Qureos Mentor

ADC LTD NM

Job Title: FAA Level III Armed Security Officer
 Report To: Site Captain
 Business Unit: Federal-Physical Security
 Benefit Eligibility: Eligible/Ineligible
 Category: Regular Full-Time/Part-Time
 FLSA: Non-Exempt
 Supervises: None
 
Summary: 
The Security Officer position at the FAA post is responsible for providing security and to safeguard FAA employees, facilities, Government property and assets from loss, theft, damage, unauthorized use, criminal acts, espionage, sabotage and terrorism. Security Officers will conduct visitor and vehicle control and screening, monitor and respond to facility cameras and alarms from intrusion detection systems, perform magnetometer and X-Ray screening, and other duties as outlined in the Statement of Work.
 
Job Responsibilities: 
<ul>
<li>Access Control-Provide courteous, timely service while maintaining control of all personnel and vehicles entering the facility in accordance with the local Facility Security Plan.</li>
<li>Screening-Check hand carried items in possession of visitors, operating metal detectors/magnetometers to inspect visitors and deliveries, operate x-ray machine to inspect visitors’ packages, equipment and hand-carried articles, conduct vehicle inspections and conduct broader or more detailed screening as directed by the ATR in response to the security posture.</li>
<li>Visitor Processing-Issue visitor badges to visitors.</li>
<li>Patrol -conduct roving patrols, facility perimeter to detect unauthorized entry or other suspicious activities, inspect physical security safeguards, inspect facilities for hazards, ensure that all security equipment is activated and operating properly, closing and securing all open windows or doors, manually open and close heavy gates and doors, patrol locations in areas which are potentially hazardous to the public, observe the environment for suspicious vehicles or persons on Federal property, review maps, floor plans, diagrams to be familiar with facility and property boundaries,</li>
<li>Response-evacuate individuals from dangerous and/or life threatening situations, guide and assist First Responders, administer cardio-pulmonary resuscitation (CPR), administer/deploy automatic external defibrillator (AED), assess the medical condition of injured individuals, perform basic first aid in response to emergencies.</li>
<li>Control Operations-Provide written or verbal situation reports regarding security-related information (e.g. accidents, bomb threats, unlawful acts, characteristics of individuals).</li>
<li>Inspections-buildings and grounds, vehicles, execute colors, traffic, parking and pedestrian control.</li>
<li>Escort Services-May have to escort deliveries to the loading dock.</li>
<li>Gate/Building Openings-must open/close gate (s) and building (s) within the time parameters as specified by the Facility Post Orders.</li>
<li>Key/Access Control Cards/Combination Control-Must receive, secure, issue and account for all keys/access cards or combinations issued to them for access to buildings, offices, equipment, gates, etc.</li>
<li>Screening of Vehicles, Visitors and Mail-Deny entry of unauthorized person (s), property or vehicles to area (s) defined in the Facility Post Orders.</li>
<li>Temporary Badges-Issuance of temporary passes and temporary badges to Government employees, authorized visitors, issue appropriate identification badges to authorized visitors, and record required.</li>
<li>Private Property-follow procedures for handling of private property (audio, video recording devices, cameras, etc.) prohibited on the facility unless authorized by the FM.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Position Requirements: 
<ul>
<li>Applicants are required to have at least three (3) years of armed security experience. Candidates with military police, law enforcement, or corrections officer experience are preferred.</li>
<li>Must be at least 21 years of age.</li>
<li>Possess or able to successfully obtain CPR, First Aid, Baton and OC spray certification, Handcuff and Defense Tactics and weapons qualification certifications.</li>
<li>Be able to obtain an FAA Personal Identity Verification card (PIV).</li>
<li>Successfully pass all Personnel and Industrial Security Requirements such as Federal Bureau of Investigations (FBI) fingerprint check and Office of Personnel Management National Agency Check with Inquiries (NACI) to be granted an interim suitability approval.</li>
<li>Hold and maintain Security Guard status.</li>
<li>Possess a valid driver’s license.</li>
</ul>
Qualifications: 
<ul>
<li>Minimum of a H.S. Diploma or State Issued GED Required. Associate Degree in a related field preferred.</li>
<li>Ability to perform duties in a professional manner and appearance</li>
<li>Good working knowledge of security operations, safety practices in a business environment and enforcement procedures.</li>
<li>Demonstrated strong English verbal and written communication skills</li>
<li>Ability to understand and follow standard operating procedures</li>
<li>Ability write and investigate required reports</li>
<li>Ability to make independent and good judgment decisions utilizing the FAA Security Officer Manual and ADC LTD NM and customer policy and procedures</li>
<li>Ability to handle sensitive and confidential information</li>
</ul>
Medical Standards: 
<ul>
<li>Vision: Applicant must have binocular vision and must not test less than 20/30 (Snellen). An applicant who has undergone a Radial Keratomy or laser-correction procedure to correct his/her vision to an acceptable level is medically qualified for this position. Near vision, corrected or uncorrected, must be sufficient to read Jaeger Number 2 or equivalent type and size letter at a distance of no less than 12 inches on a standard Jaeger chart. Applicant must have normal color vision.</li>
<li>Hearing: Applicant’s average hearing at 500, 1000, 2000, and 3000 Hertz (Hz) must be less-than or equal-to 25 decibels. Applicant hearing at 4000 and 5000 Hz must be less-than or equal-to 45 decibels. If there is a difference in hearing between applicant’s ears (in excess of 15 decibels at 500-3000 Hz range or in excess of 30 decibels at 4000- 5000 Hz range), applicant must receive a test for sound localization. Applicant must not have ear disorders affecting equilibrium. Applicant may use a hearing aid.</li>
<li>Speech: Applicant must be able to speak clearly and distinctly. Any disease or condition that significantly interferes with an applicant’s ability to speak is a disqualifying factor.</li>
<li>Cardiovascular System: Any disease or condition that interferes with an applicant’s cardiovascular function and an individual’s safe and efficient job performance is a disqualifying factor. Applicant aerobic capacity is a minimum of 9 MET or 31. 5 ml/kg min V02 Max.</li>
<li>Chest and Respiratory System: Applicant must have a healthy respiratory system and receive an evaluation and clearance for use of disposable particulate respirators meeting N95 standards as established by the National Institute of Occupational Safety and Health (NIOSH). Any disease or condition that interferes with respiratory function and an applicant’s safe and efficient job performance is a disqualifying factor.</li>
<li>Gastrointestinal System: Applicant must have a healthy gastrointestinal tract. Any disease or condition that interferes with gastrointestinal function and an applicant’s safe and efficient job performance is a disqualifying factor.</li>
<li>Genitourinary System: Applicant must have a healthy genitourinary system. Any disease or condition that interferes with genitourinary function and an applicant’s safe and efficient job performance is a disqualifying factor.</li>
<li>Endocrine and Metabolic Systems: Any conditions affecting normal hormonal or metabolic functioning and response that is likely to adversely affect an applicant’s safe and efficient job performance is a disqualifying factor.</li>
<li>Musculoskeletal System: Any condition that adversely impacts an applicant’s movement, agility, flexibility, strength, dexterity, coordination, or ability to accelerate, decelerate, or change directions, and that is likely to adversely affect an applicant’s safe and efficient performance of duties, is a disqualifying factor.</li>
<li>Hematology System: Any hematological condition characterized as chronic, caused a hematological crisis, or adversely impacts an applicant’s safe and efficient performance of duties is a disqualifying factor. Such conditions may include anemia or thrombocytopenia.</li>
<li>Neurological Systems: Any disease or condition that interferes with an applicant’s central or peripheral nervous system function and that is likely to adversely affect safe and efficient duties is a disqualifying factor. Any condition with the loss of motor skills, muscle strength, cognitive function, coordination, or gait, sensory loss (limb, hearing, or vision) tremor, pain or effect on speech is a disqualifying factor.</li>
<li>Psychiatric Disorders: any disorder that affects an applicant’s judgement, cognitive function, or safe and efficient performance of essential job functions is a disqualifying factor.</li>
<li>Dermatology: any disease or condition that may cause an applicant to be unduly susceptible to injury or disease as a consequence of environmental exposures which results in restricted functioning or movement and thereby impairs safe and efficient performance of essential job functions is a disqualifying factor.</li>
<li>Medication: Applicant’s use of medications such as narcotics, sedative hypnotics, barbiturates, amphetamines, or any drug with potential for addiction, that is taken for extended periods of time (e.g. beyond 10 days), or is prescribed for a persistent or recurring underlying condition, is a disqualifying factor.</li>
<li>Organ transplantation and prosthetic devices: Any transplantation or prosthetic devices that adversely affects an applicant’s ability to safely and efficiently perform essential job functions is a disqualifying factor.</li>
</ul>
Physical Demands and Working Conditions: 
<ul>
<li>Frequent and prolonged walking, standing, sitting, and stooping, up to twelve (12) hours per day, either indoors or outdoors, during daytime or nighttime. Outdoor posts may require an individual to withstand extreme heat, humidity, cold, or severe weather (e.g., snow, sleet, rain, hail, wind).</li>
<li>Frequent contact with general public, law enforcement, and dispatch center, requiring an ability to speak clearly and distinctly and remain calm in stressful situations (e.g., confrontations with angry, distraught, disturbed, or violent persons).</li>
<li>Ability to remain on post up to four (4) consecutive hours without sitting, ea t i n g , or relieving bladder or bowels.</li>
<li>Ability to remain alert for up to twelve (12) hours, with ability to mentally and physically react quickly to a variety of unexpected and dangerous situations. Use of senses (sight, hearing, smell, touch) is necessary to discern unusual or dangerous situations.</li>
<li>Ability to use post security equipment (metal detectors, X-rays, CCTV); ability to use handcuffs, baton, and firearm at any time while on duty.</li>
<li>Ability to read post assignments, writes reports, and responds to both routine and emergency dispatches or orders.</li>
<li>Ability to subdue violent or potentially violent or disturbed individuals, or intervene in a crisis (e.g., provide emergency First Aid or resuscitation while waiting for arrival of paramedics or other emergencypersonnel).</li>
<li>Occasional running, sprinting, lifting heavy weights, moving heavy objects, climbing stairs (e.g., in responding to emergencies, ensuring timely and complete facility evacuations, giving pursuit, etc.).</li>
<li>Evening and Weekend Hours required.</li>
</ul>
Security Clearance: 
<ul>
<li>Position requires a security clearance.</li>
<li>ADC is required by FAA to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment must be able to obtain and maintain their security clearance, which requires U.S. citizenship. If you hold more than on citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.</li>
<li>Applicants offered employment with ADC are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated, resulting in the inability to perform the duties assigned and subsequent termination of employment.</li>
</ul>
ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.

Security Officer - ZTL - FT

Summary
 The PSID Investigation Analyst I is responsible for receiving background investigations from field investigators and processing them for transmission to customers. This position is noncredentialled. A successful Investigation Analyst I must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:
 
Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation:
 <ul>
<li>Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times.</li>
<li>Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.</li>
<li>Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.</li>
<li>Maintain a working knowledge of customer requirements and best practices.</li>
<li>Identify missing leads, requirements and write-offs.</li>
<li>Work with investigators, ADC LTD NM personnel and management to resolve issues.</li>
<li>Organize time and resources based on due dates to ensure timely completion of investigations.</li>
<li>Submit investigations through the PSID closed case transmission process without error.</li>
<li>Track and log investigation progress and completion.</li>
<li>Maintain a working knowledge of Roadrunner.</li>
<li>Quickly troubleshoot issues as they arise.</li>
<li>Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.</li>
<li>Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department.</li>
<li>Assist with projects and process improvement at the direction of their supervisor.</li>
<li>Coordinate with PSID and ADC LTD NM personnel as necessary.</li>
<li>Perform all other duties as assigned.</li>
</ul>
Performance Metrics
 All performance metrics are subject to incoming case volumes (8 hours of work time equals one work day).
 Production Standards
 Average Completion Rate (ACR = total cases closed / total work days)
 <ul>
<li>Baseline Production: Close 1.5 Cases</li>
<li>Mid-Range Production: Close 1.75 Cases</li>
<li>High Production: Close 2.0 Cases</li>
</ul>
Quality Control Standards
 Quality Rating = Total Agency Deficiencies / Total Cases Closed
 <ul>
<li>Less than 1% of all closed cases returned as deficient by agencies.</li>
<li>QC a minimum of 1.25 cases a day or minimum threshold set by team lead.</li>
</ul>
Education, Experience and Skills
 <ul>
<li>High school diploma or GED equivalent.</li>
<li>Ability to maintain a professional demeanor.</li>
<li>Familiarity with Microsoft Excel and computer databases.</li>
<li>Proficiency in common workplace hardware and software.</li>
<li>Excellent organization and prioritization skills.</li>
<li>Strong analytical skills and detailed-oriented.</li>
<li>Strong verbal and written communication skills.</li>
<li>Highly technical writing, proofreading, and editing skills.</li>
<li>Strong customer service and interpersonal skills.</li>
<li>Extensive knowledge of ADC LTD NM contracts and contractual requirements.</li>
<li>Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.</li>
<li>Thorough understanding of ADC LTD NM investigative process and procedures.</li>
<li>Familiarity with federal and ADC LTD NM security standards.</li>
<li>Active Top Secret Clearance is a plus.</li>
</ul>
Supervisory Responsibility
 This position does not carry any supervisory responsibilities.
 
Work Authorization/Security Clearance
 Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top-Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top-Secret clearance, must be able to maintain active Top-Secret clearance and all agency approvals required of their position.
 
Position Type/Expected Hours of Work
 This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.
 Work Environment & Physical Demands
 While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.
 
Probation
 Six-month probation at start of initial employment and/or when position is new for the employee.
 
Travel
 None.
 
Benefits
 Full benefit package as outlined per ADC policies and procedures.
 
ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.
 Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure. ADC LTD NM is not responsible for any errors or omissions that may be expressed with the information provided.

Investigation Analyst I

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ADC LTD NM

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Security Officer - ZTL - FT

Investigation Analyst I