Qureos Mentor

Acuity International

Acuity International provides mission continuity for government and enterprises, offering tailored solutions in healthcare, security, and complex construction worldwide. The company specializes in delivering comprehensive capabilities to address complex challenges, including program management, supply chain, facility management, and emergency response. Acuity is committed to building safe, secure, and thriving communities through its diverse range of services and partnerships with various governmental levels.

<div><h2 class="jobSectionHeader"><b>Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!</b></h2><p></p><p><i>
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.</i></p><p></p><p><b><br>
Job Summary:</b></p><p>
This position is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. Coordinates with examinees and network providers to schedule employment-related examinations. Interacts daily with other Acuity team members and provider network partners. Hours may vary to include weekends.</p><p></p><p>
Candidates local to Cape Canaveral Florida is preferred, but we will consider remote for the right candidate.
</p><p></p><p><b>Pay is $16.20 per hour</b></p><p></p><p><b>
Duties and Responsibilities</b><b>:</b></p><ul><li>
Coordinate with examinees and network providers to schedule employment-related examinations.</li><li>
Follow different protocols for each program. Adheres to program specific protocols, processes, and policies.</li><li>
Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.</li><li>
Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.</li><li>
Contact examinees and facilities to schedule requested examinations.</li><li>
Contact providers regarding missing or incomplete examination results.</li><li>
File, scan, and retrieve exam results to include laboratory, medical, and final determinations.</li><li>
Consistently provides professional and gracious customer service.</li><li>
Processes inbound and outbound phone calls, faxes, email, and mail.</li><li>
Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.</li><li>
Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.</li><li>
Handles all medical and drug screen results compliant to HIPAA standard practices.</li><li>
Other duties as assigned.</li><li>
May participate in interdepartmental project groups or task forces.</li><li>
May assist other departments with routine administrative duties.</li><li>
Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training, and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies &ldquo;close calls&rdquo; and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area.</li><li>
Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.</li><li>
May serve on the OSHA VPP, Safety, and Wellness Committees.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
High School Diploma or equivalent</li><li>
Customer service experience</li><li>
Able to work a flexible schedule to accommodate work requirements.</li><li>
Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms.</li><li>
High level of organization and detail oriented</li><li>
Dependability</li><li>
Good written and oral communication skills</li><li>
Must be able to pass a background check and drug screen.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
1 year of office experience</li><li>
Experience with medical terminology</li><li>
Call Center Experience</li></ul><p></p><p><b>
Physical Requirements and Work Conditions:</b></p><ul><li>
Work is normally performed in a typical interior/office work environment.</li><li>
Work involves sitting and standing for prolonged periods of time.</li><li>
May require bending and lifting up to 15 lbs.</li></ul><p></p><p><br>
Acuity International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, disability, or protected veteran status.</p><p></p><p><br>
For OFCCP compliance, the taxable entity associated with this job posting is:</p>
Acuity-CHS, LLC</div>

Customer Care Specialist I (FBI)

<div><h2 class="jobSectionHeader"><b>Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!</b></h2><p></p><p><i>
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.</i></p><div></div><ul><li><br>
<b>Position dependent upon successful contract award.</b></li></ul><div></div><div><p><b>
Location
</b></p><p>TBD</p><p></p><p><b>
Clearance Level
</b></p><p>T2 &ndash; Moderate Risk Public Trust (MRPT)</p><p></p><p><b>
Primary Function</b></p><p>
Leads transportation operations, ensuring safe, humane, and compliant movement and custody of individuals within and between high-security facilities.</p><p></p><p>
All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company&rsquo;s stated vision, mission and values.</p><p></p><p><b>
Duties and Responsibilities</b></p><ul><li>
Supervise security officers and transportation teams; ensure staffing, training, and shift coverage.</li><li>
Oversee intake/release, housing moves, court/medical transports, and chain-of-custody procedures.</li><li>
Implement use-of-force, restraints, and vehicle safety policies; review incidents and corrective actions.</li><li>
Coordinate with medical, legal, and operations for scheduled moves and special needs populations.</li><li>
Maintain fleet readiness, inspections, and preventive maintenance records.</li><li>
Prepare reports, KPIs, and audit responses for leadership and accreditation.</li></ul><p></p><p><b>
Job Requirements</b></p><ul><li>
Associate&rsquo;s degree required; Bachelor&rsquo;s preferred.</li><li>
5+ years of detention/corrections or law enforcement experience with 2+ years in supervision.</li><li>
Valid driver&rsquo;s license with acceptable record; EVOC or similar preferred.</li><li>
Ability to maintain confidentiality and comply with federal privacy standards.</li><li>
Must be able to multi-task, be detail-oriented, be organized, and have excellent verbal and communication skills.</li><li>
Ability to obtain and maintain necessary clearances and credentials required for access to detention facilities.</li><li>
Ability to obtain and maintain favorable background investigations.</li><li>
Meet the requirements of the contract for all immunizations.</li><li>
Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years.</li><li>
Must be at least 21 years of age.</li><li>
Must complete all required training.</li><li>
Ability to adapt to sudden changes and flexibility in work requirements to include potential shift changes based on operational needs and/or command priorities.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Experience with diverse and high-risk populations.</li><li>
Experience with medically complex patients and limited-resource settings.</li><li>
Bilingual English/Spanish preferred, or fluency in other languages</li><li>
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.</li><li>
Detention center experience.</li></ul><p></p><p><b>
Physical Requirements and Work Conditions</b></p><ul><li>
Work is performed in a secure detention facility.</li><li>
May require evening, weekend, or on-call hours.</li><li>
Exposure to emotionally challenging situations.</li><li>
Requires physical presence and mobility throughout the facility.</li><li>
Participate in drills and emergency responses as assigned.</li></ul></div><p></p><p><br>
Acuity International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, disability, or protected veteran status.</p><p></p><p><br>
For OFCCP compliance, the taxable entity associated with this job posting is:</p>
Acuity International, LLC</div>

Detention and Transportation Manager - Notional

<div><h2 class="jobSectionHeader"><b>Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!</b></h2><p></p><p><i>
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.</i></p><p></p><ul><li>Position is contingent upon successful contract award.</li></ul><p></p><p><b>
Location
</b></p><p>TBD</p><p></p><p><b>
Clearance Level
</b></p><p>T2 &ndash; Moderate Risk Public Trust (MRPT)</p><p></p><p><b>
Primary Function</b></p><p>
The Training Officer Supervisor is responsible for planning, directing, implementing, and overseeing all training programs for facility personnel in accordance with National Detention Standards (NDS) 2025, contractual requirements, and Acuity International policies.</p><p></p><p>
This position provides direct supervisory oversight of the Training Department and assigned Training Officers, ensuring all staff receive required pre-service, in-service, specialty, and refresher training necessary to maintain compliance, safety, security, detainee rights, and operational readiness.</p><p></p><p>
The Training Officer Supervisor serves as the Authoritative Training Official for the facility and is responsible for validating training compliance during inspections, audits, and accreditation reviews.</p><p></p><p>
All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company&rsquo;s stated vision, mission and values.</p><p></p><p><b>
Duties and Responsibilities:</b></p><ul><li>
Provide direct supervision, guidance, and performance oversight of Training Officers and other assigned instructional staff.</li><li>
Assign, coordinate, and monitor Training Officer workloads, schedules, and instructional delivery.</li><li>
Review and approve lesson plans, curricula updates, and instructional methodologies.</li><li>
Ensure Training Officers maintain current instructor certifications and qualifications.</li><li>
Conduct periodic performance evaluations, coaching, and corrective actions in coordination with facility leadership and Human Resources.</li><li>
Serve as the primary liaison between the Training Department and facility department heads to ensure training supports operational needs and compliance requirements.</li><li>
Develop, implement, and continuously update a comprehensive facility training program in compliance with NDS 2025, PWS requirements, and Acuity policies.</li><li>
Ensure all required training categories are delivered, including but not limited to:<ul><li>
Pre-service and annual refresher training</li><li>
Detainee rights and responsibilities</li><li>
Use of force and defensive tactics</li><li>
Emergency preparedness and response</li><li>
Cultural competency and trauma-informed care</li><li>
PREA, sexual abuse prevention, and reporting</li><li>
Medical response coordination, CPR/AED, and first aid</li></ul></li><li>
Ensure training delivery meets required hours, frequency, documentation, and modality standards.</li><li>
Supervise the day‑to‑day operations of the Training Department</li><li>
Ensure adequate staffing coverage for onboarding, annual training cycles, and emergent training needs.</li><li>
Maintain training schedules aligned with operational staffing requirements and shift coverage.</li><li>
Manage training equipment, classrooms, supplies, and instructional resources.</li><li>
Ensure accurate, complete, and auditable training records are maintained for all personnel.</li><li>
Oversee training documentation systems to ensure compliance with inspection and audit expectations.</li><li>
Prepare and present training files, logs, rosters, certificates, and supporting documentation during:<ul><li>
Client Inspections</li><li>
Contract oversight reviews</li><li>
Internal audits and accreditation processes</li></ul></li><li>
Immediately address training deficiencies identified during audits or inspections.</li><li>
Assess training effectiveness through testing, observation, feedback, and performance trends.</li><li>
Analyze incident data, grievances, and corrective actions to identify training gaps.</li><li>
Recommend curriculum enhancements and targeted remedial training.</li><li>
Ensure Training Officers apply consistent instructional standards and adult learning principles.</li><li>
Collaborate with the Program Manager, Security, Medical, Mental Health, and Administrative leadership to identify training needs.</li><li>
Coordinate onboarding training for new hires and subcontractors.</li><li>
Support facility emergency exercises, tabletop drills, and after-action reviews.</li><li>
Serve as the subject matter expert for training compliance during client engagements.</li></ul><p></p><p><b>
Job Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree in Education, Criminal Justice, Public Administration, or related field.</li><li>
Minimum 3&ndash;5 years of progressive experience in training and instructional leadership, preferably in detention, corrections, law enforcement, or similar regulated environments.</li><li>
Demonstrated experience supervising training staff or instructional teams.</li><li>
Strong working knowledge of National Detention Standards and federal compliance requirements.</li><li>
Certified instructor credentials (CPR/AED, defensive tactics, firearms, or equivalent) preferred.</li><li>
Ability to obtain and maintain necessary clearances and credentials required for access to detention facilities.</li><li>
Ability to obtain and maintain favorable background investigations.</li><li>
Meet the requirements of the contract for all immunizations.</li><li>
Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years.</li><li>
Must be at least 21 years of age.</li><li>
Must complete all required training.</li><li>
Ability to adapt to sudden changes and flexibility in work requirements to include potential shift changes based on operational needs and/or command priorities.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Bilingual (English/Spanish or other relevant languages) preferred.</li><li>
CPR/First Aid Instructor certification.</li><li>
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.</li><li>
Detention center experience.</li><li>
Ability to travel.</li></ul><p></p><p><b>
Physical Requirements and Work Conditions:</b></p><ul><li>
Work is performed in a secure detention facility.</li><li>
May require evening, weekend, or on-call hours.</li><li>
Exposure to emotionally challenging situations.</li><li>
Requires physical presence and mobility throughout the facility.</li><li>
Participate in drills and emergency responses as assigned.</li></ul><p></p><p>
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.</p><p></p><p>
For OFCCP compliance, the taxable entity associated with this job posting is:</p>
Acuity-CHS, LLC</div>

Training Officer Supervisor - Notional

<div><h2 class="jobSectionHeader"><b>Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!</b></h2><p></p><p><i>
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.</i></p><p></p><ul><li><b>Position contingent upon successful contract award.</b></li></ul><p></p><div><div><p><b>
Location</b></p></div><div><p>
TBD</p></div><p></p><div><p><b><br>
Clearance Level</b></p></div><div><p>
T2- Moderate Risk Public Trust (MRPT)</p></div><p></p><div><p><b><br>
Primary Function</b></p></div><div><p>
The Quality Assurance Manager is responsible for overseeing and implementing quality control and compliance programs within a detention facility. This role ensures that all operations meet Performance Based National Detention Standards (PBNDS), federal regulations, and contractual obligations, while promoting continuous improvement and accountability. This also includes safety regulations, implementing safety protocols, performing audits of programmatic procedures, and works directly with the Facility Director, supervisors, and stakeholders to facilitate process improvement and develop new procedural requirements. This role also involves risk assessment, training, and emergency preparedness to protect staff, detainees, and facility operations.</p></div><p></p><div><p><br>
All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company&rsquo;s stated vision, mission and values.</p></div><p></p><div><p><b><br>
Duties and Responsibilities</b></p></div><div><ul><li>
Develop, implement, and monitor quality assurance policies and procedures across all departments.</li><li>
Conduct regular audits and inspections to assess compliance with detention standards.</li><li>
Analyze operational data and incident reports to identify trends and areas for improvement.</li><li>
Collaborate with department heads to resolve deficiencies and implement corrective actions.</li><li>
Maintain documentation of audits, inspections, and compliance reports.</li><li>
Train staff on quality assurance protocols, compliance requirements, and best practices.</li><li>
Serve as liaison with Office of Detention Oversight (ODO), Office of Professional Responsibility (OPR), and other oversight entities.</li><li>
Lead internal investigations related to service complaints, safety incidents, or non-compliance.</li><li>
Support accreditation and certification efforts, including PREA and other federal programs.</li><li>
Promote a culture of accountability, transparency, and continuous improvement.</li><li>
Ensure compliance with OSHA and other relevant safety standards.</li><li>
Maintain records and documentation related to safety activities, inspections, and incidents.</li><li>
Coordinate with facility management and security teams to address safety concerns.</li></ul></div></div><p></p><div><div><p><b>
Job Requirements</b></p></div><div><ul><li>
Bachelor&rsquo;s degree in Criminal Justice, Public Administration, Quality Management, or related field.</li><li>
3&ndash;5 years of safety and quality management experience in corrections or command center environments.</li><li>
Strong knowledge of detention standards, emergency response protocols, and federal compliance requirements.</li><li>
Experience with incident tracking systems and quality management software.</li><li>
Must be able to multi-task, be detail-oriented, be organized, and have excellent verbal and communication skills.</li><li>
Ability to obtain and maintain necessary clearances and credentials required for access to detention facilities.</li><li>
Ability to obtain and maintain favorable background investigations.</li><li>
Meet the requirements of the contract for all immunizations.</li><li>
Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years.</li><li>
Must be at least 21 years of age.</li><li>
Must complete all required training.</li><li>
Ability to adapt to sudden changes and flexibility in work requirements to include potential shift changes based on operational needs and/or command priorities.</li></ul></div></div><p></p><div><div><p><b><br>
Preferred Qualifications</b></p></div><div><ul><li>
Safety certification such as the Construction Health and Safety Technician (CHST) or Occupational Health and Safety Technician (OHST) through Board of Certified Safety Professionals.</li><li>
Quality certification such as Certified Manager of Quality &ndash; Organizational Excellence (CMQ/OE) through American Society of Quality.</li><li>
CPR/First Aid certification</li><li>
Bilingual English/Spanish preferred; or fluency in other languages.</li><li>
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.</li><li>
Ability to travel.</li></ul></div><p></p><div><p><b><br>
Physical Requirements and Work Conditions</b></p></div><div><ul><li>
Work is performed in a secure detention facility.</li><li>
May require evening, weekend, or on-call hours.</li><li>
Exposure to emotionally challenging situations.</li><li>
Requires physical presence and mobility throughout the facility.</li><li>
Participate in drills and emergency responses as assigned.</li></ul></div></div><p></p><p>
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.</p><p></p><p>
For OFCCP compliance, the taxable entity associated with this job posting is:</p>
Acuity International, LLC</div>

Quality Assurance Manager - Notional

<div><h2 class="jobSectionHeader"><b>Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!</b></h2><p></p><p><i>
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.</i></p><p></p><ul><li><b>Position contingent upon successful contract award.</b></li></ul><p></p><p><b>
Location
</b></p><p>TBD</p><p></p><p><b>
Clearance Level
</b></p><p>T2 &ndash; Moderate Risk Public Trust (MRPT)</p><p></p><p><b>
Primary Function</b></p><p>
The Case Processing Supervisor oversees all administrative and case management functions supporting detention facilities. This role ensures compliance with federal standards, supervises case processors, and coordinates with personnel to maintain accurate records and timely processing of detainee cases.</p><p></p><p><b>
Duties and Responsibilities</b></p><ul><li>
Manage and mentor case processing staff, ensuring adherence to detention standards and facility policies.</li><li>
Assign workloads, monitor performance, and conduct quality assurance reviews of case files and data entry.</li><li>
Ensure accurate and timely updates to detainee case files and data management systems.</li><li>
Verify compliance with documentation requirements.</li><li>
Serve as primary liaison with personnel, consulates, and legal representatives for case-related matters.</li><li>
Oversee detainee communication logs, grievance tracking, and escalation of urgent issues as appropriate.</li><li>
Ensure all case processing activities comply with privacy laws, FOIA/PA, and detention standards.</li><li>
Prepare and submit case status reports, dashboards, and monthly performance summaries to COR.</li><li>
Conduct onboarding and refresher training for case processing staff.</li><li>
Implement quality assurance procedures to validate work products and maintain consistency of standards.</li><li>
Maintain confidentiality and uphold ethical standards in all interactions.</li></ul><p></p><p><b>
Job Requirements</b></p><p></p><ul><li>
Bachelor&rsquo;s degree in Criminal Justice, Public Administration, or related field. Degree can be substituted with 2 or more years of experience in related field preferable with immigration or correctional experience.</li><li>
Minimum 2&ndash;5 years in case management or correctional administration.</li><li>
Prior supervisory experience in a secure facility environment preferred.</li><li>
Bilingual (English/Spanish or other relevant languages) preferred.</li><li>
Must be proficient with computers, common office equipment, and MS Office suite.</li><li>
Strong leadership, organizational, and communication skills.</li><li>
Proficiency in database management systems and Microsoft Office Suite.</li><li>
Meet the requirements of the contract for all immunizations.</li><li>
Must be at least 21 years of age.</li><li>
May require evening, weekend, or on-call hours.</li><li>
Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years.</li><li>
Ability to work flexible hours, including nights, weekends, and holidays as needed.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
Detention center experience.</li><li>
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.</li><li>
Ability to travel.</li></ul><p></p><p><b>
Physical Requirements and Work Conditions</b></p><ul><li>
Ability to work in a high-security environment and manage sensitive information.</li><li>
Must complete provided training on case processing and supervisory responsibilities.</li></ul><p></p><p>
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.</p><p></p><p>
For OFCCP compliance, the taxable entity associated with this job posting is:</p>
Acuity-CHS, LLC</div>

Case Processing Supervisor - Notional

<div><h2 class="jobSectionHeader"><b>Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!</b></h2><p></p><p><i>
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.</i></p><ul><li><b>Position contingent upon successful contract award.</b></li></ul><p></p><p><b>
Location
</b></p><p>TBD</p><p></p><div><div><p><b>
Clearance Level</b></p></div><div><p>
T2 &ndash; Moderate Risk Public Trust (MRPT)</p></div><p></p><div><p><b><br>
Primary Function</b></p></div><div><p>
The Operations Analyst will serve as a critical member of the Operations Center (OPCEN) within a secured facility, supporting real-time operational oversight through data monitoring, movement coordination, and reporting. This role ensures accurate tracking of detainee bed assignments, internal movements, and operational metrics to maintain compliance with client standards, safety protocols, and facility efficiency.</p></div><p></p><div><p><br>
All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company&rsquo;s stated vision, mission and values.</p></div><p></p><div><p><b><br>
Responsibilities</b></p></div><div><ul><li><p>
Monitor and update bed assignment systems to ensure accurate occupancy records in accordance with client protocols.</p></li></ul></div><div><ul><li><p>
Track detainee movement across housing units, medical, legal, and program areas.</p></li></ul></div><div><ul><li><p>
Generate and distribute daily operational reports, including population counts, movement logs, and incident summaries.</p></li></ul></div><div><ul><li><p>
Collaborate with housing, medical, and case management teams to coordinate space utilization and movement schedules.</p></li></ul></div><div><ul><li><p>
Maintain situational awareness of facility operations and escalate anomalies or conflicts to leadership.</p></li></ul></div><div><ul><li><p>
Support audits and inspections by ensuring data integrity and timely documentation.</p></li></ul></div></div><div><div><ul><li><p>
Assist in developing and refining OPCEN workflows and SOPs specific to client operations.</p></li></ul></div><div><ul><li><p>
Use facility management software and dashboards to analyze trends and support decision-making.</p></li></ul></div><p></p><div><p><b><br>
J</b><b>ob Requirements</b></p></div><div><ul><li><p>
Associate or Bachelor&rsquo;s degree in Criminal Justice, Public Administration, Business, or related field preferred.</p></li></ul></div><div><ul><li><p>
Minimum 2 years of experience in operations, logistics, or detention/correctional environments.</p></li></ul></div><div><ul><li><p>
Proficiency in data entry, reporting tools, and facility management systems.</p></li></ul></div><div><ul><li><p>
Strong attention to detail and ability to work in a fast-paced, high-security setting.</p></li></ul></div><div><ul><li><p>
Excellent communication and coordination skills.</p></li></ul></div><div><ul><li><p>
Ability to work rotating shifts, including nights, weekends, and holidays..</p></li></ul></div><div><ul><li><p>
Must be at least 21 years of age.</p></li></ul></div><div><ul><li><p>
Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years.</p></li></ul></div><p></p><div><p><b><br>
Preferred Qualifications</b></p></div><div><ul><li><p>
CPR/First Aid</p></li></ul></div><div><ul><li><p>
Bilingual (English/Spanish or other relevant languages) preferred.</p></li></ul></div></div><div><div><ul><li><p>
Familiarity with client standards and operational protocols.</p></li></ul></div><div><ul><li><p>
Experience in command center or dispatch environments.</p></li></ul></div><div><ul><li><p>
Knowledge of population management systems (e.g., eOMIS, ERMA, or similar platforms).</p></li></ul></div><div><ul><li><p>
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.</p></li></ul></div><p></p><div><p><b><br>
Physical Requirements and Work Conditions</b></p></div><div><ul><li><p>
High-security detention facility with exposure to potentially volatile situations.</p></li></ul></div><div><ul><li><p>
May involve rotating shifts, weekends, and on-call availability.</p></li></ul></div></div><p></p><p>
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.</p><p></p><p>
For OFCCP compliance, the taxable entity associated with this job posting is:</p>
Acuity-CHS, LLC</div>

Operations Analyst - Notional

Join Acuity International and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.