to consistently evaluate and improve the onboarding experience
</p></li><li><p>Provides end user training as needed
</p></li><li><p>Builds enthusiasm and excitement for the product
</p></li><li><p>Embrace, promote and actively incorporate HCP&rsquo;s Mission, Vision, and Core Values in all activities
</p></li><li><p>Perform other duties as assigned
</p></li></ul><p><b>Skill Requirements:
</b></p><ul><li><p>Excellent verbal and written communication skills
</p></li><li><p>Excellent interpersonal and customer service skills
</p></li><li><p>Ability to present ideas in an organized and user-friendly language
</p></li><li><p>Ability to manage stress and effectively prioritize tasks in a high-pressure environment
</p></li><li><p>Strong analytical and problem-solving skills
</p></li><li><p>Strong technical aptitude
</p></li><li><p>Excellent attention to detail with the ability to follow through on assigned tasks
</p></li><li><p>Driven and self-motivated
</p></li><li><p>A willingness to learn new technologies on the job
</p></li><li><p>Ability to pick up new concepts quickly
</p></li><li><p>Proficiency in spoken and written English
</p></li></ul><p><b>Experience and Qualifications:
</b></p><ul><li><p>Bachelor's degree or equivalent work experience
</p></li><li><p>2+ years of relevant work experience
</p></li><li><p>Previous experience as an Implementation Specialist preferred
</p></li></ul><p><b>Location: Idaho Falls, ID
</b></p><p><b>Physical Requirements:
</b></p><ul><li><p>Prolonged periods sitting at a desk and working on a computer.</p></li></ul></div>

Implementation Specialist

Join Activated Insights and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Activated Insights

About Company

Staffing and Training Manager

Implementation Specialist