Qureos Mentor

Acuity International

<div><h2 class="jobSectionHeader"><b>Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!</b></h2><p></p><p><i>
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.</i></p><p><b>
Job Summary:</b></p><p>
This position is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. Coordinates with examinees and network providers to schedule employment-related examinations. Interacts daily with other Acuity team members and provider network partners. Hours may vary to include weekends.</p><p>
Whether the position or person is suitable for hybrid work is based on the nature of the job duties, contract, and/or management&rsquo;s discretion.</p><p></p><p><b>
Pay is $16.20 per hour</b></p><p></p><p><b>
Duties and Responsibilities</b><b>:</b></p><ul><li>
Coordinate with examinees and network providers to schedule employment-related examinations.</li><li>
Follow different protocols for each program. Adheres to program specific protocols, processes, and policies.</li><li>
Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.</li><li>
Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.</li><li>
Contact examinees and facilities to schedule requested examinations.</li><li>
Contact providers regarding missing or incomplete examination results.</li><li>
File, scan, and retrieve exam results to include laboratory, medical, and final determinations.</li><li>
Consistently provides professional and gracious customer service.</li><li>
Processes inbound and outbound phone calls, faxes, email, and mail.</li><li>
Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.</li><li>
Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.</li><li>
Handles all medical and drug screen results compliant to HIPAA standard practices.</li><li>
Other duties as assigned.</li><li>
May participate in interdepartmental project groups or task forces.</li><li>
May assist other departments with routine administrative duties.</li><li>
Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training, and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies &ldquo;close calls&rdquo; and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area.</li><li>
Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.</li><li>
May serve on the OSHA VPP, Safety, and Wellness Committees.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
High School Diploma or equivalent</li><li>
Customer service experience</li><li>
Able to work a flexible schedule to accommodate work requirements.</li><li>
Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms.</li><li>
High level of organization and detail oriented</li><li>
Dependability</li><li>
Good written and oral communication skills</li><li>
Must be able to pass a background check and drug screen.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
1 year of office experience</li><li>
Experience with medical terminology</li><li>
Call Center Experience</li></ul><p></p><p><b>
Physical Requirements and Work Conditions:</b></p><ul><li>
Work is normally performed in a typical interior/office work environment.</li><li>
Work involves sitting and standing for prolonged periods of time.</li><li>
May require bending and lifting up to 15 lbs.</li></ul><p>
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.</p><p></p><p>
For OFCCP compliance, the taxable entity associated with this job posting is:</p>
Acuity-CHS, LLC</div>

Customer Care Specialist I (Rails)

<div><h2 class="jobSectionHeader"><b>Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!</b></h2><p></p><p><i>
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.</i></p><p><b>
Job Summary:</b></p><p>
This position is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. Coordinates with examinees and network providers to schedule employment-related examinations. Interacts daily with other Acuity team members and provider network partners. Hours may vary to include weekends.</p><p>
Whether the position or person is suitable for hybrid work is based on the nature of the job duties, contract, and/or management&rsquo;s discretion.</p><p></p><p><b>
Location: Must be local to Cape Canaveral Florida as there is an in office requirement.</b></p><p><b>
Pay is $16.20 per hour</b></p><p></p><p><b>
Duties and Responsibilities</b><b>:</b></p><ul><li>
Coordinate with examinees and network providers to schedule employment-related examinations.</li><li>
Follow different protocols for each program. Adheres to program specific protocols, processes, and policies.</li><li>
Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.</li><li>
Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.</li><li>
Contact examinees and facilities to schedule requested examinations.</li><li>
Contact providers regarding missing or incomplete examination results.</li><li>
File, scan, and retrieve exam results to include laboratory, medical, and final determinations.</li><li>
Consistently provides professional and gracious customer service.</li><li>
Processes inbound and outbound phone calls, faxes, email, and mail.</li><li>
Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.</li><li>
Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.</li><li>
Handles all medical and drug screen results compliant to HIPAA standard practices.</li><li>
Other duties as assigned.</li><li>
May participate in interdepartmental project groups or task forces.</li><li>
May assist other departments with routine administrative duties.</li><li>
Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training, and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies &ldquo;close calls&rdquo; and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area.</li><li>
Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.</li><li>
May serve on the OSHA VPP, Safety, and Wellness Committees.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
High School Diploma or equivalent</li><li>
Customer service experience</li><li>
Able to work a flexible schedule to accommodate work requirements.</li><li>
Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms.</li><li>
High level of organization and detail oriented</li><li>
Dependability</li><li>
Good written and oral communication skills</li><li>
Must be able to pass a background check and drug screen.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
1 year of office experience</li><li>
Experience with medical terminology</li><li>
Call Center Experience</li></ul><p></p><p><b>
Physical Requirements and Work Conditions:</b></p><ul><li>
Work is normally performed in a typical interior/office work environment.</li><li>
Work involves sitting and standing for prolonged periods of time.</li><li>
May require bending and lifting up to 15 lbs.</li></ul><p></p><p>
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.</p><p></p><p>
For OFCCP compliance, the taxable entity associated with this job posting is:</p>
Acuity-CHS, LLC</div>

Casual Customer Care Specialist I (Gov/Comm)

<div><h2 class="jobSectionHeader"><b>Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!</b></h2><p></p><p><i>
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.</i></p><ul><li><b>Position contingent upon successful contract award.</b></li></ul><p></p><p><b>
Location
</b></p><p>TBD</p><p></p><div><div><p><b>
Clearance Level</b></p></div><div><p>
T2 &ndash; Moderate Risk Public Trust (MRPT)</p></div><p></p><div><p><b><br>
Primary Function</b></p></div><div><p>
The Operations Analyst will serve as a critical member of the Operations Center (OPCEN) within a secured facility, supporting real-time operational oversight through data monitoring, movement coordination, and reporting. This role ensures accurate tracking of detainee bed assignments, internal movements, and operational metrics to maintain compliance with client standards, safety protocols, and facility efficiency.</p></div><p></p><div><p><br>
All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company&rsquo;s stated vision, mission and values.</p></div><p></p><div><p><b><br>
Responsibilities</b></p></div><div><ul><li><p>
Monitor and update bed assignment systems to ensure accurate occupancy records in accordance with client protocols.</p></li></ul></div><div><ul><li><p>
Track detainee movement across housing units, medical, legal, and program areas.</p></li></ul></div><div><ul><li><p>
Generate and distribute daily operational reports, including population counts, movement logs, and incident summaries.</p></li></ul></div><div><ul><li><p>
Collaborate with housing, medical, and case management teams to coordinate space utilization and movement schedules.</p></li></ul></div><div><ul><li><p>
Maintain situational awareness of facility operations and escalate anomalies or conflicts to leadership.</p></li></ul></div><div><ul><li><p>
Support audits and inspections by ensuring data integrity and timely documentation.</p></li></ul></div></div><div><div><ul><li><p>
Assist in developing and refining OPCEN workflows and SOPs specific to client operations.</p></li></ul></div><div><ul><li><p>
Use facility management software and dashboards to analyze trends and support decision-making.</p></li></ul></div><p></p><div><p><b><br>
J</b><b>ob Requirements</b></p></div><div><ul><li><p>
Associate or Bachelor&rsquo;s degree in Criminal Justice, Public Administration, Business, or related field preferred.</p></li></ul></div><div><ul><li><p>
Minimum 2 years of experience in operations, logistics, or detention/correctional environments.</p></li></ul></div><div><ul><li><p>
Proficiency in data entry, reporting tools, and facility management systems.</p></li></ul></div><div><ul><li><p>
Strong attention to detail and ability to work in a fast-paced, high-security setting.</p></li></ul></div><div><ul><li><p>
Excellent communication and coordination skills.</p></li></ul></div><div><ul><li><p>
Ability to work rotating shifts, including nights, weekends, and holidays..</p></li></ul></div><div><ul><li><p>
Must be at least 21 years of age.</p></li></ul></div><div><ul><li><p>
Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years.</p></li></ul></div><p></p><div><p><b><br>
Preferred Qualifications</b></p></div><div><ul><li><p>
CPR/First Aid</p></li></ul></div><div><ul><li><p>
Bilingual (English/Spanish or other relevant languages) preferred.</p></li></ul></div></div><div><div><ul><li><p>
Familiarity with client standards and operational protocols.</p></li></ul></div><div><ul><li><p>
Experience in command center or dispatch environments.</p></li></ul></div><div><ul><li><p>
Knowledge of population management systems (e.g., eOMIS, ERMA, or similar platforms).</p></li></ul></div><div><ul><li><p>
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.</p></li></ul></div><p></p><div><p><b><br>
Physical Requirements and Work Conditions</b></p></div><div><ul><li><p>
High-security detention facility with exposure to potentially volatile situations.</p></li></ul></div><div><ul><li><p>
May involve rotating shifts, weekends, and on-call availability.</p></li></ul></div></div><p></p><p>
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.</p><p></p><p>
For OFCCP compliance, the taxable entity associated with this job posting is:</p>
Acuity-CHS, LLC</div>

Operations Analyst - Notional

Join Acuity International and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Acuity International

About Company

Customer Care Specialist I (Rails)

Casual Customer Care Specialist I (Gov/Comm)

Operations Analyst - Notional