Qureos Mentor

Adani Defence and Aerospace

<div>
 
 Job Title: Lead -
 
 After Sales Manager
 
 
 
 Location:
 
 Delhi/Ahmedabad
 
 
 
 
 
 
 
 Adani Group is seeking a proactive and strategic Lead - After Sales Manager to oversee and optimize our after-sales service operations. This role is pivotal in ensuring customer satisfaction, driving revenue growth, and enhancing operational efficiency through effective after-sales support strategies.
 
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum of 12 years of progressive experience in after-sales management within the Top 10 Information technology or engineering services companies
 </li>
 <li>
 Proven track record of successfully leading after-sales service teams and implementing impactful service strategies.
 </li>
 </ul>
 
 Roles and Responsibilities
 
 
 
 
 
 
 Strategic Leadership:
 
 
 <ul>
 <li>
 Develop and execute comprehensive after-sales service strategies aligned with organizational goals to maximize customer retention and profitability.
 </li>
 <li>
 Identify market trends and customer insights to continuously improve service offerings and operational effectiveness.
 </li>
 </ul>
 
 
 
 
 
 Team Managemen
 
 t:
 
 <ul>
 <li>
 As an After Sales lead, providing guidance, mentoring, and performance management to foster a high-performance culture.
 </li>
 <li>
 Optimize resource allocation and workload distribution to ensure efficient service delivery and adherence to service level agreements.
 </li>
 </ul>
 
 
 
 
 
 Customer Relationship Management:
 
 
 <ul>
 <li>
 Act as the primary liaison for key customers, addressing inquiries, resolving escalations, and ensuring timely resolution of service issues.
 </li>
 <li>
 Collaborate closely with sales and technical teams to develop and negotiate service contracts, ensuring alignment with customer needs and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Process Optimization:
 
 
 <ul>
 <li>
 Evaluate existing after-sales processes and workflows, implementing improvements to streamline operations and enhance service efficiency.
 </li>
 <li>
 Implement rigorous quality control measures and compliance standards to meet regulatory requirements and exceed customer expectations.
 </li>
 </ul>
 
 
 
 
 
 Performance Monitoring and Reporting:
 
 
 <ul>
 <li>
 Monitor key performance indicators (KPIs) related to after-sales service delivery, customer satisfaction, and financial performance.
 </li>
 <li>
 Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities for improvement.
 </li>
 </ul>
 
 
 
 
 
 Education Qualification
 
 
 
 Bachelor&rsquo;s degree in engineering, Business Administration, or a related field along with an advanced degree (e.g., MBA)
 
 
 
 
 
 
 Certifications Required
 
 
 
 Certification in Service Management, Project Management, or related fields is advantageous.
 
 
 
 
 
 
 Behavioral Skills
 
 
 <ul>
 <li>
 Strong leadership and people management skills, with the ability to inspire and empower teams to achieve excellence.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills, with a customer-centric approach to problem-solving.
 </li>
 <li>
 Strategic thinker with analytical capabilities to drive data-driven decisions and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 
 Proficiency in after-sales service management, including CRM systems, service contract negotiations, and technical support processes.
 
 
 Non-Negotiable Skills
 
 <ul>
 <li>
 Demonstrated ability to lead and develop high-performing teams, drive operational excellence, and deliver superior customer service outcomes.
 </li>
 <li>
 Proven track record of successfully managing customer relationships and exceeding service delivery expectations.
 </li>
 </ul>
 
 
 If you are passionate about delivering exceptional service in the Defence &amp; Aerospace industry and are ready to make a significant impact in a dynamic and
 
 
</div>

Manager Post Sales

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Checking of requisitions/purchase indents for correctness &amp; contents for necessary information required for procurement
 </li>
 <li>
 Prioritizing important material indents as per user requirement &amp; process them at the earliest.
 </li>
 <li>
 Analyzing quotations and bids based on the enquires received from the various vendors.
 </li>
 <li>
 Negotiate and recommend execution of purchase or service contracts for the further process
 </li>
 <li>
 Discourage uniform bidding and endeavor to obtain as full and open competition as possible on all purchase.
 </li>
 <li>
 Prepare and recommendation made to the manager &amp; concerned department for further approval as per the purchase policy.
 </li>
 <li>
 Prepare &amp; issue purchase orders in accordance with company policy and negotiated terms and conditions. 8. Procure materials, services and equipment through indigenous and foreign sources as required in accordance with the procurement policies and procedure laid out by the company.
 </li>
 <li>
 Track all purchasing activity to ensure timely delivery and submit a monthly performance report.
 </li>
 <li>
 Verification of Bills &amp; Liaise with Accounts Department to ensure accurate and timely payment of invoices, as necessary for the business with the supplier.
 </li>
 <li>
 Choosing the suppliers that the company will deal with and maintaining the legal interaction with them.
 </li>
 <li>
 Discuss defective or unacceptable goods or services with users, vendors and others to determine cause of problem and take corrective and preventative
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualification : Graduate / Diploma /BE in Electrical or Mechanical
 
 
 Experience : 2-4 Yrs
</div>

Supply Chain Executive - PR/PO

Join Adani Defence and Aerospace and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Adani Defence and Aerospace

ABOUT_COMPANY

Manager Post Sales

Supply Chain Executive - PR/PO