Qureos Mentor

Adani Airport Holdings Ltd

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 Role Summary
 
 
 
 The Lead Pranaam (Sales &amp; Operation) role is pivotal in driving the premium passenger experience services at Adani Airports, Bangalore. This position focuses on expanding B2B sales, forging corporate tie-ups, and ensuring seamless operational management of Pranaam services.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Develop and execute B2B sales strategies to promote Pranaam services to corporate clients, travel agencies, and other stakeholders.
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 Establish and nurture corporate tie-ups to drive revenue growth and expand the customer base for Pranaam services.
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 Oversee the day-to-day operations of Pranaam services, ensuring high-quality service delivery and operational efficiency.
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 Collaborate with marketing teams to design and implement promotional campaigns tailored to the Bangalore market.
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 Monitor and analyze customer feedback to continuously improve service offerings and address operational challenges.
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 Manage a team of service professionals, providing leadership, training, and performance management to ensure alignment with service standards.
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 Coordinate with airport operations teams to ensure seamless integration of Pranaam services within the broader airport ecosystem.
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 Utilize data analytics tools to track sales performance, operational metrics, and customer satisfaction levels.
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 Contribute to the development of innovative service packages that align with Adani Airports' commitment to global standards and passenger-centric solutions.
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 Ensure adherence to sustainability practices in service operations, reflecting Adani Airports' emphasis on eco-friendly and energy-efficient practices.
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 Qualifications &amp; Skills
 
 
 
 
 Education :
 
 
 
 Bachelor's in Business, Hospitality, or Aviation Management
 
 
 
 Experience :
 
 
 
 7+ years in sales, preferably in airport services or hospitality
 
 
 
 Skills :
 
 
 
 CRM tools, negotiation, presentation, strategic planning
 
 
 
 Attributes :
 
 
 
 Customer-focused, proactive, well-groomed, adaptable, team leader
 
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Sales Lead - Pranaam Services

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 Responsibilities
 
 
 
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 Identify and pursue new business opportunities through strategic prospecting and networking.
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 Conduct in-depth consultations to understand client goals, challenges, and target audiences.
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 Develop customized monetization strategies based on audience engagement, content type, and leverage captive environment capabilities across entire airport ecosystem.
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 Tailored solution design by building a customized advertising strategy that integrates the new concept, aligning the solution with the advertiser&rsquo;s goals (e.g., brand awareness, lead generation, conversions).
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 Collaborate with mainline agencies, poster specialist agencies, direct advertisers and analytical teams to design and execute campaigns.
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 Create customized advertising proposals aligned with client objectives and budget.
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 Manage the full sales cycle&mdash;from initial outreach to closing and post-sale support.
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 Stay informed on industry trends, emerging technologies, and competitive landscape.
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 Monitor and analyze key performance indicators (KPIs) to assess the e&fflig;ectiveness of sales strategies and make data-driven adjustments as needed.
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 Represent Adani Airports in industry forums and conferences to showcase its advertising capabilities and explore new business opportunities.
 
 
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 Qualifications
 
 
 
 Educational Background:
 
 
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 Bachelor&rsquo;s degree in marketing, Business Administration, or a related &filig;eld (mandatory).
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 MBA or equivalent postgraduate quali&filig;cation in Sales, Marketing, or Media Management (preferred).
 
 
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 Required Quali&filig;cations &amp; Experience:
 
 
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 Minimum of 12 years of experience in concept selling of various advertising media formats in a full-service agency or large media house past experience in delivering storytelling-driven campaigns that integrate brand values.
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 Proven track record of driving revenue growth in a high-tra&ffilig;c environment,
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 Strong understanding of advertising trends, digital media platforms, and customer engagement strategies
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 Demonstrated success in managing large-scale advertising campaigns and achieving revenue targets.
 
 
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 Domain Expertise:
 
 
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 Expertise in advertising media sales, including agency and direct sales, with a focus on high- tra&ffilig;c environments
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 Experience in collaborating with government and non-government entities to develop and execute advertising initiatives.
 
 
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 Digital &amp; Operational Tools:
 
 
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 Advanced knowledge of analytics tools (e.g., Tableau, Power BI) for data-driven decision- making.
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 Familiarity with digital advertising tools (e.g., Google Ads, Adobe Marketing Cloud) for campaign management.
 
 
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 Leadership Capabilities:
 
 
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 Strong relationship management skills with advertising agencies, corporate clients, and technology providers.
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 Proven ability to lead cross-functional teams and drive collaboration across departments.
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 Excellent negotiation and communication skills, with a focus on building long-term partnerships.
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 Strategic thinking and problem-solving abilities, with a track record of achieving measurable results.
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Head - Advertising (Monetization & Sales)

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 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - F&amp;B is responsible for ensuring exceptional customer service across all Food &amp; Beverage outlets within the airport. This role involves overseeing daily operations, maintaining strict food safety, hygiene standards, managing inventory, ensuring accurate transaction recording through the EPOS system. It also includes lounge operations like menu preparation and hygiene adherence, maintaining a clean and upscale ambiance, and ensuring impeccable food and beverage presentation.
 
 
 
 Responsibilities
 
 
 
 
 Customer Experience Management:
 
 
 
 Ensure the smooth and efficient operation of all Food &amp; Beverage outlets, driving high levels of customer satisfaction and seamless service delivery.
 
 
 Effectively manage client grievances through a structured and empathetic approach to ensure timely resolution and client satisfaction.
 
 
 Provide excellent customer service by ensuring a welcoming environment by maintaining cleanliness and orderliness in the dining areas.
 
 
 
 F&amp;B Outlet Operations
 
 
 
 Assist in daily operations of F&amp;B outlets, ensuring smooth service flow and compliance with brand standards.
 
 
 Ensure the smooth and efficient operation of all Food &amp; Beverage outlets, driving high levels of customer satisfaction and seamless service delivery.
 
 
 Stay updated and maintain a thorough understanding of the lounge's F&amp;B offerings, including menus, beverages, and special dietary requirements, to effectively answer guest inquiries.
 
 
 Continuously assess and improve operational processes, from check-in to service delivery, to enhance efficiency, reduce wait times, and improve guest satisfaction.
 
 
 Manage lounge capacity effectively during peak and off-peak hours, ensuring optimal use of space and resources while maintaining high service levels.
 
 
 
 Ensure Food Safety And Hygiene
 
 
 
 Ensure implementation and maintenance of strict food safety and hygiene protocols to safeguard food quality and prevent contamination.
 
 
 Conduct regular kitchen audits to ensure compliance with health, safety, and operational standards across all F&amp;B outlets.
 
 
 
 Regulatory And EPOS Compliance
 
 
 
 Ensure that all transactions are accurately recorded, with every bill being punched through the Adani EPOS system.
 
 
 Ensure that all F&amp;B concessionaires strictly follow their respective Standard Operating Procedures (SOPs) to maintain consistency and quality.
 
 
 
 Campaign Management
 
 
 
 Support in organizing, direct, and evaluate Food &amp; Beverage-related campaigns to enhance customer engagement and boost sales.
 
 
 Oversee and ensure the smooth implementation of all promotional activities and activations at all F&amp;B outlets, maximizing their impact on customer experience and sales.
 
 
 
 Performance Reporting
 
 
 
 Monitor and report on key performance indicators (KPIs), such as guest satisfaction scores, revenue per guest, and operational costs, using data to drive continuous improvement.
 
 
 Help use the data to find ways to make the lounge experience better and more efficient.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Lead - F&amp;B
 
 
 Airport Operations Team
 
 
 F&amp;B Outlet Managers
 
 
 F&amp;B Team Members
 
 
 Human Resources Department
 
 
 Finance Department
 
 
 Security Team
 
 
 Senior Airport Management
 
 
 Legal Department
 
 
 Retail Department
 
 
 
 Key Stakeholders - External
 
 
 
 Concessionaires
 
 
 Food &amp; Beverage Suppliers
 
 
 Regulatory Bodies (FSSAI, etc.)
 
 
 Logistics &amp; Distribution Companies
 
 
 Travel Agencies &amp; Hospitality Groups
 
 
 Customers
 
 
 Business Partners
 
 
 Project Managers of Vendors
 
 
 
 Qualifications
 
 
 
 
 Education Qualification:
 
 
 
 Bachelor's degree in Hospitality Management, Business Administration, or a related field
 
 
 Diploma in Food &amp; Beverage Operations/certifications in F&amp;B safety (Preferred)
 
 
 
 Work Experience
 
 
 
 3-5 years of hands on experience in floor operations with renowned names
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Deputy Manager - F&B

Join Adani Airport Holdings Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Adani Airport Holdings Ltd

ABOUT_COMPANY

Sales Lead - Pranaam Services

Head - Advertising (Monetization & Sales)

Deputy Manager - F&B